ESRD NETWORK 6 2011 ANNUAL REPORT

Quality ImprovementLeighann Sauls RN, CDN, Director of Quality ImprovementMs. Sauls oversees the Quality Improvement department. She works with the Medical Review Board(MRB) to design and implement quality improvement projects and activities as required by the Networkcontract, including technical assistance to facility staff in implementation of internal quality improvementprograms, and development of educational materials and workshops. Ms. Sauls is the primary liaison forthe MRB, which coordinates quality improvement initiatives.Debra Evans RN, BSN, Quality Improvement Nurse SpecialistMs. Evans assists with the development of educational materials, QI projects and patient grievances. Sheconducts Focused Review and provides technical assistance for facilities as identified by the MRB. Ms.Evans coordinates data collections for Clinical Performance Measures, lab data collection, and otherspecial studies and initiatives. Ms. Evans joined the Network in October 2011.Dee Tyburski, Quality Improvement AnalystMs. Tyburski provides support for the Quality Improvement department including performing Datavalidation activities to maintain the completeness, timeliness, validity, and accuracy of QualityImprovement data.Community OutreachAmy Williams, Community Outreach CoordinatorMs. Williams is responsible for enhancing partnerships and collaboration through educational andoutreach activities with the Network and the renal community. Ms. Williams coordinates Network 6educational materials, outreach projects and maintains the website. Additionally, she coordinates disasterpreparedness activities for patients and providers.Alesha May-Arthur MSW and Laura Gallaher MSW, Patient Services CoordinatorsMs. May-Arthur and Ms. Gallaher handle incoming patient complaints and grievances as well as facilityrelatedconcerns, serving in the role of expert investigator, facilitator, advocate, referral agent, coordinatorand/or educator, depending on the case. They serve as primary liaisons to state agencies for complaintand grievance issues. Ms. May-Arthur and Ms. Gallaher trend complaints and grievances to direct proactiveactivities to reduce them. They staff the Network 6 Consumer Committee and coordinate memberactivities.P a g e | 21