Inspire Magazine - Winter 2018
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homes health community support<br />
WINTER <strong>2018</strong><br />
Health & Wellbeing Edition<br />
Page 5<br />
Loving<br />
Page 17<br />
Life<br />
A WORLD OF<br />
IMAGINATION<br />
Page 16<br />
Page 10<br />
Money-saving tips for winter<br />
Here for you<br />
Page 18<br />
facebook.com/inspiremagazine
Welcome to <strong>Inspire</strong> <strong>Magazine</strong><br />
Contact us<br />
Email<br />
enquiries@onemanchester.co.uk<br />
Call us on<br />
0330 355 1002<br />
Call Monday to Friday from 8am-5.30pm.<br />
You can also phone this number for<br />
emergency repairs (where there is a<br />
danger to health or safety), 24 hours a<br />
day, seven days a week and you’ll be<br />
transferred to the out-of-hours service.<br />
Address<br />
One Manchester, Lovell House,<br />
Archway 6, Hulme, M15 5RN<br />
We get lots of calls about issues dealt<br />
with by Manchester City Council.<br />
Please visit www.manchester.gov.uk<br />
where you can find contact information.<br />
COMMUNITY<br />
Welcome to the first issue of <strong>2018</strong> which<br />
is our health and wellbeing edition.<br />
As many people think about new year’s resolutions, reflect on the<br />
last 12 months and look to the future, the <strong>Inspire</strong> team thought<br />
it would be the perfect time to focus on the wellbeing support<br />
available through One Manchester and community groups.<br />
We are more than just your landlord and our first priority is to<br />
people and places - the area you live and the importance of<br />
community.<br />
This issue talks about support sessions taking place across the city<br />
in community centres, schools and the 1-2-1 advice being offered<br />
by the teams here at One Manchester. The help and advice you<br />
will find in the magazine covers mental wellbeing, health, literacy<br />
and online support.<br />
There’s even a tasty recipe towards the back courtesy of our friends<br />
at Back on Track.<br />
We’re always keen to share your stories so if you have any news or<br />
projects you think might be interesting to feature you can drop us<br />
an email at inspire@onemanchester.co.uk<br />
We hope you enjoy reading!<br />
The <strong>Inspire</strong> team<br />
Email: inspire@onemanchester.co.uk<br />
Commitment<br />
Caring for each other<br />
ADVICE<br />
www.facebook.com/inspiremagazine @onemcr inspire@onemanchester.co.uk<br />
2
NEWS<br />
Inside:<br />
Talking the talk<br />
Addressing mental health in school........................... 5<br />
Book repair appointments online<br />
See our brand new One Manchester website............. 6<br />
New developments for <strong>2018</strong><br />
We are always investing and building new homes....... 8<br />
Stay warm this winter<br />
Simple checks if your heating stops working............. 11<br />
Condensation and mould<br />
What causes it and how to avoid it.......................... 12<br />
The man in the know<br />
Find out what goes on at The Place at Platt Lane....... 14<br />
Take care of business<br />
Improve your business skills and knowledge............ 16<br />
On Top of the World<br />
Award-winning project in your community.............. 17<br />
Support when you need it<br />
Our support and wellbeing team are here for you..... 18<br />
Get a Boost…<br />
Give yourself a new lease of life ............................. 20<br />
It’s never too late to start saving!<br />
Saving is much easier than you think...................... 22<br />
See how we’re doing<br />
Our aim is to improve in all we do.......................... 23<br />
Square meals<br />
mean a great deal<br />
Coverdale and Newbank Community Association’s<br />
Community Grocer project is following in the footsteps<br />
of the award-winning Anson Community Grocer.<br />
Based at 217 Stockport Road, the Community Grocer opens<br />
its doors to the residents of Ardwick every Thursday. Members<br />
who have joined their food share scheme will pay only £2.50<br />
for £12 to £15 worth of groceries.<br />
The caring volunteers have also been running the Kids MealBox Project for local<br />
children during school holidays, where youngsters who would usually receive<br />
a nutritious meal at school are provided with a free meal out of term-time.<br />
Running Monday to Friday at dinnertime, the project provides a safe and fun<br />
environment with activities to keep the kids occupied as well as making sure<br />
they get a lovely lunch.<br />
Project Coordinator Elaine Lovesey says, “We recognised<br />
that when children are off school for the holidays it can<br />
really stretch a family’s budget by having to provide<br />
lunches which would normally be given at school.<br />
We wanted to do something to help and the Kids<br />
MealBox Project was born.<br />
“Since we started the project it’s gone from strength<br />
to strength. We have great volunteers and lunchtimes<br />
in the holidays are fun. Children love coming and<br />
parents tell us what a great help the project is!”<br />
If you would like to know more about the<br />
Kids MealBox Project or Community Grocer<br />
contact Elaine on 0161 274 2186.<br />
73
NEWS<br />
Making space for the community<br />
Manley Park Community Centre is looking great<br />
thanks to recent renovation work by WRPS.<br />
The roofing contractors have given the centre and its facilities<br />
a new lease of life as part of their commitment to provide<br />
social value, after being awarded the contract to restore a<br />
building in nearby Alexandra Park.<br />
Social value means that we ask the companies we work<br />
with to think about the added-value that they can bring<br />
to our communities by delivering additional social,<br />
economic or environmental benefits.<br />
The Manley Park Community Centre is a popular destination<br />
for local kids, and the Youth on Solid Ground project use<br />
the building as their headquarters for activity in the area.<br />
The centre now looks better than ever after WRPS fixed<br />
new roof tiles and door frames, and repaired the building’s<br />
electrical sockets. We were also pleased to help out<br />
by contributing £4,500 for a new boiler, radiators<br />
and a plastic water tank to be fitted in the building.<br />
Majid Dar, co-founder of the Youth on Solid Ground project<br />
explained what it meant to have the work carried out on the<br />
community centre:<br />
“It’s been a lifesaver for this organisation and this community.<br />
We have hundreds of kids who use these facilities and<br />
without this work it would have been an unsafe space for<br />
them to use.<br />
“I think it’s a brilliant initiative to get businesses involved in<br />
community projects and programmes. With them giving<br />
something back and doing something, residents from the<br />
communities are benefiting. We’re helping these kids grow<br />
and develop and so it’s all going in a circle; everybody<br />
benefits.”<br />
One Manchester chief executive Dave Power expressed his<br />
delight at being able to help the project:<br />
“We’re really pleased we were able to help the community<br />
centre renovate their building. Now it can be enjoyed<br />
safely and I think this really shows how businesses and One<br />
Manchester can have a positive impact in the community.”<br />
To tree or<br />
not to tree?<br />
The health benefits of trees<br />
make them an essential part of<br />
the future of any city or town<br />
by decreasing stress, reducing<br />
harmful pollutants in the air<br />
and removing carbon from<br />
the atmosphere.<br />
That’s why over the last four<br />
months we have been carrying<br />
out a survey of the tree stock<br />
in our neighbourhoods<br />
in conjunction with the<br />
contractor Urban Green Ltd.<br />
By March <strong>2018</strong>, all our trees<br />
will be mapped and<br />
assessed to identify trees<br />
which require attention.<br />
A programme of works will<br />
then be undertaken.<br />
4<br />
@onemcr
NEWS<br />
Talking the talk at The East Manchester Academy<br />
The benefits of young people talking about their thoughts and emotions are being promoted as<br />
part of a new initiative in collaboration with Buzz, Manchester’s NHS Health & Wellbeing service.<br />
Addressing mental health in school is vitally important as<br />
it can affect classroom learning and social interactions,<br />
which are critical to the success of students. The school<br />
will work with 12 students acting as health and wellbeing<br />
ambassadors, whose role will be to encourage fellow pupils<br />
to discuss strategies to deal with stress, along with other<br />
coping mechanisms when times get tough.<br />
The school’s Child Protection and Safeguarding Lead,<br />
Amanda Ram says, “It’s my aim to raise awareness and<br />
decrease stigma so that students are able to be open about,<br />
and are signposted to, the appropriate services to support<br />
their mental health and wellbeing.”<br />
One Manchester staff received Boost training from Buzz to<br />
enable them to deliver sessions to customers that would<br />
improve their mental health and wellbeing. Buzz offers<br />
a range of support and advice to help people live fuller,<br />
healthier, happier and longer lives. Their services include:<br />
• Techniques to improve your wellbeing<br />
• Understanding yourself more<br />
• Understanding the impact of stress and managing it better<br />
• Recognising and challenging thoughts that are stressful,<br />
upsetting or just unhelpful<br />
• Feeling more confident and improving your self-esteem<br />
• Useful techniques to communicate your needs better<br />
You can find out more about how Buzz can help you<br />
by visiting www.buzzmanchester.co.uk, calling<br />
0161 248 1767 or following @buzzmanc on Twitter.<br />
Making friends with dementia<br />
A Levenshulme group set up for dementia sufferers and their carers is inviting others<br />
living with the condition to attend their support sessions taking place every Wednesday.<br />
Along with providing emotional support, the group<br />
arrange fun activities such as bingo, quizzes, exercise,<br />
sing-alongs and dancing.<br />
The Peter Quinn Friendship Group is open to those<br />
suffering from memory problems, caring for somebody<br />
who does, or anybody able to volunteer their time.<br />
When:<br />
Wednesday 12pm-2.30pm<br />
Where:<br />
St. Mary’s Parish Centre, Elbow Street,<br />
Levenshulme, M19 3PY<br />
For further information contact<br />
Marion Quinn on 07767 497625 or<br />
email marionq32@googlemail.com<br />
0330 355 1002 75
NEWS<br />
You can now book repair appointments<br />
online at www.onemanchester.co.uk<br />
Following the launch of our brand new One Manchester website, we are pleased to<br />
announce the latest development - you can book or change repair appointments online.<br />
You can book<br />
repairs on the go<br />
from your mobile<br />
phone.<br />
It’s really easy, all you need to do is log in to your account and click ‘book a repair’.<br />
If you have never logged in before<br />
You will need an email address, your customer reference number<br />
(available on all your rent statements or from our Contact Centre)<br />
and your National Insurance number so that we can confirm that<br />
it is you registering.<br />
Once you have clicked ‘book a repair’<br />
You’ll be asked to provide a reason for your request and further<br />
details about your problem. You then select ‘submit’, where you<br />
will be given a selection of timeslots to choose from - it’s that easy!<br />
You won’t be able to book emergency<br />
appointments online<br />
If you have an emergency, please call our Contact Centre<br />
as you would normally.<br />
Once booked, you will receive a text message<br />
confirming your appointment<br />
You will also be able to see all of your appointments, including<br />
those booked over the phone, within your account section on<br />
the website. From here, you can easily cancel or change your<br />
appointments; simply click on the appointment that you want to<br />
change and follow the instructions.<br />
6<br />
@onemcr
NEWS<br />
Changing your preferences online is easy too<br />
Now you can choose to see<br />
only the topics and updates<br />
you are interested in<br />
Our website contains lots of information<br />
on a wide range of topics, from help<br />
finding a job, money advice, starting a<br />
business, where money is spent and the<br />
value we provide to our communities.<br />
You will also find news and what’s going<br />
on in your area.<br />
If you are interested in a specific topic,<br />
you can now register for updates online.<br />
All you need to do is log in to your<br />
account, check that your contact details<br />
are correct and tick the boxes that apply<br />
to you.<br />
You can change your preferences at<br />
any time, and rest assured, we will only<br />
contact you in the way that you have<br />
requested and will never sell data to<br />
third party companies.<br />
IMPORTANT<br />
Missed repair<br />
appointments<br />
Every missed repair appointment costs<br />
One Manchester over £40.<br />
We are currently experiencing very high levels of missed<br />
appointments, totalling £25,000 in some months -<br />
money that could be used on important<br />
community projects near you!<br />
If you can’t make your appointment, please log<br />
onto your One Manchester account and<br />
reschedule as soon as possible.<br />
0330 355 1002 7
NEWS<br />
New developments for <strong>2018</strong><br />
We are investing and building across our neighbourhoods, with many more developments<br />
planned in the future. Here’s a snapshot of some of the new-builds we are launching shortly.<br />
Atlas Place<br />
Chapel Street, Levenshulme<br />
The site of the former Atlas Engineering Works on Chapel<br />
Street in Levenshulme will soon be 64 contemporary homes.<br />
A mix of 2-bedroom apartments and 3- and 4-bedroom<br />
houses will be available in early summer <strong>2018</strong>.<br />
Homes on this development will be available with both<br />
Shared Ownership and Rent to Buy, allowing you to buy a<br />
home with either a smaller deposit and a smaller mortgage,<br />
or by renting at a lower rate for five years, giving you time<br />
to save for a deposit.<br />
For more information on Atlas Place<br />
and to register your interest, please visit<br />
www.onemanchester.co.uk/atlas-place<br />
Kingfisher Gardens<br />
Rainshaw Lane, Gorton<br />
This fantastic development of just 10 houses is a mix of<br />
2- and 3-bedroom homes, tucked away along a quiet<br />
residential street in Gorton.<br />
All the homes on this development are available with<br />
Shared Ownership and the first homes will also be available<br />
early in summer <strong>2018</strong>.<br />
For more information on Kingfisher Gardens<br />
and to register your interest, please visit<br />
www.onemanchester.co.uk/kingfisher-gardens<br />
We’ll still be building more<br />
homes for affordable rent too!<br />
We’re building eight brand new properties for affordable rent on<br />
Field Street in Abbey Hey. The build of these 2-bedroom homes<br />
has already begun and they should be ready in summer <strong>2018</strong>.<br />
A former doctor’s surgery on Grizebeck Close in Gorton is<br />
currently being converted into two homes, each with two<br />
bedrooms. These homes will be ready to move in to in early <strong>2018</strong>.<br />
If you would like us to look at<br />
building in other areas,<br />
fill out your details at<br />
www.onemanchester.co.uk/<br />
new-development-registration<br />
and we’ll let you know if we start<br />
to build in the areas that you<br />
are interested in.<br />
These homes will be available<br />
on www.manchestermove.co.uk<br />
8<br />
@onemcr
NEWS<br />
Are you interested in buying and want to know<br />
how Shared Ownership or Rent to Buy can help<br />
you afford to buy a home?<br />
Shared Ownership<br />
If you would like to buy your own home, but are<br />
struggling to afford one in your area, then Shared<br />
Ownership could be for you.<br />
Shared Ownership is an affordable way to buy<br />
a new home whereby you buy a share (e.g. 50%)<br />
and pay a rent on the remaining share. The share<br />
you can buy will range from 25% to 75%, depending<br />
on what you can afford. It means that you need<br />
a smaller mortgage to buy a home, and you will<br />
also need a smaller deposit.<br />
You can buy more shares as and when you can afford<br />
them, with the option of eventually owning 100% of<br />
the property, at which point you will pay no rent at all.<br />
For more information visit<br />
www.onemanchester.co.uk/housing/<br />
find-a-home/shared-ownership<br />
Rent to Buy<br />
Rent to Buy is a new scheme that gives working people<br />
who are currently struggling to save for a deposit the<br />
opportunity to do so, whilst living in the home that they<br />
could eventually buy.<br />
With Rent to Buy you rent your home at 80% of market<br />
rent for five years, giving you time to save for a deposit.<br />
At the end of the five-year period, you can buy your<br />
home outright or gradually purchase it before then with<br />
Shared Ownership.<br />
For more information visit<br />
www.onemanchester.co.uk/housing/<br />
find-a-home/rent-buy<br />
0330 355 1002 79
ENERGY<br />
Are you ready for winter?<br />
As the nights get colder and darker, the chances of severe weather increase.<br />
That’s why it’s important to be prepared for a cold snap or even a power cut.<br />
Electricity Northwest say that since 1990, gas and electricity network companies have<br />
invested over £80bn to make the UK’s gas and electricity supply more reliable than<br />
ever before; but storms, floods and other extreme weather can still cause damage<br />
and disruption.<br />
That’s why the UK’s gas and electricity network companies have come together to<br />
launch the Be <strong>Winter</strong> Ready campaign. The campaign aims to help the public betterprepare<br />
for power cuts and gas emergencies that may result from bad winter weather.<br />
Electricity Northwest have provided the following tips to ensure you’re <strong>Winter</strong> Ready:<br />
Know your free emergency numbers<br />
In a power cut dial 105 or, for a gas emergency, dial 0800 111999.<br />
Prepare your home<br />
Keep a torch handy and get your appliances serviced by a Gas Safe registered<br />
engineer to prevent carbon monoxide poisoning. Vulnerable households can get<br />
extra support by signing up to the Priority Services Register. Contact your gas or<br />
electricity network to find out more.<br />
Visit www.energynetworks.org to find out who your network operator is.<br />
Keep your eyes open<br />
Keep an eye on the weather forecast and if you have a power cut or a gas<br />
emergency, check on your neighbours.<br />
Switch to clean energy and save money!<br />
We’re supporting a new campaign that aims to help you save money by switching your<br />
home to a clean tariff - The Greater Manchester Big Clean Switch.<br />
Visit www.bigcleanswitch.org/gm to compare<br />
prices in minutes, and if you decide to go ahead,<br />
you can switch there and then.<br />
With savings currently averaging over £280 a year,<br />
it may be worth switching even if you’re in the middle<br />
of a fixed-term tariff.<br />
Why clean energy?<br />
Generating energy from renewable sources like the wind,<br />
water and sun helps fight air pollution and climate change.<br />
If just one in every 100 homes in Greater Manchester<br />
switched to clean electricity, it would be equivalent to<br />
taking over 10,000 cars off the road for a year. On top of<br />
all that, the cheapest clean energy suppliers are market<br />
leaders when it comes to customer satisfaction.<br />
Doing more for Greater Manchester<br />
For everyone who switches the supplier pays the<br />
campaign a commission. This doesn’t affect the price<br />
of the tariff and Greater Manchester Combined Authority<br />
will use its share to help fund social and environmental<br />
projects across Greater Manchester too.<br />
If you have any questions about The Big Clean<br />
Switch visit www.bigcleanswitch.org/help<br />
10<br />
@onemcr
ENERGY<br />
Switch on to staying warm for less<br />
Stay in control of costs by ensuring thermostats, radiators and heaters are set to optimum levels.<br />
Gas<br />
Thermostat - how hot you want it<br />
Set your heating controls to between<br />
18 - 21 degrees. This should keep you warm<br />
enough without the bills getting too high.<br />
Radiator valves - which rooms to heat up<br />
These allow you to set different rooms at<br />
different temperatures. This can save you<br />
money by not overheating rooms that<br />
you don’t use. Most people prefer their<br />
living room to be hot and their bedrooms<br />
to be cooler. In rooms that you don’t use, try setting your<br />
radiator valve to frost control (often indicated by an *).<br />
This will protect your pipework and your wallet.<br />
Programmer - how often<br />
There are many different types of programmer<br />
and they can be used to set how often your<br />
heating comes on. Try using yours to set your<br />
heating to come on before you wake up<br />
so that the house is nice and warm, and then<br />
to turn off 30 minutes before you leave the house. If you have<br />
set a time pattern you are happy with but need an extra hour of<br />
heat when your time pattern is at its off phase, then you can use<br />
your boost button without having to change your settings.<br />
Electric<br />
Electric is more expensive to use than gas. If you have a gas<br />
heating system, it is usually more cost-effective to use this than<br />
using electric heaters.<br />
Storage heaters and Economy 7<br />
Storage heaters work by storing heat in a<br />
well-insulated unit and releasing it slowly<br />
throughout the next day. They are designed<br />
to make the best use of cheap electricity that<br />
is available at night time to customers that<br />
are on deals known as Economy 7 or Economy 10.<br />
If you only have electric at your property and have storage<br />
heaters, then look at your last bill or ring your supplier to check<br />
that you are on one of these deals, Ask them when your cheap<br />
hours are active so you can make use of them by setting your<br />
heating and hot water to use electric at this time.<br />
*If you do not know how to use your controls, try searching for the model<br />
number of your controller online to find the manual.<br />
Be aware of boiler faults<br />
If your heating has stopped working, please do<br />
these simple checks before ringing us:<br />
• Is your boiler switched on at the wall?<br />
• Have you got credit on both of your pre-payment meters?<br />
• Are your heating controls set correctly?<br />
• Have you tried using the reset button?<br />
• Is the boiler pressure too low or too high?<br />
Some boilers have pressure indicators on them.<br />
The indicator should be pointing to between<br />
one and two like in the picture.<br />
If you have done these checks and your heating and hot water<br />
are still not working, then call the Contact Centre on 0330 355 1002<br />
or log onto our website to book your repair. (See page 6 for more information)<br />
Remember: If you have a gas service appointment make sure you have credit on your pre-payment meter when the<br />
engineer turns up. If you don’t then the engineer may have to cap your meter until they can run the gas service.<br />
0330 355 1002 11
HOME<br />
Keep your home free<br />
from condensation and<br />
mould<br />
Condensation can build up in your home, particularly in winter, but it can easily be prevented<br />
and the mould it causes effectively removed.<br />
What is condensation?<br />
Condensation is caused when water vapour, which is always in the air, comes into contact with a cold surface like<br />
windows, tiles or outside walls. This contact turns the water vapour into little drops of water, known as condensation.<br />
Sounds harmless enough, so why is it a problem?<br />
If condensation occurs and is not removed, these droplets of water can cause dampness and black mould growth in your<br />
home. It tends to occur in corners, on outside walls, or behind cupboards; particularly in rooms you don’t often use.<br />
How is this moisture produced?<br />
Normal household activities (even breathing) produce moisture, which is held in the air. You won’t be able to see it, but it<br />
can lead to condensation if you don’t do anything.<br />
How many pints of water do everyday activities produce?<br />
Having a bath or shower<br />
Cooking and using the kettle<br />
Family of four sleeping at night<br />
Drying clothes inside or using<br />
an unvented tumble dryer<br />
12<br />
@onemcr
HOME<br />
Tips & tricks<br />
Here are some helpful tips for avoiding<br />
condensation in the first place and what<br />
to do if you already have it.<br />
1. Cover pans on the cooker,<br />
don’t leave kettles boiling and<br />
remember to open kitchen<br />
windows or use extractor fans<br />
whilst cooking.<br />
2. Dry washing outside or in<br />
a closed bathroom with a<br />
window open. Do not dry<br />
clothes on radiators.<br />
3. Put the outlet pipe of tumble<br />
dryers through the outside wall,<br />
not the window. If buying one,<br />
a condenser type is best for<br />
keeping moisture levels down.<br />
4. Let warm air circulate by<br />
pulling your furniture away from<br />
walls and radiators. Don’t cover<br />
radiators with curtains as the air<br />
goes to the windows and not<br />
into your room.<br />
What if it’s too late?<br />
Here’s what to do to reduce<br />
condensation and remove mould<br />
effectively when it has already formed.<br />
• Wipe down windows and surfaces where water<br />
has settled as this will prevent mould forming.<br />
• If a few black spots of mould appear, clean them<br />
immediately with a fungicidal wash as this will<br />
prevent the need to redecorate. If you don’t take<br />
any action, it can develop into a more serious<br />
problem.<br />
• Do not brush or vacuum mould as this can spread<br />
mould spores and cause breathing problems.<br />
• Mould is a living organism so requires proper<br />
treatment to get rid of it permanently. The best<br />
way to do this is by wiping down with an<br />
approved for purpose fungicidal wash which has<br />
an HSE approval number.<br />
• Mildewed clothes should be thoroughly washed<br />
and carpets shampooed.<br />
5. Open windows on a regular<br />
basis to air your home. Doubleglazed<br />
windows can be locked<br />
in a slightly open position that<br />
keeps it secure, but still allows<br />
air flow.<br />
6. Open bathroom windows or<br />
use an extractor fan when you<br />
take a bath or shower. Make<br />
sure you close the door to stop<br />
moisture escaping into other<br />
rooms.<br />
7. Check your wardrobes or<br />
cupboards aren’t overcrowded<br />
and that air bricks, ventilators or<br />
chimneys aren’t blocked. Good<br />
air circulation is key.<br />
8. Ensure all window vents<br />
are kept open if you have them.<br />
PLEASE NOTE<br />
One Manchester can only be held<br />
responsible for damp that has been caused<br />
by a structural issue in your property.<br />
Damp or condensation caused by normal<br />
household activities is your responsibility.<br />
If you call to report a mould growth<br />
problem, we will check<br />
whether it is a condensation<br />
problem first.<br />
0330 355 1002 13
A DAY IN THE LIFE<br />
The man in the know at The Place<br />
We visited venue manager Rob Willis<br />
to find out what goes on at the thriving<br />
library and community hub known as<br />
The Place at Platt Lane.<br />
Alongside some passionate and inspiring volunteers,<br />
Rob embodies all that is great about The Place at Platt Lane<br />
with his welcoming smile and customer-friendly attitude.<br />
Whether people want to read a book, use the computer<br />
facilities, attend the knitting group, children’s craft groups,<br />
computer clubs, money or rent advice services, or even<br />
sing with a local choir, The Place at Platt Lane has become<br />
a hive of activity helping to unite the community.<br />
Q So Rob, tell us about The Place<br />
“The library opened in in 1932, but unfortunately due to<br />
cut-backs closure was threatened more recently. As a vital<br />
resource to the community, a group of local people formed<br />
‘Friends of Fallowfield’ to organise meetings and add<br />
pressure to the decision by the council. After a lot of work,<br />
it was officially handed over to the community last year.”<br />
Q<br />
What activities will we find happening?<br />
“We have funding for multifunctional use which allows a<br />
range of organisations to book their sessions here. There’s<br />
everything from English classes, the Credit Union, Citizens<br />
Advice, story time for the little ones and a kid’s homework<br />
club. We also have 14 public-access computers which are<br />
available to use during library hours.”<br />
Q<br />
How does The Place run as a community<br />
facility?<br />
“We rely very much on volunteers and have had over 120<br />
since we started. That can be anyone from the retired, people<br />
looking for work experience, or those wanting to do it for<br />
socialising reasons. Katie is the volunteer coordinator at One<br />
Manchester and advertises and recruits volunteers for us.”<br />
Q<br />
What’s coming up for <strong>2018</strong>?<br />
“The biggest thing is the launch of the Community Grocer<br />
working with Healthy Me Healthy Communities. We will<br />
be using the upstairs of the building and have recruited<br />
10 volunteers who have been given food safety training.<br />
We have learnt a lot from the volunteer team over at<br />
the Anson Community Grocer in Rusholme, and members<br />
will have the same deal of paying £2.50 for £12 to £15<br />
worth of food. Community Grocer is in addition to Fallowfield<br />
& Withington Food Bank as both help massively to address<br />
food poverty but help different people in different ways.”<br />
To find out more please ring 0161 227 3744,<br />
search for @ThePlaceM14 on Twitter or call in to<br />
The Place at Platt Lane, Fallowfield, M14 7FB.<br />
14<br />
@onemcr
What’s going on at...<br />
EVENTS<br />
There’s something for everyone, every day<br />
of the week. It’s the place to be!<br />
Monday<br />
YouFirst South Manchester wellbeing sessions 1pm - 4pm<br />
Forever Young<br />
(A social get-together for older residents) 1pm - 3pm<br />
Children’s Craft Club for aged 4+ 4.30pm - 5.30pm<br />
(Under 8s must be accompanied by an adult)<br />
Local councillors drop-in advice surgery 5.30pm - 6.30pm<br />
Buzz MMHSC (NHS) wellbeing advisers<br />
1-2-1 sessions Appointment - based<br />
Tuesday<br />
ABL Healthcare ‘Choose To Change’<br />
(Fortnightly healthy lifestyle sessions)<br />
11am - 4pm<br />
Homework Club for children aged 8 to 16 3.30pm - 5pm<br />
WEA Digital Photography courses 6.30pm - 8.30pm<br />
Wednesday<br />
ABL Healthcare ‘Enable’<br />
(Healthy lifestyle sessions)<br />
10.30am - 5pm<br />
ABL Healthcare therapy and healthy lifestyle<br />
1-2-1 sessions Appointment - based<br />
Self Help Services<br />
(Mental health support sessions)<br />
9.30am - 4.30pm<br />
Young Persons drop-in for teenagers aged 14 to 18<br />
(Work, training & education advice) 1.30pm - 4.30pm<br />
Rusholme & Fallowfield Foodbank<br />
5pm - 6.30pm<br />
Fallowfield Community Choir (fortnightly) 6.30pm - 8pm<br />
Grateful Church service<br />
6.30pm - 8.30pm<br />
Thursday<br />
South Manchester Credit Union<br />
10am - 1pm<br />
Citizens Advice<br />
(Support includes completing benefit forms) 10am - 1pm<br />
One Money debt & benefit adviser<br />
1-2-1 sessions 10am - 4pm<br />
Story Time<br />
(For pre-school children with guardians) 10.30am - 11am<br />
Job Club (Support with CVs, interviews,<br />
job applications & Universal Job Match) 12.30pm - 3.30pm<br />
Knitting Group<br />
2.30pm - 4.30pm<br />
Friday<br />
Forever Young (Computer skills for mature adults)<br />
Saturday<br />
South Manchester Credit Union<br />
Social Café<br />
Sunday<br />
Trinity Church service<br />
Sai Baba Centre of Greater Manchester<br />
New Destiny Church service<br />
11am - 1pm<br />
10am - 1pm<br />
10am - 3pm<br />
9am - 1pm<br />
1.30pm - 4pm<br />
5pm - 8pm<br />
Supporting weight<br />
management<br />
Free weight management sessions are available throughout<br />
Manchester, including weekly meet-ups at The Place at Platt Lane,<br />
to help adults and families lose weight and lead healthier lives.<br />
ABL Health, in partnership with Manchester City Council, run fun<br />
and friendly sessions in the heart of the community. Experienced<br />
lifestyle coaches are on-hand to encourage lifelong changes to<br />
eating habits, help people overcome barriers to weight loss,<br />
make sensible food choices and become more active.<br />
To find out more please call 0161 393 7576 or visit<br />
www.ablhealth.co.uk/manchester<br />
0330 355 1002 15
BUSINESS<br />
COMMUNITY SOUP WINNER ONE YEAR ON!<br />
Open up to a world of imagination<br />
A year on from the Gorton Imagination Library’s successful pitch<br />
at a Community Soup, we caught up with the project to find out<br />
how the funding has made a difference.<br />
The Gorton Imagination Library is a book-gifting project with links to Dolly<br />
Parton’s Imagination Library which operates nationwide. Run entirely by a<br />
team of dedicated volunteers, their aim is to send free books to children<br />
every month from birth up until their fifth birthday.<br />
Since the funding was awarded, the project has reached 142 children<br />
under five years old living in Gorton. There are currently 4,090 children<br />
in this age group in the area, and the long-term plan is for the project<br />
to reach them all.<br />
Parents of children already involved have expressed glowing praise for<br />
the initiative.<br />
“Whenever I read my child a story she will ask a lot of questions and wants<br />
to know what will happen next”, one parent explained. “She will also sit<br />
and read the story after she has heard it and read it to me.”<br />
“Our English is not very good and we were worried about how we were<br />
going to support our child reading the book, but the older siblings have<br />
been reading the book with them and this has also helped both me and<br />
my husband with our English.”<br />
The project has now been awarded a further £2,000 as a result of<br />
successfully pitching at a recent Community Soup. The additional funding<br />
will allow them to register 16 newborn babies to the project with the aim<br />
of encouraging a love of reading in the younger generation.<br />
For more information contact Janet on 0161 245 7180, or visit<br />
Gorton South or Gorton North Sure Start Children’s Centres.<br />
Take care of business<br />
Do you want improve your business skills and knowledge? We offer a series of free workshops<br />
ideal for local small business owners and anyone looking to set up a new business.<br />
Workshops & Events<br />
Get your Business Started East Hub, Gorton Mon 29th Jan 10am - 4pm<br />
Enterprise Drop-in The Place, Fallowfield Mon 12th Feb 2pm - 4pm<br />
Start your Own Online Business The Place, Fallowfield Tues 13th Feb 10am - 3pm<br />
Intermediate Social Media The Place, Fallowfield Tues 20th Feb 10am - 4pm<br />
Marketing on a Shoestring East Hub, Gorton Fri 23rd Feb 10am - 4pm<br />
Enterprise Drop-In The Place, Fallowfield Mon 12th Mar 2pm - 4pm<br />
Enterprise Drop-In East Hub, Gorton Tues 13th Mar 2pm - 4pm<br />
Selling Skills The Place, Fallowfield Fri 16th Mar 10am - 4pm<br />
Intermediate Social Media The Place, Fallowfield Mon 20th Mar 10am - 4pm<br />
Start your Own Online Business East Hub, Gorton Tues 21st Mar 10am - 3pm<br />
We can help<br />
you to develop your<br />
marketing, selling skills and<br />
social media techniques.<br />
Call Wayne on<br />
0161 227 1294<br />
or email<br />
wayne.wilson@<br />
onemanchester.co.uk<br />
16<br />
@onemcr
Proud to be On Top of the World<br />
PEOPLE<br />
We were delighted to see the On Top of the World project gain some much-deserved recognition<br />
at Manchester’s Be Proud Awards recently, winning in the Creativity in the Community category<br />
for the great work involving One Manchester tower block residents over the last two years.<br />
Run in collaboration with the Royal Exchange Theatre, the<br />
project originally received £60,000 from the JP Getty Jnr<br />
Charitable Trust for the three year project, and we recently<br />
successfully pitched for funding to support additional arts<br />
activities at the Hulme blocks. The pitch was put together by<br />
Anne Finnegan who is one of our Cultural Ambassadors.<br />
It has enabled tenants living in four high-rise blocks to<br />
experience the benefits of arts and culture, with the aim<br />
of enhancing their daily lives and reducing the levels of<br />
isolation that can sometimes result from living in this type of<br />
accommodation.<br />
In September last year, a group of the project’s participants<br />
stepped into the limelight to deliver a performance motivated<br />
by the Grenfell Tower disaster called ‘Can You Hear Me from<br />
Up Here?’. The aim of the performance was to highlight and<br />
voice the concerns of residents living in high-rise blocks.<br />
Tracie Daly from the Royal Exchange Theatre has been<br />
instrumental in setting up the project and explained the<br />
motivation for starting the group;<br />
“When we first started the project, we found how<br />
disconnected people were from their own communities,<br />
living in isolation with no support networks in place. We’ve<br />
been working with them on a weekly basis and they are now<br />
taking part in these performances. It’s just brilliant to see.”<br />
“The relationship-building and breaking through of the barriers<br />
has increased the community spirit in the tower blocks. People<br />
say they feel more connected and say hello to each other.<br />
It’s really given them a fresh sense of purpose.”<br />
Roy Steadman, a resident of Abbey Court for 22 years,<br />
described the difference that he has noticed in his own life<br />
since the project began.<br />
“I think that laughter is one of the best medicines you can<br />
have, and taking part in this group is bringing that out of us.<br />
It’s making me feel like I’m not just a number. Before this I was<br />
just the man who lived at number 44, but now my neighbours<br />
know me as Roy. They’ll see me now and say hello, and ask me<br />
how I’m doing. It’s making me feel a lot better.”<br />
If you’d like to find out more about this project,<br />
or discover other cultural opportunities near you<br />
email culture@onemanchester.co.uk<br />
Are you a One Manchester resident<br />
wanting to experience the city’s culture?<br />
Would you like to take part in the fun of the theatre, arts activities<br />
or other fantastic cultural offerings across our great city?<br />
We now have more opportunities for<br />
you to become cultural ambassadors.<br />
We work with first-class entertainment<br />
and arts venues such as the Royal Exchange,<br />
HOME and museums, along with many<br />
other cultural providers.<br />
By being a cultural ambassador you will…<br />
★ Volunteer your time, ideas and feedback ★<br />
★ Improve your health and wellbeing ★<br />
★ Meet new people ★ Find new hobbies ★<br />
★ Be at the heart of what’s happening in our communities ★<br />
★ Contribute to shaping the future of One Manchester ★<br />
Does this sound right up your street? Then get involved!<br />
Email culture@onemanchester.co.uk<br />
or phone 0330 355 1002 and ask for Phil Lukes.<br />
0330 355 1002 17
PEOPLE<br />
Support when you<br />
need it - Jane’s * story<br />
There are many reasons why somebody<br />
might need support, as managing bills,<br />
personal problems and work and health<br />
issues can all affect a person’s wellbeing.<br />
Jane, a One Manchester tenant who lives in Clayton, was<br />
struggling to keep on top of her finances. After a member<br />
of our income team paid her a visit it was quickly discovered<br />
that she was also dealing with mental health problems.<br />
“I’d had a few problems with bills and my rent”, Jane<br />
explained. “I was getting lots of letters through the post<br />
piling up. I’d recently lost my mum and dad, and now with<br />
the bills, it was all getting too much for me. There was too<br />
much stress and I just wanted to give up to be honest.”<br />
“The rent officer who was dealing with my case at the time<br />
recommended that I get in contact with Howard from the<br />
support and wellbeing team because they had recognised<br />
that I could do with some help.”<br />
“I didn’t know that this service even existed before, and I<br />
think I would probably have been too proud to get in contact<br />
in the first place. When you have mental health problems it’s<br />
very difficult to ask for the help that you really need.”<br />
Howard was there for Jane to speak to about her problems<br />
and listened to what she had to say. Together, they worked<br />
through some of her problems and now things are looking<br />
up.<br />
“Without Howard and the team, I wouldn’t be here now, and<br />
that’s the truth. The support he’s given me has saved my life.”<br />
“The only thing I was thinking was ‘just give up’, and the<br />
work I’ve been doing with Howard has got me back on track.<br />
He never judges me and I always feel comfortable talking<br />
with him about my problems. Now I feel confident to reach<br />
out to Howard if I need to talk, and I know he’ll always listen<br />
to me and it really helps me a lot.”<br />
*Jane’s name has been changed to protect her identity.<br />
Do you or<br />
anyone you know<br />
need help or advice?<br />
Our support and wellbeing team are<br />
available to advise, support and guide<br />
vulnerable tenants to successfully<br />
manage their lives and tenancies.<br />
If you are struggling and feel like you need help, you<br />
can contact the service directly or, with your consent,<br />
a member of our staff, a relative or carer can make<br />
contact on your behalf. A Support & Wellbeing<br />
Coordinator will firstly arrange an assessment and<br />
residents can receive support either within their own<br />
home or from a local office.<br />
The help and guidance of the team is available to all<br />
One Manchester residents and includes:<br />
• Parenting skills & promoting school attendance<br />
• Motivation & taking responsibility<br />
• Self-care & living skills<br />
• Social networks & relationships<br />
• Isolation & meaningful use of time<br />
• Drug & alcohol misuse<br />
• Physical, emotional & mental health<br />
• Promoting employment & training<br />
• Managing tenancy & accommodation<br />
• Offending<br />
You can contact the service directly using the details<br />
below or, with your consent, a member of our staff,<br />
a relative or carer can make contact on your behalf.<br />
A referral may also be made by an Early Help Hub<br />
or outside agency e.g. the Community Alcohol team.<br />
Drop-in sessions are available in four locations:<br />
Monday 9am -12pm: Worsley & Platt Court, Rusholme<br />
Wednesday 9am -12pm: Cundiff Court, Levenshulme<br />
Thursday 1pm - 4pm: The Place, Fallowfield<br />
Friday 9am -12pm: Abbey Court, Gorton<br />
Call our Support &Wellbeing team on<br />
0330 355 1002, Monday to Friday, 8am-5.30pm<br />
or email the team at<br />
supportandwellbeing@onemanchester.co.uk<br />
18<br />
@onemcr
Have you heard?<br />
Once a month the Sunday Assembly celebrates<br />
communities coming together with the motto<br />
‘Live better, help often, wonder more’.<br />
Each assembly has a theme and includes everyone singing<br />
together (famous pop songs played by a live band), listening<br />
to inspiring talks and generally having some fun!<br />
It’s a great place to meet new people, chat and<br />
talk about the issues raised whilst enjoying tea,<br />
coffee and cake.<br />
If you would like to go but are worried<br />
about going alone or not sure it’s for you,<br />
contact Lesley who can arrange transport<br />
to take you the first time, meet you there<br />
and show you the ropes.<br />
Contact Lesley on 0161 230 1013 or email<br />
customerinvolvement@onemanchester.co.uk<br />
MANCHESTER<br />
Join the FREE fun at<br />
Manchester Museum<br />
Second Sunday<br />
of every month<br />
11am-1pm<br />
PEOPLE<br />
Community crafts<br />
An initiative to provide activities<br />
in the community to increase<br />
skills, improve wellbeing and<br />
reduce isolation is making a real<br />
difference to people in south<br />
Manchester.<br />
HerArt use art and crafts as a tool to devise<br />
unique projects that develop self-belief,<br />
self-confidence and build self-esteem.<br />
The accredited courses and arts and crafts<br />
workshops are delivered to marginalised<br />
groups living in disadvantaged communities.<br />
Drop-in sessions are at Moss Side<br />
Children’s Centre every<br />
Friday between 1pm-4pm.<br />
Can you help?<br />
Medicines and treatments that help people live better and longer today<br />
all came about because of research.<br />
If you or someone you care for has experienced cancer, or a condition<br />
that affects the hearing, skin, breathing, muscles or joints, then<br />
you can help improve the treatments of tomorrow. By sharing your<br />
experiences and telling us what you think about the research we do<br />
and how we do it, you can make a real difference.<br />
There are lots of ways to get involved including phone surveys,<br />
Facebook group chats and face-to-face groups. We can help with<br />
transport and care costs and you’ll be given up to £40 in cash or<br />
shopping vouchers, depending on your involvement, as a thank you.<br />
To find out more contact our friendly team at:<br />
0161 276 6614 publicprogrammes@mft.nhs.uk<br />
PublicProgrammesTeam<br />
@researchdialog<br />
0330 355 1002 19
PEOPLE<br />
A much needed boost for Sue<br />
One South Manchester resident has been singing the praises of a mental wellbeing course<br />
she recently attended following a recommendation from a friend.<br />
Sue enquired about Boost, a six-week course provided by<br />
NHS and Buzz Manchester Health & Wellbeing Service,<br />
after a chat on a coach trip, and believes the sessions have<br />
changed her life.<br />
For two hours each week, the sessions look at ways to<br />
manage stress, recognise and manage thoughts, improve<br />
communication and explore self-esteem and assertiveness.<br />
“I’m a people pleaser and find it hard to say no” says Sue.<br />
“Being all things to all people was having an affect on me and<br />
my relationship. My mum died five years ago and I never got<br />
over her death. I realised I was burnt out.”<br />
Sue’s new lease of life has given her a different perspective on<br />
matters that had previously become stressful,<br />
“The sessions have given me the confidence to take control of<br />
my life and the pieces of the jigsaw have joined together. I now<br />
know it’s okay not to be okay. I looked forward to the sessions<br />
and I still get the book out. I’ve since joined a knitting group<br />
and a reading group and am about to start volunteering at the<br />
Royal Exchange.”<br />
Customer Involvement Coordinator Wendy (below) has taken<br />
the course herself so has personally seen the benefits.<br />
”There is a connection and bond from day one. The sessions<br />
give you a different perspective and allow you to open up<br />
in a non-judgmental environment. The team are also able to<br />
accommodate different lifestyle needs as the course<br />
is tailored to fit around your life, and transport<br />
is offered if needed” says Wendy.<br />
If you or somebody<br />
you know would like<br />
to know more about<br />
Boost contact Wendy on<br />
0161 230 1083 or email<br />
customerinvolvement@<br />
onemanchester.co.uk<br />
Do you need help<br />
to read or write?<br />
We have champions in the community<br />
who can help people to have the<br />
confidence to read.<br />
We are here to support adults who struggle with their<br />
reading and writing. Perhaps you have a parent, relative or<br />
a friend who has had difficulties and always asks for help.<br />
They might even find ways to avoid reading and writing.<br />
Do you know someone who:<br />
• Struggles with their reading?<br />
• Does not like to fill in forms?<br />
• Pretends they have forgotten their glasses<br />
when they need to read?<br />
• Never reads a newspaper or magazine?<br />
Please note this support is not a language service<br />
and not open to people in any form of education.<br />
For more information contact the team on<br />
0161 230 1013.<br />
20<br />
@onemcr
PEOPLE<br />
Manchester children<br />
need foster carers<br />
Fostering can mean taking in a child for<br />
a couple of nights, several months, or even<br />
having a child living with you for many years.<br />
Fostered children and young people can’t live at home for<br />
a variety of reasons - such as their parents might be ill<br />
or going through a particularly difficult time.<br />
By fostering you’ll make a real difference to children<br />
and young people by making them feel safe<br />
and secure, offering them a home and support<br />
at a time when they need it most.<br />
Manchester City Council will provide you<br />
with an expert social worker, regular home<br />
visits, support and development, training,<br />
get-togethers with other foster carers, groups<br />
for your own kids so they don’t feel left out<br />
and 24/7 help at the end of a phone.<br />
They offer generous allowances<br />
(around £380 per week, tax-free<br />
for one child) and pay for extras<br />
such as holidays and school uniforms.<br />
They particularly want to hear from you if you<br />
have childcare or parenting experience, and if you<br />
would consider fostering teenagers or sibling groups.<br />
Visit manchester.gov.uk/fostering or call the friendly team on 0800 988 8931.<br />
Have you got time to help others get online?<br />
Could you offer a little time to help others get to grips with computer skills?<br />
We’re recruiting Digital Champions to support people in the community<br />
who struggle with the online world.<br />
Whether it’s sending emails, searching the internet or typing<br />
a letter, you could make a real difference to somebody’s life.<br />
You would work with a learner on a 1-to-1 basis for a six-week<br />
period and each session would be tailored to the individual<br />
wishing to learn.<br />
Digital Champions are non-professional learning mentors<br />
who care about people and would like to share their<br />
knowledge with others wanting to gain digital skills.<br />
If you would like to find out more<br />
call Wendy on 0161 230 1013 or email<br />
customerinvolvement@onemanchester.co.uk<br />
0330 355 1002 21
ADVICE<br />
It’s never too late<br />
to start saving!<br />
Do you think that saving is what other<br />
people do, or don’t see the point in keeping<br />
some money aside?<br />
It’s good to have a goal - a holiday, new furniture or something<br />
new for you. Even the smallest amount can be handy when you<br />
need to find money in an emergency. And saving is much easier<br />
than you think! Savings apps are the latest way to save small<br />
amounts each week, month or whenever you can.<br />
Money Box<br />
This rounds up anything you spend, swiping the difference<br />
to your savings or investment account e.g. spend £2.40<br />
on a coffee and it will transfer the 60p balance to your account.<br />
Please note as your money goes into an investment account, your savings<br />
can go up as well as down but you can control the level of risk.<br />
www.moneyboxapp.com<br />
Oval Money<br />
A savings and financial education app which integrates with<br />
Facebook, allowing users to contribute to their savings each<br />
time they post on social media.<br />
www.ovalmoney.com<br />
Bank savings apps<br />
Some banks have similar ways of saving such as Lloyds ‘Save the<br />
Change’, which also allows you to put the savings into someone<br />
else’s account to help them save. Check it out at:<br />
www.lloydsbank.com/savings/save-the-change.asp<br />
Ask your employer<br />
Your employer might have a savings scheme. This could come<br />
out of your wages.<br />
Credit Union<br />
Once you start saving you will be able to access low cost loans<br />
should the worse happen. Even when you are repaying the loan<br />
you will be contributing to your savings pot, so eventually you<br />
shouldn’t need to borrow. What a great feeling!<br />
www.manchestercreditunion.co.uk<br />
www.smcreditunion.co.uk<br />
Budgeting<br />
Cutting down on your spending is the ideal way to save money.<br />
Our Super Savvy Spending Diary will help you find out where<br />
your money is going and how you can start to save. Call us or<br />
search for Super Savvy Spending Diary on our website.<br />
If you’re cooking on a budget, find the cheapest supermarket at<br />
www.mysupermarket.co.uk<br />
They serve us right<br />
During our Community Soups we have<br />
proudly worked with Back on Track,<br />
a charity who support people that<br />
have experienced problems including<br />
homelessness, drug and alcohol issues,<br />
and mental health problems.<br />
Their café and catering service offer cookery skills to<br />
help their volunteers find their way into employment.<br />
Back on Track have kindly provided their very own tasty<br />
Chicken Masala recipe for you to try.<br />
Chicken Masala<br />
Ingredients<br />
500g boneless chicken<br />
1 medium onion finely chopped<br />
1 tbsp ginger & garlic paste<br />
½ can or 3 fresh chopped<br />
tomatoes<br />
½ cup yoghurt<br />
1 tsp chilli powder<br />
1 tsp paprika<br />
¼ tsp turmeric<br />
1 ½ tsp coriander<br />
1 tsp cumin<br />
1 tsp garam masala<br />
Salt to taste<br />
6 tbsp oil or clarified butter<br />
½ cup chopped fresh coriander<br />
¾ fresh green chillies chopped<br />
(optional)<br />
Method<br />
• Heat oil in a pan. When hot add the onion, ginger and<br />
garlic paste then fry until golden brown.<br />
• Now add half a cup of water, the chilli powder, turmeric,<br />
cumin, coriander and salt, and fry for one minute.<br />
• Add tomatoes and stir for 10 minutes or until the oil<br />
comes out, all the water is gone and tomatoes are soft.<br />
• Add chicken and fry it with masala for five minutes or<br />
until all the water from the chicken has gone.<br />
• Add yoghurt and fry until it has gone and you can see<br />
the oil.<br />
• Now add ½ cup of water, garam masala, coriander<br />
and green chillies. Lower heat, cover pan and cook for<br />
15 minutes.<br />
• Serve hot with rice or naan bread.<br />
Our One Money team can provide individual advice<br />
on managing your money, simply call 0330 355 1002.<br />
22
Your quick guide to how well we did<br />
during July to September 2017<br />
Below are the top 10 performance indicators which were selected as the most important<br />
by members of our Scrutiny Panel. The panel is a group of customers and members of the<br />
wider community whose role is to challenge us to be the best we can and to help us to<br />
continue to improve in all we do.<br />
Amount of rent we have collected*<br />
We missed our target but the trend represents an ongoing improvement<br />
compared to the previous year thanks to a number of initatives, including<br />
more efficient and modern ways of working.<br />
(This includes payments made for rents as well as arrears, which is why the result can sometimes be higher than 100%)<br />
Percentage of homes available to new tenants*<br />
Fewer properties continue to be available, with only 246 new lettings,<br />
compared with 249 during the same period of time in the previous year.<br />
Average number of bids for each property<br />
advertised on Manchester Move<br />
Demand for our properties continues to increase and reflects the<br />
need for more housing in the city.<br />
Time to re-let properties once tenancy has ended<br />
Relet times have increased slightly as resources were diverted to<br />
support safety works during this period.<br />
LAST YEAR TARGET JUL - SEP 2017<br />
98.57%<br />
100.5% 98.90%<br />
2.17% 2.50% 2.13%<br />
132 90 164<br />
18.99 days 17.00 days 21.67 days<br />
Calls answered within 20 seconds<br />
Ongoing improvements in the contact centre’s performance<br />
earned a result much closer to target.<br />
74.22%<br />
80% 70.25%<br />
Number of formal stage 1 complaints received<br />
The number of complaints received matches the equivalent point last year.<br />
Each case is taken seriously and used to help us improve our services.<br />
10<br />
Not<br />
applicable 10<br />
Emergency repairs completed within 24 hours<br />
Performance has improved steadily since the start of the year and is<br />
expected to continue as we enhance our internal processes.<br />
Repair appointments missed because we couldn’t<br />
access the property<br />
A high number of repair appointments could not be completed as<br />
we could not gain access. We are therefore reviewing how we notify<br />
customers about their appointment.<br />
Not<br />
available<br />
Not<br />
available<br />
100% 97.32%<br />
6.00% 14.53%<br />
Properties with a valid Gas Safety Certificate<br />
All properties had a valid gas safety certificate at the end of September.<br />
99.9% 100% 100%<br />
Properties sold through Right to Buy or Acquire<br />
We have sold a similar number of properties to the same point last year<br />
and aim to build 250 new properties by March <strong>2018</strong>.<br />
28<br />
Not<br />
applicable<br />
27<br />
*Result relates to April to September 2017<br />
23
Are Are you ready for for the the NEW<br />
Universal Credit?<br />
step step 1 1<br />
Get a bank or credit<br />
Get a bank or credit<br />
union account -<br />
union account -<br />
make sure you have<br />
make sure you have<br />
the right account<br />
the right account<br />
for payments.<br />
for payments.<br />
From<br />
25 From October 2017<br />
25 October Alexandra 2017 Park JCP<br />
Alexandra Didsbury Park JCP JCP<br />
Didsbury Rusholme JCP JCP<br />
Rusholme JCP<br />
From<br />
29 From November 2017<br />
29 November Newton Heath 2017 JCP<br />
Newton Openshaw Heath JCP JCP<br />
Openshaw JCP<br />
From<br />
From January <strong>2018</strong><br />
January Longsight <strong>2018</strong> JCP<br />
Longsight JCP<br />
step step 2 2<br />
Back cover - Welfare reform advert TBS<br />
Get online -<br />
Get online -<br />
you will need an<br />
you will need an<br />
email address and<br />
email address and<br />
internet access.<br />
internet access.<br />
Most<br />
Most<br />
benefits<br />
benefits<br />
are<br />
are<br />
being<br />
being<br />
replaced<br />
replaced<br />
with<br />
with<br />
Universal<br />
Universal<br />
Credit.<br />
Credit.<br />
This<br />
This<br />
will<br />
will<br />
be<br />
be<br />
paid<br />
paid<br />
to you<br />
to you<br />
in a<br />
in<br />
single<br />
a single<br />
monthly<br />
monthly<br />
payment<br />
payment<br />
and<br />
and<br />
will<br />
will<br />
include<br />
include<br />
your<br />
your<br />
housing<br />
housing<br />
costs.<br />
costs.<br />
Therefore<br />
Therefore<br />
you<br />
you<br />
will<br />
will<br />
need<br />
need<br />
to budget<br />
to budget<br />
your<br />
your<br />
money<br />
money<br />
and<br />
and<br />
arrange<br />
arrange<br />
payment<br />
payment<br />
of rent<br />
of rent<br />
to your<br />
to your<br />
landlord.<br />
landlord.<br />
If you<br />
If you<br />
are<br />
are<br />
already<br />
already<br />
claiming<br />
claiming<br />
benefits<br />
benefits<br />
you<br />
you<br />
will<br />
will<br />
be<br />
be<br />
told<br />
told<br />
when<br />
when<br />
you<br />
you<br />
need<br />
need<br />
to apply<br />
to apply<br />
for<br />
for<br />
Universal<br />
Universal<br />
Credit.<br />
Credit.<br />
Bee<br />
Bee<br />
ready<br />
ready<br />
for<br />
for<br />
the<br />
the<br />
change…<br />
change…<br />
Find<br />
Find<br />
out<br />
out<br />
how<br />
how<br />
you<br />
you<br />
might<br />
might<br />
be<br />
be<br />
affected<br />
affected<br />
and<br />
and<br />
what<br />
what<br />
you<br />
you<br />
can<br />
can<br />
do<br />
do<br />
about<br />
about<br />
it.<br />
it.<br />
Visit<br />
Visit<br />
www.onemanchester.co.uk/welfare-reform<br />
www.onemanchester.co.uk/welfare-reform<br />
Alternatively<br />
Alternatively<br />
contact<br />
contact<br />
our<br />
our<br />
One<br />
One<br />
Money<br />
Money<br />
team<br />
team<br />
on<br />
on<br />
0330<br />
0330<br />
355<br />
355<br />
1001<br />
1001<br />
or email<br />
or email<br />
onemoney@onemanchester.co.uk<br />
onemoney@onemanchester.co.uk<br />
Read Read our our<br />
article article on on<br />
page page 8 8<br />
step step 3 3<br />
Get your ID ready -<br />
Get your ID ready -<br />
make sure you have<br />
make sure you have<br />
the correct ID.<br />
the correct ID.<br />
If you’re not sure,<br />
If you’re not sure,<br />
check with your<br />
check with your<br />
Jobcentre.<br />
Jobcentre.<br />
money<br />
money<br />
#BeeReady<br />
#BeeReady