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Opinion<br />

23<br />

FRIDAY, DECEMBER 2, <strong>2016</strong><br />

<strong>DT</strong><br />

How to lead in intolerant times<br />

Ignore trolls, embrace constructive conflict<br />

We need our discourse to rise above petty conflict<br />

BIGSTOCK<br />

• Lutfey Siddiqi<br />

What lies beyond<br />

tolerance? What<br />

is the space on<br />

the other side of<br />

tolerance?<br />

Is it a breaking point, or a bursting<br />

of the dam, when you think: “I<br />

can’t put up this pretense anymore.<br />

I’m tired of being politically<br />

correct, tired of having to pretend<br />

that I don’t have concerns or fears<br />

in case I get branded a racist,<br />

xenophobic, or some other kind<br />

of phobic? Can I not just curl up in<br />

my post-truth blanket and enjoy<br />

my dislike for experts?”<br />

Or is the space beyond<br />

tolerance filled with mutual<br />

understanding, empathy, the<br />

suspension of judgment, and a<br />

meaningful search for diversity?<br />

The forces of polarisation are<br />

tearing at our social fabric. Sure,<br />

some of the sources of stress are<br />

real. There are serious economic,<br />

demographic, and technological<br />

challenges to address. It’s the allencompassing<br />

Fourth Industrial<br />

Revolution. But at least some of<br />

the tensions are man-made. And<br />

I’m afraid to say, you and I are<br />

suckers for them.<br />

We all have our biases,<br />

prejudices, fears, and grievances<br />

that are sometimes legitimate.<br />

But then, we let all of these get<br />

hijacked and whipped up from<br />

frustration to rage, from rage to<br />

hate and at times, from hate to<br />

violence.<br />

We’ve become rusty at<br />

constructive conflict. Here’s what<br />

I mean: If you disagree with me,<br />

it must mean that I hate you. I<br />

will immediately question your<br />

integrity and motivation. I will not<br />

isolate the person from the issue<br />

of disagreement.<br />

I also cannot separate or<br />

compartmentalise areas of<br />

disagreement. If you disagree<br />

with me on one topic, I will have<br />

to disagree with you on the next<br />

topic -- whatever that topic is --<br />

just to retaliate.<br />

We’ve seen this in parts of the<br />

Brexit debate, with fears around<br />

migration, the lampooning of<br />

judges who you don’t agree<br />

with, or even the generalised<br />

bashing of certain professions and<br />

apparently-evil-but-unnamed big<br />

businesses. This is not responsible<br />

leadership.<br />

The license for all forms of<br />

generalised hate comes from the<br />

same place. This is true in all echochambers<br />

-- whether religious,<br />

secular, right-wing, or left-wing.<br />

What do I wish to see beyond<br />

mere tolerance?<br />

I’d like to know if we can<br />

stop ourselves, as individuals,<br />

from succumbing to some of the<br />

emotional triggers of polarisation.<br />

Furthermore, I’d like us, as a<br />

community, to become immunised<br />

against exploitative polarisation.<br />

Next time, when someone<br />

comes to me with the language of<br />

“us and them,” I want to be able<br />

to say: “No we’re cool. We have<br />

problems, but we’re dealing with<br />

them constructively.”<br />

Or, the next time someone<br />

says to me, “you’re excluded, you<br />

don’t belong here,” I can point to<br />

areas where I’ve been pro-actively<br />

included and say: “What are you<br />

talking about?” Or, the next time I<br />

read a headline in the media that<br />

is deliberately designed to get my<br />

goat, I don’t give them my custom.<br />

Is all of this a bit too idealistic?<br />

Possibly. But I clearly don’t believe<br />

so.<br />

Smoking was cool in my father’s<br />

generation. It isn’t so anymore.<br />

Our attitudes to climate change<br />

or towards LGBT communities<br />

are different from what it was two<br />

decades ago. All over the world,<br />

there are inspiring stories of real<br />

positive change that we need to<br />

magnify and replicate.<br />

So, what lies beyond tolerance?<br />

We’ve become rusty at constructive conflict. Here’s what I mean: If<br />

you disagree with me, it must mean that I hate you. I will immediately<br />

question your integrity and motivation. I will not isolate the person<br />

from the issue of disagreement<br />

I hope it’s constructive conflict<br />

and pro-active diversity.<br />

Constructive conflict is about<br />

rising above false binaries. It is<br />

about transcending the labels of<br />

socialism, capitalism, globalism,<br />

nationalism, or any of the “isms”<br />

that strip serious issues from their<br />

nuances. I can be a Euro-sceptic<br />

and a Remain voter. I can be a<br />

feminist and not vote for Hillary<br />

Clinton.<br />

I can dislike the hijab in some<br />

contexts and oppose the ban on<br />

hijabs. I can be a proponent of<br />

multi-cultural diversity and still<br />

have concerns about the pace of<br />

migration. I can believe in greater<br />

liberalisation of labour markets<br />

and a greater role of government<br />

in transitional welfare.<br />

Constructive conflict is also<br />

about how we engage in debate.<br />

It’s about moving away from the<br />

Westminster-style of engagement<br />

where one side pretends that<br />

nothing is wrong while the other<br />

side argues that everything is<br />

wrong. This style of offencedefense<br />

generates heat but very<br />

little light and creates a façade of<br />

accountability.<br />

Other suggestions include<br />

deliberate processes that focus<br />

on bringing out blind spots or<br />

highlighting each dimension of<br />

a debate (factual, emotional,<br />

positive, negative) separately.<br />

Many of these processes are<br />

practiced in corporations and in<br />

professional risk-management<br />

settings. Somehow, we allow for<br />

standards to drop when it comes<br />

to public and political discourse.<br />

Not anymore.<br />

This will be the new test of<br />

responsible and responsive<br />

leadership. Whatever your views<br />

and whatever your cause, you are<br />

not a leader if you don’t practice<br />

constructive conflict. Let the<br />

counter-insurgency begin. •<br />

This article is based on the author’s<br />

opening speech at The London<br />

School of Economics.<br />

Lutfey Siddiqi is Visiting Professor,<br />

London School of Economics. This<br />

article previously appeared in weforum.<br />

org.

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