Organisational Structure as Barrier or Support in the Personal Social ...

than the actual treatment. Consequently, there seems to be reason to reflect upon the idea thatthe work climate is more important for the results, than the organisational model.Let us make a thought experiment and imagine a really negative work climate for the socialworkers in the integrated organisation. 18 Should the clients then be that content with theinterventions and the results? We consider that highly unlikely. Logically regarded, the workclimate hence is an important aspect of a successful PSS. If we instead imagine an excellentwork climate in the specialised organisation, would that have resulted in clients being assatisfied as the clients in the integrated organisation? That is hardly plausible, because toomuch of the clients’ expressed dissatisfaction relates to such organisational characteristics thata positive work climate per se hardly can remedy. By way of example, organisationalspecialisation leads to contacts with more units and persons, which is something most clientsdisapprove of. Consequently, there are organisational characteristics – analytically separablefrom the work climate – that influence the clients’ experiences of the interventions and theresults.However, almost irrespective of which kind of organisation that is being studied, it isreasonable to believe that the variables work climate and organisational model eachinfluences the result, in different ways. It can also be assumed that the organisational modelexerts an influence on the work climate. But it can also be the other way around; sometimeswork climate influences the concrete tailoring of a certain model, i.e. the organising processin practice. Such dialectical processes probably influence the results further. Consequently weagree with the standpoint that the work climate has significant bearing on the results.Nevertheless, that does not contradict the fact that the organisational model in itself is veryimportant. This intricate connection between work climate, organisational model and results,is thus something that deserves to be studied more in detail later on.18 For pedagogical reasons only the extremes are discussed here, i.e. the specialised and the integratedorganisation.38