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Caribbean Times 75th issue - Wednesday 23rd March 2016

Caribbean Times 75th issue - Wednesday 23rd March 2016

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<strong>Wednesday</strong> <strong>23rd</strong> <strong>March</strong> <strong>2016</strong> c a r i b b e a n t i m e s . a g 11<br />

C&W Business to offer Cisco Collaboration<br />

as a service over its MPLS networks<br />

C&W Business, a division<br />

of Cable & Wireless<br />

Communications Plc<br />

(CWC), announced on<br />

Monday that it will offer<br />

Cisco® Unified Communications<br />

as a Service over its<br />

multiprotocol label switching<br />

(MPLS) network to its<br />

customers across the <strong>Caribbean</strong><br />

and Latin American<br />

region.<br />

The C&W Business<br />

portfolio will also include<br />

the Cisco Hosted Collaboration<br />

Solution (HCS) for<br />

the Contact Center. C&W<br />

Business will become the<br />

first supplier in the <strong>Caribbean</strong><br />

and Latin America to<br />

offer a contact center in the<br />

cloud, which represents a<br />

more agile, efficient, flexible<br />

and scalable contact<br />

center solution.<br />

Cisco HCS is a next-generation<br />

unified communications<br />

and collaboration<br />

platform for partners who<br />

want to offer unique Cisco<br />

collaboration technologies<br />

using hosted and managed<br />

models.<br />

By consuming collaboration<br />

services from the<br />

cloud, organizations have<br />

the flexibility to choose the<br />

collaboration applications<br />

specific to their requirements.<br />

Cisco HCS will be hosted<br />

at the C&W Business<br />

data centers and will be delivered<br />

to customers over<br />

C&W Communications’<br />

world-class, SIP-enabled<br />

fiber IP (terrestrial and<br />

submarine) fault-tolerant<br />

networks, covering over<br />

48,000 kilometers of fiber<br />

across the <strong>Caribbean</strong> and<br />

Latin American region, allowing<br />

C&W Business to<br />

deliver highly secure and<br />

reliable data, voice and video<br />

services efficiently to its<br />

customers.<br />

C&W Business will offer<br />

customers:<br />

Cisco’s Unified Communications<br />

and Collaboration<br />

solutions, which<br />

include voice and video<br />

communications, mobility,<br />

messaging, presence, and<br />

contact center. These services<br />

also enable web and<br />

videoconferencing.<br />

Access to cloud-based<br />

resources in a fast and easy<br />

way so customers can mobilize<br />

faster than with traditional<br />

models.<br />

Predictable per-user<br />

monthly costs without having<br />

to incur upfront capital<br />

expenditure investments.<br />

Ability to easily scale<br />

service levels up or down to<br />

address seasonal needs.<br />

Deployment of different<br />

license types to individuals<br />

across work groups or departments<br />

as required.<br />

Elimination of the costs<br />

and problems of equipment<br />

maintenance and software<br />

upgrades.<br />

In addition, existing Cisco<br />

collaboration customers<br />

can migrate their “on<br />

premises” solution into this<br />

cloud and maintain their investment<br />

in licensing.<br />

C&W Business is a Cisco<br />

Gold Certified Partner<br />

with specializations in Advanced<br />

Collaboration Architecture,<br />

Advanced Data<br />

Center Architecture and<br />

Cisco Managed Service<br />

Provider, among others.<br />

Supporting Quotes<br />

Daniel Peiretti, SVP<br />

Product Development,<br />

C&W Business:<br />

“In today’s changing<br />

world, multiple organizations<br />

are demanding new<br />

and more efficient ways to<br />

collaborate, improve user<br />

productivity and enhance<br />

customer experiences. By<br />

partnering with Cisco, we<br />

are further empowering our<br />

customers by delivering<br />

and managing a cloud services<br />

solution to meet their<br />

needs. We are pleased to<br />

have Cisco’s endorsement<br />

and excited to be implementing<br />

the first Cisco HCS<br />

for Contact Center in the<br />

<strong>Caribbean</strong> and Latin America<br />

and bring CCaaS and<br />

UCaaS across the region.”<br />

Gustavo Sorgente, Central<br />

America, <strong>Caribbean</strong> and<br />

Northern countries of South<br />

America – CANSAC- Cisco<br />

“Cisco HCS delivers the<br />

advantages of Cisco’s collaboration<br />

solutions, with<br />

the financial, operational,<br />

and strategic benefits associated<br />

with cloud services.<br />

Now, C&W Business will<br />

be able to offer collaboration<br />

tools to their customers<br />

in the region in a subscriber-based<br />

service that is cost<br />

effective and in a highly secure<br />

environment.”<br />

Informative, reliable, enriching!<br />

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anything that is news-worthy; did you take that<br />

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earn just by telling your story.<br />

Call <strong>Caribbean</strong> <strong>Times</strong> at (268) 562 8688<br />

Email: editor@caribbeantimes.ag<br />

Or news@caribbeantimes.ag<br />

Reach us now with that breaking news!

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