Trad Net News
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OR<br />
Kenya <strong>Trad</strong>e <strong>Net</strong>work Agency<br />
(Ken<strong>Trad</strong>e)<br />
OUR SERVICE CHARTER<br />
SERVICES REQUIREMENTS TIMELINESS<br />
Attending to Walk-In Customers Avail Self at Ken<strong>Trad</strong>e Offices Within 5 Minutes<br />
Telephone Inquiry A Phone Call to the Agency Within the First 3 Rings<br />
Responding to Email and Social<br />
media<br />
Email: contactcentre@kentrade.go.ke<br />
Twitter: @Kentrade_G2B<br />
Within 8 Working<br />
Hours<br />
Facebook: https://www.facebook.com/<br />
Ken<strong>Trad</strong>eG2B<br />
Stakeholders Systems<br />
Integration with the Kenya<br />
<strong>Trad</strong>e<strong>Net</strong> System<br />
Internal Processes Automated /Readiness 6 Months<br />
Training of Stakeholders on the<br />
Kenya <strong>Trad</strong>e<strong>Net</strong> System<br />
Request for Training<br />
Nairobi & Mombasa Kshs. 10,000 Per Person<br />
Other Regions Kshs 18,000 Per Person<br />
Ken<strong>Trad</strong>e will hold Quarterly Sensitization<br />
Workshops<br />
Compliance with Statutory Regulations<br />
3 Days<br />
Sensitization of Stakeholders on<br />
2-3 Hours Per Session<br />
the Kenya <strong>Trad</strong>e<strong>Net</strong> System<br />
Submission of Impending Arrival<br />
Within 10 Minutes<br />
Report (IAR), Manifest, Baplie,<br />
Delivery Orders, Declaration and<br />
other Documents<br />
Facilitate Submission of Cargo Compliance with Statutory Regulations Within 10 Minutes<br />
Manifests and Declarations<br />
Distribute Approved Manifests Compliance with Statutory Regulations Within 10 Minutes<br />
Generation of e-slip<br />
Registration of Vessel Particulars<br />
Facilitate Submission of Delivery<br />
Orders<br />
Respond to System Support<br />
Issues<br />
Kenya <strong>Trad</strong>e<strong>Net</strong> System User<br />
Creation; Password Reset and<br />
Deregistration<br />
Kenya <strong>Trad</strong>e<strong>Net</strong> System<br />
Availability<br />
Scheduled Maintenance on the<br />
Kenya <strong>Trad</strong>e<strong>Net</strong> System<br />
Generate e-slip for Import Declaration Forms<br />
( IDF), Permits<br />
Register Vessel particulars in Kenya <strong>Trad</strong>e<strong>Net</strong><br />
System<br />
Compliance with Statutory Regulations<br />
Respond to all Issues raised by Stakeholders<br />
A dully filled Form from our Website<br />
Request for Password Reset or Deregistration<br />
Be a Registered User of the Kenya <strong>Trad</strong>e<strong>Net</strong><br />
System<br />
Be a Registered User of the Kenya <strong>Trad</strong>e<strong>Net</strong><br />
System<br />
10 Minutes after<br />
Application<br />
Within 20 Minutes after<br />
receipt of Vessel<br />
Details<br />
Within 20 Minutes<br />
Within 30 Minutes<br />
Within 24 Hours<br />
24 Hours,<br />
7 Days A Week<br />
48 Hours before the<br />
start of Maintenance<br />
OUR CONTACTS<br />
Head Office: 1st Floor, Embankment Plaza, Longonot Rd – Upperhill, Nairobi<br />
P. O. Box 36943 – 00200, Nairobi - Kenya<br />
customercare@kentrade.go.ke; For complaints email complaints@kentrade.go.ke<br />
+254 20 496 5000 / +254 709 950 000 /+254 730150000<br />
Regional Offices: Mombasa, Malaba, Busia, Isebania & Namanga<br />
www.kentrade.go.ke<br />
’<br />
Simplifying <strong>Trad</strong>e Processes for Kenya s Competitiveness<br />
Simplying Simplifying <strong>Trad</strong>e Process <strong>Trad</strong>e Process for Kenya’s for Kenya’s Competitiveness Competitiveness<br />
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