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Report of the Semester Conversion Task Force - California State ...

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<strong>Semester</strong> <strong>Conversion</strong> <strong>Task</strong> <strong>Force</strong> <strong>Report</strong>Because many <strong>of</strong> our student services are overburdened, <strong>the</strong>y are sometimes slow, unresponsive,difficult to access, and frustrating to use. A primary goal <strong>of</strong> <strong>the</strong> <strong>Task</strong> <strong>Force</strong> is to use conversion as anopportunity to rethink <strong>the</strong> organization and functioning <strong>of</strong> our student services infrastructure with <strong>the</strong>objective <strong>of</strong> making <strong>the</strong>se services more efficient, more responsive, more user-friendly, and more costeffective.We expect that <strong>the</strong>se improvements will also enhance <strong>the</strong> student experience at CSULA.Recommendations:CONV-13CONV-14CONV-15CONV-16CONV-17Significantly increase front-line staff to provide more personalized services to students.Such a move would not only provide a personal touch but would assist students innavigating what may appear to be a challenging, impersonal process.An effective working environment for staff be provided by equipping facilities so that<strong>the</strong>y are ergonomically correct to facilitate a productive workforce, including state-<strong>of</strong><strong>the</strong>-arttechnology.The automation <strong>of</strong> as many processes as possible by placing forms and documentsonline and conducting online reviews. We recommend that <strong>the</strong> forms be ADA-compliantto protect <strong>the</strong> health <strong>of</strong> students, staff, and faculty.Link current stand-alone database systems (e.g., EOP, Blackboard/WebCT, or <strong>the</strong>equivalent Learning Management System) to GET so that a modification <strong>of</strong> one willautomatically propagate to <strong>the</strong> o<strong>the</strong>r.Improve user friendliness <strong>of</strong> <strong>the</strong> campus web pages to facilitate ease <strong>of</strong> navigationand information retrieval.Information TechnologyInformation technology (IT) is <strong>the</strong> backbone <strong>of</strong> all modern institutions both for operations and education.The University is no exception. <strong>Semester</strong> conversion represents a unique opportunity to update,optimize, and refresh our technological infrastructure while capitalizing upon new and emerging trendsin educational technology.CONV-18We recommend that <strong>the</strong> University take advantage <strong>of</strong> semester conversion to(a) upgrade any outdated systems, (b) integrate any isolated systems (e.g.,Blackboard/WebCT or <strong>the</strong> equivalent Learning Management System), (c) establisha more effective alignment between <strong>the</strong> needs <strong>of</strong> <strong>the</strong> faculty and <strong>the</strong> goals <strong>of</strong> <strong>the</strong>Division <strong>of</strong> Information Technology Services, (d) fur<strong>the</strong>r <strong>the</strong> loosely coupledintegration <strong>of</strong> CSULA systems with CSU systems, and (e) prepare <strong>the</strong> University’sIT framework for <strong>the</strong> inevitable changes <strong>the</strong> coming years will bring.9See <strong>the</strong> ITS web page: http://www.calstatela.edu/its/about/ITSstrategicPlan2008-13.pdf.20

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