Debtfree DIGI Magazine Aug 2016

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BUILDING A SOLID DEBT COUNSELLING PRACTICE PART 2 One of the great things about operating a Debt Counselling business is that, after a time, a wellrun practice will generate good aftercare revenues. This is important from a business point of view both because Debt Counselling is a cyclical business and because a good solid aftercare book adds a lot to the valuation of the business. Of course there is the added benefit (and no small matter) that happy customers will always bring in more happy customers. Last month we showed you how Maximus supports the Debt Counsellor by providing assistance to changing the consumer’s paying and spending habits, and by improving communication between the Debt Counsellor and the Consumer. Contact Maximus on 011 451 0041
This article will give you the heads up on what to do and how the cutting edge Maximus solution can assist you in building a great business both by managing Consumer Defaults and by making annual reviews both easy and meaningful. MISSED PAYMENTS Let’s face it, many consumers who find themselves in Debt Counselling are not good at paying their bills. As a consequence, one of the most important things that a Debt Counsellor can, no, must do is to ensure that their clients make payments on time and that, when a payment is missed, it is followed up vigorously. It is not in the Consumer’s or the Debt Counsellor’s interest not to attend to defaults as this is the crux of concluding a successful Debt Review. It goes without saying that the customer will always receive an sms from Maximus before payday, just to remind them of the payment due but Maximus goes much further than that. When a consumer defaults Maximus sends him a message to urgently contact his Debt Counsellor and then, using the powerful Maximus Work Flow Management System, separates the case from all the healthy cases, so that the Debt Counsellor can take action. This action may be to reschedule the debit, make an arrangement for the consumer to catch up over time or in a single payment or, sadly, withdraw services. In any of these outcomes making it happen is just a couple of clicks of the mouse. In the event if an arrangement or a reschedule, it is vital that all Credit Providers are kept in the loop. In Maximus this also happens at the click of the mouse. ANNUAL REVIEW For many Debt Counsellors conducting an annual review of their clients is an onerous chore. It is none the less very important both to maintain the integrity of the Debt Review and also to remind the customer that the DC is still there and working for them. Doing an annual review is a doddle for Maximus. When the case is due for review that Work Flow Engine of Maximus kicks in again and queues the Debt Counsellor to action. A click generates communication to the consumer requesting his latest budget and information. The customer must send this back and another click concludes the process. Of course if changes need to be made then updating Credit Providers is done by the system. VOILA! By maintaining strong communication with clients at times when they stray as well as when they maintain the straight and narrow of the Debt Review, all Debt Counsellors can build a strong and healthy book of customers that will help ensure the long term viability and value of their business. With Maximus as a business partner accomplishing this is made really easy. Next month we will show you how Maximus can make the interview process easy.
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Debtfree DIGI Magazine Aug 2016

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