eCo Plus Gold User Admin Access - BT Wholesale

The following section deals with the Gold User functionality available withineCo Plus. Gold User functionality is available for those wishing to administeraccess to user accounts, manage account security and amend userapplication access without intervention by BT Wholesale. This section willtherefore detail the process and procedures attributed to the role carried outby a CP MyAdmin Administrator, Gold Users.Pre-requisites:These process and procedures are dependent on having an active MyAdminaccess.Check Access to MyAdminYou can check if you have an active and valid MyAdmin access by logginginto www.btwholesale.com and selecting the Customer Zone link. If youhave access to MyAdmin you will see the MyAdmin application available inthe Applications area. This is illustrated below.MyAdmin FunctionIf in your role as a Gold User you have no active access to MyAdmin pleasecontact your Account Manager who will then progress the issue with BTWholesale. In addition, please note that any requests to change a GoldUser’s profile must also be progressed via the Account Manager.New eCo Plus Access RequiredAny new requests for access to eCo Plus will be automatically forwarded tothe Gold User and are viewable from the MyAdmin view. Also all MyAdminusers will receive an e-mail to advise that a request has been received forNew eCo Plus access. The requesting user must have access towww.btwholesale.com to obtain the eCo Plus access. To access theMyAdmin view click the MyAdmin application from the Applications area.This is illustrated above.

Selecting the MyAdmin application will reveal the screen above, it is from hereyou will be using the Enhanced Service Requests (ESRs) for eCo Plus. Youcan see from the above illustration that you have 2 requests for access to eCoPlus. To deal with a particular request you should check the radial buttonnext to the user name and then select Action ESR from the What do youwant to do dropdown. This is demonstrated below.Select ESR by checking the radialbuttonSelect Action ESRYou will now see the Action ESR screen; this screen details what level ofaccess can be granted. Please see the screenshot below.

Select ‘full’Click ReadyThe user in the screenshot has no access to eCo Plus as of yet, but hasaccess to Wholesale Customer Reporting. We can see this from the Type ofAccess entry.In order to grant access to the user we would now need to select full and clickReadySelect the CUG requiredClick SubmitClicking Submit will then create the eCo Plus access. The requesting userwill receive an e-mail informing them that they have access to eCo Plus.**NOTE – As Gold Users will be able to set up users within their organisationwith full access to eCo Plus it is important that they manually validate therequest for access.**Following user validation, a Gold User may decide to accept an ‘access’request or ‘reject access’ request from the requesting user. To reject accessto eCo Plus you will need to check the deny radial button and click theConfirm button. This is illustrated below.

Select DenyClick ConfirmWith a rejected request, the requesting user will receive an auto generatedresponse via email advising them that the request has been rejected.Following validation, if the request for eCo Plus access is accepted then youwould select full then click Confirm.Select FullClick ConfirmDelete Access to eCo PlusTo delete access to eCo Plus, you need to search for a current user profile byusing the Search User function. Please see the example below.Click Search UserThe Search User screen will be displayed (illustrated below) which will allowyou to search for a user using a number of parameters.

Click SearchIn the example below we have searched using the Username.Results of searchThe results of the search are indicated in the Result area. From here youneed to check the radial button next to the user.Check radial buttonNext change the What do you want to do dropdown menu to AddApplication, then click Ready.

Select Add ApplicationsYou will now see the Add Applications screen. A user that currently hasaccess to eCo Plus will have “full” access under the type of access field. Torevoke access you would need to change the type of access to None andclick Confirm.To revoke access to eCo Plusselect NoneClick ConfirmThe user will receive an auto-generated e-mail advising them that the accounthas been revoked.The information contained in this document is confidential information as per your terms and conditions with BritishTelecommunications plc (BT) and is provided for information purposes only. Please do not forward, republish or permit unauthorisedaccess. BT has used its reasonable efforts to ensure that the content is accurate at the time of publication but it is subject to change.Copyright British Telecommunications plc, 2009Registered in England, No 180000081 Newgate StreetLondonEC1A 7AJ