D'IETEREN AUTO AVIS EUROPE BELRON

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36 BELROND’IETEREN ANNUAL REPORT 2010BELRON.NEW YEAR,NEW ACHIEVEMENTS.
BELRON 37D’IETEREN ANNUAL REPORT 2010OUR BUSINESSBelron is the worldwide leader in vehicleglass repair and replacement.With more than fifteen brands –including Carglass, Auto Glass andSafelite Auto Glass – and a networkof subsidiaries and franchisees in33 countries on five continents, thecompany covers 76% of the world’scar park. 1,900 branches and 9,500mobile units, available 24/7, enableits glass repair and replacement serviceteams to meet customer demandanywhere, any time. This focuson service quality generates a veryhigh level of customer satisfaction.Belron has also forged long-termpartnerships with the largest insurancecompanies and fleet managers,enabling it to handle claim eventsfrom start to finish and greatly simplifyingthe administration process.
Page 1 and 2: ANNUAL REPORT 2010■ D’IETEREN A
Page 3 and 4: Sales since 2004 (EUR million)€m7
Page 5 and 6: D’IETEREN AT A GLANCETHE GROUPD
Page 7 and 8: MESSAGE TO SHAREHOLDERS 03D’IETER
Page 9 and 10: PROSPECTS AND OBJECTIVES 05D’IETE
Page 11 and 12: PROSPECTS AND OBJECTIVES07D’IETER
Page 13 and 14: HISTORY OF D’IETEREN 09D’IETERE
Page 15 and 16: HISTORY OF D’IETEREN11D’IETEREN
Page 17 and 18: OUR ACTIVITIES IN 201013Key figures
Page 19 and 20: 2010 KEY EVENTS15D’IETEREN ANNUAL
Page 21 and 22: D’IETEREN AUTO17D’IETEREN ANNUA
Page 23 and 24: D’IETEREN AUTO 19D’IETEREN ANNU
Page 33 and 34: AVIS EUROPE 29D’IETEREN ANNUAL RE
Page 35 and 36: AVIS EUROPE31D’IETEREN ANNUAL REP
Page 37 and 38: AVIS EUROPE33D’IETEREN ANNUAL REP
Page 39: AVIS EUROPE35D’IETEREN ANNUAL REP
Page 43 and 44: BELRON39D’IETEREN ANNUAL REPORT 2
Page 45 and 46: BELRON41D’IETEREN ANNUAL REPORT 2
Page 47 and 48: BELRON 43D’IETEREN ANNUAL REPORT
Page 49 and 50: CORPORATE SOCIAL RESPONSIBILITY 45D
Page 51 and 52: CORPORATE SOCIAL RESPONSIBILITY47D
Page 57 and 58: CORPORATE SOCIAL RESPONSIBILITY 53S
Page 59 and 60: MANAGEMENT REPORT55D’IETEREN ANNU
Page 65 and 66: FINANCIAL REPORT61D’IETEREN ANNUA
Page 67 and 68: FINANCIAL REPORT 63CONSOLIDATED STA
Page 69 and 70: FINANCIAL REPORT 65CONSOLIDATED STA
Page 71 and 72: FINANCIAL REPORTNOTES TO THE CONSOL
Page 73 and 74: FINANCIAL REPORTNOTE 2: ACCOUNTING
Page 79 and 80: NOTE 3: SEGMENT INFORMATION (contin
Page 81 and 82: FINANCIAL REPORT77NOTE 3: SEGMENT I
Page 83 and 84: FINANCIAL REPORT79NOTE 5: OPERATING
Page 85 and 86: FINANCIAL REPORTNOTE 7: ENTITIES AC
Page 87 and 88: NOTE 9: UNUSUAL ITEMS AND RE-MEASUR
Page 89 and 90: FINANCIAL REPORTNOTE 10: EARNINGS P
Page 91 and 92:
FINANCIAL REPORTNOTE 11: GOODWILL (
Page 93 and 94:
FINANCIAL REPORT89NOTE 13: OTHER IN
Page 95 and 96:
NOTE 14: VEHICLES (CONTINUED)The Ca
Page 97 and 98:
NOTE 18: DERIVATIVE HEDGING INSTRUM
Page 99 and 100:
FINANCIAL REPORT95NOTE 19: DERIVATI
Page 101 and 102:
NOTE 20: LONG-TERM EMPLOYEE BENEFIT
Page 103 and 104:
FINANCIAL REPORTNOTE 21: DEFERRED T
Page 105 and 106:
FINANCIAL REPORT101NOTE 27: TRADE A
Page 107 and 108:
FINANCIAL REPORT103NOTE 29: EQUITY
Page 109 and 110:
FINANCIAL REPORT105NOTE 31: BORROWI
Page 111 and 112:
FINANCIAL REPORT107NOTE 31: BORROWI
Page 113 and 114:
FINANCIAL REPORT109NOTE 33: PUT OPT
Page 115 and 116:
FINANCIAL REPORT111NOTE 37: SHARE-B
Page 117 and 118:
FINANCIAL REPORT113NOTE 38: FINANCI
Page 119 and 120:
FINANCIAL REPORT115NOTE 39: CONTING
Page 121 and 122:
FINANCIAL REPORTNOTE 41: LIST OF SU
Page 123 and 124:
FINANCIAL REPORT119S.A. D’IETEREN
Page 125 and 126:
FINANCIAL REPORT 121ABRIDGED INCOME
Page 127 and 128:
Corporate Governance Statement123D
Page 129 and 130:
CORPORATE GOVERNANCE STATEMENT125D
Page 131 and 132:
Page 133 and 134:
Page 135 and 136:
Page 137 and 138:
Page 139 and 140:
SHARE INFORMATION135D’IETEREN ANN
Page 141 and 142:
CONSOLIDATED Directors’ Report137
Page 143 and 144:
NOTES139D’IETEREN ANNUAL REPORT 2
Page 145 and 146:
FINANCIAL CALENDARInterim managemen
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D'IETEREN AUTO AVIS EUROPE BELRON

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