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WHAT IS MANAGEMENT? The Classic Definition • The art of getting things done through people. –Mary Parker Follett A Broader Definition • The process of administering and coordinating resources effectively, efficiently, and in an effort to achieve the goals of the organization. © 2007 Thomson/South-Western. All rights reserved. 1–4
EFFECTIVENESS VERSUS EFFICIENCY Effectiveness • Achieved when the organization pursues appropriate goals. • This means “doing the right things.” Efficiency • Achieved by using the fewest inputs (e.g., people and money) to generate a given output. • This means “doing things right.” The end result of effective and efficient management is organizational success. © 2007 Thomson/South-Western. All rights reserved. 1–5
Page 1 and 2: Part 1 Meeting the Challenges of th
Page 3: LEARNING OBJECTIVES (CONT’D) When
Page 7 and 8: THE ORGANIZATION An Organization
Page 9 and 10: PLANNING AND ORGANIZING Planning
Page 11 and 12: CONTROLLING Monitoring the perform
Page 13 and 14: FIGURE 1.2 MINTZBERG’S MANAGERIAL
Page 15 and 16: MINTZBERG’S MANAGERIAL ROLES (CON
Page 17 and 18: SCOPE OF RESPONSIBILITY: FUNCTIONAL
Page 19 and 20: FIGURE 1.3 MANAGERIAL LEVELS © 200
Page 21 and 22: MANAGEMENT SKILLS Technical Skills
Page 23 and 24: MANAGING IN THE 21ST CENTURY What
Page 25 and 26: INCREASING GLOBALIZATION OF THE MAR
Page 27 and 28: THE GROWING IMPORTANCE OF INTELLECT
Page 29 and 30: ETHICS Ethical Behavior • Behavi
Page 31 and 32: FIGURE 1-5 AN OVERALL FRAMEWORK OF

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