slack-quick-start-guide
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Choosing the right integrations<br />
Similar to channels, your key team members should experiment with adding<br />
and configuring different integrations.<br />
How to add integrations<br />
Typically, it’s best to add integrations to specific channels only. We<br />
recommend having notifications from apps you integrate with feed into the<br />
channel that’s most relevant to the app. For example: You would want your<br />
Help Scout integration to feed into your customer support channel, but not<br />
your developer channel.<br />
Integrations we use<br />
Trello - Integrating Slack with Trello will send updates to a channel when<br />
there’s activity on Trello cards.<br />
Help Scout - Integrating Slack with Help Scout allows you to see<br />
notifications when:<br />
• A conversation is created<br />
• A conversation is updated<br />
• A team member or customer has replied<br />
• Conversations are closed or deleted<br />
Twitter - This is great for keeping on top of your social media marketing or<br />
<strong>quick</strong>ly responding to customers who communicate with you on Twitter.<br />
Google Drive - Pasting the link to a Google Doc in your chatbox will make<br />
it available for anyone in the channel and give additional information on<br />
the link instead of just a blind URL.<br />
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