ESRD NETWORK 6 2011 ANNUAL REPORT

Impact of the Southeastern Kidney Council’s Goal 3 Accomplishmentson Improving patient perception of care and experience of care, andresolve patients’ complaints and grievancesIn 2011, Southeastern Kidney Council provided educational resources and technical assistanceto educate the ESRD community and to improve the ESRD patient perception and experienceof care. Additionally, the Southeastern Kidney Council actively worked to resolve patients’complaints and grievances. Network 6 Activities for 2011 included:The Southeastern Kidney Council website, which provides education materials on kidneydisease, complaint and grievance procedure, vascular access and many more topicshad over 48,00 views and 17,773 visitsNetwork 6 assisted Hurricane Irene impacted facilities and patients with locating dialysisservices in August 2011Network 6 handled 1,551 contacts from patients and facilities in 2011 (Table 8)Network 6 referred 19 cases to the State Survey AgencyThe top areas of concerns for beneficiaries were quality of care, the dialysis facilitytreatment environment, and staff professionalismP a g e | 74