Ch01 INTRO

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INCREASING DIVERSITY IN THE WORKPLACE Diversity • The heterogeneity of the population and work force The challenge of diversity • Developing the strong organizational culture and group cohesiveness required for organizational success when the workplace includes people with different backgrounds, from different nations, or with different cultural frames of reference. © 2007 Thomson/South-Western. All rights reserved. 1–26
THE GROWING IMPORTANCE OF INTELLECTUAL CAPITAL Intellectual capital • The sum and synergy of an organization’s knowledge, experience, relationships, processes, discoveries, innovations, market presence and community influence. Major categories of intellectual capital • Structural capital • Customer capital • Human capital © 2007 Thomson/South-Western. All rights reserved. 1–27
Page 1 and 2: Part 1 Meeting the Challenges of th
Page 3 and 4: LEARNING OBJECTIVES (CONT’D) When
Page 5 and 6: EFFECTIVENESS VERSUS EFFICIENCY Ef
Page 7 and 8: THE ORGANIZATION An Organization
Page 9 and 10: PLANNING AND ORGANIZING Planning
Page 11 and 12: CONTROLLING Monitoring the perform
Page 13 and 14: FIGURE 1.2 MINTZBERG’S MANAGERIAL
Page 15 and 16: MINTZBERG’S MANAGERIAL ROLES (CON
Page 17 and 18: SCOPE OF RESPONSIBILITY: FUNCTIONAL
Page 19 and 20: FIGURE 1.3 MANAGERIAL LEVELS © 200
Page 21 and 22: MANAGEMENT SKILLS Technical Skills
Page 23 and 24: MANAGING IN THE 21ST CENTURY What
Page 25: INCREASING GLOBALIZATION OF THE MAR
Page 29 and 30: ETHICS Ethical Behavior • Behavi
Page 31 and 32: FIGURE 1-5 AN OVERALL FRAMEWORK OF

Ch01 INTRO

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