Your electricity key prepayment meter - Npower

Details we need from your receipt:If you call us with a query we may need information from the receipt, so werecommend that you keep your receipts.Your npowerreference numberSN (Serial number)Meter Serial NumberSupplier name ‘npower’– shows you’re using anpower keyTXN (transaction number)Take the key home and insert it into the slot in the meter. The credit you bought will betransferred to your meter and you’ll see the amount of credit update.Keep your key in a safe and handy place, and keep it clean when it’s not in your meter.Lost or damaged your key?Don’t worry, just give us a call and we’llget you a new one as quickly as possible.We may arrange for you to collect anew key from a local outlet (which maynot be the same place where you usuallytop up your key).• We’ll give you a unique referencenumber and details of your nearestoutlet - so please have a pen andpaper handy when you call.• Take the reference number to theoutlet and they’ll give you a new key.If we can’t arrange this for you (dependingon where you live) or if you find it difficultto collect your new key from an outlet,we’ll send you a new key through thepost. Please note this can take up to 3working days to arrive.5