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Grey Power March 2017

The Grey Power Magazine is a prime national news source for its readers – New Zealand men and women over 50. Circulated quarterly to more than 68,000 members, Grey Power Magazine reports on the policies of the Grey Power Federation, and the concerns of the elderly, backgrounding and interpreting official decisions which affect their lives.

The Grey Power Magazine is a prime national news source for its readers – New Zealand men and women over 50. Circulated quarterly to more than 68,000 members, Grey Power Magazine reports on the policies of the Grey Power Federation, and the concerns of the elderly, backgrounding and interpreting official decisions which affect their lives.

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14<br />

NZ GREYPOWER MAGAZINE » MARCH <strong>2017</strong><br />

MISTAKES CAN HAPPEN<br />

But it is how you deal with them that counts<br />

As an advertising representative for <strong>Grey</strong> <strong>Power</strong><br />

magazine it is my worst nightmare to hear from<br />

one of my advertisers that a mistake has been made.<br />

BY DEBBIE JAMIESON<br />

Unfortunately in<br />

the November<br />

2016 issue that is<br />

exactly what happened.<br />

We inadvertently ran<br />

an old advert for the<br />

9th Edition of the Stay<br />

Healthy Book – a top selling<br />

health book published<br />

by natural product supplier<br />

Health House.<br />

We should have run<br />

their advert for the new<br />

10th Edition which is advertised<br />

on page 15.<br />

When I was speaking<br />

to Health House managing<br />

director, Mike Coory<br />

50097<br />

Medal Mounting<br />

• Court or swing style of full size<br />

or miniature medals. Ribbon<br />

bars prepared.<br />

• Extra sets of medals for family<br />

members. Supplier of replica<br />

WWII wings and brevet.<br />

• A framing service is available<br />

for those within driving<br />

distance of Kapiti.<br />

about the error, instead<br />

of getting grumpy, he<br />

suggested I come and visit<br />

his factory in Tauranga<br />

and bring magazine editor<br />

Mike Blake with me.<br />

He wanted to show us<br />

how important quality<br />

and ‘getting it right’ was<br />

to his business.<br />

They built a bespoke<br />

factory in the Tauriko<br />

Business Estate so they<br />

could make their own nutraceuticals<br />

to the highest<br />

standard possible.<br />

When we arrived we<br />

walked into a very modern<br />

retail shop, boldly<br />

displaying Health House<br />

Tony Prowse,<br />

6 Chilton Dr,<br />

Paraparaumu,<br />

Kapiti Coast,<br />

5032<br />

Ph 04 297 3232<br />

or email:<br />

tsprowse@xtra.co.nz<br />

30 years experience • NZ Defence Force approved mounter<br />

product. Quite soon after,<br />

even though we were<br />

early Mike came down<br />

and suggested a tour of<br />

the premises.<br />

He introduced us to<br />

quality manager Ginna<br />

who explained how everything<br />

is thoroughly<br />

checked, approved and<br />

tested before being authorised<br />

to go into manufacturing.<br />

We were then taken on<br />

a tour but before we could<br />

enter the clean rooms we<br />

had to wear full protective<br />

clothing including white<br />

coat, hat and in Mike’s<br />

case a face mask because<br />

he has a moustache.<br />

We were shown the<br />

many machines in operation<br />

that day and production<br />

supervisor Jane<br />

walked us through all the<br />

in-process checks they<br />

complete.<br />

The processing machines<br />

were pristine and<br />

it was quite amazing how<br />

they produced pills from<br />

powder that was carefully<br />

loaded into a hopper on<br />

top.<br />

Every ingredient is<br />

weighed, bagged and triple<br />

checked, before being<br />

blended.<br />

Every half hour the<br />

capsules, creams and gels<br />

are weighed and checked<br />

to make sure they are being<br />

filled to the correct<br />

amount.<br />

Health House has two<br />

cleaning rooms and strict<br />

cleaning procedures.<br />

The hallways are<br />

cleaned every day and the<br />

rooms and machines are<br />

cleaned from top to bottom<br />

between each manufacturing<br />

run.<br />

The stainless sinks,<br />

pure white walls and machines<br />

just gleam.<br />

After checking, bottling<br />

and labelling, a further<br />

audit is completed<br />

by the quality manager<br />

before any product is released<br />

to the public.<br />

Every production run<br />

has its own unique number<br />

so that for any reason<br />

they can trace back to origin<br />

of ingredient, bottle,<br />

tube or label.<br />

After leaving the manufacturing<br />

rooms, our<br />

next stop was dispatch.<br />

This is where we<br />

learned that when an order<br />

is placed for a Health<br />

House product, it is double-checked<br />

to eliminate<br />

mistakes and then sent<br />

out the same or following<br />

working day after the order<br />

is received.<br />

Dispatch invoices are<br />

automated and scanned<br />

as a third check - this also<br />

ensures that the order<br />

can be tracked to your<br />

door.<br />

The last stop was the<br />

factory shop where the<br />

books and health products<br />

that Health House<br />

make can be purchased.<br />

The shop was clean,<br />

sharp and modern.<br />

And after a ‘show and<br />

tell’ around the displays<br />

Mike made sure we did<br />

not leave without loading<br />

us up with armfuls of natural<br />

health products and<br />

the free gift that all new<br />

customers receive.<br />

Our visit to Health<br />

House was a great experience<br />

and we now understand<br />

much more about<br />

the quality processes and<br />

steps that they put into<br />

every product they make.<br />

Mike can be sure that<br />

we will show the same attention<br />

to detail with his<br />

advertisements in the future.<br />

That’s the same attention<br />

we show to all our<br />

clients.<br />

STANNAH STAIRLIFTS<br />

THE STAIRLIFT PEOPLE<br />

Working in partnership with leading<br />

manufacturer Stannah Stairlifts, Independence<br />

2011 have been changing peoples lives<br />

in New Zealand, giving them back their<br />

independence to go up and down their stairs<br />

and stay living in the home they love.<br />

• For Curved and Straight stairs<br />

• Indoor and outdoor models<br />

• Recondition units<br />

• New Rental Scheme now available<br />

• Free no obligation quote<br />

Freephone<br />

0800 92 66 77<br />

www.independence.co.nz<br />

50115

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