(QMS) Operational Plan - Haldimand County

Corporation of Haldimand County Quality Management System (QMS) Operational Plan
Element 12. Communications
QMS Procedure No. 07
Communications
Reviewed: 15-Dec-10 Revision 2 Created: 15-Jan-09
1. Purpose:
To describe the procedure for QMS related communications between Haldimand
County, Veolia, suppliers and the public.
2. Scope:
Applies to the Nanticoke waterworks distribution system, internal and external
communications regarding QMS implemented for Haldimand County.
3. Definitions:
N/A
4. Procedure:
The QMS Representative is responsible for identifying and coordinating any system
specific communications in relation to the status and development of the QMS Plan.
Other responsibilities include ensuring that Senior Management is promptly
informed regarding QMS related matters with County wide significance.
The continuing suitability, adequacy and effectiveness of the QMS Plan are
communicated to the owner as part of the QMS Procedure No. 11 Management
Review. Ongoing QMS updates are provided to the owner during regularly
scheduled meetings and through electronic and verbal communications.
Media inquiries must be directed to the Environmental Services Manager. The
Environmental Services Manager will coordinate with the appropriate County
personnel, if required, prior to responding.
Haldimand County’s QMS Plan is communicated to the public through the County’s
Website. The QMS Plan is also posted in designated areas around the County as per
QMS Procedure No. 01 Document and Record Control.
All inquiries; questions, complaints or comments, related to the County’s QMS Plan
shall be directed to the QMS Representative either directly or via the QMS team’s
Senior Management representatives. These may originate from the Mayor and
Council, county employees, the public or other municipalities. All inquiries will be
tracked using a simple spreadsheet format with the electronic file accessible for
05-Feb-13 ELECTRONIC PLAN IS CURRENT - PRINTED PLAN IS UNCONTROLLED COPY PAGE 22