Product Keys - Express Data

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Escalation Paths – for ResellerQuery Type - VL Order/AgreementIssue e.g.:Agreement Status UpdateOrder/Invoice Status UpdatePricing inquiryMissing SKUReturn RequestDistributorRegionalOperations CentreQuery Type – Office365.comPortal/Provisioning/ActivationsIssues e.g.:Provisioning queries (technical andnon technical)Activation Issues on Office365.comPortal Issues e.g. Partner of record,tenant issuesGPS Customer CareSupporthttps://mspartner.microsoft.com/en/us/Pages/Support/regional-service-centers.aspx96Query Type – Presales/VLSCe.g.:VLSC systems issuesAccess/display issuesRegional VLSC supporthttps://www.microsoft.com/Licensing/servicecenter/Help/Contact.aspx
Escalation Paths – for End CustomerQuery Type - VL Order/AgreementIssue e.g.:Agreement Status UpdateOrder/Invoice Status UpdatePricing inquiryMissing SKUReturn RequestDistributorRegionalOperations CentreQuery Type – Office365.comPortal/Provisioning/ActivationsIssues e.g.:Provisioning queries (technical andnon technical)Activation Issues on Office365.comPortal Issues e.g. Partner of record,tenant issuesOffice 365.com Customer Care Support-create a Service Request directly via the admin page in your portal-Service Request:https://portal.microsoftonline.com/Support/NewSignupServiceRequest.aspx-Contact Numbershttp://virtualchat.support.microsoft.com/client/default.aspx?siteid=32ECF580-B446-44E5-8B4D-25F0AFE07779&uiscope=en_US&scope=billing&query=Billing%20Support%20phone%20number#97Query Type – Presales/VLSCe.g.:VLSC systems issuesAccess/display issuesRegional VLSC supporthttps://www.microsoft.com/Licensing/servicecenter/Help/Contact.aspx
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Global Ops Readiness
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Objectives By the end of this train
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Executive Summary: Office 365 Open
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Ordering O365 How to order Geograph
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How to order (continued) This is an
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Current International Availability*
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Target Market This offering is targ
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Minimums Target Market is 11-250 us
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O365 SKUs in the PricelistBelow are
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Recap: Open LicenseCloser look on t
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Subscription Terms Office 365 is so
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Retrieving the Product Key Emails P
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Email notification samplesOpen Lice
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How can you get access to VLSC?Prog
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Where in VLSC are the keys stored?
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Page 45 and 46: RedeemM New customer - Add 30 users
Page 47 and 48: RedeemM New customer - Add 30 users
Page 49 and 50: RedeemOffice 365 Midsize BusinessM
Page 51 and 52: AdminM New customer - Add 30 usersB
Page 54 and 55: Adding Partner of RecordPartner of
Page 56 and 57: Add Partner of Recordhttp://www.off
Page 58 and 59: Add Partner of Recordhttp://www.off
Page 61 and 62: LicensingOpen - Add 1 userManage &
Page 63 and 64: Add seatsOpen - Add 1 userManage &
Page 65 and 66: Add seatsOpen - Add 1 userManage &
Page 67 and 68: Add seats - 300 licenses maximum Th
Page 69 and 70: Add seats - Duplicate Keys Duplicat
Page 71 and 72: Add seats - Reuse Keys can only be
Page 74 and 75: Customer buys newProduct Key from O
Page 76 and 77: Renew seatshttp://www.office.com/36
Page 83 and 84: Let’s practicePartner A wishes to
Page 85 and 86: Scenario ReviewQ. Who is expected t
Page 87 and 88: Let’s practice- Open ValueJan 1,
Page 90 and 91: Reseller Role Because it is possibl
Page 92 and 93: Reseller vs. Distributor Roles92
Page 94 and 95: Reseller vs. Distributor Roles Rese
Page 99: Thank you!99
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Product Keys - Express Data

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