Annual Report 2001 - Flughafen Wien

Annual Report 2001
How safe do passengers feel at airports? (Rating 5 = Very safe, 1 = not safe at all)
Singapore Helsinki Oslo Vienna Copenhagen Vancouver
4.15 4.01 3.94 3.90 3.82 3.82
Source: IATA Global Airport Monitor 2001
Security
___The tragic events of 11 September 2001 have made “security” the most important issue
for passengers, a fact underscored by the willingness of 70% of business travellers to accept
longer waiting times.
___In cooperation with the Austrian Federal Ministry of the Interior and the Federal Police
Department in Schwechat, we were able to implement Security Phase 2 at Vienna International
Airport without interrupting the flow of passengers. Efficient control systems and finely tuned
logistics have provided considerable support for these procedures. Furthermore, the US
Federal Aviation Authority cited Vienna’s exemplary role in the security area as a model for
other international airports.
___Passengers have noticed and welcomed this development. A December 2001 survey of
Austrian business travellers on the subject of security gave Vienna International Airport good
marks. For 51% Vienna is superior to other Central and West European airports in the area of
security. For 36% of those surveyed, the general impression of security at Vienna International
Airport is the same as at other airports. The majority of Austrian business travellers consider
present security measures to be adequate (52%).
___With respect to security, Vienna International Airport also ranks highly in international
comparisons. A study published by the IATA Global Airport Monitor in 2001, which analysed
how safe travellers feel at airports, rated Vienna fourth of 17 airports surveyed.
Success Factors 31