Caribbean Times 75th issue - Wednesday 23rd March 2016
Caribbean Times 75th issue - Wednesday 23rd March 2016
Caribbean Times 75th issue - Wednesday 23rd March 2016
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<strong>Wednesday</strong> <strong>23rd</strong> <strong>March</strong> <strong>2016</strong> c a r i b b e a n t i m e s . a g 11<br />
C&W Business to offer Cisco Collaboration<br />
as a service over its MPLS networks<br />
C&W Business, a division<br />
of Cable & Wireless<br />
Communications Plc<br />
(CWC), announced on<br />
Monday that it will offer<br />
Cisco® Unified Communications<br />
as a Service over its<br />
multiprotocol label switching<br />
(MPLS) network to its<br />
customers across the <strong>Caribbean</strong><br />
and Latin American<br />
region.<br />
The C&W Business<br />
portfolio will also include<br />
the Cisco Hosted Collaboration<br />
Solution (HCS) for<br />
the Contact Center. C&W<br />
Business will become the<br />
first supplier in the <strong>Caribbean</strong><br />
and Latin America to<br />
offer a contact center in the<br />
cloud, which represents a<br />
more agile, efficient, flexible<br />
and scalable contact<br />
center solution.<br />
Cisco HCS is a next-generation<br />
unified communications<br />
and collaboration<br />
platform for partners who<br />
want to offer unique Cisco<br />
collaboration technologies<br />
using hosted and managed<br />
models.<br />
By consuming collaboration<br />
services from the<br />
cloud, organizations have<br />
the flexibility to choose the<br />
collaboration applications<br />
specific to their requirements.<br />
Cisco HCS will be hosted<br />
at the C&W Business<br />
data centers and will be delivered<br />
to customers over<br />
C&W Communications’<br />
world-class, SIP-enabled<br />
fiber IP (terrestrial and<br />
submarine) fault-tolerant<br />
networks, covering over<br />
48,000 kilometers of fiber<br />
across the <strong>Caribbean</strong> and<br />
Latin American region, allowing<br />
C&W Business to<br />
deliver highly secure and<br />
reliable data, voice and video<br />
services efficiently to its<br />
customers.<br />
C&W Business will offer<br />
customers:<br />
Cisco’s Unified Communications<br />
and Collaboration<br />
solutions, which<br />
include voice and video<br />
communications, mobility,<br />
messaging, presence, and<br />
contact center. These services<br />
also enable web and<br />
videoconferencing.<br />
Access to cloud-based<br />
resources in a fast and easy<br />
way so customers can mobilize<br />
faster than with traditional<br />
models.<br />
Predictable per-user<br />
monthly costs without having<br />
to incur upfront capital<br />
expenditure investments.<br />
Ability to easily scale<br />
service levels up or down to<br />
address seasonal needs.<br />
Deployment of different<br />
license types to individuals<br />
across work groups or departments<br />
as required.<br />
Elimination of the costs<br />
and problems of equipment<br />
maintenance and software<br />
upgrades.<br />
In addition, existing Cisco<br />
collaboration customers<br />
can migrate their “on<br />
premises” solution into this<br />
cloud and maintain their investment<br />
in licensing.<br />
C&W Business is a Cisco<br />
Gold Certified Partner<br />
with specializations in Advanced<br />
Collaboration Architecture,<br />
Advanced Data<br />
Center Architecture and<br />
Cisco Managed Service<br />
Provider, among others.<br />
Supporting Quotes<br />
Daniel Peiretti, SVP<br />
Product Development,<br />
C&W Business:<br />
“In today’s changing<br />
world, multiple organizations<br />
are demanding new<br />
and more efficient ways to<br />
collaborate, improve user<br />
productivity and enhance<br />
customer experiences. By<br />
partnering with Cisco, we<br />
are further empowering our<br />
customers by delivering<br />
and managing a cloud services<br />
solution to meet their<br />
needs. We are pleased to<br />
have Cisco’s endorsement<br />
and excited to be implementing<br />
the first Cisco HCS<br />
for Contact Center in the<br />
<strong>Caribbean</strong> and Latin America<br />
and bring CCaaS and<br />
UCaaS across the region.”<br />
Gustavo Sorgente, Central<br />
America, <strong>Caribbean</strong> and<br />
Northern countries of South<br />
America – CANSAC- Cisco<br />
“Cisco HCS delivers the<br />
advantages of Cisco’s collaboration<br />
solutions, with<br />
the financial, operational,<br />
and strategic benefits associated<br />
with cloud services.<br />
Now, C&W Business will<br />
be able to offer collaboration<br />
tools to their customers<br />
in the region in a subscriber-based<br />
service that is cost<br />
effective and in a highly secure<br />
environment.”<br />
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