Your electricity key prepayment meter - Npower

Save energy, save moneyReducing the amount of electricity youuse can save you money. For tips andideas on how you could save visitnpower.com/savingenergyGet in touchIf you have any questions about yourprepayment meter you can call ourspecialist Prepayment Customer Serviceteam on 0800 073 3000 (free from mostlandlines) or 0330 100 3000 (includedin any ‘inclusive minutes’ from mobiles).We’re here to help you 8am to 8pmMonday to Friday and 8am to 6pmSaturday. If you have hearing or speechdifficulties and use a textphone, ournumber is 0800 416 016.you’re talking to us.If you experience a power loss,you’ll need to contact your localelectricity distribution company.You can find their number in yourphone book under ‘electricity’,on your npower bill or statement or on:npower.com/electricitydistributorsWe’ve got lots of useful informationon our website so take a look if youhave any questions – just go tonpower.com/helpandsupport. If youneed to contact us you can completean online form there too.And if you want to write to us our addressis: npower, PO Box 114, Peterlee, SR8 9DJ.When you call us we may ask you togive us information from your meterscreens or payment receipt – so pleasehave a pen and paper and some recentreceipts to hand. Also try to make sureyou can see your meter screens while14