Sixteen Mile Sports Complex | Officially opened ... - Oakville

To be environmentally sustainableTo develop and promote innovative and sustainableenvironmental practices that reduce town and communityimpact on the environment.Key Actions 2011• Complete corporate sustainability plan• Update Environmental Strategic Plan• Launch Integrated Community Sustainability Plan(ICSP) consultation• Implement health protection air quality by-law• Continue to review energy management at town hall andother town facilities to identify potential savings• Work with Oakville Hydro to launch solar energy arrayson town facility roofs• Develop north Oakville forestry plan to support40 per cent tree canopy target• Develop strategy to respond to threat of Emerald Ash Borer• Continue implementation of corporate sustainabilitypolicies and practices• Implement new bike lanes in Oakville to supportactive transportationTo provide outstanding service to ourresidents and businessesTo ensure excellence and accountability in providing effectiveand efficient customer service to our residents and businesses.Key Actions 2011• Develop integrated customer service strategy and begin forimplementation of next phase of ServiceOakville in severalkey town departments• Complete review of customer relations managementsoftware to determine appropriate system for implementation• Redesign website to improve access to information andonline services on website• Implement QR codes in town advertising to reduce contentand improve mobile access to information• Establish efficient and effective development reviewprocesses to streamline service delivery• Complete development of public engagement toolkit forstaff to ensure effective public consultation• Develop web and social media policies to support onlinecommunity engagementTo continuously improve our programsand servicesTo establish a culture of innovation and renewal to ensurecontinuous improvement in the development and delivery ofcost-effective and responsive town programs, servicesand infrastructure.Key Actions 2011• Undertake Citizen Survey to identify programs and servicesvalued by the community, the town’s effectiveness inmeeting the needs of the community and identify areasfor future improvement• Review delivery of key town programs and servicesto maximize effectiveness and efficiency of servicedelivery model• Maintain local infrastructure such as roads, trails, sewersand bridges in a state of good repair• Complete 18 kilometers of hot mix paving to ensure meet2021 target for completion set by Council• Implement budgeted park maintenance and enhancementprojects and new park development• Implement online transit route mapping• Review and respond to citizen requests for trafficcalming measures• Complete review of ice needs and identify options torationalize service deliveryTown of Oakville 2010 Annual Report | 13