Inspire Magazine - Spring 2017
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Want to save time with amore<br />
convenientway to pay?<br />
Our call<br />
centres are<br />
nowone<br />
Followingthe merger of<br />
Eastlands Homes and City<br />
South, youwill have phoned a<br />
differentnumber depending<br />
on which tenancy contract<br />
youhad.<br />
We have nowmerged our<br />
two call centres to benefit you<br />
and provide amoreefficient<br />
service.All customers, including<br />
leaseholders, can nowcontact<br />
us on our One Manchester<br />
number 0330 355 1000.<br />
This number is free to call from<br />
alandline and amobile phone.<br />
Our call centreopening times<br />
are8am-5.30pm Monday –<br />
Friday.Opening and closing<br />
times may vary on Mondays,<br />
Wednesdaysand Thursdays.<br />
Direct Debit<br />
Receiving and making payments<br />
through your bank account is the<br />
simplest way to pay your rent so<br />
you don’thavetoworry about<br />
remembering to pay.The Direct<br />
Debit Guarantee means that we<br />
can only collect the amount on<br />
the day we agreed with you.<br />
If this needs to change then we<br />
will alwayswritetoyou to let you<br />
knowinadvance.<br />
Online<br />
Visit www.onemanchester.<br />
co.uk to pay your rent easily<br />
online.You will need the tenancy<br />
reference number which is on your<br />
rent statement.<br />
At aPayPoint outlet or<br />
Post Office<br />
You can use your rent payment<br />
cardtopay at anyPayPoint<br />
outlet displaying one of the<br />
following signs:<br />
Paybycash at any<br />
storedisplaying the<br />
PayPoint logo<br />
Payatany Post Office<br />
with cash, cheque or<br />
debit card<br />
Telebanking<br />
Ask your bank for details of this<br />
convenient way to pay.You will<br />
need our sort code and account<br />
number,depending whether<br />
you areatenant of City South or<br />
Eastlands Homes.<br />
The account numbersare below:<br />
City South tenants:<br />
Sort code 20-55-13<br />
Account number 13345165<br />
Eastlands Homes tenants:<br />
Sort code 01-05-11<br />
Account number 36686794<br />
You must quotethe tenancy<br />
reference number which is on your<br />
rent card.<br />
Post<br />
City South tenants can post a<br />
cheque made payable to City<br />
South Manchester Housing Trust.<br />
Eastlands Homes tenants can<br />
post acheque made payable to<br />
Eastlands Homes Partnership.<br />
Cheques should be sent to:<br />
One Manchester,Cornbrook<br />
House,217 Stockport Road,<br />
Ardwick, Manchester,M12 4DY.<br />
Please writeyour name and<br />
addressonthe back of your<br />
cheque with your tenancy<br />
reference number –whichison<br />
your rent statement.<br />
Need help?<br />
To discussyour payment options<br />
or if you have anyquestions about<br />
your rent card, please call our<br />
Customer Services team on<br />
0330 355 1002.<br />
We have extraservices for<br />
tenants with reduced or no<br />
hearing or vision.<br />
4<br />
@onemcr
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