Zeykl

CUSTOMER SATISFACTION
CUSTOMER SATISFACTION
Should you need to cancel or transfer a program registration, please ensure you are aware of the following:
PROGRAM REFUNDS AND TRANSFERS
1. With a minimum of three days notice prior to the start date
of the program, a full refund will be processed. (Three day
cancellation period is from Monday to Friday only, weekends are
excluded.)
2. If a program registration is cancelled or if you transfer to
another course between one and two days prior to the start
of your program, a $10.00 administration fee will be charged.
Please also note that if you are cancelling or transferring programs
one day before the start of your program, Trail Parks and
Recreation must be notified by 4:00 pm (Monday to Friday) the
day before the program start date and the administration fee
will still apply.
3. If a program registration is cancelled on the day of the program
start date, no refund will be issued even if you are transferring
to another program.
4. For Advanced Lifeguarding Courses and swim lessons
we require three days minimum notice for a full refund
prior to course start date. (Three day cancellation period
is from Monday to Friday only, weekends are excluded.)
NO REFUNDS will be issued after this time.
OTHER IMPORTANT INFORMATION
OH NO! WE HAD TO CANCEL!
The Trail Parks & Recreation Department may need to cancel a
program if course enrollment is below the required minimum.
Avoid disappointment and register early!
NEED MORE INFORMATION?
Check out the Parks & Recreation section of the City of Trail’s
website at www.trail.ca. You can also call us at 250-364-0888
or 250-368-6484.
WANT TO BOOK A FACILITY FOR YOUR
OWN FUNCTION?
All facility bookings must be made in advance through Trail Parks
and Recreation by calling Denise at 250-364-0837. Check out our
website at www.trail.ca to see what facilities we have available
SORRY THE COURSE IS FULL!
Staff review the waitlists for programs on a regular basis and
make efforts to accommodate everyone interested in the course.
We encourage you to put your name on a waitlist for a full
program so we are aware of your interest.
TRAIL RESIDENT PROGRAM
In order to receive the discounted TRP rates advertised
throughout this brochure, participants are required to have a
TRP card. All programs and services are open to everyone;
however, without a TRP card full rates will apply.
Permanent residents of Trail, Warfield and the Beaver Valley
can receive a TRP at no charge. Simply complete the required
application and bring in two pieces of the noted documentation and
cards will be issued. Non-residents can purchase a resident card if
desired. Tourists, (people living outside of the Greater Trail area),
are eligible for the TRP rate on Drop-In admissions with valid
identification.
Please note, that when phoning in your registration, you will be
asked for your TRP card number. Please have your card ready
when you call.
Complete details regarding the TRP program as well as the application
are available on the City of Trail’s website at www.trail.ca.
Should you wish to speak with someone directly, please call:
Trail Parks & Recreation
Administration 250-368-6484
Trail Aquatic & Leisure Centre 250-364-0888
Trisha Davison, Director 250-364-0852
30
www.trail.ca