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11 years, almost, at SAS, before that 17 years at Oracle. I used to be an Account Manager (2 Oracle)<br />
and later Sales Manager for the Public Sector. The past 4 years I have switched to Customer Care,<br />
Sales Operations & BidOffice as well as the Academic Program. A full plate!<br />
Two top item:<br />
1. Resources and Budget:<br />
• It’s just impossible to do a good job practically by yourself. I have a student 1 day of the<br />
week to help me with the logistics and our Education Manager is involved with the<br />
teacher/professor program (also her excellent trainers) but she’s focusses understandably<br />
on her commercial commissionplan. The same goes for pre/post-sales support.<br />
• I need to finance a lot of activities to get visibility. Every year it has to be allotted thru other<br />
departments (MKT for instance) cumbersome process.<br />
1. Software:<br />
• Availability of VA/VS or comparable dashboard capabilities for students. They now work with<br />
Tableau and seem very happy with it…<br />
• Strange effect, for students to do their exams with SODA they need a WIFI-connection to<br />
the server. They are not allowed to use WIFI during the exams…<br />
• Distribution process of SAS Academic Suite is tough. No more DVD’s. We are devising a<br />
way to almost automatically install the software from a central Depot at our Academicspartner.<br />
• More and more students bring their own device. MAC is really popular. What can we offer<br />
here?<br />
Copyr i g ht © 2013, SAS Ins titut e Inc . All rights res er ve d .
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