Supporting Disability Support Workers - Workbook - IDEASWA

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As with any negative behaviour that has the potential to cause harm orinjury to another person, it is important that the people in danger areprotected. This may include either removing the other people from thesituation, or the individual with the behaviour is redirected to anotherlocation. Personal safety should always be considered.For example, John is scared of dogs because he was bitten as a child.When a dog comes too close to John he freezes up and then becomesvery agitated. John shows his agitation by walking a faster pace, hebegins talking to himself as if to ignore the person with him and hestarts tugging at his clothes. The Disability Support Worker may nothave seen the dog, but will be able to identify the behaviour thatprecedes an outburst. By identifying the trigger (dog) or behaviour, itmay be possible to avoid the outburst or challenging behaviouroccurring. The Disability Support Worker identifies John‟s behaviour asleading to an outburst of hitting himself and possibly the person withhim, and implements either the procedure that is required for John ornon-invasive techniques such as calm, gentle talk about relaxing(gaining eye contact, controlling breathing, seeing the fear is notpresent – dog is gone) and continuing on with the routine or purpose ofthe day. Responding to inappropriate behaviour should be neutral. Itshould not be punishing (making the person feel bad) but should alsonot be rewarding (increasing the likelihood of it reoccurring).Supporting Disability Support Workers 54
Challenging behaviours are those behaviours thatChallenging behaviours can be influenced by many factors. Try to listsome examples for each of the following:Medical:Psychological:Social:Environmental:Life Events:Communication:Life Stages:Before implementing any technique, program or strategy recommendedby a person‟s family, what should you do?What are triggers?Give some examples of non-invasive strategies?As a Disability Support Worker, if you are unsure of the procedure tofollow with someone who shows challenging behaviours or feeluncomfortable, what should you do?Briefly outline the Policy and Procedure on Challenging Behaviours thatyour Association has.Supporting Disability Support Workers 55
Page 1 and 2:
SupportingDisability SupportWorkers
Page 3 and 4: ContentsIntroduction ..............
Page 5: Disability Support Workers are peop
Page 8 and 9: Why Carers need respiteRespite is d
Page 10 and 11: Values and AttitudesEveryone has di
Page 12 and 13: There are a range of things that ar
Page 14 and 15: People have a range of perceptions
Page 16 and 17: Think back to the first time you me
Page 18 and 19: Expectancy - “If we believe you a
Page 20 and 21: Being a Role ModelPeople who are em
Page 22 and 23: LanguageEveryone has values, attitu
Page 24 and 25: Consider the language used in the f
Page 26 and 27: Tom is 8 years old and has cerebral
Page 28 and 29: How are the rights of people with a
Page 30 and 31: Disability Service StandardsThe Dis
Page 32 and 33: Which services are expected to prov
Page 34 and 35: Find out what the person likes or d
Page 36 and 37: ConfidentialityPeople with a disabi
Page 38 and 39: Privacy and dignityPrivacy relates
Page 40 and 41: Safety at workAll employees have th
Page 42 and 43: What are the three principles used
Page 44 and 45: What is manual handling defined as?
Page 46 and 47: d) Rinse hands under warm running w
Page 48 and 49: Decision-making and choicePeople wi
Page 50 and 51: Proof of negligence is required to
Page 52 and 53: Challenging BehaviourBehaviours are
Page 56 and 57: CommunicationCommunication is an in
Page 58 and 59: What could you do if you are confro
Page 60 and 61: Dysphagia is a serious condition th
Page 62 and 63: Professional DevelopmentProfessiona
Page 65 and 66: Code of conductThe Code of Conduct
Page 67 and 68: Use of motor vehicleMany Disability
Page 69 and 70: Appendix 2Disability Services Act 1
Page 71 and 72: Acronyms, terminology and jargonAcr
Page 73 and 74: 14. Disability Services Queensland
Page 75 and 76: 48. Enable Consultation Services (2
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Supporting Disability Support Workers - Workbook - IDEASWA

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