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Opinion<br />
23<br />
FRIDAY, DECEMBER 2, <strong>2016</strong><br />
<strong>DT</strong><br />
How to lead in intolerant times<br />
Ignore trolls, embrace constructive conflict<br />
We need our discourse to rise above petty conflict<br />
BIGSTOCK<br />
• Lutfey Siddiqi<br />
What lies beyond<br />
tolerance? What<br />
is the space on<br />
the other side of<br />
tolerance?<br />
Is it a breaking point, or a bursting<br />
of the dam, when you think: “I<br />
can’t put up this pretense anymore.<br />
I’m tired of being politically<br />
correct, tired of having to pretend<br />
that I don’t have concerns or fears<br />
in case I get branded a racist,<br />
xenophobic, or some other kind<br />
of phobic? Can I not just curl up in<br />
my post-truth blanket and enjoy<br />
my dislike for experts?”<br />
Or is the space beyond<br />
tolerance filled with mutual<br />
understanding, empathy, the<br />
suspension of judgment, and a<br />
meaningful search for diversity?<br />
The forces of polarisation are<br />
tearing at our social fabric. Sure,<br />
some of the sources of stress are<br />
real. There are serious economic,<br />
demographic, and technological<br />
challenges to address. It’s the allencompassing<br />
Fourth Industrial<br />
Revolution. But at least some of<br />
the tensions are man-made. And<br />
I’m afraid to say, you and I are<br />
suckers for them.<br />
We all have our biases,<br />
prejudices, fears, and grievances<br />
that are sometimes legitimate.<br />
But then, we let all of these get<br />
hijacked and whipped up from<br />
frustration to rage, from rage to<br />
hate and at times, from hate to<br />
violence.<br />
We’ve become rusty at<br />
constructive conflict. Here’s what<br />
I mean: If you disagree with me,<br />
it must mean that I hate you. I<br />
will immediately question your<br />
integrity and motivation. I will not<br />
isolate the person from the issue<br />
of disagreement.<br />
I also cannot separate or<br />
compartmentalise areas of<br />
disagreement. If you disagree<br />
with me on one topic, I will have<br />
to disagree with you on the next<br />
topic -- whatever that topic is --<br />
just to retaliate.<br />
We’ve seen this in parts of the<br />
Brexit debate, with fears around<br />
migration, the lampooning of<br />
judges who you don’t agree<br />
with, or even the generalised<br />
bashing of certain professions and<br />
apparently-evil-but-unnamed big<br />
businesses. This is not responsible<br />
leadership.<br />
The license for all forms of<br />
generalised hate comes from the<br />
same place. This is true in all echochambers<br />
-- whether religious,<br />
secular, right-wing, or left-wing.<br />
What do I wish to see beyond<br />
mere tolerance?<br />
I’d like to know if we can<br />
stop ourselves, as individuals,<br />
from succumbing to some of the<br />
emotional triggers of polarisation.<br />
Furthermore, I’d like us, as a<br />
community, to become immunised<br />
against exploitative polarisation.<br />
Next time, when someone<br />
comes to me with the language of<br />
“us and them,” I want to be able<br />
to say: “No we’re cool. We have<br />
problems, but we’re dealing with<br />
them constructively.”<br />
Or, the next time someone<br />
says to me, “you’re excluded, you<br />
don’t belong here,” I can point to<br />
areas where I’ve been pro-actively<br />
included and say: “What are you<br />
talking about?” Or, the next time I<br />
read a headline in the media that<br />
is deliberately designed to get my<br />
goat, I don’t give them my custom.<br />
Is all of this a bit too idealistic?<br />
Possibly. But I clearly don’t believe<br />
so.<br />
Smoking was cool in my father’s<br />
generation. It isn’t so anymore.<br />
Our attitudes to climate change<br />
or towards LGBT communities<br />
are different from what it was two<br />
decades ago. All over the world,<br />
there are inspiring stories of real<br />
positive change that we need to<br />
magnify and replicate.<br />
So, what lies beyond tolerance?<br />
We’ve become rusty at constructive conflict. Here’s what I mean: If<br />
you disagree with me, it must mean that I hate you. I will immediately<br />
question your integrity and motivation. I will not isolate the person<br />
from the issue of disagreement<br />
I hope it’s constructive conflict<br />
and pro-active diversity.<br />
Constructive conflict is about<br />
rising above false binaries. It is<br />
about transcending the labels of<br />
socialism, capitalism, globalism,<br />
nationalism, or any of the “isms”<br />
that strip serious issues from their<br />
nuances. I can be a Euro-sceptic<br />
and a Remain voter. I can be a<br />
feminist and not vote for Hillary<br />
Clinton.<br />
I can dislike the hijab in some<br />
contexts and oppose the ban on<br />
hijabs. I can be a proponent of<br />
multi-cultural diversity and still<br />
have concerns about the pace of<br />
migration. I can believe in greater<br />
liberalisation of labour markets<br />
and a greater role of government<br />
in transitional welfare.<br />
Constructive conflict is also<br />
about how we engage in debate.<br />
It’s about moving away from the<br />
Westminster-style of engagement<br />
where one side pretends that<br />
nothing is wrong while the other<br />
side argues that everything is<br />
wrong. This style of offencedefense<br />
generates heat but very<br />
little light and creates a façade of<br />
accountability.<br />
Other suggestions include<br />
deliberate processes that focus<br />
on bringing out blind spots or<br />
highlighting each dimension of<br />
a debate (factual, emotional,<br />
positive, negative) separately.<br />
Many of these processes are<br />
practiced in corporations and in<br />
professional risk-management<br />
settings. Somehow, we allow for<br />
standards to drop when it comes<br />
to public and political discourse.<br />
Not anymore.<br />
This will be the new test of<br />
responsible and responsive<br />
leadership. Whatever your views<br />
and whatever your cause, you are<br />
not a leader if you don’t practice<br />
constructive conflict. Let the<br />
counter-insurgency begin. •<br />
This article is based on the author’s<br />
opening speech at The London<br />
School of Economics.<br />
Lutfey Siddiqi is Visiting Professor,<br />
London School of Economics. This<br />
article previously appeared in weforum.<br />
org.