Ch01 INTRO

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LEADING Leadership • The capacity to direct and motivate the members of work groups toward the accomplishment of organizational goals. Leadership Skills: • Understanding individual/group behavior dynamics • Having the ability to motivate employees • Being an effective communicator • Being able to envision future and share that vision © 2007 Thomson/South-Western. All rights reserved. 1–10
CONTROLLING Monitoring the performance of the organization and its progress in implementing strategic and operational plans. • Identifying deviations between planned and actual results. • Taking corrective action • Ensuring that the organization is moving toward the achievement of its goals. © 2007 Thomson/South-Western. All rights reserved. 1–11
Page 1 and 2: Part 1 Meeting the Challenges of th
Page 3 and 4: LEARNING OBJECTIVES (CONT’D) When
Page 5 and 6: EFFECTIVENESS VERSUS EFFICIENCY Ef
Page 7 and 8: THE ORGANIZATION An Organization
Page 9: PLANNING AND ORGANIZING Planning
Page 13 and 14: FIGURE 1.2 MINTZBERG’S MANAGERIAL
Page 15 and 16: MINTZBERG’S MANAGERIAL ROLES (CON
Page 17 and 18: SCOPE OF RESPONSIBILITY: FUNCTIONAL
Page 19 and 20: FIGURE 1.3 MANAGERIAL LEVELS © 200
Page 21 and 22: MANAGEMENT SKILLS Technical Skills
Page 23 and 24: MANAGING IN THE 21ST CENTURY What
Page 25 and 26: INCREASING GLOBALIZATION OF THE MAR
Page 27 and 28: THE GROWING IMPORTANCE OF INTELLECT
Page 29 and 30: ETHICS Ethical Behavior • Behavi
Page 31 and 32: FIGURE 1-5 AN OVERALL FRAMEWORK OF

Ch01 INTRO

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