Ambulance

Focus on International Academies of Emergency Dispatch
Dispatch and NAVIGATOR
belong together
Emergency dispatch protocols and NAVIGATOR are continent-specific. The Academy hosts eight
NAVIGATOR conferences annually: three in Asia, three in Europe, one in Australia, and one in the U.S. In
all, there are 62,000 protocol users worldwide in more than 3,000 centers. Keeping it all in motion are
Academy-certified emergency medical, fire, and police dispatchers, attending the conferences, receiving
Dispatcher of the Year awards, and helping people 24/7.
The IAED Dispatcher of the Year award
honors significant contributions to further
the Academy’s values through personal
action, protocol compliance, teamwork,
educational and professional initiative, and
ability to function well under stress.
Nomination packets submitted must
include an audio file demonstrating how
the dispatcher dealt with a difficult caller,
extraordinary circumstance, or achieved a
positive outcome.
China NAVIGATOR
EMD Xia Ying was chosen among 18
nominees, representing 14 agencies,
submitted for the Dispatcher of the Year
award in China.
Wuxi Emergency Center Manager Chen
Jielian said Xia Jing has an overall EMD
compliance rate of above 98 percent for
the year. Her nomination included two cases
involving successful bystander resuscitation
of patients in cardiac arrest, using Medical
Priority Dispatch System (MPDS ® ) PAIs
for CPR.
The 2016 China NAVIGATOR takes
accolades for having the fastest-growing
NAVIGATOR and the highest percentages
of ACEs per centers in China using protocol
the world. New EMD-accredited centers
included Jimo 120 Emergency Command
Center and Jinan Medical Emergency
Center (both in Shandong province). Wuxi
Emergency Center re-accredited as an EFD
Center of Excellence; the communication
center was also spotlighted for its role as
China’s MPDS Training Center.
There are 10 ACEs in China and nearly an
11th; Ganzhou Emergency Center (Jiangxi
province) submitted its ACE application the
week following China NAVIGATOR.
“ACE is a natural part of their expectations
in using the MPDS,” said Jerry Overton,
Chair, IAED Board of Accreditation. “They
are committed and understand the value.
As a result, they initiate a structure that can
support the processes of completing the
Twenty Points.”
Priority Dispatch Corp. (PDC )
presented a “Contributions to EMD
Award” to four centers in recognition
of their comprehensive and significant
accomplishments in use of the protocol
system: Wuhan Medical Emergency Center
(Hubei province); Wuxi Emergency Center;
Hangzhou Ambulance Center (Zhejiang
province); and Suzhou Emergency Center
(Jiangsu province).
A record 315 people attended the
conference held Oct. 11–12 in Wuxi, Jiangsu
province.
UK NAVIGATOR
EMD Louisa Ansell was named IAED
Dispatcher of the Year at UK NAVIGATOR.
Ansell, with the Welsh Ambulance Service’s
South East Clinical Contact Centre, has been
with the ambulance service communication
center for three years.
In addition to high protocol compliance and
her professional manner, Ansell was singled
out for a call involving a patient found
unresponsive and having difficulty breathing.
“I’ve done so many CPRs, and they’re not
easy calls by any standard, but you just
Visit our website at www.emergencydispatch.org
want the best outcome for the patient,”
Ansell said. “The longer you do it, the more
you become in tune to it by constantly
monitoring the situation.”
Four other Welsh Ambulance Service
dispatchers were also among the 15
emergency dispatchers nominated for the
award.
“For so many Emergency Medical
Dispatchers from the same ambulance
service to be shortlisted is unprecedented,
and it’s a testament to all who were
nominated,” said Brian Jarvis, South East
Ambulance Clinical Contact Centre
Manager. “We are all really proud of Louisa’s
achievement, and her award is highly
deserved.”
James Gummett was honored as an
Emeritus Lifetime Member of the IAED
College of Fellows. Gummett is the Quality
Assurance Manager at London Ambulance
Service. He is a contributor and co-author
of dispatch-related research articles,
quality assurance speaker at NAVIGATOR
conferences worldwide, and representative
for England on the IAED College of Fellows.
Yorkshire Ambulance Service NHS Trust was
recognized for ACE re-accreditation.
There were 130 attendees at UK
NAVIGATOR, held Sept. 20–22 in Bristol,
U.K.
Winter 2016 | Ambulancetoday
49 3