BROADBAND FAULT DIAGNOSTICS A BEST PRACTICE GUIDE

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Broadband Fault Diagnostics – Best Practice GuideCONTENTSPage1 Introduction 32 Fault Diagnostics Test & Checks 43 One Shot Check – Fault Types 64 Hints & Tips for Fault Diagnostics 85 Additional Information 9Fault Diagnostic Responses 9Access to CBT Training 9Fault diagnostic User Guide 96 Document History 10FICE: 81 NEWGATE STREET, LONDON EC1A 7AJIssue 1: 2006© British Telecommunications plcTHIS IS FOR TRAINING PURPOSES ONLY AND IS SUBJECT TO CHANGE BY BTPage 2 of 10
Broadband Fault Diagnostics – Best Practice Guide1 INTRODUCTIONThis Best Practice Guide has been designed to give Broadband Communication Providersan overview of the Fault Diagnostic Tests & Checks that can be performed when EndUsers are reporting problems with their Broadband service. It can be used as a companionto existing training or as a reference following training. Details of how to access theexisting on-line CBT are set out later in this document.The document has been produced to help Communication Providers gain the most fromFault Diagnostics. As well as providing an explanation of each test & check, there are hints& tips plus other supporting information that should assist Communication Providers tomake a more informed decision on the correct test or check to use when diagnosing EndUser reported problems.This information is provided for training purposes only and is subject to change byBT.Issue 1: 2006© British Telecommunications plcTHIS IS FOR TRAINING PURPOSES ONLY AND IS SUBJECT TO CHANGE BY BTPage 3 of 10
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BROADBAND FAULT DIAGNOSTICS A BEST PRACTICE GUIDE

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