2012 - Festival Housing

FOCUS ONFEEDBACKFinding outwhat youthinkWe are always keen to find outwhat you think and haverecently received someinteresting feedback via QualityHousing Services who keep aneye on what we do and makesure we are providing excellentservices. QHS complete surveyson the phone and in person atour offices, as well as visiting ustwice a year.The surveys let us know whatwe are doing well and what weneed to do more work on. Someareas we have been looking atfrom the recent survey resultsare:■ Overall satisfaction withvisiting our offices is 91.3%■ Of all the office visitquestions, the area thatattracted the lowest level ofsatisfaction was Festival’sadvertising of opening hours■ Those being asked aboutestate management were lesssatisfied than other surveysoverall■ 90% of people contactedtold us they felt had beentreated fairly and respectfully■ Over 87% of people said theywere satisfied with theirneighbourhood as a place tolive■ Over 92% of new tenantswere satisfied with theinformation they receivedabout their tenancy beforethey signed up28 Festival Flyer Summer 2012■ We visit all new tenants aftersix weeks and 89% weresatisfied with this visit■ Over 97% of thosequestioned said it was easy toreport their repair■ 99.26% of people askedabout their repairsappointment said theirappointment was convenient■ 72% of tenants asked aboutmaking a complaint said itwas easy to find out how tomake a complaint”■ Confidentiality is veryimportant and over 80% ofthose who had made acomplaint were satisfied thattheir confidentiality had beenrespected during thecomplaintWe will use these results to helpus improve our services. If youwould like to give us feedbackplease do not hesitate to get intouch.If you get a call from QHS,please feel confident that yourcomments are being receivedand acted upon.90% of people contacted toldus they felt had been treated”fairly and respectfully