User Manual

SuperVision High Definition Night Vision User ManualUsing Your SuperVisonWarrantyXenonics warrants its products to be free from defects in workmanship and materials for a period of 1 year,parts and labor. The warranty does not apply to items exposed to abuse, accident, misapplication, neglect,alteration, misuse, or repair by anyone other than Xenonics or its designated representatives. Within thewarranty period, Xenonics will, at its option, repair or replace, without charge, any product proved defective inmaterial or workmanship and returned to Xenonics in accordance with Xenonics return policies. All warrantyrepairs/replacements are warranted for 90 days or the original warranty period (whichever is longer).Getting HelpThe Technical Support Department is available to assist you during normal business hours (0700 to 1600Pacific Time) with technical help and return material authorizations. If you call, please have any affected partsand accessories nearby. Xenonics Technical Support: (888) 595-4004 (USA and Canada), or (760) 477-8900(Commercial)The Customer Service Department is available to assist you during normal business hours (0700 to 1600Pacific Time) for questions that do not require technical assistance or for information regarding pricing,ordering and/or delivery. Xenonics Customer Service: (888) 603-4004 (USA and Canada), or 760-448-9700(Commercial)Return ProcedureWhat You Need to DoWhen you need to return an item to Xenonics, whether in or out of warranty, for repair or replacement, pleasefollow these steps:1. Contact Technical Support at (888) 595-4004, or 760-477-8900 to get a Return Material Authorization(RMA) number (no work will be done without one). The representative will ask you for the following:• Product Name:• Product Serial Number:• Date of shipment, your purchase order number, or the Xenonics invoice number• Details of the problem• Your return address2. Prepare the item(s) for shipping:• Use the original shipping container to reduce the risk of damage in shipment. (Xenonics will return allwarranted repaired/replaced items using your packaging.)• Ship repairs/replacements (in or out of warranty) prepaid to:Xenonics Holdings, Inc.3186 Lionshead Ave.Carlsbad, CA 92010 USAWhat Xenonics Will Do1. Repair or replace and ship most warranted parts and accessories no later than 30 days after they arereceived.2. Inspect and test out-of-warranty repairs and give you a firm price for the repair and return of the item(s).20-50-11-1001 REV B page 14