In the know @ PHO - June 2015

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LISE BLANCHARD PRESENTS AT THE 2015 ADMINISTRATIVE PROFESSIONALS FORUM. PHOTO CREDIT: CLAUDE MARTEL Our People Employee Engagement Profile: ADMINISTRATIVE PROFESSIONALS ADMINISTRATIVE PROFESSIONALS DISCUSS ‘PERSONAL BRAND’ What is the first thing that comes to your colleagues’ minds when your name is mentioned? What do they say about you when you’re not in the room? What do you uniquely bring to your work, activities and relationships? In short, what is your personal brand? And, what can you do to ensure you’re promoting it in the right way? These were the questions put to PHO’s administrative staff by keynote speaker Salima Valji at the 2015 Administrative Professionals Forum (APF) held on May 7, 2015 at the Royal York Hotel in Toronto. Salima’s talk was but one way the Forum sought to encourage administrative professionals to be intentional about our careers and engaged in our roles at PHO. After a wonderful breakfast and welcoming activities, the day began with a presentation on the employee engagement survey results for the administrative group, followed by an open floor Q&A session with Donna Marafioti, vice president, Human Resources and Laboratories. Rhonda Pollard, senior advisor, Leadership Development and Organizational Improvement, then led the group in an Engagement Café activity facilitating discussion around the top three engagement drivers for the administrative group: career development, recognition, and performance management. The Café provoked excellent discussion and produced action items which Human Resources and APF leadership are eager to tackle in the coming year. The afternoon session kicked off with Salima’s interactive and engaging presentation. This was followed by Donna’s “Top 10 Career Tips.” The day ended with an address and Q&A with President and CEO Dr. Peter Donnelly. Thank you to all who came and participated so fully in the day’s activities! BY MATTHEW ROOT, ADMINISTRATIVE ASSISTANT, COMMUNICABLE DISEASES PREVENTION AND CONTROL 12 | Return to table of contents
ENGAGEMENT CAFÉ GENERATES IDEAS FOR ADDRESSING TOP ENGAGEMENT DRIVERS During the Engagement Café activity, administrative staff reflected on what they could do to support each other’s engagement in each of the three priority areas that emerged from their engagement survey results. Among the many ideas that flowed that day were the following actions for the top three engagement drivers: Recognition Use PHO’s print and electronic thank you cards more often to recognize each other’s great work and copy the person’s manager. Career Development Share experience and expertise with each other, both formally and informally, through the quarterly (virtual) administrative professional forums, the Administrative Professional Forum (APF) GoTo PHO collaboration site, or through job exchanges and job shadowing. Managing Performance Develop standard core competencies and best practices for administrative staff to guide individuals and managers in setting expectations for performance. The APF group also came up with ideas for supporting engagement in these areas at the team level and will be taking action on these in the weeks and months to come. SUPPORTING MANAGERS TO BE MORE EFFECTIVE PEOPLE LEADERS We all know that manager support and effectiveness are key drivers of employee engagement. PHO employees who perceive their managers as “highly effective” are twice as engaged as employees who rate their managers as “moderately effective” and six times more engaged than staff who rate their managers’ effectiveness as low. By the same token, managers who feel highly supported to do their best in managing staff are three times more engaged than managers who feel moderately supported and seven times more engaged than managers who feel they have a low level of support! So what are we doing about this? Over the past nine months, the organization has been working to provide tools, training and support to help PHO’s managers become more effective people leaders. • We provided managers with the opportunity to participate in the Mental Health at Work Leadership Certificate Program (see next page) • We expanded the number of topics covered by Performance Management Tip Sheets, available in the Toolbox for Managers on GoTo PHO, including career conversations, balanced leadership and mentoring • We enhanced the Performance Management Discussion Template for Managers to emphasize behaviours that support employee performance and development • We launched a new PHO Management Forum that meets quarterly to provide managers with a setting for learning and professional development. New leadership program set to launch in the fall In the Fall 2015, we will launch a PHO LEADerShip Program, a three day program based on the first three domains of the LEADS Capability Framework (Lead Self, Engage Others, Achieve Results). All PHO managers will attend this program beginning in September 2015. Providing support to new managers PHO will also be working on programs for staff who are new to their management roles, providing a program to orient new managers to PHO, and offering fundamental management training on topics ranging from crucial conversations and coaching skills to managing in a unionized environment. BY RHONDA POLLARD, SENIOR ADVISOR, LEADERSHIP DEVELOPMENT AND ORGANIZATIONAL IMPROVEMENT Return to table of contents | 13
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In the know @ PHO - June 2015

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