Agenda - Thursday, February 16, 2012 - VTA

SANTA CLARA VALLEY TRANSPORTATION AUTHORITY
KEY PERFORMANCE INDICATORS
FY 2012 Second Quarter Transit Operations Performance Report
FY 2009
Annual
FY 2010
Annual
FY 2011
Annual
FYTD 2012
2nd quarter
Met
Goal?
FYTD 2012
Goals
SYSTEM (Bus & Light Rail)
Total Boarding Riders (in millions) 45.26 41.73 41.41 21.27 YES >= 20.60
Average Weekday Boarding Riders 146,125 134,930 134,058 137,301 YES >= 133,400
Boardings per Revenue Hour 32.0 30.8 31.7 32.2 YES >= 31.0
Percent of Scheduled Service Operated 99.72% 99.72% 99.75% 99.70% YES >= 99.55%
Miles Between Major Mechanical Schedule Loss 1
9,047 9,505 10,733 10,646 YES >= 9,000
Miles Between Chargeable Accidents 102,562 100,113 108,980 108,755 No >= 112,300
Passenger Concerns per 100,000 Boardings
BUS OPERATIONS
9.7 11.7 12.9 13.5 No = 15.60
Average Weekday Boarding Riders 111,820 103,575 102,187 103,963 YES >= 101,500
Boardings per Revenue Hour 25.0 26.2 26.8 27.0 YES >= 26.1
Percent of Scheduled Service Operated 99.69% 99.69% 99.73% 99.67% YES >= 99.50%
Miles Between Major Mechanical Schedule Loss 1
8,289 8,670 9,810 9,814 YES >= 8,000
Miles Between Chargeable Accidents 92,503 90,049 99,943 98,366 No >= 100,000
On-time Performance 88.6% 89.1% 88.6% 86.4% No >= 95.0%
Operator Personal Time-off 7.7% 9.2% 9.5% 8.9% YES = 72.5
Percent of Scheduled Service Operated 99.97% 99.98% 99.98% 99.97% YES >= 99.90%
Miles Between Major Mechanical Schedule Loss 1
38,223 43,657 39,821 30,027 No >= 40,000
Miles Between Chargeable Accidents 2
1,108,479 1,091,425 365,023 555,491 No >= 1,095,923
On-time Performance 90.1% 88.2% 87.7% 90.3% No >= 95.0%
Operator Personal Time-off 7.3% 8.8% 10.2% 6.9% YES