Building a Model and Framework for Child Welfare Supervision

Appendix BLiterature ReviewThe following organizational and practice supports have been identified from the literature andfocus on those that impact supervisors. Specific examples of programs implemented and contactinformation are provided when possible. The following topic areas were included in the search:Anticipating/addressing/managing change• Within community• Within agency• Within unitFacilitating communication and collaboration• Supervisor-caseworker• Agency-community (including public and media)• Agency-foster parents• Supervisor-agency administrators• Agency-courts• Supervisor-caseworker-Contractual service providersEmpowerment of supervisor/influencing agency• Goals• Policy• Structure• Processes• Resources• Short-and long-term planningRecruiting, selecting, pre- and in-service training, and retaining child welfare staff/providing ongoingprofessional development• Caseworkers• SupervisorsEnhancing/managing/evaluating caseworker performance• Knowledge/Skill development and application• Rewarding excellent performance• Addressing performance difficultiesPreventing/addressing stress/secondary traumatic stress/burnout• For caseworkers• For supervisorsEnhancing job satisfaction/building and maintaining morale48