Your electricity key prepayment meter - Npower

Lost your supply?If your electricity supply goes off, firstcheck the screen on your meter. Ifthere’s an amount followed by ‘DEBT’on the display this means you’ve runout of credit. If you haven’t used youremergency credit you need to insert yourkey to get your supply back on.If you’ve already used your emergencycredit you need to top up your key with£1.00 more than the debt amountdisplayed on the meter.If your supply is off but there’s credit onyour meter, there could be an internalwiring fault in your home. Check to see ifyour trip switches are set to ‘ON’ in yourconsumer unit. If you aren’t sure howto do this, or if the fault re-occurs or thetrip switch fails to re-set, you’ll need tocontact a qualified electrician.If the screen on your meter has nodisplays when you press the blue buttonthere may be a power cut in your area andyour neighbours will be affected too.To report a power cut you need tocall your local electricity distributioncompany. You can find their number inyour phone book under ‘electricity’, onyour npower bill or statement or on:npower.com/electricitydistributorsMoving homeIt’s very important that you tell us you’removing so you only pay for the electricityyou’ve used.If you’re moving out…Make sure you don’t pay for electricityused by the new occupier – get in touchon the day you move and tell us:• Your moving date and the meterreading(s) on that date - we’ll needthese to close your account• Your forwarding address – we’ll send afinal statement to your new address.We’ll also check to see if we alreadysupply your new home - if we do we canset up your new account there.Please leave the key in the meter for thenew occupier to use – it won’t work atyour new address.If you’re moving in…Make sure you don’t pay for electricityused by the previous occupier - get intouch on the day you move and tell us:• Your name – we’ll set up a newaccount in your name• Your moving date and the meterreading(s) on that date - we’ll needthese to open your account.12