Ambulance

Focus on GVK Emergency Management Research Institute
Sri Lanka partnership project. GVK EMRI
launched 1990 service in Srilanka on 28th
July 2016.
(As on 30th September, 2016)
Technology:
GVK EMRI cuts above the rest by leveraging
the latest technology to enable precise,
speedy and effective Emergency Response
Services. GVK EMRI has, through Tech
Mahindra as its technological partner,
been able to develop a comprehensive
Emergency Management System which
enables the organization in providing:
• Ensuring 24/7 availability of Network
and Systems
• Managing the Golden Hour efficiently.
• Ensuring a promptly assessed and hassle
free helpline
• Harnessing strong linkages/ partnerships/
alliances with hospitals, doctors, police, fire
stations etc.
• Allows tracking of call based on location
of caller.
• Enables Dispatch Officer to access
the GIS Vector data (maps) provided by
Government agencies and identify the
incident location.
• Identifying the exact location of
ambulance on real time basis.
The application has won Tech Mahindra the
MICROSOFT 2007 CITIZENSHIP
PARTNER OF THE YEAR AWARD.
The centralized Emergency Management
System integrates all the key functions
of taking the call, defining the problem,
coordinating the response and providing
Emergency Care. Automation of the
processes involves the following major
components of technology:
• Telecom Switch with automatic call
distribution features & IVR facility
• Computer Telephony Integration
• Voice Loggers
• GIS/GPRS Software
• AVLT – Automatic Vehicle Location and
Tracking
• Mobile Application
GVK EMRI has developed the 108
app, launched for the general public
recently. The app will make the access to
the 108 National Ambulance Service (NAS)
much faster and does not require sharing
of information such as name and location.
Himachal Pradesh has become the first state
in India to launch any such app. 108 app is
now getting ready to be scaled up in all the
operating states.
Winter 2016 | Ambulancetoday
Winter 2014 | Ambulancetoday3 23