[PDF] Directory - Aetna Medicare

Please Call Us If You Have QuestionsFor Member Assistance■ For assistance with questions regarding benefits, referrals, or other information related to your health plan,please call us at the toll-free phone number that is located on your ID card.■ If you prefer to contact us by e-mail, please go to www.aetna.com and log in to Aetna Navigator(our secure member website). Then, click on “Contact Us” and send us your question(s).An Aetna representative will respond to you within 24 hours.InterpreterAetna can help explain benefit and provider information in up to 140 languages! If you require Spanishspeaking assistance, please contact us at the toll free number located on your ID card and follow the prompts.If you require assistance in a language other than Spanish, please call us at the toll free number that is locatedon your ID card and ask for an interpreter.Hearing ImpairedTDD: 1-800-628-3323 (hearing impaired only)Need To Find a Provider?Through the Aetna Navigator website located at www.aetna.com, members can easily link to our DocFind®online provider directory to locate network physicians or other health care professionals in your area.(DocFind® is updated 3 times weekly and is available to our members 24 hours a day, 7 days a week).Online at www.aetnamedicare.com■ For additional information about physicians’ hospital affiliations, medical education, board certification statusand languages spoken.■ Please connect to the Aetna website for fast access to other health resources available to our members.For Sales InformationNot yet an Aetna Medicare member and have questions about how to enroll?Please call an Aetna Sales Representative at 1-800-529-5586 (TTY/TDD 1-800-628-3323),Monday through Friday, 8:00 a.m. to 6:00 p.m.Important note:Many health care providers listed in this directory are accepting new patients. There may be otherswho are accepting existing patients only. Please contact the provider to confirm.We will attempt to provide to you updated information on the availability of the physicians, hospitalsand other health care professionals listed in this directory. Providers are independent contractors and arenot agents of Aetna. Provider participation may change without notice. Aetna does not provide care orguarantee access to health services.