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asylum claims to be heard. 272 Whether USCIS has succeeded in eliminating the backlog and<br />

improved processing times is a question that deserves additional oversight and review.<br />

Congress must ask whether additional fee increases are warranted to give USCIS the resources<br />

it needs to execute its responsibility for administering immigration benefits effectively.<br />

One of the ways that USCIS could improve the efficiency of its management of<br />

administration benefits would be to improve its technology and processing systems. However,<br />

USCIS has a history of challenges and struggles is its effort to transform its information<br />

technology system, including a decade-long IT transformation project, which aims to transition<br />

USCIS from a paper-based to an electronic system for tracking and processing benefits. 273<br />

Using a paper-based system reduces the agency’s ability to manage and process the<br />

approximately 30,000 applications for benefits it receives each day and creates a cost of $314<br />

million annually, according to the Inspector General, for shipping, storing and handling all of the<br />

paper files. 274<br />

In 2007, DHS launched its program to transition to an electronic system for immigration<br />

benefits applications and processing by 2013. To date, USCIS has spent more than $1 billion on<br />

the transformation initiative, according to publicly reported estimates. 275 In 2011, the Inspector<br />

General audited the Transformation Initiative and found that a series of problems, including<br />

“changes in deployment strategy and insufficiently defined system requirements” as well as<br />

“governance and staffing problems,” led to delays and USCIS’s continued reliance on a paperbased<br />

system. 276 To date, the project is not yet complete. In 2014, the USCIS Director announced<br />

that the new goal for completing the transformation project was the FY 2018 or 2019, at least<br />

eleven years after its original launch. 277<br />

272 John Marzulli, “Asylum-seeking immigrants file class-action suit against federal government over interview<br />

backlog,” New York Daily News, July 4, 2014.<br />

273 Aliya Sternstein, “DHS Takes a Second Stab at Automating Immigration Casework,” NextGov.com, March 28,<br />

2014.<br />

274 DHS Office of Inspector General, “U.S. Citizenship and Immigration Services’ Progress in Transformation,” OIG-<br />

12-12, November 2011.<br />

275 Aliya Sternstein, “DHS Takes a Second Stab at Automating Immigration Casework,” NextGov.com, March 28,<br />

2014.<br />

276 DHS Office of Inspector General, “U.S. Citizenship and Immigration Services’ Progress in Transformation,” OIG-<br />

12-12, November 2011.<br />

277 Aliya Sternstein, “After Delays, USCIS Sets New Deadline for Digital Immigration Records,” NextGov.com, July<br />

29, 2014.<br />

63

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