Kai Gilb
Kai Gilb
Kai Gilb
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Stakeholder Value ExamplesKFS.Charging Scale: number of customers per month thatcharge their “frankeringsmaskin” on www.Bring.no/MailCustomerservice.Contact Scale: % of customers that getthe correct answer on their question, the first time they contactCustomerservice.Copyright: <strong>Kai</strong>@<strong>Gilb</strong>.com© 2008 <strong>Kai</strong> <strong>Gilb</strong>88onsdag 7. oktober 200988