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PRODUCT SUPPORTRELIABLE EQUIPMENTRESPONSIVE SERVICEIMPROVE EQUIPMENT UPTIMEC<strong>on</strong>tractor discovers benefits of using KOMTRAX as partof a comprehensive preventive maintenance programFor Brent Hawkins, Owner and President ofMarietta, Georgia-based Earthworks Grading& C<strong>on</strong>crete, Inc., equipment uptime is crucial.The company, which does mass grading and/orroads for large residential subdivisi<strong>on</strong>s, is knownfor doing quality work, and doing it quickly.In order to get the uptime that delivers theproductivity his customers count <strong>on</strong>, Hawkinsuses late-model Komatsu equipment, includingtwo excavators (PC300LC-7 and PC220LC-7),three dozers (D65, D41 and D39), two HM300articulated dump trucks and a GD555 motorgrader. He installed the KOMTRAX equipmentm<strong>on</strong>itoring system <strong>on</strong> each and every machine.“I d<strong>on</strong>’t have a shop or a mechanic. I havemy Komatsu dealer do all my maintenance andservice work,” Hawkins explained. “It saves mem<strong>on</strong>ey, simplifies my life and keeps me doingwhat I do best, which is moving dirt.”Hawkins says the initial reas<strong>on</strong> he gotKOMTRAX was for c<strong>on</strong>venience — so hewouldn’t have to track everything himself,then call and schedule the maintenance everytime it was due. “With KOMTRAX, my dealertracks machine hours and gets machinelocati<strong>on</strong>s, then just comes out and takes care ofthe service whenever it’s required.“In additi<strong>on</strong> to the c<strong>on</strong>venience, I’ve foundKOMTRAX to be an easy-to-use system thathelps me run my business better,” he added.“I check the reports every week or so, just tosee where we’ve been and to plan where we’regoing. If there’s ever any questi<strong>on</strong> as to wherea machine has been, KOMTRAX answers it byverifying times and dates, and even printing outa map of where the machine has been.”Vandalism and theft deterrentHawkins says he’s c<strong>on</strong>vinced thatKOMTRAX is paying off for him.“One of our pipeline customers ended upspending $12,000 for a motor <strong>on</strong> a machinethat wasn’t a whole lot older than ours. I creditKOMTRAX and our planned maintenanceprogram for keeping our repair bills to aminimum. The guys from the distributorship arespecialists, and because of that, I really believewe’re being taken care of much better by themthan we could take care of ourselves.”As for KOMTRAX itself, Hawkins sayshe intends to upgrade his system to includegeofencing (an out-of-area alert system) andanti-theft features.“We’ve experienced some equipmentvandalism, and theft is always a possibility.With the KOMTRAX geofence and automaticshutdown (engine lock for nights andweekends), we hope to eliminate or at leastminimize those potential problems.” nFor more informati<strong>on</strong> <strong>on</strong>KOMTRAX and how itcan benefit your operati<strong>on</strong>,c<strong>on</strong>tact your PSSR or theservice manager at ournearest branch.Brent Hawkins of Earthworks Grading & C<strong>on</strong>crete uses the KOMTRAX equipmentm<strong>on</strong>itoring system <strong>on</strong> all eight of his Komatsu machines. “We’re <strong>on</strong> a planned maintenanceprogram with our Komatsu distributor and KOMTRAX is an integral part of that,” saidHawkins. “It also helps me track how and where my equipment is being used.”