Asian Sky Quarterly Q1 2016

MOOD & INTENTIONS: ASIA-PACIFIC REGION SURVEY 2016 Q1
Central Asia (1%)
South &
East Asia
(19%)
LOCATION
160+
respondents
Greater China (31%)
RESPONDENTS
AIRCRAFT TYPE
AIRCRAFT OPERATED BY
MANAGEMENT COMPANY?
Rotary
Fixed Wing
(34%) (66%) No (41%)
Yes (59%)
Oceania (49%)
• Oceania includes Australia, New Zealand and Papua New Guinea.
• Greater China includes Mainland China, Hong Kong, Macau and
Taiwan.
• South & East Asia includes Indonesia, Malaysia, Philippines,
Singapore, Thailand, Japan and South Korea.
• Central Asia includes India and Nepal.
Source: Asian Sky Group Survey, March 2016
WHAT IS OUR CURRENT ECONOMIC STATUS?
• The survey was taken in March 2016 with over 160 respondents.
Past the
lowpoint
22%
25%
2016 Q1
2015 Q4
30%
30%
At low point
• Slightly more people than last quarter (+3%, 48% in total) believe the current
economic status hasn’t reached the low point. This indicates that a pessimism still
prevails predominately but is also worsening throughout the Asia Pacific egion.
• Overall, most aircraft owners in the Asia Pacific region feel neutral or satisfied
towards their aircraft management company.
45%
48%
Not reached the low point
HOW SATISFIED ARE YOU WITH
YOUR AIRCRAFT OPERATOR?
• South and East Asia’s aircraft management companies generally have a higher
satisfaction level than other regions, especially for such factors as value for money,
operational efficiency and customer service. These results are not surprising given
these regions reflect more mature business aviation markets. Aircraft owners
in China believe that their aircraft management companies could improve their
services in general, but still trust them to operate safely. In Australia, where the
necessity of aircraft management services are lower (as one can operate their own
flight department), owners have taken a more moderate view towards management
companies and those who continue to use such services generally trust their
operational safety and quality of maintenance support.
MANAGEMENT COMPANY SATISFACTION
KEY FACTORS (Outer is better)
Unsatisfied and intend
to change (4%)
Neutral (48%)
Customer Service
Operation
Safety
Operation
Efficiency
Unsatisfied
(2%)
Quality of
Maintenance
Value for Money
(Price)
Satisfied (46%)
Quality of On-board Service
APC Overall Australia Greater China South & East Asia
FIRST QUARTER 2016 — ASIAN SKY QUARTERLY | 9