DMLATEST

Dm STRATEGY: BUSINESS PROCESS MANAGEMENT
Trust the process
Max Kelleher, CEO of Generis, examines the role of Business Process
Management in Digital Transformation
So your organisation is embarking
on a digital transformation
initiative, but what does it
involve? Yes, you're shifting away from
paper based and manual processes
toward digital solutions, but is that all
it takes?
Digitally transforming your business
doesn't just mean taking your existing
processes and putting them online, it
represents a fundamental shift in the
way you think, the way you operate. It
means efficiency, connectivity, and
innovation have to take centre stage.
With that in mind, it might be time to
consider Business Process
Management's (BPM) impact on Digital
Transformation.
WHAT IS BPM?
In its simplest form, Business Process
Management is about figuring out how
a business does things; identifying
regular activities, pinpointing how they
could be improved, and making
changes to optimise repeated
processes. The ultimate goal is for
businesses to become more efficient,
more consistent, reduce costs, increase
transparency and accountability, and
provide a better experience of day-today
work for employees.
WHAT IS DIGITAL
TRANSFORMATION?
The term 'digital transformation' has
become somewhat of a buzzword over
the last few years, so to many the
phrase may induce some sort of
reflexive eye roll. However, we'd be
remiss not to give a brief description:
Digital transformation is a pursuit of
efficiency through the
removal/reduction or standardisation of
human touch points and IT systems
across an organisation - both within
and across target business processes.
In simpler terms, it's about making it
easier for teams to confidently
complete tasks - because the right
information and materials are served
up as and when needed, in the context
of what someone is doing. They are not
hidden away somewhere inaccessible,
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