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STRATEGY: BUSINESS PROCESS MANAGEMENT Dm
and individual team members are less
likely to cause bottlenecks if they are
otherwise engaged. In many routine
cases, processes can be automated
when everything can be reliably
brought together in the right context
to reach conclusions, complete tasks,
and determine next actions.
HOW ARE BPM AND DIGITAL
TRANSFORMATION CONNECTED?
Business process management plays a
crucial role in enabling and supporting
digital transformation initiatives across
organisations. As companies look to
digitally transform, BPM provides
several key functions:
1. Driving efficiency through process
improvement
One of the main goals of digital
transformation is to increase efficiency,
productivity, and agility across the
organisation. BPM provides the
methodology to analyse current
business processes, identify
inefficiencies, bottlenecks, and
unnecessary tasks, and then redesign
those processes to be streamlined for
the digital age.
With a focus on constant
optimisation, BPM provides the
roadmap for transforming legacy
processes into digital, automated
processes that improve speed, reduce
costs, and enhance quality.
2. Supporting adoption of new
technologies
Digital transformation inherently relies
on the adoption of new technologies
like cloud platforms, AI, and advanced
analytics. BPM helps to ensure effective
integration and change management
as these new technologies are
embedded into business processes by
design. BPM provides visibility into
end-to-end processes to help identify
the best areas and use cases to
leverage new technologies for
maximum impact on the business.
3. Enabling greater collaboration
across functions
Digital transformation breaks down
traditional company silos, encouraging
greater collaboration and connectivity
across teams, functions, and locations.
BPM provides documentation of
people, systems, data, and steps in
processes that gives greater visibility
across the organisation. This supports
cross-functional collaboration and
alignment that is critical for success.
4. Driving a customer-centric culture
A major goal of digital transformation
is using technology to provide seamless
and personalised customer experiences
across channels. BPM initiatives embed
the customer into process design,
mapping different customer journeys
to identify pain points and areas for
digitisation. This contributes to the
cultural shift with the customer at the
core rather than internal goals.
Without robust and mature Business
Process Management, companies will
struggle to successfully implement
digital transformation initiatives.
Attempting large-scale technology and
process changes without a detailed
understanding of current workflows,
metrics, and bottlenecks creates
misguided transformation efforts,
insufficient governance, lack of
standardisation, and poor adoption of
new tools across the organisation.
By jumping straight into a digital
overhaul without proper process
documentation, analysis, and redesign,
organisations implement one-off
systems that increase complexity rather
than unlock efficiency gains. In the
end, overlooking BPM before
undergoing transformations leads to
disjointed operations that fail to meet
targets and never achieve the level of
digital integration required to excel in
today's regulated business landscape.
BENEFITS OF BPM SOFTWARE FOR
DIGITAL TRANSFORMATION
Now that we've looked at how Business
Process Management and digital
transformation are connected, the next
step is to discover how to implement
BPM to bolster the digital
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March/April 2024
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