Waikato Business News July/August 2017

JULY/AUGUST 2017 VOLUME 25: ISSUE 7 WWW.WBN.CO.NZ FACEBOOK.COM/WAIKATOBUSINESSNEWS 

hamilton on 

Photo: Hamilton City Council. 

the move 

Each week 85 people move to Hamilton. With the huge 

Peacocke housing development planned to the south, 

construction of Ruakura Inland Port to the east, and a $60 million 

regional theatre planned, Hamilton is seeing massive growth. 

By GEOFF TAYLOR 

July was a mammoth month 

for Hamilton. A Government 

announcement that 

it had accepted Hamilton City 

Council’s application for a 

$272 million interest free 10- 

year loan to begin building 

the Peacocke subdivision was 

followed days later by an announcement 

of a Victoria St 

river location for the proposed 

$60 million regional theatre 

project. 

In recent months Tainui 

Group Holdings announced 

that it has begun earthworks 

and found a port partner for its 

huge $3 billion inland port at 

Ruakura. 

The growth these projects 

will bring is physical and real – 

Peacocke subdivision adds 720 

Continued on page 3 

Prime Minister Bill English and Hamilton Mayor Andrew King at July’s announcement of the 

Peacocke housing loan, the Ruakura Inland Port and the site for the new regional theatre.

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WAIKATO BUSINESS NEWS July/August 2017 

Booming Hamilton gives investors the hard sell 

From page 1 

3 

hectares to the city and the Inland 

Port another 480 hectares, 

redefining Hamilton’s boundaries 

to the south and east. Unlike 

recent massive growth to the 

north, Peacocke and Ruakura 

Inland Port’s relatively close 

proximity to central Hamilton 

can only boost activity in the 

CBD. 

Peacocke will bring 3700 

new houses over 10 years and 

8100 over 30 years while the 

inland port will ultimately include 

a large housing subdivision, 

a 60 hectare logistics zone 

and a large commercial area. 

Ultimately, the port is tipped 

to create at least 6000 new jobs 

and make up eight percent of 

the city’s land area. 

The proposed regional theatre 

at the historic Hamilton 

Hotel looms as icing on the 

cake. 

No wonder Hamilton City 

Council is talking up the potential 

to attract people and business 

to the city. 

The council’s general manger 

for city growth Kelvyn Eglinton 

has recently conducted 

forums in the business community 

to explain how the council 

is going to pitch the city as a 

place to invest in on a website 

‘Hamilton Invest’. 

“We got the message that 

we need to do something to 

start telling the story of Hamilton,” 

he says. “You need to 

do something that tells of its 

economy and lifestyle, we need 

to do something that is better 

coordinated and a central place 

for investment.” 

“Hamilton Invest” will 

Hamilton City Council 

general manager for city 

growth Kelvyn Eglinton. 

act as a central landing point 

for potential investors giving 

them detailed information on 

economic information, costs, 

resources and investment opportunities 

in Hamilton and its 

surrounding areas. The website 

is scheduled to go live on July 

31. 

The initiative rides on the 

back of incredible growth. Last 

year 4400 people came to live 

in Hamilton - “a busload full 

each week”, as Kelvyn puts it. 

“We expect that to be about 

the same in 2017 on current 

numbers,” he says. 

“When the market took 

off in 2013 we were building 

around 600 houses a year. The 

next year we were up to 1200 

and we’ve held those numbers 

every year since.” 

The council’s partnership 

with the Government through 

its Housing Accord and the 

Housing Infrastructure Fund 

loan could see those annual 

Anthony Jones, group chief executive of Tainui 

Group Holdings' partner in the Inland Port, LINX 

Cargo Care Group Ltd, with Tainui Group Holdings 

chief executive Chris Joblin on site at Ruakura. 

numbers climb to 1500 or even 

1700 dwellings a year in coming 

years. 

“Why are we taking this 

approach around telling the 

story and being better coordinated? 

Because we have these 

competitive advantages and we 

don’t tell the story,” says Kelvyn. 

“We don’t tell people that 

we are within a 90 minute drive 

of half the country’s population. 

We don’t tell them that 

we have affordable residential 

and industrial land. We have 

the highest percentage of high 

value workforce in the country 

- a higher proportion of knowledge 

intensive employees than 

Auckland and the rest of New 

Zealand. Yet we know some 

businesses don’t come here because 

they don’t think we have 

the workforce they require.” 

“People don’t realise how 

strong our economy is. The 

Hamilton economy is worth 

$7.6 billion and Waikato economy 

$21 billion.” 

Kelvyn says investment 

planned in the CBD will have 

a significant impact. 

“We know there are call 

centres coming from Wellington 

and Auckland, we know 

there are hotel projects doing 

due diligence at the moment, 

there’s the DHB building in 

Collingwood St, the Genesis 

building in Bryce St and the 

Anglesea St Medical Centre. 

That’s another 1500 people a 

day coming into the CBD in the 

next 12 months.” 

“Adding to that we’ll see 

many more apartments in the 

city over the next 12 to 18 

months. That also will make a 

significant change to the CBD.” 

- Geoff Taylor is also a 

Hamilton City Councillor. 

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From the editor 

The ‘G word’ has dominated 

the month of July 

in Hamilton. 

After years of growing 

to the north, the city is set to 

grow in every other direction 

courtesy of the Government’s 

granting of a $272 million interest 

free loan to allow Hamilton 

City Council to begin the 

costly infrastructure for the 

Peacocke subdivision to the 

south. 

Meanwhile Tainui Group 

Holdings (TGH) has begun 

its mammoth Ruakura Inland 

Port development to the east 

and is also beginning housing 

development to the west in 

Rotokauri. 

Peacocke is exciting; potentially 

8100 houses over 

30 years but as always the 

council needs to try to balance 

the benefits of such rampant 

growth with the costs of funding 

new infrastructure and the 

impact on debt levels and ratepayers. 

In this edition we celebrate 

the construction of the Radius 

Glaisdale rest home in the 

burgeoning Glaisdale subdivision 

in Rototuna including the 

huge part experienced developer 

Ian Patton played in the 

project. 

We also look at the work of 

developer Leon Da-Silva who 

has just completed the Springside 

Court development not 

far away on Borman Rd. 

With some big projects 

coming up, this is a developer 

to watch. 

We profile the new Flex Fitness 

gym on Anglesea St and 

introduce Steven and Bronny 

Pett’s exciting business, Platinum 

Transfers & Tours which 

provides high end customised 

tours of Hamilton and Waikato. 

It was also a privilege to 

attend the opening of the new 

look Ventura Inn & Suites in 

Clarence St. 

With so much going on we 

shouldn’t overlook the expertise 

and analysis of our stable 

of columnists. 

They cover a wide array 

of knowledge but if you feel 

there is something else we 

should be including, please let 

us know. 

I hope you enjoy another 

bumper edition of Waikato 

Business News. 

As always, if you have got 

a good news story to tell, you 

know who to call. 

Geoff Taylor 

Editor 

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Voting closes Monday August 21. 

Last month’s results 

Would a commuter train service to Auckland work? 

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introduction of a commuter train service to Auckland. Last month’s 

poll showed 98 percent of readers believe the service is a goer. Only 

two percent don’t see a future in it. 

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5 

Peacocke is coming 

- ready or not 

Mayor Andrew King with Prime Minister 

Bill English and Finance Minister Steven 

Joyce at the Housing Infrastructure Fund 

announcement at Peacocke subdivision in 

July. Photo: Hamilton City Council. 

Hamilton City Council has won a big 

Government loan to kick start the longproposed 

new southern Hamilton suburb of 

Peacocke, but now comes the real challenge 

– figuring out how to pay it back without 

starving growth elsewhere in the city. 

By ANDREA FOX 

Under immense pressure 

to deliver land for new 

housing – both from 

Government housing policy 

and city population growth - 

and with the rolling farmland of 

Peacocke long zoned and ready 

to go, the council made a strong 

case for a hand-up. 

While some developers say 

Peacocke won’t be enough and 

ignores the chronic problem 

of city boundaries to the north 

constraining rampant demand, 

city leaders are keen to get on 

The Peacocke subdivision will ultimately add 

another 8100 houses to Hamilton. 

with a development that’s been 

repeatedly pushed back for 

years. 

They’ve won an offer of 

an interest-free $182 million 

chunk of the Government’s $1 

billion Housing Infrastructure 

Fund plus a $90 million subsidy 

from the New Zealand Transport 

Agency to build Peacocke 

infrastructure – water, pipes 

and roads – ready for housing 

developers. 

Hamilton Mayor Andrew 

King says unlocking Peacocke 

is essential for Hamilton's future. 

"We are one step closer to 

delivering a promise we made 

to Hamiltonians a long time ago 

to develop Peacocke. It means 

we can fast-track significant 

and expensive infrastructure 

development to within the next 

five years.” 

Peacocke would provide 

3700 new houses over the next 

10 years and 8100 within 30 

years. Without the Government 

loan, the council says Peacocke 

will stay on the drawing board 

for another decade or more because 

the money cupboard is 

bare. 

With the 10 year loan offer 

secured, now the council has to 

make a detailed business case 

for approval by councillors and 

the Government. The public 

will get a say on it. Developers 

will be asked to sign agreements 

confirming their funding contributions 

towards the cost of the 

required new bridge over the 

Waikato River between Hillcrest 

and Peacocke, roads and 

waste water projects, hopefully 

all in place within five years. 

This then is the stage of the 

Peacocke proposal where the 

rubber meets the road. 

Peacocke promoters and 

politicians (it is election year 

after all) were cockahoop about 

Hamilton’s success. But the 

money is just that - a loan. It 

will need to be repaid. 

Given recent headlines 

about the council’s revenue 

shortfall, how it plans to do that 

will be closely scrutinised. Just 

two days after the Government 

announcement, a PricewaterhouseCoopers 

report commissioned 

by the council revealed a 

$12 million rates hole is looming 

and that councillors face 

tough decisions on how to fill it. 

The timing of developing 

Peacocke runs parallel to councillors’ 

unenviable task of nutting 

out the next 10 year financial 

plan for the city, from 2018 

to 2028. That job starts soon. 

While Peacocke promoters may 

counsel against confusing new 

housing initiatives with a need 

for rates increases, the fact is 

the city’s explosive growth has 

caught its leaders by surprise 

and how to finance it is proving 

tricky. 

We are one step 

closer to delivering 

a promise we made 

to Hamiltonians a 

long time ago to 

develop Peacocke. 

It means we can 

fast-track significant 

and expensive 

infrastructure 

development to within 

the next five years.” 

- Andrew King 

On the bright side, the total 

loan doesn’t have to be repaid 

for 10 years after the final 

agreement is signed. Councillor 

Geoff Taylor, who campaigned 

for election last year on progressing 

Peacocke, says the 10 

year clock starts ticking on a 

project-by-project completion 

basis. Geoff doesn’t forsee the 

need for rates increases to repay 

the loan. He suggests developer 

contributions will be an 

important repayment funding 

source. However he also makes 

no bones about how tight Peacocke 

will stretch the council’s 

purse strings. There may 

be nothing left for community 

projects elsewhere, he says. 

Also positive for the council’s 

books is the way the total 

$272 million loan would 

be structured. All that landing 

on the debt side of the ledger 

would be a very bad look. But 

the proposed subsidy arrangement 

with NZTA means the 

roading portion will be off the 

books. 

There are plenty of other 

positives about kicking off 

Peacocke, according to council 

literature and business commentators. 

The Waikato economy will 

get a big boost, starting with 

increased construction activity. 

The council cites a study which 

estimates that $1 invested in 

construction activity generates 

$3 in economic activity down 

through wider sectors. Jobs and 

increased labour productivity 

are by-products of the multiplier 

effect. Peacocke will provide 

for major employment bases 

such as Waikato University and 

Waikato Hospital and the future 

Tainui inland port. 

The council says Peacocke’s 

transport infrastructure 

will benefit the whole region, 

driving national and regional 

economic development and 

supporting new development 

in the south of the city. It will 

complement and enhance key 

infrastructure and economic 

projects such as the Waikato 

Expressway, the Ruakura inland 

port and logistics hubs, 

spur the advance of the Southern 

Links roading project, and 

underscore complementary 

roading and transport planning 

opportunities with Tauranga 

and Auckland. 

New housing schemes such 

as Peacocke create business, 

says the council in a report 

on its bid for the Government 

loan. Studies commissioned by 

the council indicated that the 

retail area for Peacocke would 

serve an estimated long-term 

population of 27,000 people. 

The district plan provides for a 

suburban retail centre. A study 

had indicated that similar-sized 

suburban centres would generate 

an estimated $75-78 million 

in retail spend per centre by 

2021 and up to $117 million by 

2041. 

Councillors and council 

staff are strongly suggesting 

Peacocke will regenerate and 

revitalise the city business district. 

But that could be drawing 

the bow too long. 

Waikato Chamber of Commerce 

chief executive William 

Durning is enthusiastic about 

the Peacocke initiative, saying 

it will further showcase the region’s 

strengths, and provide a 

“well-balanced” city with the 

south already home to the region’s 

airport and a growing 

business community. He notes 

Peacocke would complement a 

proposed new medical school 

near Waikato Hospital. 

However echoing a major 

developer, William says it will 

take more than Peacocke to recharge 

the CBD. That will take 

high density housing and more 

offices. 

The business case for Peacocke 

is due to be finished this 

year. Whether its findings determine 

Peacocke is financially 

viable or not, councillors face 

huge pressure to get to grips 

with Hamilton’s growth explosion 

and demand for new 

housing. 

With land supply fast 

shrinking in the north and north 

east and demand for sections 

unabating, developers say Peacocke 

will be just a punctuation 

mark in the Hamilton future 

growth story. They’re calling 

on the city council to start 

working now with Waikato 

District Council and the Government 

to shift and expand the 

city’s northern boundaries. 

Andrea Fox is a business 

journalist. A former Waikato 

Times business editor and 

Fairfax business bureau senior 

staffer. Contact email wordsbyandreafox@gmail.com.

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7 

Tourism industry celebrates 

new look Ventura 

The Waikato tourism industry got together 

in July to celebrate the launch of the new 

look Ventura Inn & Suites in Clarence St, 

Hamilton. 

Ventura Inn & Suites 

aims to help fill the gap 

in the Hamilton market 

for high quality accommodation. 

“The event is firstly a celebration 

and a thank you to the 

‘collaboration of creativity’ 

which has helped us develop 

our product to a new level of 

presentation,” said Ventura 

Inn & Suites’ Hamilton owner 

Kenneth Mitchell. 

The night was officially 

begun with a traditional Maori 

welcome which set the scene 

for a memorable evening. 

The event, attended by 

more than 60 guests, was officially 

opened by the Hamilton 

Mayor Andrew King, who 

spoke of the exciting events 

occurring in Hamilton. 

“I meet with delegations 

and speak to business people 

and groups who all stay in 

Hamilton hotels. Hamilton is 

pumping,” said Mayor King. 

“We are the hub of tourism 

in Waikato and hotels like 

Ventura Inn & Suites Hamilton 

are backing and enabling 

Hamilton’s strong growth. The 

renovations of Ventura Inn & 

Suites in Hamilton have empowered 

builders, plumbers, 

electricians, painters and many 

other tradesman, who all feed 

into Hamilton’s economy,” 

added Mayor King. 

The audience was moved 

by the waiata and karakia performed 

to unveil the Maori 

artwork displayed in the hotel 

and created by a local artist 

James Webster. James spoke 

of the connection between the 

land and all the different people 

who live on it and how that 

is represented through his mural 

art. 

The keynote speaker, chief 

executive of regional airline 

Flystark, Ray Stark spoke of 

his career journey and how 

we can all benefit by thinking 

beyond business with a “generous” 

mindset to help our 

communities. His Talkingtech 

Foundation supports projects 

Guests are entertained at the 

launch party for the new look 

Ventura Inn & Suites. 

that improve education and 

healthcare for the disadvantaged 

through innovation and 

technology. 

Hamilton & Waikato Tourism’s 

chief executive Jason 

Dawson congratulated Kenneth 

Mitchell and his team for 

the successful refurbishment 

of Ventura Inn. 

“The refurbishment of Ventura 

Inn is another welcome addition 

to Hamilton's increasing 

accommodation options. By 

showcasing photographs celebrating 

some of our key tourist 

icons and ‘hidden gems’ helps 

to remind visitors of what our 

region has to offer," he said. 

“Hamilton and Waikato 

has emerged as a key visitor 

destination over the last 

few years, achieving the fifth 

highest regional visitor expenditure 

in New Zealand bringing 

in $1.419 billion annually 

into the local economy,” said 

Jason. 

One of Ventura Inn & Suites 50 rooms 

which have all been remodelled. 

Ventura Inn & Suites owner 

Kenneth Mitchell welcomes guests. 

Hamilton Mayor Andrew 

King opens the hotel. 

Keynote speaker 

Ray Stark. 

Ventura Inn & Suites Hamilton 

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Tourism Showcase gains momentum 

Hamilton & Waikato Tourism’s Business 

Events Waikato Showcase will be even 

bigger than last year’s event. 

The inaugural event held 

last year attracted 42 

exhibition stands and 

117 buyers through the door. 

Hamilton & Waikato 

Tourism staff says interest 

in the August 10 event at 

Claudelands Conference & 

Exhibiton Centre is even 

higher. 

Manager of business events 

Amanda Graham says, “this 

year more than 50 venues and 

suppliers from throughout the 

Waikato Region have registered 

to exhibit and pre-show 

registrations are strong”. Exhibitors 

include conference 

and social function venues, 

accommodation, audio-visual 

and transport suppliers, activities, 

entertainers, theming and 

team building companies. 

Amanda is thrilled to announce 

new this year is The 

Speaker Showcase. Tourism 

New Zealand is sponsoring 

a panel discussion “Redefining 

Hamilton & Waikato as 

a Leading Business Events 

Destination”. Invited panel 

speakers are associate professor 

Ryan Ko, director of the 

NZ Institute for Security and 

Crime Science at the University 

of Waikato and head of the 

Cyber Security Researchers of 

Waikato; Jason Dawson, chief 

executive Hamilton & Waikato 

Tourism; and Rachel Kelly, 

director of SparkTank, deputy 

chair of NZ Technology In- 

Last year’s Business Events Waikato Showcase created strong interest. Photo: Barker Photography. 

dustry Association, and executive 

director of the Community 

and Enterprise Leadership 

Foundation. The panel will 

discuss how we position ourselves 

to ensure sustainable 

growth in the tourism sector; 

how we market ourselves to 

both domestic and international 

visitors; how businesses 

work collaboratively to promote 

the region; plus what are 

the challenges and opportunities 

the region faces. 

Since 2011, the Hamilton 

and Waikato region has gone 

from strength to strength. Repositioning 

itself as a tourist 

destination, as well as establishing 

a dedicated convention 

bureau within the RTO (Regional 

Tourism Organisation) 

to develop and promote the 

region as a business events 

destination. The growth and 

the success of recent years is 

something to be incredibly 

proud of. 

Celebrity speakers will 

also be showcased by Essential 

Talent, including Duncan 

Garner, award-winning television 

host, journalist and radio 

personality, who will talk 

about his journey from Parliament 

to The AM Show. Rob 

Hamill, former NZ rower and 

political candidate, will inspire 

attendees to pursue their 

dreams, take on challenges, 

overcome hardship against the 

odds and know that with passion 

anything is possible. 

The Entertainment Showcase 

will feature versatile local 

performers Looking for 

Alaska who along with their 

band released their self-titled 

debut album in October 2016. 

The album spent five weeks 

on the NZ album chart and has 

been a finalist for the Auckland 

Live Best Independent 

Debut Album award at the 

2017 Taite Music Prize. 

Lyrica will perform excerpts 

from their Great Gatsby 

and Casino Royale Shows. 

Lyrica brings together three 

of New Zealand’s top vocal 

entertainers all from Waikato, 

who are renowned for spine 

tingling performances and a 

‘wow factor’ you will remember 

long after your event is 

over. 

Montana Catering is providing 

canapes for the networking 

drinks. Tastings will 

include Good George beers 

and cider, served with Over 

the Moon Cheeses, and Vilagrad 

wines. 

Also new this year is a 

hosted buyer programme. The 

region will play host to 15 

buyers from throughout New 

Zealand who will attend the 

tradeshow followed by a twoday 

familiarisation tour of 

venues and suppliers throughout 

the Waikato region. There 

are also some fantastic prize 

packages up for grabs for all 

attendees. 

Amanda says “it would 

not be possible to put on a 

showcase like this without the 

support of our sponsors - Premiere 

Sponsor Claudelands, 

and major sponsors Event 

Solutions, Montana Catering, 

Vidcom, Tourism New 

Zealand, Essential Talent and 

Barker Photography. 

Entry is free to organisers 

of meetings, conferences and 

activities in the Waikato region. 

The exhibition is open 

from 3 to 6pm. The Speaker 

Showcase runs from 1.30 to 

4pm. 

www.braemarhospital.co.nz 

24 Ohaupo Road, Hamilton 

Phone: 07 843 1899 

All health insurers accepted 

WE’VE 

ARRIVED 

So has Ben. 

We’re thrilled to announce the opening 

of a new Harrison Grierson office in Hamilton. 

We’re also excited that Ben Inger, who will be well 

known to many of you, has joined us to manage 

the office. Together, we’re looking forward to 

continuing our growth in the Waikato region. 

Speaking of growth – we’re also looking for 

engineering, planning and surveying staff 

to join Ben’s team. 

Get in touch today. 

BEN INGER Hamilton Manager 

E b.inger@harrisongrierson.com 

M +64 27 836 6507 

Because Braemar is owned by a charitable trust, we reinvest 

any surplus back into the hospital to stay at the forefront of 

surgical innovation. 

Excellence means Braemar 

30430


9 

Company-X claims export award 

Waikato software specialist brings home trophy. 

Company-X has been 

named Services 

Exporter of the Year. 

“From the start, the company 

has shown exemplary 

strategic discipline, with clear 

vision and carefully considered 

plans for export,” said 

ExportNZ Regional Director 

Catherine Lye. 

The award, open to businesses 

with export revenue of 

up to $10 million, was presented 

to director Jeremy Hughes 

at a gala dinner on June 29 

at the Sky City Convention 

Centre in Auckland. 

Company-X is a creative 

software developer with 

an exciting future. 

The awards recognise 

excellence in businesses building 

extraordinary and sustainable 

export growth. Software 

developed in Hamilton by 

Company-X developers is 

being used across the world 

by international companies, 

some based in New Zealand, 

others in the United States of 

America. 

Catherine said the 

judges enjoyed their visit to 

Company-X’s headquarters 

at Wintec House, Hamilton. 

There they saw software 

development in action. 

“All the finalists were of 

excellent quality but there 

were a number of elements 

that proved your entry to be 

the winner,” Catherine told 

Company-X. 

“Company-X is a creative 

software developer with an 

exciting future. Five years 

ago, two experienced consultants 

(David Hallett and 

Jeremy Hughes) brought 

together complementary 

skills in business and software 

development to establish this 

fast-growing enterprise,” 

Catherine said. 

“Agile project 

development processes 

have enabled 

Company-X to 

deliver staged results, 

assuring customers of 

progress and allowing 

flexibility to meet 

changing needs. 

“The judges were unanimous 

in complimenting the 

company’s export growth 

strategies, risk management 

processes and ethical 

approach. Particularly 

impressive was the positive 

and open culture and the 

enthusiasm that pervaded all 

operations. Now a multimillion-dollar 

enterprise, 

with an impressive client 

base and an entrepreneurial 

focus, Company-X is poised 

for a bright future.” 

Speaking at the awards 

dinner, Jeremy said entering 

the awards was a challenging, 

but fun process. Their questions 

were challenging, probing 

deep into the company, 

and causing great reflection. 

“So, for us, just that, 

itself, was hugely valuable,” 

Jeremy said. 

He thanked the 

Company-X team of around 

40 talented men and women. 

“I want to thank you guys 

for your savvy, and your 

tenacity . . . without you it 

just wouldn’t be possible.” 

Business advisor Steve 

Murray also received 

thanks for his support of 

Company-X. 

“That’s really a take a 

horse to water situation,” 

Jeremy said. “It’s easy to take 

someone to new ideas, but it’s 

hard to change the way they 

think, and Steve’s been able 

to do that, so I’d like to thank 

him here.” 

Jeremy’s wife, Katherine, 

and fellow director David 

Hallett’s wife, Raewyn, also 

received thanks for their support 

of Company-X. 

“I’d like to thank those two 

for understanding when we’re 

not there, when we are still in 

the office when we shouldn’t 

be.” 

David backed his fellow 

director. 

“Being named Services 

Exporter of the Year is the 

AWARD WINNING: Company-X directors David Hallett (left) and Jeremy Hughes. 

result of Company-X’s carefully 

considered plans combined 

with the hard work from 

our team. 

We don’t call them the X 

men and X women for nothing! 

“We would like to congratulate 

every member of 

the Company-X team for 

their work over the last five 

years which has got the company 

to where it is today.” 

The ExportNZ Award is 

the fourth award Company-X 

has been associated with in 

the last year. 

The One Network Road 

Classification Performance 

Measures Reporting Tool 

(ONRC PMRT) Company-X 

built won the Roading Asset 

Management Innovation 

Award at this year’s Road 

Infrastructure Management 

Forum in Auckland. Late last 

year Jeremy was a finalist 

in the 2016 New Zealand 

Excellence in IT Awards and 

Company-X was a finalist 

in the Strategy and Planning 

category of the Westpac 

Waikato Business Awards 

for 2016.

10 WAIKATO BUSINESS NEWS July/August 2017


11 

River location of 

proposed theatre 

welcomed 

A senior Hamilton City Council general 

manager has welcomed the announcement 

of a river location for Hamilton’s proposed 

new theatre. 

The recommended location 

for the new Waikato 

Regional Theatre has 

been announced as the Hamilton 

Hotel site on Victoria St, 

and the community’s feedback 

on this is being sought. The 

privately-owned site currently 

has a range of restaurants and 

bars and is bordered by Embassy 

Park (with the Riff Raff 

statue) on one side and Sapper 

Moore-Jones Place (formerly 

Marlborough Pl) on the other, 

and runs down to the river. 

Sean Murray, the council’s 

general manager venues, tourism, 

and major events group, 

says if the construction of the 

new theatre goes ahead on the 

Hamilton Hotel site, it will 

contribute to some of the council’s 

strategic aims for the city 

– particularly the River Plan 

and the Central City Transformation 

Plan. 

“We like the idea that the 

theatre could be accessed from 

the river,” he says. 

“Developing a new theatre 

on that site puts it right in the 

heart of the city’s hospitality 

An aerial view of the proposed 

Regional Theatre site 

district, as well as the city’s 

creative district, with Waikato 

Museum, The Meteor and Embassy 

Park all close by. “The 

Hamilton Hotel is an important 

heritage building for the city 

and this project, if it proceeds, 

would give it a fantastic new 

lease on life and add richly to 

its history and prominence.” 

“We’re excited and pleased 

Momentum Waikato and Charcoalblue 

are recommending 

a site in the central city,” Mr 

Murray says. 

A new theatre development 

would look to restore the facade 

of the old Hamilton Hotel, 

which is recognised as a 

heritage building. Momentum 

Waikato Community Foundation 

chairman Leonard Gardner 

and Waikato Regional 

Theatre Governance Panel 

chairman Julian Elder briefed 

Hamilton City Council’s mayor 

and councillors in July about 

the recommended site. 

Says Mr Gardner, “This 

location will transform the region 

and city through recognising 

history, revitalising the 

Momentum Waikato Trust 

chairman Leonard Gardner. 

CBD, supporting hospitality 

offerings, and enhancing connection 

with the Waikato River.” 

Momentum Waikato has 

joined with Hamilton City 

Council to fund the work to 

reach recommendations on 

the best options to replace the 

ageing Founders Theatre, 

closed last year due to safety 

concerns. Momentum Waikato 

and Hamilton City Council 

each secured $100,000 and 

appointed the independent 

Waikato Regional Theatre 

Governance Panel to manage 

the process of determine 

the optimum theatre location, 

configuration, design, and the 

range of expected community 

benefits of a new theatre. 

Late last year the panel engaged 

international theatre design 

consultancy Charcoalblue 

The old Hamilton Hotel site would have its façade 

restored and become the new Regional Theatre. 

to carry out the work. Dr Elder 

says Charcoalblue has spent 

several months talking with 

stakeholders and user groups 

throughout the region and investigating 

possible locations 

around Hamilton City, owned 

by the Council or private 

landholders, to make its recommendation 

on location and 

concept. The concept design 

for the site and business case 

for the theatre will be presented 

to the council at an August 

24 meeting and will then go 

out to public consultation. 

Momentum Waikato is encouraging 

the community to 

offer feedback on the recommended 

site, and this can be 

done via Momentum Waikato, 

and via the public consultation 

process from September. 

Members of the public are also 

welcome to sign up for regular 

updates from Momentum 

Waikato. 

Mr Murray who is also the 

council’s representative on the 

theatre panel, says although 

the council has committed, in 

principle, $30 million to the 

project, there is a lot more 

work to be done before the 

project commences. The Hamilton 

Hotel site is owned by the 

Plaw family and has a long and 

strong arts and theatre history. 

Says spokesperson Mitch 

Plaw: “We are fully supportive 

of the recommended new theatre 

location and look forward 

to working with the theatre 

project team to create the best 

outcome for the Waikato region 

and Hamilton CBD.” 

Among the approximately 

25 sites considered by Charcoalblue 

were Grantham St, 

Sonning Carpark (on River 

Rd) and Garden Place. The 

existing Founders Theatre site 

was carefully considered, as 

was the idea of utilising land at 

the University of Waikato, but 

the Hamilton Hotel site was 

deemed better able to achieve 

the goals of the community. 

Dr Elder says the Waikato 

Regional Theatre Governance 

Panel promised to deliver on 

the community’s behalf a robust 

process seeking a new 

theatre site, and he believes 

this has been achieved. As well 

as its in-depth discussions with 

stakeholders, Charcoalblue has 

been working with architects, 

engineers and arts advisers to 

create the recommendation for 

Phase One – the master plan, 

cost estimate and build-plan 

for a new theatre, Dr Elder 

says. 

“We’re now working with 

Charcoalblue on the finer details 

of how this theatre might 

look, right down to parking, 

accessibility, and dealing with 

equipment deliveries that 

you’d expect for a theatre site. 

Planning and heritage considerations 

for the site have been 

considered, and we are confident 

we can work through these 

with Hamilton City Council.” 

The full Waikato Regional 

Theatre Bulk and Location 

report compiled by Charcoalblue, 

with rankings of all 

the sites considered, is available 

on the Momentum Waikato 

website. 

Mr Gardner says the Waikato 

Regional Theatre is planned 

to be the head tenant in a “creative 

precinct”. The hope is the 

theatre project will revitalise 

the properties around the theatre 

site which are primarily 

historic in nature. 

“These properties will provide 

an ideal home for creative 

industry to flourish.” He says 

Momentum Waikato’s role is 

to convene, connect and align 

generous people in Waikato to 

create a better Waikato for everyone, 

forever - linking major 

projects with strategic philanthropy. 

“This is a generational opportunity 

to create a significant 

community asset for our wider 

region – not just Hamilton – 

and, for the sake of the future 

generations, we need to make 

sure we do it well.” Momentum 

Waikato was approached 

last year by a number of generous 

individuals and organisations 

interested in giving 

through Momentum Waikato 

to contribute to a new theatre. 

“We have several generous 

families, individual donors and 

local trusts who have supported 

us so far, and we are grateful 

to have them all on this journey 

with us,” Mr Gardner says. He 

says there are a number of generous 

individuals and organisations 

keen to make the theatre a 

reality, but the project requires 

the entire community to be 

generous and work together. 

“Momentum Waikato will be 

looking for people willing to 

invest in future generations to 

get the project across the line,” 

he says. “Just like members of 

the Waikato community contributed 

capital to build Founders 

Theatre more than 50 years 

ago, it’s important we work 

with the community again to 

take responsibility for delivering 

a world-class theatre that 

will help transform the urban 

fabric of the city and enhance 

other plans for the city and the 

river,” Mr Gardner says. Momentum 

Waikato will be making 

it easy for everyone in the 

region to be generous and to 

support the project. 

Waikato Branch – Upcoming events/courses 

At the Institute of Directors 

we’re on the pulse of governance. 

Connecting, equipping and 

inspiring directors through thought 

leadership and our extensive 

network, professional governance 

courses, events and resources. 

3 August CPD: 2 points 

Lunch function panel discussion - Connecting Leadership in Business and Sport 

12.00pm - 2.00pm, Avantidrome, Cambridge 


Lunch function with guest speaker Paul Thompson, CEO, Radio NZ. 

12.00pm - 2.00pm, FMG Stadium Waikato 


The subtleties and complexities of University Governance with Neil Quigley 

12.00pm - 2.00pm, FMG Stadium Waikato 

To register, please contact: 

Megan Beveridge, 

Branch Manager 

Waikato.branch@iod.org.nz, 

021 358772 or www.iod.org.nz 

Waikato branch is kindly sponsored by:


Ventura Inn & Suites launch party 

Proudly Sponsored By 

1 

2 

1 Roxane Josse, Sixth 

Sense Massage; Kenneth 

Mitchell, Ventura Inn & 

Suites. 

2 Andrew Hayward, Project 

Design; Geoff Taylor, 

Waikato Business News. 

3 Ray Stark, Talkingtech 

Ltd; Hamilton Mayor 

Andrew King. 

4 Glen Cullingworth, Cath 

Reimer and Devon Jones, 

Glenview Electrical. 

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and nearly everyone 

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residents. 

3 

Institutes of Technology and Polytechnics (ITPNZ) 

Symposium at The Atrium, Wintec. 

1 

1 Ola Svedin, Mobile Heights, Sweden; Gaby Douglas and Lotta Bryant, Wintec; Wieke van 

der Zouwen, Impact Hub, Holland; Megan Allardice, Wintec, Jesper Kjelleras, Impact Hub, 

Sweden; Erin Andersen, Wintec. 

2 Nicola Turner and Cathy Kopeke, Waikato Regional Council. 

3 Alexandra Deschamps-Sonsino, Designwarm UK; Graeme Ward, Paul Holloway and 

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4 Vesa Salminen, Hame University of Applied Sciences, Finland; David Christiansen, Wintec. 

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13 

Medical incapacity 

- When to ‘cry halt’ 

A dismissal is, for most employees, 

always going to be a traumatic event. 

However, when the dismissal is for medical 

incapacity it can be traumatic for both the 

employee and the employer. 

Dismissing someone 

because they are no 

longer medically fit to 

work is akin, for most good 

employers, to kicking someone 

when they are down, particularly 

given that medical 

issues are usually outside the 

employee’s control and, like 

redundancy, amounts to a “no 

fault” dismissal. For this reason, 

many employers go to 

considerable lengths to try and 

keep someone’s position open 

for as long as they possibly 

can, before making the decision 

that the business can no 

longer withstand the disruption 

and difficulties associated 

with temporarily accommodating 

a long-term absence. 

Unhelpfully, the previous 

test from the 1985 case of 

Hoskin v Coastal Fish Supplies 

Limited, as to when employment 

could be terminated 

for medical incapacity, was 

vaguely worded as at “…the 

point an employer could fairly 

cry halt.” That point depends 

on a range of factors such as 

how key the employee is to 

the organisation, the size of 

the business and to what extent 

the employer can continue 

to provide temporary cover 

and for how long. Subjectively 

deciding that the point to 

cry halt had been reached, 

could very well be found by 

the Court, retrospectively, to 

have been “wrong.” 

Unfortunately, there are 

also employees who will 

exploit the largesse of their 

employer, particularly where 

an employer has tried their 

utmost to accommodate their 

employee’s increasingly dictatorial 

demands as to when, 

where and how the employee 

will return to work. Such was 

the case of Lal v The Warehouse 

Limited. 

The judgment in this case 

was issued by Judge Christina 

Inglis in June 2017, shortly 

before she assumed her appointment 

as Chief Judge of 

the Employment Court on 

10 July 2017, following former 

Chief Judge Colgan’s 

retirement. It now sets out 

more concrete criteria for an 

employer to decide when the 

“point to fairly cry halt” has 

been reached. 

In a nutshell, Ms Lal injured 

her foot at work on 31 

August 2012, and this progressively 

led to other related 

medical issues, which saw 

her sometimes fit for work on 

restricted duties, and other 

times not fit for work at all. 

By January 2014, The Warehouse 

asked for a meeting to 

discuss this ongoing incapacity 

issue and try to get her back 

to work. At the meeting which 

resulted, it transpired that Ms 

Lal would return to work, but 

she no longer wanted to return 

to the Newmarket store during 

her rehabilitation as she had 

“issues” with the manager. 

Before her return to work 

the manager at the Newmarket 

store changed but she still did 

not wish to work at this store, 

despite the change in management. 

In July 2014, Ms 

Lal’s doctor issued her with a 

medical certificate, which also 

contained comments about 

the need for The Warehouse 

to allow her to change stores 

based on non-medical issues, 

of which his only knowledge 

came from Ms Lal’s self-reported 

desire to change stores. 

The practise of doctors including 

personal issues and 

recommendations in relation 

to the workplace in support 

of their patient, is far from 

uncommon, despite the fact it 

breaches the Medical Council 

of New Zealand recommendations 

for issuing medical certificates. 

Despite confirming that 

she would return to work in 

a meeting that occurred on 21 

July 2014, this did not happen, 

and on 3 September 2014, she 

produced a medical certificate 

from her doctor stating she 

was medically unfit to work 

for a further 42 days. At that 

point, The Warehouse sent her 

a letter informing her to that 

if she did not return to work 

by 30 September 2014, her 

employment would be terminated. 

Ms Lal did not return 

to work by 30 September and 

her employment was terminated, 

leading her to raise a personal 

grievance for unjustified 

dismissal. Her claim was dismissed 

by the Employment 

Relations Authority, so she 

challenged the decision in the 

Employment Court. 

This judgment (which, 

like all Employment Court 

judgments, can be accessed 

at www.employmentcourt. 

govt.nz.), dismissing Ms Lal’s 

claims, stated a number of 

very sensible principles when 

dealing with medical incapacity 

terminations. In particular, 

at paragraph 48 it stated that 

“…An employer cannot be 

held to ransom by an incapacitated 

employee, dictating 

the terms on which they will 

return to work and where. An 

employee can however expect 

that their concerns will 

be genuinely considered and 

appropriately responded to. 

The employer's actions must 

be within the range of what a 

fair and reasonable employer 

could do in the circumstances…” 

In conclusion, any employer 

struggling with an ongoing 

medically-incapacitated employee, 

would be well advised 

to locate and read this judgment. 

Many employers do try 

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to be as fair and reasonable as 

possible when dealing with 

medical incapacity. Unfortunately, 

there are employees 

who will see this consideration 

as a weakness and exploit 

every last drop of empathy 

and goodwill an employer 

has to offer. 

Hamilton Monthly Property Report 

SNAP SHOT OF WHAT HAS BEEN 

HAPPENING IN THE MARKET 

PLACE OVER THE PAST MONTH. 

The median price across the region 

rose $35,000 compared to June 2016. 

Prices rose 23% in Waikato District. 

Compared to May 2017 the median price fell 

$18,000. 

Sales volumes compared to May fell 

16%, with sales rising 43% in Matamata- 

Piako and 27% in South Waikato, but falling 

across the rest of the region. Compared to 

June 2016 sales across the region fell 21%. 

The number of days to sell improved by 

five days compared to May 2017, from 41 

days in May to 36 days in June. The number 

of days to sell eased by five days compared 

to June 2016. Over the past 10 years the 

average number of days to sell during June 

for Waikato has been 51 days. 

“First home buyers are more active in the 

Hamilton market, despite more restrictive 

lending requirements, although the number 

of investors has declined due to yield concerns. 

More broadly there are fewer first 

home buyers active with ex-Auckland buyers 

more active, particularly around holiday 

centres, although these buyers appear to 

be looking for permanent residences rather 

than holiday homes.” REINZ Regional 

Director, Philip Searle. 

Obviously the statistics contained within 

this article represent only a small fraction of 

the data we have at our fingertips. For more 

information relevant to your street or your 

property, call and ask for one of our team at 

EVES Realty. 

P 07 834 9570 M 027 801 9962 F 07 854 3837 

VISIT www.eves.co.nz 

Hamilton City 

By Greg Petrin 

Rototuna branch manager 

Local market facts 

Sales May 


Sales May 

2016 

Under $200k* 0 6 

$200 - $299k* 6 11 

$300 - $399k* 36 74 

$400 - $499k* 84 88 

$500 - $599k* 53 63 

$600 - $699k* 41 39 

$700 - $999k* 22 28 

$800 - $999k* 18 28 

$1,000,000 - 

$1,999,999* 

8 3 

$2m+* 1 1 

Total number of sales* 269 341 

Median sale price* $515,000 $485,000 

Median days to sell* 32 29 

*Statistical Information Derived From The Real Estate Institute Of New Zealand. Realty Services Ltd/Success Realty Ltd and any contractor/employee is merely passing over the 

information. We cannot guarantee its accuracy and reliability as we have not checked, audited or reviewed the information and all intending purchasers are advised to conduct 

their own due diligence investigation into the same. To the maximum extent permitted by law Realty Services Ltd/Success Realty Ltd and its contractors/employees do not accept 

any responsibility to any person for the accuracy of the information herein.


Slight dip in bank profits no 

problem says KPMG report 

The New Zealand banking sector has 

experienced a slight dip in profits for 

the March quarter, reversing the good 

work of the previous quarters, where it 

had bounced back from two successive 

quarters of decreases. 

According to KPMG’s 

latest Financial Institutions 

Performance Survey 

(FIPS) quarterly analysis, 

the banking sector experienced 

a 2.85 percent decrease in net 

profit after tax from $1.24 billion 

in the December quarter to 

$1.20 billion. 

John Kensington, KPMG’s 

head of banking and finance, 

says the overall dip in profits 

is “just a recognition of the 

competition in the market, the 

slightly uncertain geopolitical 

times and a reflection on the 

New Zealand economy as a 

whole: resilient, going well, 

but not booming.” 

The decrease in profits was 

attributed to a reduction in 

both net interest income and 

non-interest income, as impaired 

asset expense increased. 

Operating expenditure control 

continues to be a strong focus 

for the sector, with a reduction 

in operating expenses of 

$34.11 million (2.79 percent), 

while still aiming to increase 

their balance sheets. 

“A common theme across 

the sector is continued investment 

in technology enhancements 

to improve both custom- 

KEY FINDINGS FROM KPMG NEW ZEALAND’S 

MARCH 2017 FIPS QUARTERLY 

The March 2017 quarter has seen a slight decrease in net profit after tax (NPAT) 

from $1.24b in the December quarter to $1.20b 

Five of the nine survey participants reported reductions in NPAT for the quarter 

Net interest income reduced by $69.03m – with interest income reducing by 

$124m, partially off-set by a $55.27m reduction to interest expense. 

Impaired asset expense increased by $2.07m to $47.02m. 

Total assets reduced by $4.47b (0.094%). 

Gross loans and advances remained relatively stable with only a $4.59b (1.19%) 

increase. 

Overall provisioning relative to gross loans and advances has reduced two basis 

points to 0.52%. 

er delivery and productivity to 

meet performance objectives,” 

says Mr Kensington. FIPS 

Quarterly includes an article 

exploring how leadership in 

customer experience leads to 

financial returns. 

Gross loans and advances 

remained relatively stable 

with only a $4.59 billion (1.19 

percent) increase, the slowest 

quarterly increase for three 

years. 

Despite slightly larger loan 

books, interest income for the 

Bayleys maximises your 

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Bayleys commercial property management 

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property management across 

Bay of Plenty, Waikato and other areas nationwide. 

Situated in Tauranga, in the middle of 

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of investment property, our team is results 

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Here at Bayleys we have a range of commercial 

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for investment opportunities. These managements 

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To ensure your building is kept fully tenanted 

the management team work closely with 

quarter is down 2.4 percent 

($124.30 million), showing 

that competition for quality 

lending is still healthy. 

“We’ve seen the industry 

continue to focus on quality 

lending, which has led to a decrease 

in total provisioning levels. 

This indicates the banks are 

generally confident in the quality 

of their loan books at the 

moment,” says Mr Kensington. 

The regulatory landscape 

remains busy with further 

promulgations and announcements 

across a range of topics 

including dashboard reporting, 

debt to income ratios, outsourcing, 

dual registration and 

the Capital Review, all this at 

a time where there is increased 

focus on conduct and customer-centricity 

coming from sector 

participants and regulators 

alike. 

“Really, it’s been a frantic 

time in the sector this quarter, 

and the result showcases the 

sector’s resilience,” says Mr 

Kensington. 

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247 Cameron Road, 

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Success Realty Ltd, Bayleys, 

Licensed Under The REA Act 2008

MEMBER 


15 

Being open with employee 

under suspicion is critical 

HR AND THE LAW 

> BY ANNE AITKEN 

Anne Aitken, HR Professional | Email: anne@anneaitken.co.nz 

Hall v Taumarunui Christian Education Trust. 

One of the foundations 

of our legal system is 

the principle of natural 

justice which includes the right 

of a person to know what they 

are accused of and who made 

the accusation. It sounds simple, 

but often in employment 

situations, the close working 

relationship between staff can 

make them reluctant to speak 

up against their colleagues. 

This is one such case. 

Frances Hall was employed 

as a junior supervisor overseeing 

the front of house area 

for the Taumarunui Christian 

Education Trust that provides 

hospitality training to youth, 

primarily through a training 

café. One of Hall’s conditions 

of employment was no drugs or 

alcohol permitted on the premises 

at any time. Breach of this 

house rule will result in instant 

dismissal. 

Just before Christmas the 

man who collected the scrap 

food arrived and brought some 

beer for the team. Hall directed 

one of the trainees to pour a 

beer into a takeaway coffee cup 

and serve it to the man in the 

café courtyard. Hall later shared 

the beer between the staff. Two 

months later, Hall was off 

duty when she and her partner 

stopped by the café with vodka 

and shot glasses. Hall didn’t 

take the alcohol into the premises 

but two of the students were 

given shots by her partner. 

Three months later the Trust 

chairperson was disciplining a 

student for bringing marijuana 

onto the site when the student 

brought Hall’s offending to the 

chairperson’s attention. Hall 

was promptly suspended on pay 

while a process was followed to 

look into the allegations. 

A meeting was scheduled 

for two days later, but Hall refused 

to attend and provided a 

medical certificate. A further 

meeting was scheduled with the 

same result and the trust wrote 

to Hall advising her of the “preliminary 

decision to dismiss” 

stating the factors that they had 

taken into account including 

that students had been involved 

and the deliberate manner in 

which she had acted to conceal 

her actions. She was invited to a 

further meeting to provide any 

information and a response to 

the preliminary decision. 

Hall attended the meeting 

and was dismissed. She raised 

a personal grievance claiming 

that both the suspension and the 

dismissal were unjustified. 

Hall didn’t deny either of the 

incidents, although she said her 

partner was responsible for the 

second incident. The Authority 

found that Hall’s behaviour 

constituted serious misconduct. 

It then had to assess the process 

followed by the employer to determine 

if the process was what 

a fair and reasonable employer 

could have done in the circumstances. 

With respect to the suspension, 

the trust did not give Hall 

an opportunity to have any concerns 

raised and an opportunity 

to be heard before the decision 

to suspend was made. 

The Authority also concluded 

that the Trust was in error in 

giving a preliminary decision 

when Hall was unwell and had 

not been able to respond to the 

allegations. A more serious flaw 

in their process was the failure 

of the trust to provide Hall with 

all of the information before it 

when making the decision because 

the trust had collected 

written statements from three 

trainees which it had not disclosed 

to Hall. Their reason for 

not giving her the statements 

is because of concerns for the 

safety of the staff concerned. 

The Authority found that any 

safety concerns ought to have 

been raised with Hall before the 

decision to withhold the statements. 

There may have been 

a method for providing the information 

in a safe way. This 

was unfair and was not a minor 

defect. 

On this basis, the decision 

to dismiss was found to be procedurally 

unjustified and the 

Authority had to consider remedies. 

The Authority concluded 

that procedural errors do not 

result in lost remuneration. Any 

actual loss suffered cannot arise 

from the decision to dismiss if 

it was substantially justified. 

Consequently no reward for 

lost remuneration is appropriate. 

The Authority then considered 

the claim for hurt and humiliation 

and commented that 

the current range for procedurally 

flawed processes is $750 to 

$4000 and settled in the middle, 

but the reduced the figure 

by half for Hall’s contribution 

to the situation. In the end she 

got $1000, which was a far cry 

from the three months’ pay and 

$15,000 she was seeking. 

The critical lessons here are 

to give the employee a meaningful 

opportunity to comment 

before making a decision to 

suspend and make sure they are 

given all the information that 

has been gathered in the investigation. 

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‘Record year’ says Waikato Tainui 

Waikato-Tainui is reporting a record year 

of results and growth, highlighted by the 

return of the sacred land of Rangiriri Paa. 

Maxine Moana-Tuwhangai, 

chairman invested over time. 

pacts, with the remainder to be 

of the tribal authority Ms Moana-Tuwhangai said 

Te Whakakitenga o Waikato, 

said the 2017 financial year had 

shown good progress with a net 

profit of $137.8 million, an increase 

in tribal wealth by $128 

the tribe’s strategy to develop 

strong and mutually beneficial 

partnerships with key organisations 

was also a factor in its 

overall progress. 

million to $1.07 billion, and “The Waikato Raupatu 

record distribution alongside 

achievements in the delivery 

Lands Trust, Waikato Raupatu 

River Trust, Waikato Endowed 

ofsocial, cultural and environmental 

Colleges Trust and Tainui 

value. 

“Waikato-Tainui is implementing 

a range of programmes 

to support the vision our tuupuna 

Group Holdings are working 

closely with a range of government, 

business, iwi and community 

partners to help achieve 

had for the success and well- 

our objectives. We believe 

ness of our people today, our strongly in the principle that Tainui and Auckland Airport’s 

mokopuna of tomorrow, and supporting others enables us all planned Pullman Novotel. 

our whenua and awa,” said Ms 

Moana-Tuwhangai. 

“The 2017 financial year 

is significant for the progress 

to succeed and I acknowledge 

all of those partners we have 

working with us today.” 

Rukumoana Schaafhausen, 

our communities, as does our 

continuing investment in the 

idend of $16 million plus a further 

special dividend of $6 million, 

for a total dividend of $22 

made in important areas such chairman of the tribe’s executive 

committee Te Arataura, Partnerships, 

education of our people.” 

as supporting our marae, revitalising 

our Waikato reo and said the return of Rangiriri Paa ments, and a vibrant business The value of assets owned 

SAVE 

asset invest- 

million,” said Sir Henry. 

NOW 

tikanga, growing our tribal estate, 

resolving affordable 

in August 2016, achieving the environment had contributed by the tribe and managed by 

SAVE 

housing 

challenges, educating our education grants and scholar- 

Tainui Group Holdings (TGH). balance date of 31 March 2017, 

milestone of more than 10,000 to record 

NOW 

financial results for TGH was $855 million at the 

members, and enabling career ships since 1995, and the doubling 

of the annual marae grant van der Heyden, said for the the past 12 months (due to the 

TGH chairman, Sir Henry 

on 

a decrease 

our 

of $54 million over 

Nissan 

and job opportunities,” she 

said. 

were special highlights. first time in its history the company 

sale of a half share of The Base 

The tribe’s goals for the 

on 

“The cultural, 

our 

spiritual and 

Nissan 

was reporting a net profit and repayment of debt). Return 

development of its people had historical significance of Rangiriri 

cannot be understated and single year. The 

of more than $100 million in a on Investment was 17.2 percent, 

taken a major step forward with 

BULK 

net profit was up 9.8 percent from the 2016 

BUY 

the commitment of significant its return has begun the healing comprised of both cash and significant 

increases in asset valulion 

or 14.2 percent of total as- 

year. Total debt was $123 mil- 

funds towards the key areas of of a mamae that is more than 

housing, land purchases and 

BULK 

revitalisation 

of Waikato reo and “Additionally, the signifi- 

“The record net profit of at the balance date last year, and 

150 years old,” she said. ations. 

BUY 

sets, compared to 27.2 percent 

tikanga. Some of this funding, cant increase in annual grants $114.8 million and TGH’s Equity grew to $660 million, an 

which totals $57.5 million, was to our marae is a development strong financial position have increase of $91.2 million over Construction has started on Tainui Group 

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Change the channel and your thinking 

As a public relations agency, we often 

get interesting requests from companies 

approaching us with one goal and one goal 

only: “get me on the six o’clock news.” 

Before Campbell Live went off the air, 

getting onto that programme was a request 

we heard several times a month. 

By HEATHER CLAYCOMB 

HMC Communications 

At this point I’m tempted 

to go into a diatribe to 

remind you, the reader, 

of the importance of first 

defining your goals, determining 

if your audience is actually 

watching the six o’clock news, 

and establishing if media publicity 

should even be part of 

your tactics… but I won’t. 

Instead, let’s assume you 

do have a great news story to 

proclaim through New Zealand 

media channels. If that’s 

the case and you haven’t been 

in the media for awhile, before 

you jump into the media scene 

boots and all, you need to do 

some research. 

That’s because the channels, 

their audiences and the types of 

stories editors want have completely 

transformed in recent 

years - and continue to transform 

at a rapid pace. 

If you automatically assume 

the six o’clock news – or NZ 

Herald or Seven Sharp - is your 

Holy Grail of media coverage 

you may be sorely mistaken. 

The worst outcome would be 

to expend all the effort to get 

your story on your preferred 

media channel only to find your 

audience didn’t see it and you 

didn’t experience any benefit. 

So before you launch into 

your publicity plan (yes, I 

can’t help myself, you do need 

a plan) consider these points 

first: 

Clickbait is king 

The day I wrote this article, 

I checked out the NZ Herald 

website at 4pm. There were 16 

articles in the headlines at the 

top half of the page. Half were 

either stories about celebrities 

or social media content (Kar- 

Heather Claycomb 

dashians and shark attacks). 

One-third were about crashes 

or fatalities and the remainder 

included weather, sex scandals 

and rugby. One of the 16 top 

headlines was an article on how 

often you should change your 

sheets (God help me, I clicked 

on it. Weekly is the answer.) 

Check out many of the other 

mass media online news channels 

and you’ll find the same: 

sensational headlines, often not 

even happening in New Zealand, 

that tempt us to click. And 

who is deciding what stories 

are displayed on the home pages 

of these online news sites? 

You... in a roundabout way. As 

you click on these stories, automatic 

‘bots’ use algorithms to 

ensure the most-clicked stories 

are on display. 

TIP: If it’s a mass audience 

you need to reach, you can’t 

ignore these huge online news 

channels. That means you’ll 

need a sensational angle to 

your story. Think: what’s going 

to get my audience to click? 

Don’t ignore social 

Sources vary on the exact statistic, 

but we know that a vast 

majority - anywhere between 

60-75 percent - of the population 

get news from social media, 

primarily Facebook and 

Twitter. That means you can’t 

afford to ignore social channels 

when it comes to getting your 

news out to your audience. 

In fact, sometimes it is 

much more important for your 

news to be all over social than 

it is to be in a mass media channel. 

Again, it comes down to 

meeting your audience where 

they are. 

TIP: To have impact with 

a news story on social, ensure 

your headline and first sentence 

encourages engagement 

– likes, shares and comments. 

And most importantly, great 

videos and photos are essential. 

Communities are golden 

We are finding community 

papers, including specialist 

publications such as Waikato 

Business News and industry 

papers such as Farmers Weekly 

or Dairy News, are more wellread 

than ever before. And 

often, getting your company 

news story picked up by these 

publications is the very best 

way to reach your audience 

when it’s well defined by either 

interest or geography. 

TIP: If you want to get your 

news into communities and 

specialist media, ensure your 

story has either a ‘local’ or distinctive 

angle that appeals to 

the channel’s unique readers. 

Intelligentsia can be found 

At the risk of sounding like a 

news snob, you don’t always 

need to be at the mercy of the 

clickbait and social scene. If 

you’ve got a news story that 

demands more ‘space’ and will 

create a serious conversation 

among the well-read, don’t be 

dismayed. There are still many 

media channels that reach 

those who desire investigative 

journalism, thought-provoking 

content and a good, long read. 

The Listener, North & 

South and Metro are stalwarts 

with intelligent and thoughtful 

content. Plus, there are many 

high quality online channels 

such as Newsroom, Business 

Desk, The Spinoff and The 

Conversation (which now has 

New Zealand content). 

And don’t forget radio. 

Kiwis are listening in record 

numbers and talk shows airing 

at key drivetimes such as 

RNZ’s Checkpoint and Newstalk 

ZB’s Larry Williams 

Drive or The Country have 

excellent listener numbers. 

And remember these listeners 

are the ones taking your news 

out of the car, the office, the 

milking shed and into their social 

circles throughout the day. 

Radio is a great, influential 

channel. 

TIP: If you want to get your 

compelling, engaging story 

into these channels, the key is 

having a provocative starting 

point. If you’ve got more than 

a one-angle news story which 

demands a conversation, these 

channels could possibly be the 

best to reach your audience and 

achieve your goals. 

In summary, if you haven’t 

tried to get your company news 

into the New Zealand media 

for awhile it’s time to change 

your thinking. And depending 

on the audience you want 

to reach, it’s more than likely 

time to change the channels 

you automatically assume will 

achieve your reach and message 

goals. 

Voice search a 

major shakeup for SEO 

You probably already 

know that “SEO” stands 

for “Search Engine Optimisation”. 

It’s the process of 

getting your website ranked 

well in search engine results. 

The truth about SEO is that 

it’s always changing. One of 

the significant changes that 

we’re experiencing now is the 

increasing popularity of voice 

search. 

According to Google, 20 

percent of searches on its mobile 

app and on Android devices 

are voice searches. The expanded 

use of smartphones and the 

arrival of digital personal assistants 

like Siri and Cortana has 

led to this growth. 

Home-based assistant devices 

like Amazon Echo and 

Google Home also use voice 

search, and have exploded onto 

the market with 10 to 12 million 

devices sold in the 2016 

holiday season alone. 

So, what is voice search? 

A voice search happens when 

you search information by 

speaking to your device instead 

of typing. It’s like a two-way 

conversation which aims to 

help the user complete tasks 

from their life in real-time. 

A study suggests that 61 percent 

of users state the primary 

reason they use voice search is 

the utility of it when their hands 

or vision are occupied. 36 percent 

said they primarily use 

voice commands in the car and 

43 percent stated their primary 

use was at home. 

The substantial improvements 

in voice recognition accuracy 

and ease of use over the 

last few years is fuelling the 

growth in popularity. The average 

person can type around 40 

words per minute but can speak 

around 150 words per minute, 

allowing for easy searches with 

less effort. 

So, what does this mean for 

local businesses? 

Data shows that mobile voice 

search is three times more 

likely to be local-based than 

text search. This means voice 

search is rapidly becoming the 

way customers will find local 

businesses. 

What can be done? 

Voice search on SEO is still 

evolving and we do know that 

optimising for voice search is 

very different compared with 

traditional search. Voice-based 

queries are different than written 

searches, in that they generally 

are made up of longer 

phrases, including complete 

sentences and questions. 

Improve your local SEO: 

Update your business listing 

on Google and Yelp, and on 

Trip Advisor if working in hospitality 

industry. Make sure the 

listing is complete and comprehensive 

with a good number 

of positive reviews. Local 

SEO is more popular than ever 

with voice search, with consumers 

more frequently using 

searches like, “cafes near me.” 

Verifying up-to-date location, 

business hours, contact numbers 

and other data that will be 

relevant for local searches on 

all your listings. 

You should also have your 

business listing on Apple maps 

THE DIGITAL WORLD 

> BY POOJA GUPTA 

Pooja Gupta is Digital Media Executive at Duoplus 

pooja@duoplus.nz . www.duoplus.nz 

as more iOS device users use 

Apple maps than use Google 

maps. Apple gets its business 

listings from a lot of different 

places, so if you have a business, 

you’ll probably want to 

make sure it is listed everywhere 

possible. 

Question phrases: Optimising 

FAQ page, having 

as many relevant queries as 

possible, as it both asks and 

answers. Data pulled from 

the search giant shows a 61 

percent year on year increase 

in question phrases. These 

phrases include conversational 

words like “who,” “what,” 

“where,” “when” and “how”. 

Such phrases have a higher 

probability to occur in natural 

speech, rather than in typing. 

Conclusion 

We’re on the rise of an enormous 

change in how you can 

get the search results you desire. 

Voice searches are expected 

to contribute at least half of 

all searches by 2020. The best 

way to prepare for the continued 

growth search is to use it 

yourself to understand how it 

works and what kinds of results 

it provides. Voice search 

is not just an idea for the future; 

it is here and getting bigger 

by the day. By getting on 

board right now will get you in 

a position to thrive for the foreseeable 

future.


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Don’t expect the unexpected 

From the moment an employee is hired to 

do a job, everyone has expectations. 

An employer will quite 

rightly expect the employee 

to do the job 

they were hired to do. 

The employee expects to be 

given a meaningful introduction 

to the business and their 

role and be paid fairly in return. 

If they do better than expected, 

then they might hope 

for a promotion or a pay rise in 

due course. 

So how many employment 

relationships are ended 

because both parties weren’t 

talking openly about what their 

expectations were? 

The answer is we don’t 

know, although I expect someone 

at the Ministry of Business 

Innovation and Employment to 

keep a count of how many employment 

disputes may have 

been resolved earlier before 

they had irretrievably broken 

down. 

Evidence tells us that employment 

relationships end 

for a multitude of reasons. 

But more often than not, many 

end because the two parties 

have not been clear in their 

expectations or one party has 

such lofty expectations that no 

demi-god would even be able 

to fulfil them! 

Like any relationship, an 

employment relationship requires 

honesty, good faith and 

expressions of hope of a future 

together. That requires an understanding 

of what both parties 

expect from each other. 

So why is it so tough for 

employer and employee to talk 

about their expectations? 

If they expect something 

better, then it might sound like 

we are really avoiding a discussion 

about what is not working 

for us. 

When an employee first 

starts in their job, the employer 

will provide a job description 

or a list of duties which 

describes what the employee 

is expected to do on a regular 

basis. But it doesn’t always 

tell the employee how they are 

meant to do it. 

The Employment Relations 

Act 2000 talks about “an inherent 

inequality of power in 

employment” reflecting the 

employee’s reliance on the 

employer making good on 

their promise to reward the 

employee for the performance 

of work. That doesn’t mean 

the employer shouldn’t talk 

to the employee about what is 

expected of them and neither 

does it prevent the employee 

asking what they expect from 

the employer. 

What does setting expectations 

involve? At the job interview, 

it means employers 

should give a “warts and all” 

job preview and talk about the 

challenges that are affecting 

the business. Similarly employees 

should be open about 

matters that might impact on 

their ability to do the job. 

For example, if there is a 

medical condition, make it 

clear how that medical condition 

can be managed. 

If a trial period is involved, 

then both parties should be 

talking about what is going 

well or not and the same should 

be discussed during perfor- 

mance reviews after the trial 

period has concluded. 

It is even more important 

when both parties are talking 

about their hopes for the future. 

MANAGEMENT AND HR 

> BY BLAIR HINGSTON 

Human Resource administrator, Everest Group Limited. Everest 

Group, Creating Exceptional Workplaces, www.everestgroup.co.nz 

There is nothing wrong with an 

employee saying: “I am struggling 

and I need time away 

from the business.” Or perhaps 

that they want to take a less 

substantial role in the business 

if there was an opportunity to 

do so. 

So, come on people, let’s 

talk! 

EMBER New Beginnings 

New owner, new chef — 

Ember Restaurant and 

Bar has a new life. 

Jerk Kid 

New owner, Mark Davis, 

has a background in business 

management and had been 

looking long and hard for a 

new challenge. The previous 

owners David Kerr and Ryan 

Ladbrook were keen to focus 

on their burgeoning catering 

business and are happy to have 

passed their beloved restaurant 

into Mark’s hands. 

Just before the change, chef 

Niels Naumann was appointed 

to oversee the kitchen. Niels 

trained in Auckland having 

three years at the Viaduct’s 

popular Soul Bar & Bistro before 

four-and-a half years at 

the three upmarket restaurants 

on Queensland’s Hamilton Island 

under Michelin Star chef 

Adam Woodfield. It’s probably 

due to Adam’s influence that 

some of the Modern American 

dishes on the Ember menu now 

have intriguing Asian touches. 

(Adam ran the highly successful 

Thai Betel restaurant in 

New York.) 

Niels’ wife Hansa has also 

joined the team. Hansa trained 

at Auckland’s award-winning 

French Café before moving 

with Niels to Hamilton Island. 

She is a devoted foodie with a 

passion for matching the right 

wine with the right dish. Born 

in India, Hansa was raised in 

Cambridge where she attended 

The Ember team from left: Executive chef Niels Naumann, assistant manager Hansa 

Malhotra, owner Mark Davis, restaurant/general manager Mark Smithells. 

St Peter’s School. 

At the helm is experienced 

restaurant/general manager, 

Mark Smithells who brings 

special expertise and character 

to Ember. 

“Whether it’s shared plates 

such as Prawn Dogs, Mussel 

Po Boy and Jerk Kid, or something 

more substantial from 

our Robata Grill such as Beer 

Braised Baby Back Ribs,” says 

owner Mark Davis, “our team 

is confident there are temptations 

for everyone on our delicious 

new menu. We are sure 

we will make Ember a foodie 

Mecca.” 

For more information or interviews 

please contact Mark 

Davis on 0276 766 427 

HAMILTON'S PREMIER BAR & GRILL 

Ember, the award winning 

Restaurant & Bar has a new life.. 

a dining and social experience 

like none other.. and its only 

going to get better!! 

WATCH 

THIS 

SPACE 

www.ember.net.nz 

OPEN HOURS 

MON - FRI 9am - late 

WEEKENDS 11am - late 

ADDRESS 

60 Church Road 

Pukete, Hamilton 

CONTACT 

07 850 9339 

eat@ember.net.nz 

P6843W

WAIKATO BUSINESS NEWS July/August 2017 21 

New CEO for child advocacy organistation 

A former lawyer and child abuse detective 

has been appointed as the new chief 

executive of child advocacy organisation, 

Child Matters. 

Jane Searle was appointed 

to the role in March after 

spending two years as general 

manager of Child Matters. 

She takes the reins from Anthea 

Simcock, who established 

the Hamilton-based organisation 

in 1994 and helped develop 

it into the highly-respected 

child advocacy group it is today. 

Child Matters is also a 

world-class provider of training, 

policy and consulting services, 

providing quality advice 

for people working with children. 

After working as a barrister 

and solicitor, practising criminal 

and family law, Mrs Searle 

joined the New Zealand Police 

where she worked on the child 

abuse team as a detective. Mrs 

Searle also led a fraud detection 

and investigation specialist 

team in the United Kingdom. 

She attributes Mrs Simcock 

with a tremendous job over the 

past 20 years, fighting for the 

rights of vulnerable children in 

New Zealand. 

“However, there’s still plenty 

to be done. New Zealand is 

moving into a new era, which 

includes the Ministry for Vulnerable 

Children - Oranga 

Tamariki. 

“It’s important that we all 

work together and our revitalised 

focus means that we’ll 

continue to support the new 

ministry, as well as form strategic 

partnerships with other key 

organisations to be an innovative 

and effective voice for children 

within our communities. 

“As individuals and communities, 

we all have a critical 

role in keeping children safe 

and together we can genuinely 

make a difference.” 

Child matters chief 

executive Jane Searle. 

New operations manager 

appointed to Hill Laboratories 

Hill Laboratories operations 

manager Jay Wilkinson. 

Jay Wilkinson is proof that 

a professional rugby career 

can set you up with an incredible 

working career. 

Jay has just been appointed 

as the new operations 

manager for New Zealand's 

leading analytical testing 

laboratory, Hill Laboratories. 

Looking after South Island 

and Auckland, it’s the first 

time Hill Laboratories has employed 

a ‘non-scientist’ in the 

role, the company instead finding 

Jay’s strong background in 

operations and logistics more 

appealing. 

“I’m all about achieving 

time lines. I make things happen 

and bring an element of 

speed and efficiency to ensure 

a quick turnaround. Ensuring 

operational efficiencies continue 

to make Hill Laboratories 

number one is my priority,” he 

says. 

From Tarankai, Jay has 

planning qualifications and became 

a chef through the army 

before deciding to make a career 

as a professional rugby 

player. 

Gatwick made me 

into the operations 

manager I am today. 

Now I can bring those 

skills gained from 

overseas back to 

New Zealand. 

“I spent two years in Sydney 

playing rugby for Manly. I was 

also working part-time in logistics 

while playing rugby, and 

the company I was working for 

asked me to fill in for a couple 

of management roles. That’s 

really when my management 

career started,” he explains. 

Jay had spells in Amsterdam 

and London playing rugby and 

also worked in a senior operations 

role at Gatwick Airport, 

the busiest single runway airport 

in the world. 

“When I came back to New 

Zealand I was originally employed 

as a project engineer 

as part of the Christchurch rebuild, 

and soon shifted into different 

management roles within 

KiwiRail. 

“Now I’m working for Hill 

Laboratories, which is really 

exciting and I’m happy to be 

working with a company built 

on family values – that’s what 

I’m all about,” he says. 

“Gatwick made me into the 

operations manager I am today. 

Now I can bring those skills 

gained from overseas back to 

New Zealand,” he adds. 

Hill Laboratories is a 100 

percent privately owned New 

Zealand analytical testing laboratory 

and has three major 

testing areas: agriculture, environmental 

and food. 

With its head office in Hamilton, 

Hill Laboratories currently 

has five sites in the North 

Island, and two in the South 

Island. 

The company will soon consolidate 

its four Hamilton sites 

into one city location: what 

was formerly a New Zealand 

Post building on Duke Street in 

Frankton.


SELECT HOMES 

Select Homes - Family owned and trusted 

Warren and Marie Gaylor began Select 

Homes in 1999. Warren is a qualified 

builder and architectural designer with 

more than thirty-five years’ experience and 

Marie has a background in banking. 

By ANTHEA BATCHELOR 

Select Homes is one of 

the longest established 

family-owned residen- 

tial building businesses in 

the Waikato area. They began 

in Te Rapa Road, where The 

Base is, and shifted to their 

permanent site on The Boulevard. 

The free in-house design 

service is where your dreams 

can begin to take form. At Select 

Homes they sit down with 

you, go over your ideas, and 

make changes to personalise 

the plan you have chosen. 

Warren says, “A good design 

process is key to a successful 

project and our experience allows 

us to get the design right 

and complete the project on 

budget and on time.” 

The client actually deals 

with the owners and it is that 

direct interaction combined 

with experience that paves the 

way for personal service from 

the beginning to the end of the 

build. 

Select Homes will come 

out for a free site assessment 

and enable you to find the 

best plan to suit your site and 

requirement. They will help 

with organising anything you 


If you can dream it, we can build it. 

18 years building throughout Waikato 

For true value and lasting impression visit our 

showhome at 24 The Boulevard, Te Rapa, Hamilton 

Open Monday-Friday 9am-4pm 

Sunday 11am-4pm 

www.selecthomes.co.nz 

Phone 07 850 5049 

J2798P

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SELECT HOMES 

Select Homes - Family owned and trusted 

From page 22 

need to get your project underway. 

You can draw on their 

vast experience to get the 

best house for you, and your 

site. When people build with 

Select Homes they will also 

have their own project manager 

who is available to meet 

them onsite and help with 

anything they require during 

their building experience 

Select Homes has had 

years of creating solid working 

relationships with mainly 

the same contractors, who 

provide sound craftsmanship, 

which in turn, reflects in the 

end product. You can build 

with confidence knowing that 

Select Homes give the tenyear 

Master Build guarantee. 

Not everyone can become 

a master builder. First, they 

have to prove they can run a 

successful business and meet 

high quality standards. “A 

house is often people’s biggest 

investment,” Marie says, “so 

it’s crucial that quality tradesmen 

and materials are used in 

the building project.”. 

Clearly then Select Homes 

offers high quality and has 

great systems in place. Warren 

and Marie have worked hard 

to make Select Homes’ reputation 

throughout Waikato 

second to none. The longevity 

of the business and the proven 

experience of the company 

make Select Homes a very 

attractive option for people 

looking to build a home. 

The company offers more 

than 100 different design options 

guaranteed to suit most 

tastes and budgets. They are 

specifically designed for the 

Waikato lifestyle. Each plan 

is entirely flexible and can be 

easily altered to suit requirements. 

Select homes pays no franchise 

fees so these savings are 

passed onto the customer with 

every competitive prices 

We don’t aim to be the 

biggest building company in 

Waikato, but we aim to be the 

best. Our focus is on customer 

service and quality rather than 

volume. 

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FROM THE GROUND UP 

Grade A units for lease welcomed 

by starved industrial market 

Amidst a dire shortage of industrial 

property for lease in one of New Zealand’s 

fastest growing regions, the release of 

six brand new units at Te Rapa Gateway 

Business Park in Hamilton are being 

welcomed with open arms. 

Located at the foot of the 

‘golden triangle’ between 

Hamilton, Tauranga 

and Auckland, the highly 

sought after industrial park 

has released two 700 square 

metre and four 500 square metre 

units. 

One of the units has already 

been snapped up and 

numerous inquiries are being 

fielded, according to Michael 

Clark, sales and development 

manager for Te Rapa Gateway. 

“Vacancy in Te Rapa is exceedingly 

low, at around two 

percent, and these rentals and 

lease options are very competitive. 

Brand new stock of this 

quality is rare.” 

Michael says that the units 

are drawing particular interest 

from the building trade, but 

the wellthought out design 

opens up a range of other occupier 

possibilities. 

“Each unit has office, 

showroom and canopy space 

as well as kitchen and bathroom 

facilities. The warehouse 

stud height starts from 

six metres at the knee and 

rises to eight metres while the 

offices boast 2.7 metre ceiling 

heights. Security, energy 

efficiency and soundproofing 

measures are in place with 

LED lighting and skylights 

also attractive features.” 

Adjacent to the units, construction 

has started on two 

large industrial warehouse 

buildings at 520 and 560 Arthur 

Porter Drive, each comprising 

high stud warehousing, 

office and showroom plus 

canopy areas for off-loading. 

At 1300 square metres and 

1348 square metres respectively, 

both buildings are 

scheduled to be available in 

March and will have a minimum 

stud height of nine metres– 

offering an abundance 

of storage space, according to 

Michael. 

Since its launch in 2014, Te 

Rapa Gateway has generated 

strong demand from businesses 

due to its location and strategic 

access to State Highway 

One, the Waikato Expressway, 

the main northern rail line, Te 

Rapa Road, Avalon Road and 

The Base. 

Michael says that 12 hectares 

of Te Rapa Gateway’s 

currently available 23 hectares 

of land has already been 

snapped up with another 5.4 

hectares close to being sold. 

“The location is a huge 

drawcard. Being 10 kilometres 

from Hamilton’s CBD, 

75 minutes from Auckland 

and 85 minutes from Tauranga 

puts us in close proximity to 

the majority of the country’s 

population,” explains Michael. 

Anyone interested in 

learning more about Te Rapa 

Gateway can contact Michael 

Clark on 0800 GATEWAY | 

0800 428 392. 

HAMILTON’S PRIME 

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AVAILABLE NOW 

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Industrial units for lease 

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Units Available x 1 x 4 

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0800 GATEWAY TERAPAGATEWAY.COM



The five key elements to a successful 

Resource Consent process 

It is rare for anyone not to need a resource 

consent at least once in their life. So, 

how best to manage this process? In 

our experience five key elements are 

fundamental to achieving a successful 

outcome. 

1. Seek advice 

Just like any new (ad)venture, 

appreciating that you 

may be entering the unknown 

is important. This is the first 

element. The worst approach 

is to assume that obtaining a 

resource consent is straight 

forward. Seek assistance from 

those who deal with this process 

every day. 

2. Good quality information 

We’re not saying that it’s Mt 

Everest nor discouraging “a 

can do” approach. However 

the second element is providing 

the council involved with 

good quality information to 

enable a more constructive 

process. 

3. Investigate all issues 

Taking time initially to plan 

your approach and investigate 

the issues to ensure the right 

work is being undertaken by 

the right service provider in 

the right order is the third and 

possibly the most important element. 

ww 

Obtaining the consent 

based on conceptual information, 

with detailed engineering 

design following avoids the 

higher level of work and associated 

investment being lost if 

the resource consent was not 

granted, or granted on a reduced 

scale. Why risk a great 

deal of time and money by not 

being aware of the issues and 

resource management frameworks 

at the beginning? 

4. Engage with council 

Building a constructive relationship 

with the council also 

assists the process. Points of 

agreement or disagreement 

can be determined and the 

detail of any technical assessments 

confirmed. Rather than 

undertaking a full Traffic Impact 

Assessment for a proposal, 

council may agree that a 

simple analysis of peak traffic 

periods will suffice. This gives 

rise to the fourth element. Engage 

with the council. There 

is a wealth of knowledge there 

and assistance can be forthcoming 

if you are open to receiving 

it. 

5. Invest in the process 

It’s about investing in steps 

towards certainty, which is the 

fifth element. If done properly 

and strategically, this will 

focus the issues, manage time 

and cost, and provide greater 

confidence, placing you best 

to navigate the process. 

Entertain the idea of seeking 

professional planning 

assistance to ensure your 

project is run strategically, 

establishing a constructive 

relationship with the council 

early working to your desired 

outcome. 

Catriona Eagles is a senior 

planner with Cheal Consultants. 

Cheal provides expert 

services in the fields of planning, 

surveying and civil, 

geotechnical, and structural 

Engineering. We have offices 

in Taupo, Hawke’s Bay, 

Ohakune, Taumaranui, Hamilton 

and Rotorua. 

Structural design of swimming pool, Taupo. 

Catriona Eagles, MNZPI 

– Senior Planner at Cheal. 

engineers | surveyors | planners 

Your experts in land development from the ground up 

Ph: +64 7 858 4564 

Hamilton|Taupo|Rotorua|Taumarunui|Ohakune|Napier



Mike Pero Real 

Estate opens 

office in Hamiton 

A name synonymous with great service has 

entered Hamilton’s real estate scene with 

the opening of a Mike Pero Real Estate 

franchise. 

Buddy Annals and Kylie 

Hooker are proud to be 

representing the brand 

and looking forward to offering 

Hamilton customers great 

service and cheaper prices. 

“Our main point is that we 

are solely customer focused,” 

says Buddy. 

“We want to provide the 

best customer service possible. 

We are aware that 

selling your home is a big 

thing in people’s lives and it 

can be a difficult time. We 

want to make it as easy as 

we can and provide great all 

CALL NOW & 

GET YOUR FIRST 

3 MONTHS 

MANAGEMENT 

FREE 

Residential Rental Property Management Services 

Waikato and Bay of Plenty 

★ 7% Management Fee ★ No Hidden Costs ★ No Maintenance Charge 

★ No Inspection Charge ★ No Credit Check Charge ★ Free Baseline Meth Test 

★ Free Smoke Alarm Monitoring & Installation 

022 303 3449 gregory@athomepropertymanagement.co.nz www.athomepropertymanagement.co.nz 

022 303 3449 gregory@athomepropertymanagement.co.nz 

www.athomepropertymanagement.co.nz 

J9617A 

round service.” 

Kylie has been in real estate 

for five years and Buddy 

has a strong background in 

the building industry and has 

marketing and public relations 

qualifications. 

Buddy says Hamilton has 

a very established real estate 

scene but using Mike Pero 

Real Estate offers a fresh 

approach and saves vendors 

money. 

Mike Pero Real Estate’s 

commission is just 2.95 percent 

for the first $390,000 as 

opposed to the to the industry 

average of four percent. 

“You are winning from 

the outset when you list 

with Mike Pero Real Estate. 

We will save a seller several 

thousand dollars based on 

the median house price in the 

city.” 

Secondly, Mike Pero Real 

Estate offers vendors marketing 

avenues other real estate 

agencies don’t have. 

“We have an agreement 

with TV3 which ensures that 

Mike Pero Hamilton brand and territory 

owners Buddy Annals and Kylie Hooker. 

every property will have an 

11 second TV advertisement. 

Advertisements run at the 

peak viewing times of 6.50am 

or 5.50pm every weekday.” 

Buddy says he and Kylie 

were attracted to the take up 

the franchise by the value 

New Zealanders attach to the 

Mike Pero brand. 

“We just think the Mike 

Pero name is almost synonymous 

with New Zealanders. 

You feel like you know the 

guy and there is a positive response 

to his name.” 

As part of this, Mike Pero 

Real Estate is proud to sponsor 

an Entrepreneur Of The 

Year award among Year 13 

students at all of Hamilton’s 

high schools. 

Buddy and Kylie say they 

have already received a great 

response and are excited 

about establishing a strong 

presence for Mike Pero Real 

Estate in Hamilton. 

REAL ESTATE HAMILTON 

A fresh new approach to selling your property is here. 

Lower fees, 2.95% up to $390,000 

thereafter 1.95% + admin fee + gst 

Call now for a FREE no-obligation 

property appraisal. 

Kylie Hooker 

Brand & Territory Owner 

021 821 816 

www.mikepero.com 

Mike Pero Real Estate Ltd Licensed REAA (2008) 

Buddy Annals 

Brand & Territory Owner 

027 353 6676 

19-07-17 Waikato times.indd 1 19/07/17 10:22 AM



Climate Zone’s 

solutions in high 

demand 

When you’re operating a retirement village 

in a climate as variable as Waikato’s it’s 

important to have only the best heating, 

ventilation and air conditioning system 

money can buy. 

That’s why Hamilton 

based heating, ventilation, 

air-conditioning 

and medical gases specialists 

Climate Zone was chosen to 

provide and install the mechanical 

systems for Selwyn 

St Andrews retirement village 

in Cambridge. 

Until now the retirement 

village has offered 65 

self-contained villas, but from 

September the new Moxon 

Centre will also offer 11 independent 

living apartments 

being built by Livingstone 

Building NZ Ltd. 

Climate Zone, based in 

Colombo Street, Frankton, 

specialises in the installation 

of heating, ventilation and 

air conditioning systems used 

in the retail, commercial and 

industrial business sectors. 

The company is installing a 

variable refrigerant volume 

(VRV) system across the entire 

three-storey retirement 

village development, in Bryce 

Street, Cambridge. 

Climate Zone has come up 

with a $400,000 total solution 

for heating, cooling, ventilation, 

hot water production, air 

curtains and central control. 

“It’s a medium sized build 

for us,” said Climate Zone 

project manager Brendon 

Armstrong. “It’s quite a good 

job.” 

Climate Zone has been 

involved in the eight-month 

project, being led by Thurston 

Consulting, since its inception. 

Although Hamilton based, 

Climate Zone works throughout 

the North Island, it is also 

currently working on a much 

bigger retirement village project 

in Tauranga being led by 

Naylor Love Construction. 

Major Hamilton projects 

Climate Zone has been involved 

with include: Braemar 

Hospital, Claudelands Event 

and Conference Centre, the 

University of Waikato Performing 

Arts Building, and 

numerous projects for the 

Waikato DHB. Climate Zone 

has also worked on the Waitomo 

Caves Visitor Centre in 

Waitomo Caves Village 

As well as installation, 

Climate Zone offers customer 

support in the form of maintenance 

and servicing, directly 

employing installation and 

maintenance staff who are 

backed up by a qualified and 

experienced team making customer 

satisfaction a priority. 

The company, formed 

by the late James Howlett, 

marked its 10th birthday in 

July. Its staff of experienced 

engineers and fitters, including 

three apprentices, pride 

themselves on their technical 

knowledge and experience. 

Heating, ventilation, and air 

conditioning staff have regular 

training in the use of equipment, 

first aid and site safety. 

All of Climate Zone’s projects 

are overseen by a project 

manager and backed by detailed 

health and safety documentation. 

The service can 

include the commissioning of 

the systems on completion, 

record drawing and operations 

and maintenance manuals. 

Climate Zone was bought 

by Excel Mechanical (Waikato) 

Limited in April 2016 but 

is continuing to Trade as Climate 

Zone. 

CLIMATE ZONE SERVICE 

Heating, Ventilation and Air Conditioning (HVAC) Installation 

Climate Zone has installed air conditioning systems and more complex HVAC systems 

for a decade in the Waikato and Bay of Plenty regions. The company is committed 

to supplying its varied customer base with quality products at a competitive price. It 

prides itself in having a highly experienced, professional team. 

Medical Gases 

Climate Zone’s knowledge within the health sector ensures that a comprehensive 

range of services including the design, supply, installation and maintenance of medical 

and laboratory gas pipeline services. 

Servicing and Maintenance 

Planned, preventative maintenance contracts are important for prolonging the life span 

of the air conditioning system and reducing energy consumption. Regular servicing 

brings real benefits with regards to system efficiency and reliability, helping to keep 

running costs down and reducing system breakdowns. 

Design and Build 

Climate Zone offers a complete turn key design and build service, whose staff are 

always keen to discuss potential projects and work out the best design for the 

situation. 

We are reliable, experienced and have a 

strong industry reputation 

HVAC Installation • Medical Gases • Servicing & Maintenance • Design & Build 

We pride ourselves on our technical knowledge and experience. 

All our projects are well managed and backed up by programs 

incorporating detailed Health & Safety documentation. HVAC staff 

have regular training in the use of equipment, first aid and site safety. 

We can offer a complete service which can include the 

commissioning of the systems on completion, record drawing and 

operations & maintenance manuals. 

Our team of experienced engineers and fitters includes 3 

apprentices and highlights our commitment to continuing 

education and training. 

39 Colombo Street, Frankton, Hamilton 

07 847 0803 | www.climatezone.co.nz 

30484



Service and quality the key 

at Reinforcing Steel Supplies 

Importing steel is a far cheaper option than 

buying New Zealand made steel but, as 

several major infrastructure projects have 

recently learned, you get what you pay for. 

And what you get 

when you deal with 

Hamilton-based company 

Reinforcing Steel 

Supplies is quality New 

Zealand-made steel which 

has been rigorously tested and 

is fit for whatever purpose 

required. 

The company, which has 

been operating since 1999, is 

one of New Zealand’s leading 

suppliers of reinforcing 

steel and company head Sam 

Sherborne says they pride 

themselves on stocking only 

Kiwi-made steel. 

While this makes it hard 

to compete with imported 

products on price alone, the 

company succeeds by looking 

after its customers, she says. 

“It’s our service and our 

quick turnaround time that 

makes us different. 

“You’ve got to be fast in 

this game. Because of this 

we’ve become the supplier 

of choice for many clients in 

the industrial, residential and 

commercial areas.” 

Sam says Reinforcing 

Steel Supplies’ customers 

appreciate the honest and 

transparent service the company 

provides and with more 

than 20 years in the industry, 

staff have the knowledge and 

experience to provide effective 

solutions for projects of 

any size. 

“We get people come in 

off the street looking to do a 

driveway or something like 

that, all sorts of people buy 

our products. We understand 

the challenges of choosing the 

right reinforcing steel products 

for your projects, which 

is why we want to save you 

the hassle.” 

She says staff are always 

available to discuss project 

needs with customers and 

provide practical advice. 

“We’re a friendly bunch 

and happy to go over your 

needs to ensure you get the 

correct product for the job.” 

All the steel supplied by 

Reinforcing Steel Supplies is 

made in New Zealand from 

recycled steel and undergoes 

a rigorous testing regime 

before being allowed into the 

market, Sam says. 

That involves stretching 

the steel to its breaking point 

and in recent times imported 

steel being used on major 

projects throughout New 

Zealand has proved to be far 

weaker than initially claimed. 

This has led to concerns 

about the ongoing safety of 

the projects, which include 

important bridges and tunnels. 

Those concerns don’t 

apply to projects using our 

products, Sam says. 

With consumers placing 

an increasing focus on the 

environment and recycling, 

Reinforcing Steel Supplies’ 

products are well placed to 

take advantage of any moves 

towards locally made and 

recycled steel products. 

While based in Hamilton, 

Reinforcing Steel Supplies 

delivers its products throughout 

the central North Island, 

although as Sam says: “If 

someone wants steel in 

Napier, we’ll take it to them. 

“You can count on us to 

deliver to your location at a 

time that is best for you.” 

The company offers a wide 

range of multipurpose metal 

products and services, including 

steel rods, mesh, wire and 

accessories, and can provide 

either ready-made or madeto-order 

products to suit any 

project specifications. 

Reinforcing Steel Supplies 

is at 28b Foreman Rd, Te 

Rapa, Hamilton, 3200. Call 

07-849-8196, email reosupplies@xtra.co.nz 

or visit 

www.reinforcingsteel.co.nz 

Limited 

We specialise in reinforcing 

steel and mesh with all 

recycled NZ supplied steel. 

Family owned and operated. 

Contact us for free, 

no obligation quotes. 

ReinfoRcing 

Steel SupplieS 

28B Foreman Road 

07 849 8196 

reosupplies@xtra.co.nz



Bowers & Son for your Redi-Rock 

retaining wall solution 

Bowers & Son Ltd is a family owned 

business that has been operating in 

Te Awamutu for 65 years. 

In more recent years the 

company has expanded 

in both Te Awamutu and 

Otorohanga giving four manufacturing 

sites. We are very 

proud to be your local man- 

ufacturer and supplier of this 

groundbreaking new retaining 

wall product - Redi-Rock. 

Redi-Rock first came about 

in the United States back in 

1999 and is now being used 

all around the world to create 

beautiful retaining walls, 

free standing walls, entrance 

ways, and much more. Uses 

include infra-structure, water 

ways, sub division, entrance 

ways, slip repairs, car parks, 

bridge abutments, commercial 

and residential retaining 

walls. 

Blocks are a mass retaining 

wall block that uses it’s 

size and weight coupled with 

a proprietary interlocking 

knob and groove system to 

help offset the mass retained 

behind the wall. Blocks are 

heavy ranging from 650 to 

1500kgs but can still be lifted 

by a smaller 5 ton excavator. 

Installation is quick and 

easy once your base course for 

the foundation pad is laid. A 

small plate compactor is ideal 

to do compacting behind the 

wall before back fill materials 

are added. Walls can also be 

mechanically reinforced with 

300mm wide geogrid fabrics 

which are easily feed through 

special PC connection slots a 

cost in to the blocks. 

There are a variety of 

blocks in the Redi-Rock arsenal 

which makes it easy 

to design exactly what you 

need for your next project. 

It’s simple to design corners, 

curves, tiered walls and 

walls with multiple setback 

options. You can also create 

free-standing walls, columns 

and steps. Redi-Rock design 

utilities are available on line 

at www.redi-rock.com. 

With Redi-Rock, you can 

choose from multiple textures 

that are cast locally in moulds 

taken from real stone. The 

textures we have available are 

ledgestone and limestone with 

a new smooth industrial finish 

now available in the USA 

which will soon be available 

in NZ. Redi-Rock creates a 

aesthetically pleasing look, 

with strength and durability 

that can take on the heaviest 

of loads. It is low maintenance 

and stands the test of time. 

All blocks can be coloured 

with various colours and mixes 

to give natural stone shades 

to further enhance their aesthetic 

appeal or can be supplied 

as poured with a standard 

concrete finish. 

We manufacture the Redi-Rock 

blocks in our purpose-built 

Te Awamutu 

factory with additional manufacturing 

in Northland and 

Taranaki. If you have any inquiries 

or would like to know 

more please do not hesitate to 

contact our friendly team. 

Phone: 07 871 5209 email: 

sales@bowersconcrete.co.nz 

Gisborne roading setback 

wall to repair serious erosion. 

USA – Gravity boundary wall. 

Bowers & Son Ltd is a Te Awamutu family owned business 

proud to be servicing the greater Waikato region for 

over 65 years. 

Waikato Freestanding Wall 

Whangarei Gravity Retaining Wall 

REDI-ROCK WALLS, DURACRETE TANKS, READY MIXED CONCRETE, PRECAST PRODUCTS 

Alexandra St 

Raeburne St 

1852 Alexandra St 

Paterangi Rd 

A fully integrated manufacture from raw material 

usage to final product delivery to your site. 

Specialising in Ready Mixed Precast Products for 

industrial, agricultural, horticultural and residential 

applications. 

For all enquiries, Please contact our friendly team. 

1852 Alexandra Street, Te Awamutu | 0800 871 5209 

64 Otewa Road, Otorohanga 

sales@bowersconcrete.co.nz 

www.bowersconcrete.co.nz 

J1540P



70129 

Fully insured Servicing all of NZ 24-hour response 30+ years experience Qualified arborists ISO certified



33 

Welcome to Custom Cabins 

Cabins and Sleepouts • Kid’s Playhouses • Pool and Garden Sheds 

Custom Cabins is a family run business that 

has been building Custom Cabins, Sleepouts, 

Sheds and Kids Playhouses for over 25 years. 

We pride ourselves on quality workmanship, 

all our buildings are built to last. Our 

buildings are all KITSET which means they 

can be taken into almost all areas they are 

needed. They are also very straight forward 

to assemble and you don’t need to have 

building skills. 

We have a large range of buildings to choose 

from or we will build a design you need. 

Our playhouses are great for kids both very 

young and also for those who are older. 

Every playhouse is at least 1.8m high so 

most adults can easily stand inside and this 

height means the playhouse can be used by 

the very young for years. 

Custom Cabins 

Custon Cabins Waikato 5738 State Highway 2 Netherton, Paeroa 

P 07 867 6854 | sales.waikato@customcabins.net.nz | www.customcabins.nz


Springside another top quality 

Da-Silva Builders development 

A newly finished housing complex in 

Rototuna is the latest example of the 

quality residential development Leon 

Da-Silva is bringing to the Hamilton market. 


Springside Court off 

Borman Rd, Rototuna, 

which comprises 14 architecturally 

designed townhouses, 

is one of many developments 

Da-Silva Builders 

has led around the city. Each 

townhouse is priced at about 

$650,000. Leon who has been 

building for 18 years grew up 

in Te Aroha and has worked in 

construction in Auckland, Wellington, 

Perth and all around 

Waikato. At the age of 21, 

Leon went out on his own contract 

building and in 2006 he 

set up Da-Silva Builders. In recent 

years Leon has focused on 

property development. 

Quality costs a little 

bit more to build but 

I think it leads to the 

next deal anyway 

because people see it 

and like it. 

Da-Silva Homes has constructed 

many high end homes 

around Waikato but is also involved 

in a number of medium 

to high density housing projects 

and Leon is proud that the 

company’s work helps address 

the city’s housing problems. 

“I try to look from the outside 

in,” says Leon. “What are 

people buying? Most house 

sales in Hamilton sell for between 

$400k to $600k so we 

focus on delivering product 

in this price range. Like most 

New Zealanders, Hamiltonians 

still want a freestanding house, 

rather than an adjoined dwelling 

like a duplex. However the 

rising cost of land, building, 

finance and red tape means we 

have to approach thing differently 

and medium and high 

density property is where we 

see the future of urban housing. 

It’s a natural progression in 

most cities as they grow. 

The world is changing and 

there are a lot of single people, 

smaller families and baby 

boomers out there who want 

smaller low maintenance townhouse, 

and our property address 

their needs perfectly.” 

Recently completed Da-Silva 

Builders projects include 

a two duplex development in 

Storey Ave, Forest Lake, 16 

apartments in Dinsdale Court, 

seven townhouses in Massey 

St, and townhouses and apartments 

in Chartwell, Lake 

Crescent, Melville and in a 

number of Hillcrest locations 

such as Hogan St, Knighton Rd 

and May St. 

Large Da-Silva Builders developments 

are being planned 

in Rotokauri Rise, Mahoe St, 

London St and Northridge Subdivision. 

Springside Court on the 

eastern end of Borman Rd 

comprises 14 spacious townhouses 

in seven duplex dwellings. 

Designed for modern 

living, each townhouse feature 

two storeys, three spacious 

bedrooms, an ensuite, 

main bathroom and third toilet 

downstairs, plus internal 

access garage. Each property 

sits on its own title with road 

frontage in a private cul de sac; 

each with its own unique design. 

Oriented for sun and light 

- the high ceilings in the main 

living areas convey a feeling of 

space and style and generous 

decks. The entertainers’ kitchen 

comes with high end Bosch 

appliances, including a gas 

hob for the home chef. Each 

townhouse features a Futjitsu 

heatpump, LED downlights, 

double glazing and continuous 

gas hot water. The exterior is 

stylish and practical premium 

white brick, vertical coloursteel 

and linea. 

Springside Court is located 

off Borman Road in the brandnew 

Junior and Senior Rototuna 

High School zone, close 

to the proposed new Rototuna 

Town Centre Complex, with 

easy access to the Expressway 

and minutes away from major 

supermarkets and shopping 

centres. 

Leon loves the challenge 

property developing provides. 

“You get to create something 

from nothing and I really 

enjoy that. It’s kind of a 

blank canvas where you need 

to problem solve and design 

and build something which 

looks great and is top quality, 

is as big as possible, and faces 

the sun. It’s a whole creative 

process working between architects, 

councils and the bank, 

whilst making sure you have a 

saleable product the meets the 

market’s needs.” 

“Springside is an example 

of what we do and it is very 

affordable for Rototuna. It 

is modern, clean, easy living 

and low maintenance which is 

what we aim to provide to the 

market as we can see ourselves 

living here. Each townhouse is 

private and the quiet culdesac 

will be a nice little community.” 

Leon says he is proud to put 

his name to what he builds. 

“Quality costs a little bit 

more to build but I think it 

leads to the next deal anyway 

because people see it and like 

it. I want each development to 

look good and to contain houses 

that people enjoy living in.” 

Providing great housing to Hamilton 

through property development. 

0800 327 4582 | info@dsbuilders.co.nz 

P9058W


35 

Cathy’s success down to 

her ‘passion for learning’ 

Cathy O'Shea left Ireland 33 years ago. She 

is a trained historian, with a background in 

British and Irish History, was a lecturer for 

fourteen years at Waikato University and is a 

published author on the history of Hamilton. 

With these varied roles, it is obvious that 

Cathy wears many hats. 


People have described 

Cathy as “community 

minded” and she says “I 

do love people, I am always 

happy to help”. ’This passion 

extends to supporting Women’s 

Refuge Waikato, Habitat 

for Humanity, Dress for Success, 

24-7 Youthwork, CAP- 

NZ, Blind Foundation and 

True Colours. 

If she has a comment to 

make about herself, it is that 

she has a passion for learning: 

it's clear she models this 

in her own life. Her extreme 

thirst for knowledge has led 

her to acquire a comprehensive 

set of skills which are hard to 

match. Cathy strongly believes 

that women of all ages can be 

successful and she advocates 

to every woman, “Be real, be 

who you are!” 

Cathy, when asked, what 

she does? simply says, “I am 

just a “person” in real estate.” 

In the industry, however, everybody 

knows who Cathy 

O'Shea is. 

"I have known Cathy 

O'Shea for several years both 

professionally and personally. 

Cathy is a very ethical individual 

and brings integrity, 

charm and humour to all her 

interactions. l Her ability to 

work across all ethnicities is an 

attribute that is highly valued”. 

- Margaret Comer, former 

corporate servicese executive 

at Gallagher Group Ltd 

The essence of what she 

believes is to love what you 

do, and do it well with the 

right motives. Good relationships 

seem to be the key to 

every door in life, and every 

house on the street, and every 

community in the town. Everyone 

is welcome in Cathy’s 

world, as Illustrated below, 

- ‘Millions come and go, 

but happiness has nothing 

to do with them. The most 

important thing is family’ - 

Dominic Toretto 

It was family that set Cathy 

on the ‘yellow brick road’ to 

real estate. Eoin O’Shea, her 

brother asked her to sell his 

own residential investments. 

He soon realised she had 

an amazing ability to create 

wealth in the real estate vertical 

and with his persistent 

requests to pursue this career, 

Cathy finally gave in and 

began her new adventure in 

2004. 

Selling residential homes 

is only part of what Cathy 

does, Cathy is a buying agent 

for subdivisable land. she 

works with developers with 

the end vision in mind from 

the ground up. She markets 

and sells these housing developments, 

a challenge that is 

enjoyed by both the agent and 

the developers. This process 

is a multi faceted, end to end 

progression, underpinned by 

lateral thinking across all of 

the tiers. Solid relationships 

are made and perpetuated, 

during this journey; in a sense 

the participants become a part 

of Cathy's family. 

She is a professional with 

strong human values who sees 

how hard the struggle is to be 

housed because of the current 

market shortage. There is a 

genuine desire to help people 

and she believes that her 

pragmatic approach can help 

bring this to fruition. Leon 

Da-Silva and Cathy O’Shea 

work closely together on their 

projects to fill the residential 

housing gap all over the city. 

‘They consistently look to 

learn from each other everyday’ 

says Cathy. Leon utilises 

Cathy as his sole seller; 

together they exemplify the 

meeting of equal minds and 

have built a solid and superior 

relationship. This in turn creates 

a Gold Standard for the 

end user. 

Cathy explains that experience 

is the most useful quality 

an agent can have, it means 

being well connected to industry 

related people, such 

as bank managers, lawyers, 

builders, mortgage brokers, 

accountants and even school 

principals. ‘When you call the 

right person, you can quickly 

elicit the right response, 

and this is often what sells a 

house for more’. Being experienced 

means having a track 

record of hard graft. ‘It takes 

a ton of work to sell a house 

properly’; ‘extra phone calls 

and meetings, extra number 

crunching and hand holding, 

starting a bit earlier and staying 

a little longer’. ‘Experience 

means knowing how to 

remove barriers that stop a 

buyer from purchasing, there 

are many’ says Cathy. 

Everyday is a celebration 

to Cathy. Today enthusiasm 

spills from the meeting room 

while we sit and chat about 

her most recent accomplishment. 

She has again been honoured 

as a TOP AGENT at 

the Lodge Quarterly Awards 

recently. When it comes to 

sales statistics, the figures 

stack up. Cathy has sold \ 

77,421 square metres of residential 

development land in 

the last two years, with another 

45,611 currently under 

offer. This is not counting her 

residential and lifestyle sales. 

Selling residential land is not 

for every agent, sometimes 

you don’t get paid for 18 

months or a couple of years, 

but I enjoy the challenge of 

playing ‘the long game’. 

Cathy’s latest projects 

reads below 

New street of architecturally 

designed duplexes offers 

new way of living in Rototuna 

Hamilton’s newest and 

most innovative street – 

Springside Court in Rototuna 

– will be officially opened by 

the city’s mayor at the end of 

July, marking a new way of 

living in the northern suburbs. 

On Sunday July 30 at 2pm 

Hamilton mayor Andrew King 

will open the cul-de-sac street 

of 14 architecturally designed 

duplex townhouses. This is 

a new concept for Hamilton; 

duplex, or semi-detached, 

houses each on their own title. 

The public is invited to the 

event, which will also include 

a sausage sizzle, and can walk 

through the modern townhouses, 

which are priced from 

$650,000. 

I sell a lot of homes 

“If you want something done, give it to a busy person” is a saying most of us know to be true. It certainly 

applies to real estate. If you want your house sold for a good price, get a busy real estate agent to sell it 

for you. A busy agent is an experienced agent; they’ve seen it all before and have worked around every 

snag & road block. They also have a tremendous work ethic and drive that gets things done. 

My name is CATHY O’SHEA and I’m busy enough to sell your home! 

Call 0800Cathyknows 

EMAIL: CathyO@lodge.co.nz


Dame Hilda Ross sculpture 

project takes shape 

Fundraising is underway for the creation 

of a commemorative statue of Dame Hilda 

Ross to be sited on the corner of Ward St 

and Worley Place in Hamilton. 

With the loss of 

Waikato Hospital’s 

Dame Hilda Ross 

Centre, the Dame Hilda Ross 

arts collection at the public library 

and the uncertainty over 

the future of Founders Theatre’s 

Dame Hilda Ross memorial 

fountain, Theatre of the 

Impossible Trust (TOTI) say 

they are determined to restore 

Dame Hilda Ross’ exceptional 

legacy to the public mind. 

The public art trust has 

Hamilton City Council permission 

for a commemorative 

statue to be sited on the corner 

of Ward Street and Worley 

Place. Council is also in 

favour of naming this small 

meeting area Dame Hilda 

Ross Plaza. 

TOTI called nationally for 

artist concepts for the sculpture 

and the winning concept 

from Tim Elliot ‘Where health 

joins hands with happiness’ 

portrays Dame Hilda playing 

the piano for children at 

the Port Waikato Children’s 

Health Camp. 

She was a co-founder of 

these camps for children from 

impoverished backgrounds 

and every summer for 25 years 

was ‘Camp Mother’ at Port 

Waikato, organising night- 

ly concerts. The camp motto 

‘Where health joins hands 

with happiness’ is emblazoned 

on the front panel of the piano. 

TOTI trustee and former 

Hamilton Mayor Margaret Evans 

says Tim’s concept came 

up tops because of its contemporary 

feel which bridges the 

past to the present, and because 

it is interactive, and has 

particular appeal to children. 

Dame Hilda was a notable 

high-ranking politician but 

was always considered approachable. 

Cleverly portraying 

this important personable 

characteristic and other distinctive 

qualities, Dame Hilda 

is shown to be enthusiastic, 

cheerful and bright or to sum 

up in one word – “ebullient”. 

Dame Hilda dedicated her life 

to improving the lives of others 

and this statue will continue 

to give back to the community 

just as she did, for many 

generations to come. Tim says 

his art aims “to provide content 

that appeals to everybody. 

It is my belief that art ought to 

be read as no more than something 

inherently beautiful, 

accessible to all, understood 

and appreciated by everyday 

people”. 

“We are presently fundraising 

for the commemorative 

statue and are grateful to have 

recently received a grant from 

Trust Waikato,” says Margaret. 

TOTI has also asked the 

council to acknowledge Dame 

Hilda Ross by re-naming a 

central city street “where she 

can best be remembered”. 

“We consulted widely and 

the project attracted support 

from Parliamentarians, Mana 

Whenua, business people, 

community groups, and historians, 

along with Ross family 

descendants,” says Margaret. 

“In our proposal we suggested 

four options for consideration. 

Hamilton City Councillors 

voted unanimously 

to rename the east section of 

Ward Street (between Victoria 

Street and Worley Place) 

as Dame Hilda Ross Way. 

The section of Ward Street 

between Anglesea Street and 

Seddon Road is to retain its 

current name. 

“We have now submitted 

a Road and Open Space 

name/renaming application to 

Planning and Guidance. This 

application will start the notification 

process with affected 

property and business owners 

before a final decision is 

made.” 

Dame Hilda’s significant 

political accomplishments 

and ‘hands-on’ attitude 

stemmed from her early days 

of social activism, particularly 

concerning the welfare of 

An image showing how the Dame Hilda 

Ross sculpture is expected to look. 

women and children. In 1941, 

her first political appointment 

was to the Waikato Hospital 

Board. By 1949 she had become 

Minister for the Welfare 

of Women and Children in the 

first National government. In 

1957 she became Minister of 

Social Security. 

Solid. 

A reputable tenant, prime location and healthy monthly return. 

This Hamilton commercial property ticks all the right boxes. 

Kahui Holdings Limited Partnership: 

1.079 ha. Home to Livestock Improvement Corporation testing laboratories 

Forecast distributions starting at 7.1% p.a paid monthly 

Long term lease in place. 10 years with ROR 5+5+5+5+5 

Minimum investment $100,000 

Ask for an information memorandum at myfarm.co.nz/kahui 

or phone Andrew Watters on +64 29 4406605 to find out more. 

This offer is open to persons investing no less than $100,000 and who fall withing the exclusions applicable to offers made to 

“wholesale investors” as set out in Schedule 1, clauses 3(2)(a)-(c) and 3(3)(a)-(b)(ii) inclusive of the Financial Markets Conducts 

Act 2013 (FMCA). You can obtain further information on FMCA requirements, and whether you come within the exclusions and 

their requirements at www.myfarm.co.nz/fmca 

0800 693 276 

P4895W

ts 

g 

ore 

VISIT VISIT MEFILE 

Waikato entries vie for 

World of WearableArt Awards 

Three Waikato designers are finalists in 

the World of WearableArt Awards Show in 

Wellington starting in late September. 

There are 48 finalist garments 

from New Zealand, 

four of which are by 

three designers from Waikato: 

Jenny Jack of Tamahere in 

her fourth year as a finalist since 

2014 has two garments entered 

this year. 

Lisa Vanin from Cambridge 

has one entry this year making 

it her third finalist entry since 

2014. 

Meanwhile Darren Wise of 

Rukuhia has his first finalist entry 

this year. 

Over all World of WearableArt 

(WOW®) has confirmed 

that 103 finalist garments 

by 121 designers from 14 

countries around the world will 

compete for the 2017 Awards. 

The finalist garments will be 


showcased in the WOW Awards 

Show in Wellington from September 

21 to October 8. 

Now in its 29th year, 

WOW’s combination of an international 

design competition 

inside a spectacular stage production 

is New Zealand’s single 

largest annual theatrical production 

and a must-see event for 

close to 60,000 people every 

year. 

WOW chief executive 

Gisella Carr says, “WOW’s international 

reach is becoming 

more and more evident, something 

we’ve worked hard to 

achieve, while at the same time 

retaining its unique New Zealand 

heart. Each year, WOW 

continues to attract an exciting 

number and range of designers 

due to the high awareness 

of the WOW brand, designers’ 

own networks, and WOW’s 

work with tertiary institutions 

around the globe. Many people 

may not realise just how many 

of our international designers 

come to Wellington in September, 

taking part in WOW’s Designer 

Programme, and further 

strengthening WOW’s international 

network. 

“We encourage and celebrate 

a huge range of diversity in our 

designers, from those with professional 

training and careers, to 

those who start with a gem of an 

idea, and have the courage, tenacity 

and sheer determination 

to create something extraordinary 

outside of their own field. 

On stage, we see the work of 

international fashion designers, 

artists from the creative and industrial 

sectors, alongside students 

and first-time enthusiasts. 

This incredible cross-section 

of entrants is not only reflected 

in how the garments look, 

but also in their materials and 

construction, with every year 

bringing explorations into new 

techniques.” 

The 103 finalist garments 

will now compete for awards 

across six sections: three recurrent 

sections – Aotearoa New 

Zealand, Open and Avant-Garde; 

and three sections with 

design briefs specific to 2017 

– Red, Illumination Illusion: 

Float, Fly, Flow, and Weta 

Workshop Costume & Film: 

Science Fiction. 

For WOW 2017 Show Director 

Kip Chapman, the first 

round of judging was also the 

first opportunity for him to see 

the 2017 finalists, “Now that 

I’ve seen all the garments, it’s 

absolutely ‘game on’ time! 

Each WOW Show must be 

completely unique and needs 

more than a year in the planning. 

My creative team has 

been working alongside the 

production team on the staging, 

lighting and music, and how 

the overall show will look since 

before last year’s show closed. 

And now, finally, I have my cast 

of incredible garments. Bringing 

all the components together 

is like an enormous puzzle, and 

I know the 2017 show is going 

to be amazing. I can’t wait for 

opening night!” 

The first round of judging by 

WOW’s 2017 competition judges 

Dame Suzie Moncrieff, fash- 

37 

ion designer and artist Kerrie 

Hughes and artist Michel Tuffery 

took place at the National 

WOW Museum in Nelson from 

July 7-9 2017. The finalist garments 

will now go through two 

further stages of judging, where 

they are assessed on stage, in 

motion. At this point the judging 

panel will be joined by 

Sir Richard Taylor from Weta 

Workshop and Valérie Desjardins 

from Cirque du Soleil, who 

will judge specific sections and 

awards. The finalists will be 

seen in performance by the public 

at the WOW Awards Show 

from September 21 to October 8 

before they move to the National 

WOW Museum for an exhibition, 

opening in December. 

Of the 103 finalist garments, 

48 are by 61 New Zealand designers, 

working as individuals 

or in collaboration. 

The Nation’s tastiest 

steak has been named 

New Zealand’s most 

tender and tasty steak 

was announced at the 

Beef + Lamb New Zealand 

Steak of Origin competition 

awards dinner, held in July in 

association with PGG Wrightson. 

Tim and Kelly Brittain 

from Otorohanga have been 

awarded the 2017 Grand 

Champion title for their Angus 

steak, in the competitions 

15th year. Being recognised 

as the country's top beef 

producer is an achievement 

Tim and Kelly are extremely 

proud of. 

The panel of judges, including 

renowned chefs, Ben 

Bayly, Gareth Stewart and 

Shaun Clouston completed 

two rounds of judging before 

the Brittains’ steak was 

deemed the county’s top 

from an initial line-up of 64 

semi-finalists. 

Chef judge, Shaun Clouston 

recognises the way in 

which this competition shines 

light on the country’s beef 

farmers, acknowledging that 

the high quality of beef within 

the New Zealand food service 

is down to their fine-tuned 

farming activities. 

“The paddock to plate link 

is one that New Zealanders 

are really interested in. It is 

important for us chefs to appreciate 

this and understand 

that an outstanding steak dish 

and dining experience starts 

well before the restaurant 

kitchen,” says Shaun. 

Before the judging day, 

scientists at Carne technologies 

tested all 305 of the competition 

entries to determine 

the top 20 percent in each 

competition class to progress 

through to judging. 

The two rounds of judging 

had the chefs assess each 

steak against a set of criteria 

such as aroma, tenderness, 

juiciness and taste. The first 

round of judging determined 

the medal placings in each 

class, results which were also 

announced at the awards dinner. 

From here the gold medal 

winning steaks in each class, 

excluding Lifestyle, were 

re-judged to decide the 2017 

Grand Champion and the 

2017 Brand winner. 

The competition’s six Best 

of Breed classes were open to 

all New Zealand beef farmers 

and included classes for European, 

British Angus, British 

Hereford, British Other and 

Crossbreeds and a class for 

Lifestyle farmers. The Best of 

Brand competition included a 

class for retailers and a class 

for wholesalers and foodservice 

suppliers. 

The 2017 Brand winner 

was also announced with 

Countdown taking home the 

title with their Countdown 

Angus brand and the Processor 

of the 2017 Grand Champion 

was Auckland Meat Processors/Wilson 

Hellaby. 

The competition is sponsored 

by PGG Wrightson and 

supported by AFFCO Moerewa, 

Alliance Group Ltd, 

Ashburton Meat Processors, 

Auckland Meat Processors/ 

Wilson Hellaby, Cabernet 

Foods, CMP Kokiri, Harris 

Meats, Land Meat NZ, Oamaru 

Meats, Progressive Meats, 

Silver Fern Farms and Taylor 

Preston. 

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RADIUS CARE GLAISDALE 

Lobell Construction’s 

experience key in 

high profile projects 

Lobell Construction has more than 34 

years’ experience building throughout 

Waikato. Previously known as Lue Shaw 

Builders, the small family business has 

grown into one of the region’s leading 

construction companies. 

Lobell Construction 

employs highly competent 

site managers, 

experienced carpenters, and 

the company takes pride in 

training apprentices. “We’ve 

trained apprentices who have 

gone on to win Waikato Apprentice 

of the Year,” says 

Louis Shaw, Lobell’s construction 

planner and co-director. 

Lobell’s longest standing 

project manager is on the 

Registered Master Builders’ 

Board and is involved in the 

industry at a senior level. 

Lobell Construction 

has been involved in many 

high-profile projects over the 

years, carrying out start to finish 

construction and project 

management. 

When Lobell was accepted, 

by developer Ian Patton 

of Oakland Group Holdings 

Ltd, as the lead contractor for 

Glaisdale Radius Residential 

Care Facility, it was under- 

stood that the job would be 

demanding due to the tight 

schedule, but Lobell has 

shown its expertise by completing 

the job on time and 

to budget. After a construction 

period of eight and a half 

months, Glaisdale Radius was 

opened by Hamilton’s Mayor, 

Andrew King on the May 31, 

2017. 

The single storied, 

mostly timber 

structure has a 

building footprint 

of more than 3300 

square metres 

The retirement premises 

consists of 80 bedrooms with 

ensuites, a dementia wing, 

several lounge areas, an activity 

room and library, as 

well as a commercial kitchen 

and healthcare facilities. The 

single storied, mostly timber 

structure has a building footprint 

of more than 3300 square 

metres. “The architect, Peter 

Chibnall, has maximised the 

use of space with this layout,” 

says Louis. “There are three 

separate courtyards, providing 

lots of outdoor space and 

letting ample natural light into 

the building, it is brilliantly 

designed, and the kwila timber 

interior finishing is striking.” 

Lobell is presently constructing 

a training facility 

for Canoe Racing NZ at Lake 

Karipiro, alongside the Rowing 

NZ High Performance 

Centre that Lobell was also 

involved in. 

With emphasis on Health 

and Safety, Quality Assurance 

and zero defects policy, Lobell 

Construction takes pride 

in its projects, because buildings 

are as much a part of the 

people who construct them, as 

they are to the end user. 

We wish Glaisdale Radius 

Health Care many years of 

successful business in its new 

facility. 

For all your construction needs... 

34A McKee Street, 

Pukete, Hamilton 

PO Box 10214, 

Te Rapa, Hamilton 

3241 

Phone 07 850 5188 

Fax 07 850 5186 

Office@lobell.co.nz 

www.lobell.co.nz 

DEDICATED 

P4892W



39 

New Radius Glaisdale facility 

‘part of the community’ 

A state-of-the-art rest home in Hamilton’s 

north east has been developed through a 

partnership between Radius Care and one 

of the city’s most prominent developers. 


The newly opened Radius 

Glaisdale which 

can accommodate 80 

people is poised to serve the 

city for many decades and become 

a significant part of the 

Glaisdale subdivision’s community. 

Development of Glaisdale, 

a 28 hectare subdivision in 

Rototuna which starts at the 

end of Resolution Drive and 

is bounded by Borman Rd 

and North City Drive began 

in 1997. The former Waikato 

district farm land was brought 

into Hamilton city and developers 

Ian Patton, Steve 

Agnew, David Lugton, and 

Malcolm MacDonald formed 

Glaisdale Partnership to progressively 

develop the land 

which will ultimately provide 

about 400 sections. 

The name Glaisdale stems 

from the heritage of former 

Kay Rd resident Mrs McCorkindale 

who was brought up 

in a Yorkshire Village of that 

name and came to New Zealand 

in the 1920s. The name 

of the town was on her gate 

and Ian Patton researched the 

town and even visited it while 

in holiday in Britain. A number 

of the subdivsion’s streets 

are named after Glaisdale’s 

streets. 

Ian says Radius Glaisdale 

came about due to a 6600 

square metre section of the 

subdivision on the corner of 

Hare Puke Drive and Borman 

Rd which was designated for 

community use. One possibility 

was to build a rest home so 

Ian and his colleages went to 

see architect Peter Chibnall at 

Chibnall Buckell Team Architects. 

“We said we could create a 

rest home, what would it look 

like, and discussions went 

from there,” says Ian. 

Peter introduced them to 

Jason McCarthy from Independent 

Project Management 

Services who in turn introduced 

them to Radius Care. 

A visit from Radius Care 

managing director Brien Cree 

clinched the deal. 

“They are good caring 

people,” says Ian of Radius 

Care. “It kind of evolved from 

there.” 

Aged care is becoming 


CF Reese Plumbing was proud to be selected as 

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exciting new development. 

CF Reese Plumbing was proud to be selected as the preferred 

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www.cfreese.co.nz | 32 Euclid Ave, Te Rapa 

PROUD TO BE 

ASSOCIATED WITH 

RADIUS CARE 

P: 027 766 8168 

E: mark@techtile.co.nz 

www.techtile.co.nz 

S7427C 

Delighted to 

work with 

Oaklands Group 

Holdings 

creating the 

new build for 

Radius Glaisdale 

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www.originwindows.co.nz



New Radius Glaisdale facility 

‘part of the community’ 

From page 39 

even more crucial in New 

Zealand as the population of 

over 65s is set to double over 

the next two decades. Radius 

Care was established in 2003 

to meet this need and in 2010, 

Brien Cree led a management 

buyout of the company, which 

brought it back into New Zealand 

ownership. Brien's vision 

was to “bring some good 

old fashioned Kiwi values and 

standards” back into the aged 

care sector, and to make Radius 

Care the best aged care 

provider in the country. 

The company has 22 locations 

around New Zealand, 

employing more than 1500 

staff and providing professional 

aged care for more than 

1700 residents. 

Radius Care, which has two 

other rest homes in Hamilton, 

decided to site a rest home on 

the land and Glaisdale Properties 

partners Ian Patton and 

Steve Agnew remained as 

landlords. Peter Chibnall was 

engaged to do design work 

and Radius played a big part 

in design which Brien Cree 

says was critical from Radius 

Care’s point of view. 

“We got involved very early 

on in the piece and had a lot 

of input into the design so we 

ilar way a local businessman 

had decided he wanted to 

build a rest home so we got 

involved early. 

“The rest home is only 12 

months old so it was good for 

Ian to go down and see what 

a new building looks like and 

see some of the things we 

were talking about.” 

Brien emphasises how 

much rest home care has 

evolved even in the last 25 

years. 

“Back then rest homes 

were often converted boarding 

houses, and there were 

a lot of shared rooms with 

two people, sometimes even 

four people together. We’ve 

“We’ve had to learn a lot 

about the rest home business 

along the way.” 

A landmark moment occurred 

during a visit to a new 

Radius rest home in Ashburton, 

Radius Millstream. 

“I was so taken it just 

changed our whole attitude 

about what we were doing,” 

says Ian. 

“It wasn’t a clinical place, 

it was a homely place and 

that’s what we have tried 

to create, something that’s 

homely.” 

Brien remembers the visit 

to Ashburton well and agrees 

it was significant. 

“The visit to Radius Mill- 

got exactly what we wanted,” 

he says. 

Ian who was based near the 

site and working alongside 

project manager Jason Mc- 

Carthy took responsibility to 

ensure Radius Care was delivered 

a building fit for purpose. 

“I had to learn their business 

and make sure we were 

constructing a building that 

would still be great in 30 stream in Ashburton was an 

years’ time,” says Ian. ideal scenario where in a sim- 


G.A.Hughes & Associates (2005) Ltd 

Civil & Structural Engineering Consultants 

We are proud to be associated with 

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installation of the Air Conditioning and 

Ventilation system at Glaisdale Radius. 

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• Wastewater & Stormwater 

Investigation & Design 

• Soil & Geotechnical 

Investigation & Report 

• Earthquake assessments/ 

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• Construction Monitoring 

• Foundation design 

• Retaining walls 

• Structural steel 

• Beams/lintels 

PLUS MUCH MORE 

Call us to discuss your engineering requirements 

The Team at GA Hughes & Associates are proud 

to be part of the new Radius Glaisdale Build 

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J5398P 

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• Seismolock GRC (Strengthening system for brick 

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We also repair cracked & damaged plaster walls as 

well as provide painting services. 

Chosen as the preferred contractor for Radius Care 

027 494 5775 | info@texmark.co.nz | www.texmark.co.nz 

J7464P


41 

From page 40 

From page 40 

moved a long way since those 

old boarding house days. It’s 

completely changed. Residents 

are much older now because 

people are able to stay 

at home longer which is good. 

But we are more medically 

oriented now. And residents 

are able to have the ability to 

enjoy facilities such as generous 

lounges and courtyards.” 

Ian’s huge experience of 

building and development 

was vital in his oversight of 

the project. 

Ian and wife Jenny started 

Jennian homes in 1981 which 

initially focused on delivering 

budget homes to first home 

buyers and single mums. The 

business spread into Tauranga 

and Auckland and started 

building bigger, more complex 

homes as the market 

changed. Ian developed Jennian 

Homes into a franchise 

across seven locations from 

Auckland to Christchurch, 

building 250 homes a year 

and turning over $15 million. 

When Ian and Jenny eventually 

sold the business, Ian 

pursued other ventures. He 

developed the Oaklands subdivision 

in Cambridge, commercial 

property in Hamilton 

including the Quantum Lodge 

motel in Pukete and with 

Glaisdale Property business 

partners purchased the land in 

Rototuna that would become 

Glaisdale. 

Ian says building a rest 

home was much more specialised 

that he had realised. 

“There’s a lot more involved 

that I realised initially. 

I liken it to building a little 

ship really, it’s a far more 

complex building than I’ve 

ever been involved in.” 

He says the size itself at 

37,000 square feet is astounding 

– the equivalent to 17 

houses. 

“When you walk through it 

you realise just how big it is, 

it’s amazing.” 

Rest homes have specialised 

needs; they are lit all 

night and need emergency 

power supplies, high pressure 

water in case of fire and 

different supplies of water to 

ensure heat for the rest home 

residents is appropriate. Ian 

says having developed the 

Glaisdale subdivision around 

the construction site was an 

advantage as he knew exactly 

what infrastructure was available 

and how to utilise it. 

Hamilton company Lobell 

Construction, with 20 years’ 

experience in both residential 

and commercial construction, 

was awarded the contract. 

“They were really really 

Proud to be associated with 

Radius Glaisdale Rototuna 

good and so well organised,” 

says Ian. 

He says it was a nostalgic 

time as many sub-contractors 

he had worked with during his 


Phone: 07 848 2477 • Fax: 07 848 2467 

Email: marcus@feisstelectrical.co.nz PO Box 13 035, Hamilton, 3251 

S5454C 

Telfer Young provides professional and confidential advice 

on all types of residential, rural, industrial, commercial and 

specialist property assets. 

Operating in a team environment, our specialist skills 

and knowledge coupled with our analytical expertise and 

experience, give us the ability to provide property advice and 

determine property values, and give informed and considered 

advice on market trends and the performance of property 

assets in both local and national markets. 

PROUD TO BE ASSOCIATED WITH THE 

NEW BUILD OF RADIUS GLAISDALE 

Congratulations on the opening of the New 

Radius Glaisdale Rest Home. Innerscape are 

proud to have provided mechanical and electrical 

consultancy services for this outstanding facility. 

· Building services technical 

advice 

· Building thermal and energy 

modelling computer simulations 

· Heating, ventilation, and air 

conditioning systems design 

and documentation 

· Electrical conceptual design, 

schematics, and performance 

documentation for power, 

lighting, data, comms, and 

security systems 

· Quality inspections, 

commissioning review and 

reports 

7 London Street, Hamilton 3204. 

Phone: (07) 839 2030 

J2954P 

Innerscape: Creating enhanced building environments 

through innovation and practical application of technology 

07 823 7570 | www.innerscape.co.nz 

J2997P



New Radius 

Glaisdale facility ‘part 

of the community’ 

Proud to support Oakland Holdings for the 

Glaisdale Radius Health Care New Build 

T: (07) 839 1335 I www.mgsl.co.nz 

Congratulations to 

Oaklands Group Holdings Ltd 

and Radius Residential Care on 

the opening of their new facility 

From page 41 

Jennian Homes days returned 

to be involved with the project. 

He notes the expertise 

of Origin Windows managing 

director Mike Tubbs and 

Robbie Lee of Lee Roofing. 

He pays tribute to the work of 

Marcus Feisst of Feisst Electrical 

and Aaron Rink of CF 

Reece whose advice with issues 

such as the water system 

was invaluable. 

“I just admire these guys 

so much, they worked so 

hard. It was a little bit of a 

renaissance where people got 

together again after a long period.” 

Ian says he’s proud of the 

building standards used for 

the rest home. 

“We have built it to be 

durable and last the distance 

and to still feel good in 30 

years’ time. Radius are really 

supportive of that because 

they want to preserve people’s 

dignity. 

Ian put his own touches 

on the project, sourcing kwila 

timber from Papua New 

Guinea which was milled in 

Indonesia and made into scotia 

and skirting and shipped to 

Auckland. 

“Masses of it arrived here 

on trucks and trailers. It gave 

the place a different feel, a 

distinctive look. And it is hardy 

and durable and will take 

the knocks.” 

Brian Cree says the project 

benefited from Ian’s experience. 

“Ian has a very high attention 

to detail and some of the 

features of the facility have 

come directly from him such 

as the kwila finishing. 

“That was partly as a result 

of him knowing how robust 

these rest homes need to be. 

“Ian has so much experience, 

it’s been a pleasure 

working with him.” 

Radius Glaisdale can provide 

expert nursing, dementia, 

palliative and respite care 

around the clock on a permanent 

or short-stay basis. 

The modern, private rooms 

are beautifully decorated and 

include spacious ensuites. 

Should residents wish to step 

out and socialise there’s a 

wealth of communal space to 

choose from, including several 

lounge areas, a large living 

room with big-screen TV, a 

library and an activity room. 

Radius Glaisdale offers a 

comprehensive activities programme 

and a varied social 

calendar. There is a fully appointed 

kitchen onsite, operated 

by a first class chef and 

a professional food service 

team (including dietician), ensuring 

that all residents enjoy 

fresh, great tasting and nutritious 

meals. 

With the rest home now 

up and running Ian is pleased 

with the design and the way it 

fits into the Glaisdale community. 

“The design is conservative 

and it’s timeless and durable. 

We’ve used bricks and 

plaster product. We wanted 

something that fitted in with 

the subdivision – not all 

chrome and glass next to a 

wetland. We are really happy 

with the result.” 

Brien stresses that Radius 

Glaisdale’s facilties such as 

its generous lounges are available 

to the wider community. 

The rest home can provide 

morning and afternoon teas 

and would like to see community 

organisations make use 

of its facilties. 

“The main thing for us as 

an aged care facility is to become 

integrated and part of 

the community at Glaisdale,” 

he says. 

“We want Radius Glaisdale 

to be recognised as a 

community asset,” he says. 

WAIKATO: 07 847 6747 

BAY OF PLENTY: 07 579 4898 

AUCKLAND: 09 262 1985 

www.ipms.net.nz 

Whangamata Woodworks are 

the proud suppliers of the 

Kwila doors for the new Radius 

Glaisdale Rest Home & Hospital 

• PROJECT MANAGEMENT • NEW DEVELOPMENTS 

• SEISMIC STRENGTHENING • WEATHER-TIGHT REMEDIATION 

J8165P 

108 Lindsay Road 

Whangamata 3620 

07 856 7947 

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S2284C 

Our Home is Your Home 

You could say we go above and beyond at 

Radius Glaisdale. But really, we’re just doing 

what we do best, which is providing the 

highest level of personalised support to 

each and every one of our residents. 

New Zealand owned and operated, 

our Kiwi values ensure residents are 

important beyond their medical needs. 

Within our purpose-built facility 

we focus on encouraging independence, 

preserving dignity, celebrating individuality 

and making our home their home. Staff offer 

a warm and respectful approach to meeting 

the needs of each individual as well as their 

friends and families. 

If you have any questions or would like to look 

around, please feel free to call or drop in for a 

chat and tour anytime. 

Radius Glaisdale 

Rest Home, Hospital & Dementia Care 

50 Hare Puke Drive, Flagstaff, Hamilton 

Ph: 07 222 2300 

Leaders in Care


43 

Gold Award Winning Master Builders for 20 years 

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From concept to reality – full design and build specialists 

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5 Karewa Place Te Rapa 

phone 07 8466442 or mobile 0274 439 136 

email paulk@steelshedsystems.co.nz 

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CAMPUS CRECHE 

New centre’s 

opening a highlight 

at Campus Creche 

Campus Creche is sited on the beautiful 

University of Waikato grounds with four 

separate buildings catering to different age 

groups. 


One of these centres was 

housed in an antiquated 

building and had outlived 

its usefulness, no longer 

being fit for purpose. Creche 

made the decision to build a 

new centre and for the next 

five years worked assiduously 

at gathering the financial resources 

together. 

Sue Bennett, the director 

says, “we worked really hard 

to get the money required for 

the project.” 

Once they had saved 

enough and reached their financial 

target they enlisted 

Keith Hay Homes to build 

their new centre. Keith Hay 

Homes had previously built 

a purpose-built building for 

them in 2010 and so with their 

proven track record were the 

obvious choice. 

The centre was designed 

by Creche staff with assistance 

from Keith Hay Homes. 

It is a similar design to the 

previous building, however, 

adjustments were made to 

accommodate a larger group 

of older children. It has taken 

some time to complete the 

project as there were various 

obstacles that had to be overcome. 

One of the challenges 

was the tricky nature of the 

site. The site is split level and 

the bank had to be excavated 

and a retaining wall constructed 

before the building could be 

brought on-site. 

“This work was all carried 

out by the university who were 

very supportive of the project 

and very helpful with practical 

support and assistance”, Sue 

said. 

The building was erected at 

the Horotiu site where Keith 

Hay Homes has its Hamilton 

branch. Creche staff were 

often at the site checking on 

progress. When it was time 

to move the centre to Creche, 

it was transported in two sections 

by Wilcox Building Removers. 

Sue says, “They were 

fantastic, and did an outstand- 


3 months to 15 months 

15 months 20 2 1/2 years 

2 1/2 years to 3 3/4 years 

3 3/4 years to 5 years 

20 ECE HOURS - for children 3 years and over 

CRECHE HOURS 

Monday - Friday 

7.30am to 5.30pm 

166 Hillcrest Road (Gate 6) 

HILLCREST, HAMILTON 

Providing early childhood educations and care on 

site at the University of Waikato since 1973 

P1336W

CAMPUS CRECHE 


45 

We are proud to be 

associated with 

Keith Hay Homes & 

the Campus Creche Job 

07 827 8367 

www.nulook.co.nz 

S2068C 

From page 48 

ing job getting the two buildings 

safely onto a difficult 

site.” 

At 4.30am a group gathered 

to watch one of the sections being 

moved onto the site. As the 

final touches were done joining 

the sections and the large 

covered deck constructed, 

the children would often peer 

through the fence to watch the 

progress of their new whare 

being built waiting in anticipation 

for the day they would be 

allowed to play there. Finally, 

the build was complete. 

The centre was blessed before 

anything was moved in. 

Whānau and children participated 

in this special ceremony. 

On Monday, 26 June, the 

centre was occupied. “It was 

a very, very exciting day, “Sue 

said. The centre is fresh and 

new and everyone is enjoying 

the lovely new building and 

environment. 

FARM DAIRIES 

RESIDENTIAL HOUSING 

ALTERATIONS • COMMERCIAL 

Don Chapman Waikato are proud to 

be part of Campus Creche new build 

07 889 6168 | shanan@donchapmanwaikato.co.nz 

www.donchapmanwaikato.co.nz 

Congratulations to the Campus Creche 

Trust on the completion and move into 

their new Early Childhood Centre! 

As a leader in affordable, 

transportable buildings Keith Hay also 

offers a range of affordable designs 

for many other purposes including 

Early Childhood Centres, Educational 

Classrooms & Commercial buildings. 

These can be customised to meet 

individual requirements. 

Benefits include: 

· Built off site for less disruption 

· Future flexibility to sell on or relocate building 

· Quicker build time 

· Built in our yard so no additional costs for 

building on-site 

· Range of pre-designed plans 

· Can be delivered to remote areas where 

labour may be difficult to source 

Our commercial designs are suitable for: 

· Early Childhood 

Centres 

· School Classrooms 

· Community Clubrooms 

· Medical Rooms 

· Staff Training Rooms 

· Sports Clubrooms 

· Site Offices 

· Workshops 

· Tourism Offices 

KEITH HAY HOMES 07 829 9809 

WWW.KEITHHAYHOMES.CO.NZ


CHILD FOCUS 

Celebrating 45 years 

of childcare that 

cherishes children 

In 1972, when Glennie Oborn opened her 

first centre in Auckland, her commitment to 

parents was to keep each child safe, loved 

and learning. 

As we’ve grown over 

the past 45 years, and 

had the privilege of 

being entrusted with the care 

of children in more regions, 

this commitment has remained 

constant. From the opening 

of our first Hamilton centre, 

in Rototuna in 2009, to the 

recent opening of our fourth 

Hamilton centre, in Flagstaff, 

you’ll still find our centres 

are family owned, guided by 

the same family values, and 

still providing fun-filled care, 

that nurtures children through 

kindness. 

Knowing your child is 

safe matters to parents, and to 

Kindercare. That’s why access 

to our centres is by keypad 

only, to control entry and exit. 

Protecting children in a secure 

environment is our priority. 

Love is at the heart of our 

centres because relationships 

matter. Our qualified, experienced 

team ensures your child 

will receive lots of cuddles and 

affection, which helps them 

settle, because they feel loved. 

Our team knows how essential 

it is to take the time to get to 

know your child, because it 

is through this understanding 

that we can be responsive to 

their individual needs. 

Learning happens naturally, 

through play, once your 

baby, toddler or preschooler 

feels safe and loved. When 

they’re relaxed, they can have 

fun, and enjoy discovering 

their world as they engage in 

indoor activities and spend 

time outdoors. Your child will 

benefit from freedom to move 

in open spaces, exploring tactile 

environments for sensory 

learning, and challenging 

themselves at each developmental 

stage. 

Home-made midday meals, 

and morning and afternoon 

snacks, ensure busy parents 

don’t have to worry about 

their child’s nutritional needs. 

With lots of fresh fruit and 

loads of veges for lunch, your 

child will enjoy a healthy variety 

that’s good for them too! 

Parents appreciate the value 

in preparing their child 

for school. At Kindercare, we 

know the difference a smooth 

transition makes for your preschooler. 

Our dynamic curriculum 

includes social/emotional 

development programme, 

Letterland (introducing the 

alphabet) and Cherry.bytes (a 

safe and fun introduction to 

technology as a learning tool). 

We’re privileged to be entrusted 

with your child’s care, 

and we’re here to work alongside 

your family. Pop in for a 

visit… we’re waiting to meet 

you and your child. 

Babies • Toddlers • Preschoolers 


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Flagstaff 

Frankton 

Peachgrove 

Flagstaff 380 Borman Rd 

380 Ph 07 Borman 262 0848 Rd 

Ph 07 262 0848 

Frankton 156 Massey St 

156 Ph 07 Massey 846 6644 St 

Ph 07 846 6644 

Peachgrove 

355 Peachgrove Rd 

355 Ph 07 Peachgrove 855 0045 Rd 

Ph 07 855 0045 

Flagstaff 

380 Borman Rd 

Ph 07 262 0848 


Frankton 

156 Massey St 

Ph 07 846 6644 

Peachgrove 

355 Peachgrove Rd 

Ph 07 855 0045 

Rototuna 

Rototuna 99 Thomas Rd 

99 Ph Thomas 07 855 3667 Rd 

Ph 07 855 3667 

Rototuna 

99 Thomas Rd 

Ph 07 855 3667 

YEARS OF 

CARING 

YEARS OF 

CARING

CHILD FOCUS 

Sunshine Childcare 

praised for commitment 

to children 

At Sunshine Childcare we offer a 

nurturing environment where the values of 

whānaungatanga (family) are welcomed 

and encouraged. 

With our parents and 

whānau we empower 

tamariki to 

become leaders in their learning, 

developing resilience, 

self-worth and strong sense of 

self and belonging. Individual 

cultures and backgrounds are 

an accepted part of each child 

and their whānau and we endeavour 

to incorporate these 

in learning. We focus on parent 

aspirations and the interests, 

urges and dispositions of tamariki. 

“We love Sunshine on Sunshine. 

The teachers truly care 

about our child and treat us as 

part of a very special family” 

– Emma. 

Our qualified and experienced 

teachers value each child 

as taonga and are committed 

to teaching and learning that 

provides positive outcomes 

for tamariki. This means our 

tamariki know they are valued, 

their learning is visible 

and they grow in social competence 

and self-management, 

being able to clearly articulate 

what they want and need, and 

supported to take care of their 

needs and their belongings 

with confidence. Tamariki are 

respected and consulted and 

given choices. Questioning 

and taking risks is encouraged 

and success celebrated. Our 

learning environment is safe, 

offers challenge and interest 

that invites tamariki to explore. 

Our park-like natural outdoor 

space enables kids to just 

be kids, playing in trees and 

puddles, and have heaps of 

fun. 

Our recent Education Review 

visit was very pleased 

with our strong commitment to 

our bicultural partners and our 

strength in providing quality 

learning and care for our tamariki. 

“Sunshine on Vickery is 

amazing Truly care about 

kids!” – Seval. 

We have two centres in Te 

Rapa. Our Sunshine Ave centre 

has separate rooms that caters 

for each age. Our Vickery 

Street centre is mixed age, with 

separate areas for under twos 

and over twos. We are a little 

pocket of sunshine in the heart 

of industrial Te Rapa. Come 

and experience the difference! 


Jazz Unlimited Dance Studio 

• Classes for all ages and abilities 

– 3 and 4 years old, ballet and jazz 

– 5 years and up, classic ballet, hip hop, 

American Jazz and tap, contemporary 

• Highly qualified teachers 

• Weekend classes available 

• Up to date modern facilities 

• Partner dance, ballroom, latin, salsa, 

Argentine tango, modern jive and more 

Term 3 begins on Monday 24 July 

188 Kent Street, Frankton 

jazzunlimited@xtra.co.nz | (07) 838 0096 

www.jazzunlimited.co.nz 

47 

What’s most important to you? 

þ Friendly and nurturing family environment 

þ Large natural outdoor environment and community garden 

þ 80% registered teaching staff with excellent staff/child ratio 

þ Full Healthy Heart nutritious meals and nappy service 

þ Specialty nursery and developmental learning areas 

þ An engaging learning environment 

þ 30 free hours for 3-5 year olds 

þ Affordable fees 

Ko te manu e kai and I te miro non ate ngahere 

Ko te manu e kai and I te matauranga non ate ao. 

The bird that eats the miro berry, his is the forest. 

The bird that eats education, his is the world. 

Parents! 

Give your child a chance to catch up or 

get ahead this year. Join us! 

Maths and English specialists Year 1–13 

Now taking preschoolers 

For your free consultation call us today! 

PHONE 0800 TUTORING 

Where education means more than just fun: 

It means success! 

HAMILTON WEST 07 848 2262 

HAMILTON EAST 07 853 5013 

www.kipmcgrath.co.nz 

J8003P


CHILD FOCUS 

Rotokauri welcomes new 

early education centre 

Quality, sustainability and a welcoming 

environment are at the heart of Rotokauri 

Early Education Waikato — Waikato 

Kindergarten Association's seventh early 

education centre to open in Hamilton. 

Located on newly-developed 

Arthur Porter Drive, 

this vibrant modern centre 

has been designed to be an inviting 

and inspiring environment 

for children aged three months 

to five years. 

your 

child’s 

29 Kindergartens, 6 Early Education 

Centres, and now Homebased Education 

through-out the Waikato 

20 ECE 

Hours 

The association has drawn 

from its vast experience with 

Cumberland (Flagstaff), The 

Park (Hamilton East), Te Rapa, 

Rototuna and Claudelands early 

education Waikato centres to 

create a spacious, stimulating 

Strengthen 

Education 

Unique 

Programmes 

Cool 4 

School 

Programme 

Stimulating 

Environments 

More 

Hours! 

More 

Days! 

Want to know more? 

www.kindergarten.org.nz 

0800 CHILDREN (244 537) 

Waikato Kindergarten Association 

environment. 

Five large separate rooms and 

designated outdoor playgrounds 

allow children to grow, learn and 

socialise, with an abundance of 

space for them to explore. 

The association is the only 

early childhood education provider 

in Waikato to be an Enviroschools 

partner, a unique 

initiative to educate our littlest 

Kiwis about sustainability, reuse 

and recycling, and it shows. 

“We are all about Kiwi kids, 

with a firm focus on sustainability 

and education” says Maree 

Stewart, CEO of the Waikato 

Kindergarten Association. 

“Fruit trees will be planted in 

the landscaped grounds, which 

children will learn to care for, 

and then use in food preparation”. 

The contoured areas will include 

huts, swings, bike trails, 

judder bars, zebra crossings, real 

grass expanses, veggie gardens, 

water, large sandpits and a host 

of other features to extend children’s 

learning. 

All age groups are catered 

for throughout the centre, with a 

dedicated room for transition to 

school. The young babies' area 

features first-class facilities, a 

sleep room with individual cots, 

and a unique outdoor area to 

assist in reaching those special 

milestones. 

The Rotokauri centre will 

join Cumberland, The Park, Te 

Rapa, Rototuna and Claudelands 

in offering meals prepared by an 

in-house chef, who cooks daily 

from a carefully-planned menu 

which meets the NZ Healthy 

Heart standards. The children 

care for edible gardens which 

contribute to these meals. 

Waikato Kindergarten Association 

has an impressive legacy 

in early childhood education and 

a proven reputation for successfully 

managing 29 kindergartens, 

homebased education centres 

and, soon to be, seven early 

education centres. 

Enrolments are now open. 

For more details phone 0800 

CHILDREN, or visit www.kindergarten.org.nz. 

Selecting a centre for baby 

Choosing a centre to care 

for your baby when you 

go back to work is not 

an easy decision. Many firsttime 

parents are not used to a 

lot of noise around the house 

from other children, and so 

they look for a quiet and calm 

environment with nurturing 

carers. Unfortunately, their first 

impressions of centres are not 

always good. Many centres are 

cramped, noisy, and the chaos 

of too much colour or clutter is 

typically overwhelming. 

Dr Maria Montessori (Italy’s 

first female physician) was an 

expert in child pedagogy. She 

recognised that children need 

uncluttered space - freedom of 

movement - so that they can 

roll over, sit up, crawl and walk 

when they are ready to do so. 

Montessori classrooms facilitate 

freedom of movement, exploration, 

and activities to encourage 

gross motor skills. Additionally, 

the baby rooms are designed 

to facilitate stimulation of the 

senses with natural materials, 

they are not cluttered or chaotic, 

and they are peaceful. 

Dr Montessori recognised 

that children thrive on routines 

and order, and that they develop 

in their own time frames. She 

discovered that children have 

sensitive periods in their life 

and at these times, they more 

readily absorb information (e.g. 

language and movement). Montessori 

teachers therefore provide 

activities that are relevant 

to the individual child’s interests 

so that by stimulating their 

interest, children learn concepts 

quickly and are then thirsty for 

more knowledge. 

Dr Montessori also identified 

that to raise independent 

children, one should “never 

help a child with a task at which 

he feels he can succeed”. As a 

policy, we therefore allow our 

toddlers to walk for themselves 

once they are able to do so, rather 

than carrying them around. 

At Fountain City Montessori, 

we focus on relationships and so 

each baby has a primary carer 

so that you have one person to 

communicate with about your 

child’s daily routine. 

Every Montessori pre-school 

has a different personality and 

not all Montessori centres cater 

to under two-year-olds. But if 

Montessori sounds like it is up 

your alley, don’t wait to visit 

your local centre - spaces are 

always limited!


49 

Post-settlement iwi making 

strong returns: ANZ report 

An extensive financial analysis of 31 postsettlement 

iwi/hapū shows all recorded a 

positive profit on commercial assets in the 

last reported year, with an average return 

on assets of 8.2 percent. 

“In unique and challenging 

circumstances iwi are 

demonstrating their ability 

to balance risk and reward to 

deliver strong commercial outcomes” 

ANZ head of Māori 

relationships David Harrison 

said. 

By comparison, New Zealand’s 

30 largest listed companies 

had an average return on 

assets of 7.7 percent and our 

five largest listed property trusts 

an average of 5.6 percent for the 

same period. 

Te Tirohanga Whānui – the 

annual ANZ Māori Business research 

series - this year collaborated 

with 31 iwi/hapū, with 

a combined asset base of $4.6 

billion. 

ANZ said the report shows 

clear evidence of the trend in 

iwi moving from asset holdings 

in cash and managed funds into 

more direct and active investment 

over time. 

“For New Zealand businesses 

looking for ‘transition of 

ownership’ solutions, a thriving 

iwi/Māori business sector offers 

new options with a real point of 

difference”, said Mr Harrison. 

“Iwi are looking for opportunities 

to invest locally, and in 

a capital constrained environment 

where we increasingly 

look overseas for investment, 

that is a great story for New 

Zealand.” 

“We are seeing more collaboration 

among iwi, not just in 

sharing information, but also to 

gain the scale needed to target 

bigger deals. The new co-investment 

fund being scoped by 

Ngāti Awa, the NZ Super Fund, 

and the Minister of Business, 

Innovation & Employment is a 

perfect example.” 

Ngāti Awa Group Holdings 

chief executive Geoff Hamilton, 

who contributed information 

to the report, said the 

However there is still headroom for iwi to 

use more external funding, within prudent 

levels, to help accelerate their growth. 

co-investment fund would allow 

Māori investors to "access 

and participate in much larger 

scale opportunities than could 

be achieved individually". 

Te Tirohanga Whānui - 

which delivers a new series of 

‘industry’ averages to help iwi 

review their investment strategies 

and planning processes 

– also highlighted low debt to 

equity ratios with average bank 

debt to total assets being 14 percent 

reinforcing the measured 

approach being taken by most 

iwi. 

“However there is still headroom 

for iwi to use more external 

funding, within prudent 

levels, to help accelerate their 

growth,” asid Mr Harrison. 

Despite the quantum of assets 

held by iwi the median 

assets per tribal member is just 

$9000 highlighting the enormity 

of the challenge faced to try 

and sustainably grow and leverage 

these assets for all future 

generations. 

Iwi who collaborated in the 

research already have the results 

and have been using them 

to help inform their investment 

decisions. Tainui Group Holdings’ 

general manager of strategy 

& finance, Lyndon Settle, 

commented “this was a most 

valuable set of insights that has 

supported our mahi going forward”. 

Ngāti Kuri Chair, Harry Burkhardt 

thanks ANZ for “providing 

an insight into the journey 

iwi are on around wealth creation”, 

noting “this was but one 

KPI we use in our journey to 

tino rangatiratanga.” 

Almost all iwi that took part 

saw value in continuing this collaboration. 

Koau Capital Partners 

- providers of contracted 

management services for several 

iwi that participated - noted 

“it would be a valuable resource 

to have an annual benchmark.” 

“As the post settlement environment 

becomes the norm for 

iwi, each are positioning themselves 

to make a meaningful 

difference to their own people 

– this process though, will have 

positive flow on effects for New 

Zealand as a whole,” said Mr 

Harrison. 

New electrician training centre in Hamilton 

Etco, a leading training 

provider for the electrical 

industry is to open a 

new training centre in Hamilton 

to help meet a nationwide 

shortage of thousands of electricians. 

“Hamilton is growing at 

a faster rate than the national 

average and there is significant 

demand for electricians to support 

the construction, industrial 

and domestic sectors,” said 

Etco chief executive Jeremy 

Sole. 

Etco has signed a lease for 

a building on The Boulevard, 

Te Rapa. The design process is 

now underway for the centre, 

which will include state of the 

art training equipment. 

The organisation has 

long-established training centres 

in Auckland, Wellington, 

Rotorua and Dunedin, and is 

also opening a new training facility 

in Christchurch. 

“There is a critical shortage 

of licensed electricians in New 

Zealand - it’s estimated that 

3000 more are needed to meet 

demand, including in construction,” 

said Mr Sole. 

“Currently we have 600 

apprentices in various stages 

of training with etco and we 

intend to lift that number significantly. 

“Our new Hamilton training 

centre will help to meet 

that local and national demand 

and we are looking to recruit 

more apprentices from across 

the region, providing additional 

opportunities for young 

people suited to a career in the 

sector. 

“The new centre will be 

equipped with the most modern 

learning technology, and 

learning systems, much of 

which has only recently become 

available to the sector.” 

Etco currently provides 

night classes several evenings 

a week in Hamilton operating 

from rented offices – as well 

as in 29 other locations around 

the country. 

However, Mr Sole said 

the Hamilton class numbers 

are higher than its previous 

Etco chief executive Jeremy Sole. 

premises could cater for, and 

all Waikato apprentices currently 

have to travel to Etco’s 

Rotorua training centre to undertake 

block release courses. 

The Hamilton centre, which is 

due to open on September 1, 

will now cater for more local 

demand as well as some from 

other areas. 

Etco apprentices are employed 

by the organisation for 

the duration of their apprenticeships 

and placed with host 

employers in placements that 

ensure they gain skills and experience 

in a variety of domestic, 

commercial and industrial 

settings. 

All training costs, apprentice 

salaries, annual leave, sick 

leave and pay during block release 

are covered by Etco. 

“Demand is such that every 

one of our apprentices is currently 

in a placement,” said Mr 

Sole. “We have a 95 percent 

completion rate and our apprentices 

typically achieve 10 

percent higher grades in their 

exams than others do elsewhere 

in the sector. 

“We are also unique in the 

level of support and pastoral 

care we provide to our apprentices 

– which is underlined 

by the positive feedback we 

receive from host companies. 

Etco manages the apprenticeship 

from beginning to end and 

our coordinators, who visit apprentices 

in the workplace, are 

also registered electricians.” 

Etco is a wholly owned subsidiary 

of Master Electricians 

New Zealand, established to 

provide employment and training 

for the electrical industry in 

New Zealand. 

Refuge calls for donations and help 

Do you have second hand 

furniture that could benefit 

a local woman in 

need? Or good quality preloved 

clothing, bedding and linen to 

help a deserved family make a 

new home? 

Waikato Women’s Refuge 

– Te Whakaruruhau is putting 

the call out for help this winter, 

to support women and children 

Waikato Women’s Refuge family 

violence specialist Lottie Siaosi. 

who have fled violent situations. 

The refuge, which has 

helped more than 4000 Waikato 

women escape violent and 

abusive relationships in the 

past year, is asking for people 

to donate household items or 

volunteer to help victims of domestic 

violence set up their new 

homes. 

“We need bedding and linen, 

furniture, kitchen items, 

irons, vacuum cleaners, clothing 

– all the things that people 

require when they need to set 

up a home from scratch,” says 

Lottie Siaosi, a family violence 

specialist at one of Waikato 

Women’s Refuge’s residential 

crisis houses. 

“When families have to 

move out of their home due to 

domestic violence, often they 

have to get out fast and often 

they can’t go back,” says Lottie, 

who has worked with families 

at the refuge for more than 

a decade. “We want to help 

give our women and children 

a fresh start, without the financial 

burden. If we can provide 

them items to help set up their 

new home, it is a huge help to 

them.” 

The refuge’s crisis service 

operates 24 hours a day, seven 

days a week providing advice 

and support to women and children 

escaping family violence. 

Their five Hamilton safe houses 

accommodate around 60 

women and children a week. 

They also provide transitional 

accommodation and support to 

families as they look for a more 

permanent home. 

Lottie says refuge staff and 

their families often volunteer 

their time to help women and 

children move house, and could 

use more “helping hands” and 

“strong helpers” to facilitate 

packing and moving. “We pack 

down houses, put everything 

into storage, and then when a 

suitable home is found we then 

have to move a woman and her 

family into the new house,” 

says Lottie. “We appreciate any 

‘manpower’ or ‘womanpower’ 

we can get. We also need 

people with vehicles – moving 

vans or trailers – to volunteer 

to help our families move. Any 

help is gratefully received.” 

Donations of toiletries, 

non-perishable grocery items 

and cash were also appreciated 

by the refuge. “Often when 

a woman is leaving in a hurry 

in the middle of the night, she 

comes to the safe house without 

even a tooth brush or tooth 

paste, and those are necessities 

for our families,” says Lottie. 


CEO Ruahine Albert says the 

organisation is grateful for the 

support it receives from the 

community. “Our services are 

unfortunately always in demand, 

and we rely on the generosity 

of funders, donors and 

volunteers to help women and 

children who need our help,” 

says Albert. 


recently received $1105 from Z 

Eastside customers through the 

Z Good in the Hood fundraising 

campaign. “It’s wonderful to 

receive this cash injection, especially 

with the recent school 

holidays,” says Raewyn Curtis, 

team leader of the community 

crisis team for Waikato Women’s 

Refuge. 

Raewyn said there were 

about 21 children in their safe 

houses at the moment, and the 

extra money helped fund some 

special school holiday activities 

and outings, including trips 

to the hot pools and museum. 

“Any support we can give our 

mums and families means so 

much to them, and to us,” says 

Raewyn. 

The Waikato Women’s Refuge 

– Te Whakaruruhau was 

established in 1986 by a group 

of local Māori women as a 

response to family violence. 

Since then it has grown from a 

one-bedroom flat into five safe 

houses across Hamilton City 

and provides 24/7 crisis services 

as well as working with 

families to create long-term 

change in the domestic violence 

scene. Its approach is holistic 

and family-centred, and includes 

working with men who 

are willing to change. 


takes an integrated approach to 

family violence working with 

a variety of agencies, but it is 

not connected with the national 

women’s refuge collective. 

People can contact the refuge 

to donate items, or to volunteer 

their time and support. 

Please phone 07 855 1569. If 

you need help from Waikato 

Women’s Refuge, phone the 

crisis line on 07 855 1569. Help 

is available 24 hours a day. 

For more information see 

waikatowomensrefuge.co.nz 

or follow TeWhakaruruhau on 

Facebook and Instagram.


A spotlight on Waikato’s tourism gems 

Our region is continually being showcased in 

different and exciting ways around the world 

and this past month has been no exception 

to that with the launch of the most recent 

New Air New Zealand safety video. 

Glimpses of the Waikato 

region can be caught 

on the video that comes 

with the airline’s usual combination 

of Hollywood glitter 

and creative measure – with the 

Waitomo Caves featuring in the 

clip that will operate on every 

Air New Zealand flight for the 

coming months. 

These videos have a reputation 

of being fun, but behind 

it all, it will inspire visitors to 

come to our region, especially 

when featuring one of our 

‘must-do’ attractions for our 

destination. 

With an upward trend on 

international visitor nights 

continuing for the region, the 

awareness from this safety video 

will no doubt help to grow 

these numbers further. It will 

encourage visitors to explore 

more of Waikato – whether 

it be underground, or abovethe-ground 

at our many other 

stunning attractions and natural 

wonders that we have within 

our region. 

Every visitor brings with 

them economic benefits for our 

region, and that is never to be 

underestimated. 

Tourism New Zealand’s new 

global 100% Pure New Zealand 

Campaign – ‘where one journey 

leads to another’ - also shines a 

spotlight on some of the key attractions 

in Waikato. 

There is a real sense of 

journey throughout our region 

which aligns perfectly with 

Tourism New Zealand’s campaign 

messaging - from visiting 

well-known icons such as 

Waitomo Caves, Hamilton Gardens 

and Hobbiton Movie Set 

to discovering stunning hidden 

gems such as The Blue Spring 

and emerging visitor attractions 

such as Sanctuary Mountain 

Maungatautari. 

As part of the Australian 

focus for the new global campaign, 

road trips along key 

touring routes in the central 

and upper North Island are being 

showcased to tempt our 

trans-Tasman neighbours across 

the ditch. 

The $1.4m partnership between 

Tourism New Zealand, 

eight regional tourism organisations 

and travel trade partners 

highlights self-drive itineraries 

centred on the Twin Coast Discovery 

Highway between Auckland 

and Northland; the Pacific 

Coast Highway taking in the 

Coromandel and Bay of Plenty; 

the Thermal Explorer Highway 

through Rotorua, Hamilton and 

Waikato and Great Lake Taupo; 

and the Volcanic Loop around 

Ruapehu. 

The eight-week campaign, 

which started recently, will feature 

across digital platforms, PR 

channels and outdoor mediums 

including bus stops and train 

stations in Sydney, Melbourne 

and Brisbane. 

The campaign is about encouraging 

Australians to explore 

more of the North Island, 

TELLING WAIKATO’S STORY 

> BY JASON DAWSON 

Chief Executive, 

Hamilton & Waikato Tourism 

to see different places and to 

travel in the shoulder months. 

The itineraries have been 

created to help the Australian 

market understand the different 

regions in the central and upper 

North Island, creating a simpler 

way for them to plan their journeys 

and ensure they understand 

how much there is to do in this 

diverse part of New Zealand. 

We continue to see the positive 

impacts of this type of 

effective regional marketing, 

with the current trend for visitors 

to stay in Waikato for the 

first or last night of their travels 

growing not only in the summer 

months but now also in to the 

spring and autumn. 


is the regional tourism organisation 

charged with increasing 

international and domestic 

visitor numbers, expenditure 

and stay. The organisation is 

funded through a public/private 

partnership and covers 

the heartland Waikato areas of 

Hamilton City, Matamata-Piako, 

Otorohanga, South Waikato, 

Waipa and Waitomo districts. 

Find out more: www.hamiltonwaikato.com


New Zealanders ‘careful with personal data’ 

Organisations need to address privacy 

and data security concerns and provide 

compelling reasons for Kiwi consumers to 

agree to share personal data. 

New Zealanders are selective 

about the circumstances 

in which 

they support sharing personal 

data with government agencies 

and commercial organisations 

via the Internet of Things 

(IoT), according to the 2017 

Unisys Security Index. 

These findings 

highlight that 

when it comes to 

personal data, there 

is a very delicate 

balance between 

privacy, security and 

convenience – even 

for organisations 

generally trusted by 

the public 

The Unisys Security Index 

is a global study that gauges 

the attitudes of consumers on a 

wide range of security issues. 

The 2017 study examined how 

willing New Zealanders are to 

share data with organisations 

via data analytics and the Internet 

of Things (IoT) – where 

devices can send information 

to other devices or systems via 

the Internet. The study polled 

1012 adults in New Zealand 

during April 2017. 

The vast majority of New 

Zealanders, 84 percent, support 

using a button on their 

smartphones or smartwatches 

to alert police to their location 

during emergencies. Yet 

only 31 percent support police 

being able to monitor fitness 

tracker data anytime to determine 

their location at a certain 

time. 

The findings indicate that 

New Zealanders will embrace 

IoT when they see a compelling 

reason such as personal 

safety and medical emergencies. 

But concerns about privacy 

and data security suggest 

they want to be able to control 

which organisations can access 

their data. 

Most New Zealanders (74 

percent of respondents) support 

medical devices such as 

pacemakers or blood sugar 

sensors automatically transmitting 

significant changes to 

a patient’s doctor. And 70 percent 

support the use of sensors 

in luggage to advise passengers 

at airports if their luggage 

has been unloaded and what 

carousel it will be on. 

Yet many fewer New Zealanders 

(27 percent) support 

using a smartwatch app to 

make payments, or a health insurer 

accessing fitness tracker 

data to determine a premium 

or reward customers for good 

behaviour (20 percent). 

“These findings highlight 

that when it comes to personal 

data, there is a very delicate 

balance between privacy, security 

and convenience – even 

for organisations generally 

trusted by the public,” said 

John Kendall, director of border 

and national security programs, 

Unisys. “For example, 

people are happy to use their 

smartwatches to alert police to 

their location when they need 

help, but they don’t want police 

to freely access that data at 

any time – they want to control 

when they share their data.” 

What Are the Barriers to IoT 

Acceptance? 

Of the New Zealanders who 

say they do not support various 

IoT applications, most 

cited privacy and security concerns 

as key reasons. In particular, 

many say they would not 

support an IoT application if 

they do not see a compelling 

enough reason to share their 

data or if they do not want an 

organisation to have such data 

about them. Data security is 

the biggest barrier cited for 

not supporting a smartwatch 

payment app. 

Richard Parker, vice president 

financial services, Unisys 

Asia Pacific says: “To address 

consumer concern around data 

security of smartwatch payment 

channels, banks need a 

multi-pronged approach that 

spans technology and policies 

to secure the data, as well as 

reassuring customers by communicating 

the steps taken by 

the bank to protect them – a 

fine line in delivering a frictionless 

customer experience 

whilst making sure they are 

secure.” 

Which Wearable Biometrics 

Do Kiwis Support? 

Wearable biometrics technology 

that analyses human characteristics 

to confirm an identity 

or monitor critical medical 

data are part of the IoT phenomenon. 

The vast majority of New 

Zealanders support police or 

border security staff wearing 

facial recognition body cameras 

to identify criminals or terrorists 

who are on watch lists 

(78 percent) or medical sensors 

transmitting significant 

changes to a patient’s doctor 

(75 percent). 

The survey results also 

showed that fingerprint scans 

on smartwatches could address 

security concerns around 

payment apps. “Approximately 

half of Kiwis (51 percent) 

support a fingerprint scan to 

control access to data on a 

smartwatch or to authorise a 

payment from the smartwatch 

(47 percent), with support 

increasing with age. This is 

a clear signal to banks that 

biometrics could help alleviate 

consumer concerns about 

smartwatch payment channels,” 

says Mr Parker. 

While 49 percent of New 

Zealanders support airline 

staff wearing facial recognition 

glasses to verify the 

identity of passengers boarding 

aircraft at airports, only 

24 percent support the same 

glasses being used to identify 

VIP customers for special 

treatment. 

John Kendall explains: 

“Kiwis see it as a trade-off: 

‘Is there a compelling enough 

reason for that organisation to 

capture this information about 

me?’ The findings reveal law 

enforcement, national security 

and serious medical conditions 

are considered acceptable justification, 

but customer loyalty 

programs and employee tracking 

are not – the impact on privacy 

outweighs the personal 

benefit.” 

Support for Data Analytics 

Varies 

Support for analysis of data 

collected from a range of 

sources also varies – even 

among different government 

agencies. Fifty-seven percent 

of New Zealanders support 

border security officers analysing 

the travel history of 

passengers, and those whom 

they are travelling with, to determine 

if they are eligible for 

fast-track border clearance. 

Yet only 42 percent support 

welfare agencies accessing 

personal spending data from 

credit card records and insurance 

policies to verify if 

benefit claims are legitimate. 

And even fewer (21 percent) 

support the tax office using the 

same data to verify income tax 

returns. 

Furthermore, the majority 

of New Zealanders do not 

support data analytics being 

used to sell goods and services 

to them. Sixty-four percent do 

not support banks monitoring 

individual customer spending 

behaviour to offer related 

products such as insurance for 

items they have purchased. 

And 62 percent do not support 

shop assistants using facial 

recognition glasses to identify 

loyalty programme members. 

Richard Parker explains 

that organisations that use data 

analytics must be sensitive to 

customer concerns. “Customers 

expect businesses to know 

them based on the history of 

their relationship. In a world 

where interactions may cross a 

range of channels and not just 

in person, many organisations 

are turning to data analytics to 

provide extra insight. Ironically, 

while they may be trying 

to improve the customer experience, 

if businesses cross 

the line and appear to invade 

customers’ privacy by revealing 

that they know more about 

them than what the customer 

has knowingly shared, it just 

turns the customer off. Technology 

alone is not enough; it 

must be used in the context of 

understanding human nature 

and cultural norms.” 

TEDxRuakura 

returns in August 

After a successful 2016 

event, TEDxRuakura 

returns this year with 

an outstanding line-up of 

speakers bringing ideas worth 

spreading to Hamilton August 

20. 

From fire-breathing entrepreneurs, 

equality champions 

and storytellers, to cyber 

security legends and technology 

disruptors, the 2017 

programme is diverse but the 

speakers are all versed to present 

their unique ideas in the 

18-minute format. 

The event is to be held at 

the Gallagher Academy of 

Performing Arts, the University 

of Waikato with general 

admission tickets costing 

$100, and student concession 

tickets $80. Ticket availability 

is limited to create an intimate 

experience and spark deep discussion 

and connection with 

the ideas presented by the 

speakers. 

Now in its third year running, 

TEDxRuakura is curated 

and choreographed by a dedicated 

committee of local volunteers, 

led by license-holder 

and local business owner 

Quentin Weber. 

“To be able to offer Hamiltonians 

an authentic TEDx 

experience, with a cast of 

high-caliber thought-leaders is 

very exciting,” says Quentin. 

“Our hope is that through 

providing a knowledge-sharing 

platform for these innovative 

ideas, conversations 

will be sparked between 

like-minded people. We’d 

love to see both TEDx enthusiasts 

and those new to the 

TEDx movement come along 

and open their minds to new 

ways of thinking.” 

The full-day programme 

will run from 10am to 5pm 

with opportunities throughout 

the day to network with other 

attendees. 

Logan Elliott 

Linda Radosinska 

Videos of the TEDxRuakura 

talks will be made freely 

available online after the 

event, and all have the chance 

to be featured on TED.com 

Paloma Aelyon 

Sam Elton-Walters 

Rosie Bosworth 

Tania Jones 

and gain millions of views 

from world-wide audiences. 

The TEDxRuakura speakers 

for 2017 are: 

Michael Peters 

Victor Ahipene 

• Professor Michael Peters 

• Victor Ahipene 

• Paloma Aelyon 

• Sam Elton-Walters 

• Linda Radosinska 

Ryan Ko 

Andrew Judd 

• Associate Professor Ryan Ko 

• Andrew Judd 

• Tania Jones 

• Dr Rosie Bosworth 

• Logan Elliott 

Support for joint funding of critical infrastructure 

A 

government initiative to 

allow public and private 

investment in critically 

needed infrastructure is a significant 

step forward for the country, 

according to the Employers 

and Manufacturers Association 

(EMA). 

Crown Infrastructure Partners 

was launched in July and 

goes some way to addressing 

particular concerns raised by 

the EMA. 

"We have been pushing 

the need to look at different 

models to remedy our national 

infrastructure shortfall and 

we see today’s announcement 

as a clear win in this regard," 

say EMA chief executive, Kim 

Campbell. 

"In our recently released 

Election Manifesto two of the 

key areas we highlighted have 

been somewhat addressed by 

this announcement. Our manifesto 

stated the importance 

of expediting critical national 

infrastructure and the pressing 

need to broaden funding options 

available to local authorities." 

The Government announced 

in July the re-purposing of 

Crown Fibre Holdings into 

Crown Infrastructure Partners 

in which it will co-invest $600 

million alongside local councils 

and private investors to fund 

road and water infrastructure 

for housing developments. The 

crown company will use the experience 

and skills gained in the 

fibre rollout to attract private investment 

in infrastructure necessary 

to open up large tracts of 

land for housing development. 

This will alleviate pressure 

on cash-strapped councils 

which are struggling to fund 

new long-term infrastructure. 

"This is targeted at enabling 

much needed housing development 

by resolving infrastructure 

shortfalls in the sector, although 

$600 million will not go 

far. However, we are more interested 

in how this model will 

be used to address broader infrastructure 

investment issues. 

"For example there are a 

number of major transport projects 

in the Golden Triangle or 

Auckland that require partial or 

complete funding by councils. 

When the new model is bedded 

in and successful it could easily 

be expanded to include these. 

"Investment in critical national 

infrastructure is vital to 

drive the uplifts in economic 

and social wellbeing that New 

Zealanders expect. We need action 

and today’s announcement 

certainly bodes well for the 

bold steps which need to be taken 

to address our infrastructure 

shortfall," says Mr Campbell.


PLATINUM TRANSFERS & TOURS 

New business owners Steven and Bronny Pett. 

Luxury tour service 

takes off in Hamilton 

Steven and Bronny Pett are true believers 

when it comes to Hamilton and Waikato. 


Through their new business, 

Platinum Transfers 

& Tours, they are 

providing what’s known as 

Hamilton’s Hidden Secrets 

Tour, the first ever luxury, 

customised tour of the city for 

visitors. 

The guided tour includes 

Hamilton Gardens, Waikato 

Museum and Arts Post, Memorial 

Park and Waikato River 

history. A complimentary 

tea or coffee including a slice 

or muffin at The River Kitch- 

en Café. The city tour is one 

of a number of tours that Platinum 

Transfers & Tours offers 

around Waikato and beyond. 

Other destinations include 

Zealong Tea Estate, St Andrews 

Golf Course, Waikato 

River Explorer Scenic Cruise, 

Good George Brewery Tour, 

Gordonton Village Tour, Hobbiton, 

Waitomo Caves and 

Rotorua. 

The owner operators of the 

new licensed and accredited 

passenger service are excited 

about showcasing Hamilton to 

visitors in a way never done 

before: A personalised, door 

to door, luxury service which 

can be customised according 

to their client’s needs. And 

they MEAN luxury - their 

vehicles, a Grand Cherokee 

Overland and the Premier 

Ford Tourneo van both have 

tinted windows, air conditioning, 

spacious plush interiors, 

charging ports for phones and 

complimentary chilled bottled 

water. Platinum Transfers & 

Tours drives only the client – 

NO sharing the vehicle with 

strangers. 

The new venture is already 

gaining regular business from 

corporates for its premium 

transfers and Steven and 

Bronny’s customised tours are 

beginning to take off. 

The Petts built the 

Hamilton’s Hidden Secrets Tour. 

award-winning Astra Motor 

Lodge near Waikato Hospital 

four years ago, basing much 

of their business on great relationships 

with corporates such 

as Waikato District Health 

Board, Gallagher, the police 

and government departments. 

It is from these and other 

great corporate relationships 

that much of their new business 

is derived. 

Astra Motor Lodge was 

highly ranked on Trip Advisor 

for a number of years and in 

2015 Steven and Bronny won 

AA Traveller NZ Host of the 

Year, an achievement they put 

down to a huge emphasis on 

customer service. 

While owning the Astra 

Motor Lodge, the couple 

would often transfer guests 

and Steven and Bronny spotted 

a gap in the market for 

premium transfers around 

Hamilton. They’ve made the 

niche their own. 

“Platinum Transfers & 

Tours will arrange a safe and 

pleasant transfer for all companies’ 

clients and can provide 

an ease of travel throughout 

their stay,” says Steven. 

“Travelling with us means 

clients always arrive relaxed 

and on time.” 

They’ve extended the 

transfers into customised 

luxury tours. Businesses will 

often host VIPs from elsewhere 

in the country or overseas. 

Trying to provide entertainment 

for guests or their 

families can be an executive 

assistant’s worst nightmare. 

Platinum Transfers & Tours 

can take all this pressure away 

by customising tours accord- 


Exceptional 

Luxury Journey 

An exceptional journey 

requires an exception 

company. Reliable premier 

luxury transport with great 

care taken. 

Start your journey with us. 

Door to door service. 

027 227 9581 or 027 560 4838 

info@ptt.nz 

www.platinumtransferstours.co.nz 

J7247P



53 

Zealong Tea Estate 

The team at Cleland 

Hancox wish Bronny 

and Steven, of Platinum 

Tours & Transfers, all 

the best with their new 

business venture. 

www.clelandhancox.co.nz 

Hamilton Office 

3rd Floor 18 London St 

07 838 2692 

Morrinsville Office 

190 Thames St 

07 902 2004 

J6278P 

From page 56 

ing to the client’s time frames. 

“A company’s most valued 

asset is represented by its 

clients, so you need to make 

sure they enjoy their time 

with you. There are a lot more 

VIPs coming into Hamilton 

now. They may have only two 

or three hours to kill before 

a meeting or a few hours off 

in an afternoon. Or they may 

have brought a partner with 

them and want to keep them 

entertained while they are in a 

meeting.” 

Basing the business in 

Hamilton takes advantage of 


Hobbiton 

Proud to be associated with Bronny and Steven 

of Platinum Tours and wish them well 

· The River Kitchen 237 Victoria Street, Hamilton · 

Waitomo Glowworm Cave. 

Monday - Friday 7am - 4pm Saturday 8am - 4pm Sunday 8am - 3pm 

E: hello@theriverkitchen.co.nz · P: 07 839 2906 · Like us on Facebook 

J5537P



Luxury tour service 

takes off in Hamilton 

We offer a complete creative signage and business 

imaging service. From concept, design, supply and 

installation. We offer clients high quality workmanship with 

an eye for detail, a friendly, professional service, and the 

willingness to exceed customer's expectations. Examples 

of out work can be seen throughout the greater Waikato 

area, and throughout New Zealand and abroad. 

• Graphic Design 

• Vehicle & Fleet Graphics 

• Digital 

• 3D & Router 

• Banners 

• Sticker & Label 

Complete Business 

Imaging 

From page 57 

its central location and the 

ability to do a number of day 

trips, all within about an hour 

from the city. 

But instead of trying to 

fit in with bus timetables on 

a trip to Hobbiton or Waitomo 

Caves, the trip can be arranged 

around the visitor’s 

timetable. 

Steven and Bronny emphasise 

that there is plenty for 

guests to see and do in Hamilton 

itself. 

“Some people miss Hamilton 

out completely when 

they think of tourism whereas 

we base our whole operation 

around Hamilton,” says Bronny. 

“We are really passionate 

about the city and we want to 

keep people here – not for just 

one night.” 

Platinum Transfers & 

Tours is not just for corporate 

TESTIMONIALS 

SIR WILLIAM AND LADY JUDI GALLAGHER 

guests and Steven points out 

that if two or more people are 

travelling together the cost 

drops significantly and is not 

much different to a regular 

bus or shuttle trip. 

Steven and Bronny plan to 

extend tours in the summer 

and hope to add on attractions 

such as, Raglan, local 

stadium tours and river tours. 

Auckland day trips have been 

another suggestion so let us 

customise your trip. 

“We highly recommend Platinum Transfers and Tours. Their service, 

without exception, has been prompt, reliable and courteous. 

We are also excited about Bronny and Steven’s plans for Tours of 

Hamilton and surrounding attractions and wish them every success.” 

The team at Red Star Signs are proud to be 

associated with Platinum Tours and Transfers and 

wish them all the best for your new business venture. 

15 Empire St, Frankton, Hamilton 

P. 021 782 761 | E. clinton@redstarsigns.co.nz 

J2806P 

AMANDA GRAHAM, MANAGER BUSINESS EVENTS 


“We are delighted to welcome Platinum Transfers and Tours. It is great 

to have another corporate transfer operator in the region to cater to the 

growing and discerning conference and business event market. PTT’s 

tours offer fantastic options for accompanying persons. Come and say 

hello to Bronny & Steve, and learn more about PTT, at our upcoming 

Business Events Showcase being held at Claudelands on 10 August 

www.hamiltonwaikato.com/showcase” 

Visit Platinum Transfers & Tours website to view 

everything that we have to offer. www.ptt.nz 

As we believe service is of the key importance, we do not 

pick up other clients to share your vehicle. The service 

we provide is door to door so you will not be left waiting 

hours at either end of your chosen place of pick up. 

www.platinumtransferstours.co.nz 

J8876P



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Making tax simpler 

Inland Revenue (IRD) is now full swing 

into the implementation of its business 

transformation programme, which aims to 

improve New Zealand’s tax system to meet 

current and future needs. 

The latest publication in 

the Making Tax Simpler 

series centres on 

ways IRD can leverage technology 

and other changes to 

the tax system to make it more 

straightforward for the majority 

of individuals to comply 

with their tax obligations. 

Income tax is currently 

collected from individual 

taxpayers by two main 

methods: 

1. Some payers of income 

withhold tax from payments 

made to individuals, and 

forward the tax directly to 

IRD, such as employment 

taxes collected through the 

PAYE system and bank 

interest taxed through the 

“Resident Withholding Tax’ 

(RWT) system. 

2. Under the self-assessment 

system, individual taxpayers 

report all of their income 

to IRD on their tax return 

and it is taxed accordingly. 

The draft simplification 

proposal aims to shift the focus 

onto the first withholding 

tax method, and improve the 

current collection methods. 

The changes are broadly broken 

down into what happens 

during the tax year, and what 

happens at year end. 

During the year 

Under the current withholding 

tax system, it can be difficult 

for IRD to collect the correct 

amount of tax from an individual. 

The nature of the system 

means that mistakes can 

be made in selecting PAYE 

codes, or unexpected changes 

in income can lead to refunds 

or tax to pay at the end of the 

year. For example, when an individual 

has two jobs, and the 

second job puts them partially 

into a higher tax bracket, they 

may be taxed at 33 percent 

on all of that income, causing 

them to be overtaxed. A tax return 

is then required to refund 

the additional tax. 

Under the new system, IRD 

will gather better quality information, 

and suggest changes in 

real-time, to more accurately 

tax an individual at the time 

income is derived. 

After the end of the tax year 

At the end of a tax year, individuals 

are currently required 

by law to consider their income 

tax position and determine 

whether they are required 

to file a tax return or request a 

personal tax summary. 

IRD considers this is onerous 

and complex for many individuals 

with straightforward 

tax affairs, and many taxpayers 

are unaware that they are 

responsible for ensuring they 

have paid the correct amount 

of tax for the year. IRD propose 

two options to improve 

this. 

At the moment, IRD automatically 

issue a personal tax 

summary to a number of individuals, 

e.g. those who have 

used a special tax code or received 

working for families’ 

tax credit. The individual is 

required to verify and correct 

the information, and any tax 

payable / due is calculated. It 

is hoped that the improvements 

made to the withholding tax 

system ‘during the year’ mean 

that the tax that has been withheld 

(eg. employment income 

and bank interest) will be accurate 

and a tax return will not 

be needed. 

Instead, IRD would contact 

the individual if there 

was a year-end tax liability or 

refund. Employment income, 

interest income, NZ sourced 

dividends, and Maori authority 

distributions would all be accounted 

for by the IRD in the 

individual’s tax calculation. 

Individuals will still be 

responsible for providing additional 

information to IRD 

if they earned income without 

any withholding tax, such as 

self-employment or rental income. 

The information will be 

provided to IRD using their 

online system, and after the 

first year reporting a certain 

type of income, the system 

would automatically prompt 

individuals to add similar information. 

Other changes include increasing 

the use of direct bank 

transfers for tax payments / 

refunds, and refunds may be 

automatically paid to the individual 

without needing to 

be requested. It will also be 

easier to claim a donation tax 

credit through the online system, 

without needing to file an 

IR526 

In an ideal tax system, an 

individual would always pay 

the correct amount of tax, nothing 

more and nothing less. The 

ability for IRD to help people 

get their tax position correct is 

dependent on them receiving 

quality information in a timely 

manner rather than receiving it 

when it is too late to make an 

immediate correction. Through 

a more regular and timely provision 

of information to IRD, 

TAXATION AND THE LAW 

> BY HAYDEN FARROW 

Hayden Farrow is a PwC Executive Director based in the 

Waikato office. Email: hayden.d.farrow@nz.pwc.com 

they will be better placed to 

ensure a higher number of individuals 

have paid the correct 

amount of tax by the end of the 

year. 

Some may have concerns 

about the increased information 

gathering by IRD. It will 

be a case of balancing the need 

for privacy against the need for 

efficiency. 

The comments in this article 

of a general nature and 

should not be relied on for specific 

cases. Taxpayers should 

seek specific advice. 

CBD parking sensor installation under way 

Sensors are being installed 

in Hamilton’s CBD as part 

of a new parking system 

aimed at revitalising the central 

city which begins on October 1. 

Hamilton City Council contractors 

are installing ‘smart’ 

sensors in all on-street parking 

bays including bus stops, loading 

zones, disability parks and 

taxi stands. When operational, 

the new parking system provides 

free on-street CBD parking 

for the first two hours and 

then $6 per hour for the third 

and subsequent hours. 

The current parking charges 

are $2 per hour with a maximum 

two-hour time limit. The 

new parking technology will 

include the sensors and an app 

to allow payments on mobile 

devices as well as monitoring 

levels of parking availability. 

Current parking meters will remain 

for now. 

Contractors started installing 

the first of the 1345 parking 

in on-street parking bays 

in the central city from July 

18. The aim is to complete the 

work in four stages by August 

15, although the work is weather-dependent 

so these dates 

may change. Contractors will 

be drilling small holes in the 

centre of each parking space 

and inserting a small electronic 

sensor. 

Much of this work will be 

done at night to reduce traffic 

effects (between7pm and 7am) 

and contractors are doing some 

day work to reduce the effects 

of construction noise for residents 

or visitor accommodation. 

Contractors will also be adjusting 

the work schedule to 

minimise parking disruption 

for the retail, entertainment and 

hospitality sectors of our CBD. 

The nature of the work 

means some noise and traffic 

affects are unavoidable but 

there will be no road closures. 

Contractors will be working 

in stages, coning off a series of 

parks and then reopening each 

park as the sensors are placed. 

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What is inbound 

marketing? 

MARKETING MATTERS 

> BY MEHRDAD BEHROOZI 

Mehrdad (Merv) Behroozi is general manager of Hamilton graphic 

design and web development company E9. Phone: 07 838 1188 

Email: merv@e9.nz 

Traditional marketing is all about fighting 

for the attention of potential customers. In 

essence we do what we can to break into 

their lives and make them see our brands, 

services, and products. This is primarily 

done through advertising in publications, 

radio, TV, and on websites. 

Often, in an attempt to 

get the most out of each 

dollar spent, the focus 

of the advertising is not on a 

person but rather on a target audience. 

If the campaign is successful 

then a few people from 

the target audience will think of 

our services or products when 

they find themselves in a situation 

that requires it. 

Inbound marketing uses a 

different philosophy. Instead 

of trying to interrupt the lives 

of target audiences with our 

marketing message, inbound 

marketing focuses on attracting 

qualified prospects. This 

is done through the design and 

distribution of content and materials 

that are relevant, useful 

and address the problems that 

the person or business has. 

Rather than being a message 

that interrupts the prospect’s 

life, it is information that the 

prospect is actively searching 

for through Internet search engines 

like Google, blogs, and 

social media platforms such as 

Facebook. For some time now, 

marketers have known that the 

shape of the sales funnel has 

changed. The widest part of the 

funnel is no longer at the top. 

The Internet has given customers 

convenient access to a far 

larger plethora of solutions. Today 

customers start their search 

for a solution by checking out 

the brands they have been exposed 

to and then, instead of 

streamlining the options, they 

search for all the other alternative 

options that are available 

online. It is at this stage that the 

content designed by inbound 

marketers kicks into play. The 

inbound marketer is attracting 

the prospect by providing the 

useful information that they 

are looking for in the place that 

they are looking. 

Inbound marketing consists 

of four stages: attract, convert, 

close and delight. Each stage 

has to be used in sequence. 

The “attract” stage in inbound 

marketing is very specific about 

who it targets. The idea is to 

attract the right person, at the 

right time, using the right content. 

Once the correct person has 

been attracted, the next step, 

“convert”, becomes a lot easier. 

A person turns into a prospect 

when the person willingly provides 

his or her email address in 

return for some content. 

The “close” stage is concerned 

with the conversion of 

the prospect into a customer 

and can be done through the use 

of emails with Call-To-Actions, 

CRMs that enable the better 

client relationship tracking, 

and nurturing through better 

targeted communications and 

content. 

Finally after the prospects 

have become customers it is 

important to continue engaging 

with them. Since the phrase 

was coined by Brian Halligan 

in 1999 inbound marketing has 

matured from a dark art used by 

startups and agencies into a well 

established marketing method 

used by companies of all sizes. 

It is especially well suited to the 

changed shape of the marketing 

funnel that has been caused by 

the Internet. Fundamental to its 

success is the creation of excellent 

content and that requires 

excellent research, analysis, 

copy writing, and design. Businesses 

that embark on inbound 

marketing campaigns without 

high quality content seriously 

risk damaging their brand. 

Holographic computer technology create a buzz 

TECH TALK 

> BY DAVID HALLETT 

David Hallett is a director of Hamilton software specialist Company-X, 

design house E9 and chief nerd at Waikato Need a Nerd. 

Company-X analyst Chris Gardner tries out Microsoft New Zealand’s new HoloLens. 

To say we love getting our 

hands on the latest technology 

at Company-X is 

an understatement. In fact, we 

embrace it. Which is why, when 

Microsoft New Zealand turned 

up at Wintec’s Hamilton CBD 

campus with the first self-contained 

holographic computer to 

show off you couldn’t see our 

team for dust. 

Software developers, business 

analysts, directors, you 

name it, formed a polite line in 

The Atrium to try on Microsoft’s 

answer to the VISOR worn by 

the starship Enterprise’s chief 

engineer Geordie La Forge in 

Star Trek: The Next Generation. 

It’s called the HoloLens and 

puts what was considered, just 

30 years ago, to be 24th century 

technology into the hands of 

21st Century people. 

LaForge’s VISOR enabled 

the character, who was otherwise 

blind, to see throughout 

the electromagnetic spectrum, 

from heat and infrared through 

visible light to radio waves. HoloLens 

does something equally 

amazing. It allows software 

developers, like the clever 

team we have at Company-X, 

to create software that renders 

computer generated 3D objects 

alongside real world objects. 

Microsoft calls the application 

of this new technology 

mixed reality because it mixes 

reality with virtual reality images 

created by the headset. 

“Mixed reality brings people, 

places, and objects from 

your physical and digital worlds 

together,” Microsoft boasts on 

its website. “This blended environment 

becomes your canvas, 

where you can create and enjoy 

a wide range of experiences.” 

Instead of Skype for 

business calls, or 

Google Hangouts, 

over a webcam, 

HoloLens allows the 

sorts of holographic 

Jedi Council calls 

seen in the Star Wars 

movies. 

When we tried the HoloLens 

at Wintec it was nice to hear 

that, at least some of our developers 

were already more than 

familiar with the HoloLens and 

had tried it out before. Not bad 

for a technology in the process 

of hitting the ground, running. 

Microsoft included a working 

application for the medical 

profession for us to get our 

heads around, and our hands on. 

Anyone wearing the HoloLens, 

with the app running, could 

examine a three dimensional 

computerised cadaver created 

from data from a real cadaver. 

It was as if the cadaver was in 

Wintec’s Atrium with us, as the 

Company-X team poked and 

prodded the simulation to learn 

how the human body works. 

The neat thing about the application 

was that we could take 

as long as we needed, which 

wouldn’t have been the case if 

the cadaver had been real, and 

everyone got the chance to have 

precisely the same experience, 

which would be helpful when it 

comes to evaluations. 

The training possibilities 

such a device can offer are as 

limitless as the applications 

business leaders can think up, 

and software developers can 

build. 

HoloLens can also take 

more mundane tasks, such as 

teleconferencing, up a level. 

Instead of Skype for business 

calls, or Google Hangouts, over 

a webcam, HoloLens allows 

the sorts of holographic Jedi 

Council calls seen in the Star 

Wars movies. Picture a council 

of, say, a dozen, with some of 

them in the room and others off 

site. Those off site can be represented 

by life sized holograms, 

being broadcast from wherever 

the participant is, via HoloLens. 

The technological landscape 

is changing all the time, often 

making the business world an 

easier place to navigate.


New Flex Fitness perfect for city workforce 

A new vibrant fitness centre in the 

heart of Hamilton’s CBD provides the 

city’s workforce with a quality training 

environment where they can exercise close 

to their workplace. 


Since its opening just over 

three months ago, membership 

is growing fast at 

the new Flex Fitness Hamilton 

CBD on Winger Subaru’s former 

site in Anglesea St. 

Flex Fitness CBD is one 

of 12 clubs within what is the 

fastest growing gym franchise 

in the country. Planned growth 

see’s six more clubs opening 

by year end. 

Owner Tony Tracey, who 

in three years built up his other 

Flex Fitness club based in 

Morrinsville into a busy, profitable 

community hub. He is ex- 

cited about the Hamilton CBD 

location on a street which sees 

12,000 vehicles a day. He’s already 

noticed that the new gym 

has become a ‘go to’ place for 

CBD employees during the 

day. 

“It is really a destination 

site where workers come either 

during their lunch breaks or before 

or after work. I’ve noticed 

it’s quieter in the evenings so 

people are often working out 

here before they leave the CBD 

each evening.” 

Tony says Flex Fitness 

Hamilton CBD is benefiting 

from the convenience it offers 

those working in the city, 

many of whom enjoy a boutique-style 

environment which 

is a bit different than the usual 

gym. My focus is always on 

the people, creating a culture 

and vibe that draws people 

together to train in a positive, 

supportive environment. 

He aims to work closely 

with corporates, more of 

whom are implementing wellness 

packages for their staff as 

they see the value of ensuring 

employees are active and have 

ways to unwind and de-stress. 

“We are keen to work with 

businesses who may be wanting 

to subsidise staff memberships 

at Flex Fitness Hamilton 

CBD,” says Tony. 

Tony enjoys the atmosphere 

and culture of Flex Fitness 

which he says is different from 

the sterile, sameness some 

gyms offer. 

Tony loves the way Flex 

Fitness Hamilton CBD is laid 

out and is full of praise for the 

work of Luke Machett Builders 

Ltd, whose staff worked 

FREE GROUP 

FITNESS 

DURING LUNCH HOURS 

long hours to renovate the site 

in a short seven week period. 

“The building is very different. 

It’s a really cool architecturally 

designed building by 

Noel Jessop with a lot of natural 

light. I don’t think there’s 

any other gym in New Zealand 

that has as much natural light. 

It’s quite unique. I’m very 

proud of the fact that Flex Fitness 

Hamilton CBD looks this 

good. 

Flex Fitness Hamilton CBD 

is the only club in Hamilton 

that is an official Hammer 

Strength training facility which 

we are proud of, we choose 

equipment not seen in other 

clubs in Waikato yet. 

“I like to think of Flex Fitness 

as a bit more boutique and 

classy. There’s a very different 

feel the moment you walk in 

and there’s a central area where 

members can come and mingle 

and have a drink before and 

after workouts. Members can 

truly feel at home.” 

He says the gym plans to 

customise the experience even 

more by providing meals and 

smoothies for members. 

Membership of the 24-hour 

facility allows clients to train 

at other Flex Fitness establishments. 

Tony says his experience 

at Flex Fitness in Morrinsville 

has helped him create 

a winning team. 

“Having an awesome team 

of people around me there 

was the key to success at Morrinsville’s 

Flex Fitness so I’m 

following the same formula 

here.” 

The team includes, club 

manager Erin Herbert, former 

Fastlane Fitness manager 

George Edmonds. George 

is certified in Zuu & Anchor 

Training which emphasises 

use of your own body weight 

and movement rather than traditional 

gym equipment and is 

seen as the next big thing in 

fitness. 

Personal trainer Brian Liu 

who Tony believes offers a 

positive experience for Chinese 

members that traditionally 

haven’t been big gym goers 

due to the language barrier they 

can face. He is newly qualified 

and very eager and passionate. 

Sarah Browne and Kellee 

Henton make up the personal 

training team, both having 

worked in other Flex Fitness 

clubs before joining Flex CBD 

so are adverse with how our 

clubs function. 

Expert nutritional advice is 

available within the club from 

Brad Gorlicki who owns his 

own business FlexiDiet. 

Tony says Flex Fitness 

Hamilton CBD offers free trials, 

giving people a chance to 

come and train in the environment. 

“I hope once people get 

to experience the unique culture 

here they’ll join up,” he 

says. 

“We are not all about volume 

at Flex Fitness, creating a 

workout space which members 

can all achieve their set goals is 

the aim. Being able to open the 

large glass sliding doors helps 

to extend workout space for 

members, which has proven to 

be very popular. 

“We want to be a professional 

one stop fitness and 

health club which is convenient 

for members, many of 

whom lead busy lives. We are 

all about the experience.” 

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Fieldays 

a focus for 

international 

trade 

Delegations from nearly 20 countries are 

coming to June’s National Agricultural 

Fieldays as the Southern Hemisphere’s 

largest agricultural event underlines its 

reputation as an essential tool in the 

country’s trade relationships. 

T 


he 49th Fieldays at 

Mystery Creek is gearing 

up to be another 

massive event following on 

from last year when despite 

very tough economic conditions 

for dairying, Fieldays 

attracted its second highest 

attendance ever. 

Many of the 1100 exhibitors 

have begun the often significant 

job of erecting sites and 

New Zealand National Fieldays 

Society chief executive Peter 

Nation says staff have inducted 

more than 7000 tradespeople 

to work on the 114 hectare 

property. Meanwhile volunteer 

numbers have been expanded 

this year to nearly 300 for the 

June 14 event. 

Fieldays’ theme this year 

is “Leading Change” and one 

vital element of that is leveraging 

off Fieldays’ international 

representation, says Peter. 

“We have nearly 20 countries 

coming to exhibit or 

visit.” 

He says this includes a 

AgriBusiness News 

United Kingdom delegation 

which has extra significance 

in the post-Brexit era, while 

the many other delegations 

include teams from Mexican 

and Vietnam. 

“Meanwhile China is bringing 

out two or three large trade 

missions and the Koreans are 

putting two entries into the 

Innovation Centre.” 

“Trade missions are looking 

at either distribution in or distribution 

out so the platform of 

Fieldays enables willing buyers 

and sellers to come together 

and form trade relationships. 

That is why we have the 

International Business Centre.” 

The theme “Leading 

Change” relates to Fieldays’ 

two underling goals which are 

growing agriculture through 

innovation, internationalisation 

and education and bringing 

town and country closer 

together. 

The “pillars” of internationalisation, 

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When it’s OK to be creatively judgemental 

I was back in The Mother Country recently 

for a wedding and, despite the shock of it 

being 30 plus degrees, settled back into 

some old habits. 

In an airless Northern Line 

tube carriage, I played the 

little game in my head that 

I often used play to 20 years 

ago to pass the time between 

Tottenham Court Road and 

Edgware. 

The ‘game’ involves creating 

a persona for the unsuspecting 

victim opposite me. 

Where does she work? What 

will she be doing in five years’ 

time? What does she watch 

on TV? What’s her favourite 

shop? That kind of thing. 

I should have written a soap 

opera with the curious characters 

I invented over the years. 

Oh, don’t worry, I was kind 

in my completely uninformed 

judgments and gave them 

perfectly acceptable lives. I’d 

have to have a pretty strong 

signal from their behaviour 

to force their fantastical existence 

into a world of darkness! 

Understanding people, 

their motivations and barriers 

has always been one of the 

challenges businesses face. 

No-one would build their marketing 

activity around wild 

assumptions without a little 

more thought, of course. As 

valuable as it is, however, 

commissioning proper research 

into our target audiences 

is a luxury for many of us. 

Digital tools now offer 

up some really smart analysis 

of those who follow your 

business on social media or 

interact with you online, but 

mining the real gold out of 

that data is daunting for some, 

and time-consuming for the 

hour-strapped small business 

owner. 

However, those analytics 

are worth investment, as even 

the smallest nugget of insight 

into your customer demographics 

can be a game changer. 

What if you were pitching 

the creative approach in your 

marketing to women in their 

30s but you find that the majority 

of your sales are to students 

who, as we know, talk 

a slightly different language? 

Sometimes, the nuances might 

be subtle, but data gives you 

knowledge to make better decisions 

about your approach. 

So what can we do easily 

to understand our customers? 

Ideally, we do have to put time 

and/or money into as deep a 

dig into the analytics as we 

can. But sometimes maybe 

it’s just as simple as asking the 

right questions, face-to-face or 

online, finding different ways 

to engage. By creating conversations, 

you learn about each 

other. 

Having a clear picture of 

your target audience and ensuring 

that the whole company 

understands your customers 

helps too. Marketers use an 

old trick of creating a fictitious 

persona for their ideal customer, 

or several for a diverse 

product portfolio. An ‘ideal’ 

is important – the person who 

will be a regular, a big spender, 

an advocate for your brand. 

Give her (assuming again!) 

a name – let’s call this one 

Annie. Name her husband and 

kids, if she has some. How 

much does she earn, and how 

much does she think she’s 

worth? Which suburb does she 

live in? List where she shops, 

what TV programmes she 

TELLING YOUR STORY 

> BY VICKI JONES 

Vicki Jones is director of Dugmore Jones, Hamilton-based marketing 

management consultancy. Email vicki@dugmorejones.co.nz 

can’t miss. 

Consider the key influencers 

on the decisions she makes 

– family, colleagues, friends. 

Note down her pet hates and 

the things that make her happiest. 

Decide on her mantra for 

life, her dreams for her future. 

Relate all this to what media 

she consumes, when and 

where – the radio during the 

school run, ads on On Demand 

while she’s catching up with 

MasterChef, reading Waikato 

Business News in a client’s 

reception before a meeting… 

When you’ve created her, 

stick with her. With every decision 

you make about your 

product or your marketing, 

ask yourself if Annie would 

approve. Every few years, 

reassess Annie, to update her 

in terms of how your business 

may have changed or the media 

channels we have at our 

disposal to reach her have 

changed. Neither Annie nor 

the marketing world around 

her will have stood still. 

Not all your customers 

will fit Annie’s mould. And 

sometimes we just can’t get 

all the information we need 

to be perfectly well-informed. 

We’re not being judgemental 

by creating a mythology for 

our ideal customer, we’re being 

focused. Hopefully Annie 

would approve. 

Ultrafast Fibre reaches 80,000 connections 

Ultrafast Fibre chief executive William Hamilton. 

Hamilton based Ultrafast 

Fibre has reached a 

major milestone having 

recently completed 80,000 customer 

connections. 

The high speed broadband 

infrastructure company is continually 

expanding its network 

and is seeing a consistent demand 

for connections. 

William Hamilton, chief 

executive of Ultrafast Fibre, 

says there is no question that 

the demand for high speed fibre 

broadband is accelerating 

with 80,000 connections now 

in place, meaning 40 percent of 

end users able to connect have 

now done so. 

“It is also apparent that the 

level of technological understanding 

in the wider community 

about the benefits of fibre 

is on the rise and much more 

sophisticated. 

“When Ultrafast Fibre first 

got underway as a company 

about six years ago, the task 

wasn’t just rolling out fibre, it 

was also about making the case 

for the technology and explaining 

the benefits. We’ve found 

even in the last 12 months, with 

the advent of more on-line TV/ 

video streaming and multiple 

device households, that there is 

now a far greater understanding 

of the benefits,” says William. 

He says high speed fibre 

broadband has for many people 

become an expected part of 

their life with average monthly 

data usage per home now more 

than 150Gb, doubling in the 

last 12 months. 

Ultrafast Fibre has so far 

rolled out approximately 3000 

kilometres of fibre network 

across eight North Island cities 

and towns and is about to 

embark on reaching 12 more 

towns under the UFB expansion. 

William says Ultrafast Fibre 

was in the fortunate position of 

being able to build a state-ofthe-art 

network from scratch. 

“With everyone expecting 

high speed broadband with the 

fewest possible glitches such as 

downtime or buffering, we are 

in a great place to deliver, as 

we are not burdened with older 

copper wire infrastructure,” he 

says. 

Ultrafast Fibre expects to 

reach 100,000 connections 

within the next 12 months. 

Ultrafast Fibre has already 

deployed fibre in Hamilton, 

Tauranga, New Plymouth, 

Whanganui, Tokoroa, Hawera, 

Cambridge and Te Awamutu. 

The company is about to start 

the build schedule to deliver 

fibre to 12 more North Island 

towns of Ngaruawahia, Huntly, 

Kihikihi, Raglan, Eltham, 

Inglewood, Stratford, Waitara, 

Putaruru, Te Puke, Omokoroa 

and Katikati. 

Students “ultra” keen on technology 

Hamilton-based Ultrafast 

Fibre recently hosted a 

technology open day for 

girls from Matamata College, a 

day aimed at providing experience 

for young women who 

may be considering careers in 

technology. 

The experience is part of 

a national programme known 

as ShadowTech Day. The girls 

spent time with Ultrafast Fibre 

staff getting an understanding 

of the company, what it does 

and the sorts of jobs that are 

carried out. 

Ultrafast Fibre has about 160 

staff with 40 percent of these female 

employees. The company 

is responsible for the provision 

of fibre broadband technology 

in Waikato, Bay of Plenty, Taranaki 

and Whanganui. 

A total of seven girls from 

Matamata College attended the 

day. 

Suzette Muller, associate 

project manager at Ultrafast 

Fibre, looked after two of the 

students during the day. She 

said she put herself forward 

as a tangible way of helping 

encourage more women 

into technology industries. “I 

found the students excited to 

visit a technology company 

and they were surprised at 

how interesting the work actually 

is. They had a pre-conceived 

idea that the company 

would consist of IT gurus and 

engineers, but found there are 

a range of other career opportunities 

they didn’t previously 

consider.” 

Matamata College girls who took part in a career ShadowTech day at Ultrafast Fibre 

in Hamilton. (L to R) Hope Spice, Kyla Dean, Oliva Stewart, Alicia King, Dan Dyson, 

(Solution Architect Ultrafast Fibre), Hannah Ireland, Sarai Gold, Jess Lowe. 

Ultrafast Fibre’s Dave Evans explains the workings of fibre technology to Matamata 

College girls during a ShadowTech Day at the company’s offices.

BAY NEWS 


61 

City leaders outline 

contrasting views on 

Tauranga’s future 

The recent Tauranga City Leaders’ Lunch 

sparked more attention than usual for this 

annual event, largely because of Western 

Bay of Plenty MP Todd Muller’s comment 

that historic rates rises had not been high 

enough to meet the council's vision for 

the city. 

By DAVID PORTER 

Mayor Greg Brownless 

floated the idea of 

Government sharing 

some of the GST income it raises 

to help cities like Tauranga 

that are growing faster than 

their rates base allowed for 

new infrastructure and services. 

And Toi Ohomai Institute 

of Technology chief executive 

Leon Fourie laid out a substantive 

vision for the Bay in which 

educating to meet the needs of 

a changing world figured high, 

a view supported by all of the 

speakers. 

Stan Gregec, chief executive 

of the Tauranga Chamber 

of Commerce, which hosts the 

annual lunch, said it was an 

opportunity to hear the views 

of city leaders on Tauranga’s 

growth opportunities. 

“Each speaker looked out 

boldly ahead and shared a 

common theme around change, 

technology and how we need to 

think differently for the future 

to meet our individual and 

community needs.” 

Todd Muller had been 

responding to a question from 

the floor on funding for more 

amenities and infrastructure, 

saying it was his personal 

observation as a longtime 

city ratepayer that any dispassionate 

observer could see the 

council had underinvested in 

community amenities over the 

past 40 years. 

Historic rates rises had not 

been high enough to meet the 

council's vision for the city and 

the council needed to "sell the 

vision", and make the case for 

the investment that was needed, 

he said. 

“They should be very clear 

about what amenities they 

think Tauranga needs over the 

next 10 years, and they should 

be very upfront about the costs. 

I think there's a greater appetite 

for that in the community than 

we've ever seen before.” 

Mayor Greg Brownless 

responded that he did not 

believe people were clamouring 

for rates rises beyond 

reasonable limits, and suggested 

the current rating system 

placed too much burden on 

homeowners. Meanwhile, local 

councils were assuming more 

of what had previously been 

central government’s responsibilities. 

Muller, in his main address 

to the lunch meeting - which 

attracted more than 100 local 

business people and community 

leaders - noted that the city 

was still having debates around 

buildings and amenities. 

“They are critical debates 

to have and critical building 

blocks for success,” he said. 

But the city’s real maturity 

would come when it could 

focus on the people who would 

innovate and imagine the 

future, he said. 

“I think we’re on the cusp 

of huge opportunity for this 

country and this city,” he said. 

“The main opportunity for 

me is our people - I do not 

Looking ahead: Tauranga mayor Greg Brownless, WBOP MP 

Todd Muller and Toi Ohomai chief executive Leon Fourie. 

believe we invest enough in 

our people. We need to reflect 

on how we value our people 

and how we are going to invest 

in their capability. We need 

a culture that learning is not 

[just] something that happens 

at educational institutions, but 

is something invested in by 

your employer and yourself 

over your career. And if you 

don’t, then you run the risk of 

being left behind.” 

Muller said Tauranga had 

more connectivity between the 

formal and the informal education 

sector than most other 

regions, but that the benchmark 

needed to be set high. 

“We have to push ourselves 

and our business and educational 

institutions to be able 

to respond to the needs of the 

future.” 

Mayor Brownless noted 

the huge challenges posed by 

growth. While acknowledging 

the recent interest free loan 

made available by the government’s 

Housing Infrastructure 

Fund, Brownless said the 

growth pressures raised the 

issue of local government virtually 

relying on a property 

rates system for its income. 

“As I’m looking to the 

future in this speech, I should 

say that we need other sources 

of funding and the one that is 

becoming more obvious to me 

is a portion of the GST raised 

in this area.” 

The mayor also noted the 

challenges created by being an 

ageing community. 

Already 18 percent of 

Tauranga’s population is over 

65 compared with 13 percent 

nationally, with nine people 

aged over 65 for every 10 children 

aged 0 to 14. 

“There will be major changes 

in the job market... most 

people will have to change jobs 

seven or eight times during 

their working life... The good 

news is that the experts predict 

there will be plenty of jobs, just 

in different fields.” 

Brownless noted that immigration 

could fill any skills 

shortages. “If we are to counter 

that we will have to completely 

modify our education and 

training and will need to ensure 

it responds quickly to change.” 

Dominion Salt wins this year’s Export Awards 

By DAVID PORTER 

Dominion Salt is enjoying 

“a quiet sense of 

achievement on a longer-term 

journey” says its CEO 

Shane Dufaur upon winning the 

top NZ Export Bay of Plenty 

Award recently. The 75-yearold 

company took out the Top 

Exporter of the Year prize at 

the Bay of Plenty ExportNZ 

awards. 

Local exporters from across 

Bay of Plenty came together to 

celebrate the business people 

and companies raising the bar 

for export success at the 2017 

export wards, sponsored by 

Zespri International. All five 

winners were announced at a 

Rio Carnival-themed event at 

ASB Baypark Stadium Lounge. 

“Export Awards judging has 

been a rewarding experience 

again for all involved this year. 

It is so important to recognise 

and celebrate the achievements 

of our Bay of Plenty Export 

businesses,” said head judge 

Kelvin Trask of Productiv. 

Bay of plenty 

Dominion Salt took out 

the Sharp Tudhope Lawyers 

Exporter of the Year Award, 

with George & Willy winning 

the YOU Travel Emerging 

Exporter of the Year Award. 

Well-known and respected 

local businessman and 

managing director of Oasis 

Engineering Andy Cameron, 

who has a passion for giving 

back to the community, was the 

surprised and humble recipient 

of the New Zealand Trade 

& Enterprise Service to Export 

Award for his outstanding contributions 

within the Bay business 

and export community. 

Ian Macrae, founder of 

Page Macrae Engineering, said 

Cameron was described by his 

colleagues as an honest and 

trustworthy quiet achiever. 

“Andy got involved in 

TIDA (the Titanium Industry 

Development Association), as a 

founding board member. TIDA 

is introducing powder metallurgy 

to the New Zealand industry. 

Today he chairs TIDA Trust 

and also represents the trust 

on the RAM (Rapid Advanced 

For more information get in contact with our Bay of 

Plenty Business News team today: 07 838 1333 or 

info@bopbusiness.co.nz 

View more news online today at... 

www.bopbusinessnews.co.nz 

Top award winner: (from left) Dominion Salt sales manager Brett Hobson, operations manager Hamish Reid, export 

sales manager Robin Piggott, chief executive Shane Dufaur, Sharp Tudhope partner Kylie van Heerden, logistics 

manager Andy Reynolds, and health, safety, quality and environment manager Royce Downes. 

Manufacturing) board. RAM is 

a spinoff from TIDA for the 

commercial 3D printing of metal 

powders with a wide customer 

base both in New Zealand and 

overseas printing everything 

from parts for America’s Cup 

yachts to space.” 

Oasis Engineering also figured 

in the highly contested 

Beca Export Achievement 

category. Among a group of 

strong finalists, Felipe Aguilera, 

a technical sales engineer at 

Oasis was recognised by the 

judges as “an integral cog in the 

Oasis wheel.” 

Steens® Honey won the 

Page Macrae Engineering 

Innovation in Export Award 

for its innovative business practises. 

Overall winner Dominion 

Salt’s strong client and export 

focus has seen it grow its export 

business from 25 per cent of 

turnover in 2012, to just under 

40 percent this year, with more 

than 40 countries now served. 

Further international customer 

growth is targeted - an exporting 

figure of just over 50 percent 

is forecast by 2020. 

Dufaur says most of this 

projected growth will come 

from its pharmaceutical and 

high-grade added food business, 

making it a model example 

of a New Zealand company 

moving from a price-sensitive 

commodity market into a premium 

value-add category. 

“At Dominion Salt, we 

have a strong focus on people 

both internally and externally, 

which means understanding 

what national and international 

customers want and value, and 

then building a team culture that 

delivers,” he says. 

Tauranga is the home of 

the company’s exporting division, 

but Dominion Salt’s production 

capabilities are firmly 

entrenched in the salt plains of 

the Marlborough region, where 

it was established by George 

Skellerup in 1942. 

“This award is as much about 

our people in Marlborough as it 

is about the people in Bay of 

Plenty,” said Dufaur. “We are 

a tight-knit and focused team 

with a mission to supply a global 

market with life’s most essential 

minerals via the world’s 

safest hands.” 

However, while the pristine 

Marlborough environment provides 

the perfect conditions for 

salt harvesting, Dufaur credited 

the decision to establish the 

Northern plant in the Bay in 

1973 as integral to the company’s 

business success. 

“From the outset, we have 

been fortunate to work alongside 

innovative leaders at 

the Port of Tauranga and in 

local government,” he said. 

“Together, they have created 

and delivered on a vision 

that has gone from strength to 

strength, and we’ve ridden the 

wave with them. Now we have 

a world-class port that is literally 

at our back door, with an 

infrastructure that is the envy of 

exporters globally.” 

Dominion Salt’s success at 

the Export Awards comes on 

the back of a series of recent 

awards, many conferred by 

their clients around the globe. 

“Awards are secondary, but 

nonetheless, much appreciated 

by our customers and staff alike, 

as it validates their decision and 

proves that they’ve chosen a 

good team in Dominion Salt. It 

sends a signal to our customers 

and staff that we are working to 

world-class standards and leading 

the way in our industry.”

Dale Carnegie Training 

Transforming Potential into Results 

When you look at the successful people, what do you see? 

Confidence. Competence. Enthusiasm. 

They’re engaged in all aspects of their work and life, inspiring others as they lead by example. 

Transform the potential of your people and business with training that is perceptive, open, 

practical and enduring. Contact Michael or Helen today! 

Bay of Plenty 

Michael Shaw 

michael.shaw@dalecarnegie.com 

0275 429 144 

Waikato 

Helen Jarman 

helen.jarman@dalecarnegie.com 

0274 069 511 

bop-waikato.dalecarnegie.co.nz 

Uncovering Leadership Blind Spots: 

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This Global Business Brief will help you: 

• Identify which leadership trends from 

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leadership performance gaps. 

Thursday 27th July – Rotorua 

Friday 18th August – Hamilton 

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Copyright © 2017 Dale Carnegie & Associates, Inc. All rights reserved.


Transforming people and organisations 

through professional development 

“If we can inspire adults to a realisation of 

their own unsuspected powers, we shall 

not have lived in vain.” - Dale Carnegie 

Dale Carnegie’s training 

system has thrived for 

more than a century 

because it is transformative 

and it works, says Michael 

Shaw, managing director of 

the enduring training company’s 

Bay of Plenty/Waikato 

franchise. 

“We help businesses 

Andrea Shaw: Changing how people see themselves. 

improve results through working 

with their people, usually 

starting at the top” 

The Dale Carnegie 

approach is more action than 

theory, says Michael. “We 

offer really practical hands-on 

training that works to build 

confidence and resilience.” 

This year marks the 20th 

anniversary of Michael and 

Andrea Shaw taking up the 

franchise - one of five in New 

Zealand, and 300 worldwide. 

Set up in 1912, Dale Carnegie 

pioneered the learning and 

development industry. 

“It’s humbling to have 

reached our 20th anniversary 

in the region,” said Michael. 

“And what is pretty cool is 

that we are still working with a 

lot of our original clients and 

now in some cases their children. 

For many of our clients, 

our training results in a ‘wow’ 

experience both professionally 

and personally.” 

Michael says they couldn’t 

do what they do without 

the outstanding support and 

resources of Dale Carnegie 

& Associates, their team of 

Qionne, Nichola and Sue, and 

Helen Jarman who does a great 

job managing the Waikato 

region. 

Dale Carnegie delivers 

in-company training, public 

programmes and seminars, 

which are mainly carried out in 

person, but also include blended 

options with live online 

delivery. Topics cover the people 

side of business such as 

how to engage and lead staff, 

manage teams, increase sales, 

provide outstanding service, 

present to groups and the people 

side of process improvement. 

Michael says Dale Carnegie 

Bay of Plenty Waikato’s goal 

is to foster a long-term partner- 

ship providing the necessary 

skills and development pathways 

to allow staff to grow 

with the organisation. And 

leadership development is a 

growing need due to the changing 

nature of the workforce 

and technology. Eighty percent 

of Dale Carnegie’s business 

in the region is in leadership 

training, with more than 3000 

business managers and leaders 

having completed The Dale 

Carnegie Course, which is 

based on the principles of perennial 

bestseller How to Win 

Friends and Influence People. 

“Mr Carnegie said you have 

to deliver the Dale Carnegie 

Course for 20 years before you 

fully understand the process 

and now I understand what 

he was meaning”, says Andrea 

who is training director for the 

franchise. 

“We change how people 

see themselves, so they can 

change how the world sees 

them,” says Andrea. “And 

that changes the impact they 

have on the world. We notice 

the strengths you overlook in 

yourself, and we know how 

you can put them to good use.” 

TESTIMONIALS 

JONATHAN BROWN, DIRECTOR 

BCD Group 

“Dale Carnegie has proved to be a great choice in development training 

provider for our business. The wide variety of relevant courses has helped 

with everything from individuals needing to be developed in specific areas, 

through to whole management teams doing courses together. The courses 

are always presented with a lot of energy and enthusiasm. Given the results 

and change we have seen in staff to date, I’m sure Dale Carnegie will be a 

valued training partner well into our future.” 

The recently graduated Acorn Foundation Youth Dale Carnegie Course, a collaboration 

between Priority One Instep, The Acorn Foundation, BOP Secondary Schools and Dale 

Carnegie. A total of 183 students have graduated over the last seven years. 

IAN MCMICHAEL, DIRECTOR 

Pharmacy 547 

“I attended the Dale Carnegie course some 20 years ago. I was one of 

the early participants and really enjoyed Michael and Andrea’s teaching 

style. The course has stuck with me through these 20 years, and I find 

myself still using aspects from the course as part of my business skills. I 

have continually sent staff to the course, including my own daughter and 

they have all come away with great skills. Congratulations Andrea and 

Michael and here is hoping you carry on for another 20 years.” 

TOBY STONE, OPERATIONS MANAGER 

Hansa Chippers 

“Here at Hansa Chipper we consider the team our most important 

assets.” “We have found the Dale Carnegie programs help team members 

understand the complicated social environment by using communication 

techniques to improve being understood and to be understanding” “We 

recommend if you have an opportunity to attend any of the courses you 

will find untold value for each team member and their teams they work in, 

as well as their home life.” 

DENNIS SEXTON, DEALER PRINCIPAL 

Fairview Motors 

“I have probably put 25 people through the Dale Carnegie training over 

the years and I think they are a fantastic way for people to find out about 

themselves. They are a very good introduction for people going into a sales 

role where they need to have personal motivation and confidence dealing 

with people. There is ongoing support which keeps you motivated and 

reinforces what you’ve learnt. We found them extremely successful.” 

TONY WESTBURY, PROCUREMENT MANAGER 

Gavins Ltd 

“The Dale Carnegie course was good fun, but challenging also. The 

course has given me more confidence in dealing with people I do not 

know, It has given me tools to approach challenges, conflicts, people 

and deadlines in a multitude of ways. I would recommend this course to 

anyone, I had an absolute blast and look forward to further learning with 

the Dale Carnegie group and add to the new skills that I have already 

gained.” 

INTELLIGENT LEGAL DESIGN 

Lawyers at Waikato Innovation Park 

International | Commercial | Business & Private Wealth 

United Kingdom 

Europe 

South East Asia 

New Zealand 

9 Melody Lane, Waikato Innovation Park, Hamilton 3216 

Ph. +64 7 857 0900 | www.gclegal.co.nz


Taming the 

Spam Monster 

Spam is a worldwide electronic epidemic 

and it’s estimated that 75 percent of all 

emails are spam. 

Nobody likes spam, 

those pesky unwanted 

emails that flood your 

inbox, promising easy riches 

from Nigeria, the perfect 

partner from Russia, and that 

inside scoop on the hottest 

NASDAQ stock pick that’s 

about to fly sky high. Whenever 

you receive an email 

from a sender or subject line 

you don’t recognise, delete it 

without opening it. I mean it – 

just delete it without opening 

it. It was not sent to you by 

a human, but by an automatic 

emailer programme called 

a “spam-bot”, so you won’t 

hurt its feelings. These spambots 

run 24/7, mechanically 

spewing out spam to millions 

of email addresses they harvest 

automatically off website 

pages. 

If you do open one of them 

(or worse still click on “unsubscribe 

from this email”) 

you’ve just let the spam-bot 

know there is a real human 

reading this email address. 

Now your value as a “spam 

target” skyrockets and you’ll 

get targeted much more aggressively. 

Even worse, many 

unsuspecting users have 

clicked on the links inside 

spam emails only to find their 

computers becoming infected 

with viruses, sometimes resulting 

in data loss, lost time, 

and expensive reinstallation 

repair work. 

Thankfully Outlook’s 

built-in folder “Junk Email” 

automatically scans your incoming 

email, and moves all 

suspected spam messages out 

of your Inbox and into the 

Junk Email folder. It is quite 

amazing how well it works. 

In the early days spam filters 

were very basic and would 

just look for keywords and 

phrases like “make money 

fast”, “special offer”, “guaranteed 

results”, etc, but modern 

spam filters a very sophisticated 

and carefully analyse 

the entire content of the email, 

using impressive sounding 

techniques like “heuristics”, 

“fuzzy logic” and “pattern 

analysis”. If you’re wondering 

exactly how the Outlook 

spam filter works, you’re out 

of luck. Microsoft keeps this a 

carefully guarded secret so the 

spam-bots don’t find out and 

work around it! 

Spammers get up to all 

sorts of tricks to try and fool 

the spam filter. For instance 

can you spot the difference 

between CUSTOMERSUP- 

PORT@KIWIBANK.CO.NZ 

, CUSTOMERSUPPORT@ 

KIWlBANK.CO.NZ and 

CUSTOMERSUPPORT@ 

KIW1BANK.CO.NZ? At first 

glance we miss the difference 

between a capital I (for India), 

a lower-case l (for Lima), and 

1 (the number one). 

Despite all this, spam 

emails can still manage to 

sneak through the spam filter 

and make it into your inbox 

at times. What should you 

do now? 

If the email does not look 

familiar just hit delete. Easy. 

If the email looks like a 

repeat of a spam message you 

have already been regularly 

deleting, you have two options 

depending on the version 

of Outlook you are using. 

For the web-based version 

(via Office 365) you can help 

improve the accuracy of the 

Outlook Spam filter out by 

right-clicking on the email and 

selecting “Report as Junk” (or 

“Mark as Junk”). This sends 

a copy of the offending email 

back to the mother ship at Microsoft, 

which then endeavours 

to improve the spam filter 

to block emails like this in the 

future. Think of “Report as 

Junk” as a great crowd-sourcing 

opportunity where we can 

all work together to help beat 

the spammers. 

For the desktop version 

(Outlook 2013/2016), you can 

right-click on the message, 

then select Junk/Block Sender. 

If you find you’re still getting 

too many spam messages, 

you have the option to increase 

the ferocity of the Outlook 

spam filter. The upside 

of this is less spam in your 

inbox. The downside is an 

increased risk of “false positives”, 

where genuine emails 

may be incorrectly moved to 

the Junk folder. 

To change this setting, 

IT TIPS AND TRICKS 

> BY JON FEATHERSTONE 

Jon Featherstone is a director of Hamilton IT training company 

Right-Click Software Training. Email jon@right-click-training. 

co.nz or visit www.rightclick-training.co.nz/ 

from Outlook click “Home” 

(in the top ribbon bar), Junk, 

Junk E-mail Options… On 

the “Options” Tab that is now 

displayed, you can change the 

level of junk email protection 

from “Low” (the default option) 

to “High”. 

On a final note, it’s a good 

habit to scan through your 

Junk Folder every couple of 

days. If you spot an email 

that is not junk, right-click on 

that email and select “Junk/ 

Not Junk” or “Mark as not 

Junk”. This will move it back 

into your Inbox. Once you 

have scanned down all the 

Junk items, right-click the 

Junk Email Folder and select 

“Empty Folder or “Delete 

all”. 

Office design that works. 

Recent Project: Seeka Head Office - Modern Office was recently part of the Seeka Head Office move 

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Desks | Chairs | Tables | Storage | Soft Seating | Collaboration Furniture 

www.modernoffice.co.nz | (07) 838 3081 

Hamilton | Auckland | Tauranga

Waikato tipped to cash in 

on rise in Chinese tourism 

Chinese travellers are spending nearly a 

third of their income on international travel 

and Waikato is seeing the benefit. 


The sixth annual Chinese 

International Travel 

Monitor(CITM) released 

by Hotels.com has revealed 

that Chinese travellers 

are spending on average a 

whopping 28 percent of their 

income on international travel. 

They also intend to spend 

10 percent more on travel in 

the next 12 months, with New 

Zealand ranked number seven 

for most desired global destination, 

up five places from 

2016. 

Hamilton & Waikato Tour- 

ism chief executive Jason 

Dawson confirms that Waikato 

is seeing a strong uplift in 

visitors staying their “first” or 

“last” nights in the region as 

visitors. 

The trend has been growing 

as visitors make the most 

of cheaper accommodation 

and a chance to see Waikato 

attractions before returning to 

Auckland. 

“This is a key message 


has been pushing for the past 

few years into our key markets 

and travel trade sector,” 

he says. 

“China continues to be a 

Top ten destinations Chinese travelers are intending 

to visit in the next 12 months, according to CITM: 

Country 

France 18 

USA 18 

Australia 16 

Canada 16 

Germany 12 

Maldives 11 

Japan 10 

New Zealand 10 

Singapore 10 

Thailand 10 

UK 10 

% of Chinese travelers 

key market for us as a region 

and we are seeing some good 

growth in ‘first or last’ nights 

from free independent travellers 

and groups including the 

China market.” 

Regardless of many key 

indicators showing signs of 

a slowdown in the Chinese 

economy, this year’s CITM 

found spending on travel increased 

across all age brackets, 

with Chinese travellers spending 

US$3,600 in the last 12 

months – more than a quarter 

of their income and an increase 

of four percent compared with 

the previous year. Nineties 

millennials are the biggest 

spenders, allocating 35 percent 

of their income to travel. 

The rise of the Chinese 

‘more generation’ is a key 

finding in Hotels.com’s sixth 

annual CITM report, with 

Chinese travellers of all age 

groups revealed as travelling 

more often and longer, visiting 

multiple cities per trip, and increasingly 

influenced by free 

and easy travel trends. 

The CITM report reveals 

that tour buses and group 

travel are on their way out 

for Chinese travellers, with 

independent travel (51 percent), 

eco-tours (14 percent), 

and backpacking (12 percent), 

even among older age groups, 

on the rise. Shopping no longer 

holds the attraction it once 

did for Chinese travellers, 

taking a whopping 35 percent 

drop from last year. Dining (55 

percent), sightseeing (53 percent) 

and rest and relaxation 

activities (41 percent) took out 

the top spots for daily expenditure 

by Chinese travellers. 

The Hotels.com report revealed 

a gap in what Chinese 

guests want versus what hotels 

are providing, highlighting 

that, by making some adaptions 

to accommodate Chinese 

tourists, there is huge potential 

for New Zealand hotels to further 

tap into this market. 

While Kiwi hotels are focusing 

their efforts on social 

media and marketing programs 

in a bid to attract Chinese 

travellers, the investment 

in on-site services for Chinese 

guests has decreased according 

to the Hotels.com data, 

with less than one per cent 

spending more than $10,000. 

The report identified key 

areas where hotels could improve 

their services, according 

to Chinese travellers: 

• In-house Mandarin speaking 

staff was ranked number 

one by travellers but 

was low on the list for NZ 

hoteliers, with only 17 percent 

currently offering the 

service and eight percent 

planning to in the next 12 

months. 

• Chinese payment facilities 

at hotels, such as Union 

Pay, rank second for consumers 

in importance, yet 

only 12 percent of NZ hotels 

currently offer these 

facilities. Indeed, only 18 

percent intend to offer them 

in the next 12 months. 

• Translated travel guides 

were ranked number four 

by travellers but are a low 

in priority for hoteliers; 24 

percent currently offering 

this and only five percent 

planning to in future. 

Jason Dawson says the 

three tips are good, although 

quite basic. 

“In terms of China Union 

Pay, it can be a bit trickier to 

set up and expensive, so you 

would need to pushing through 

significant numbers to recoup 

the benefit,” he says. 

Hotels.com marketing 

manager for Australia and 

New Zealand, David Spasovic 

says the New Zealand tourism 

industry needs to cater to the 

new generation of Chinese 

traveller. 

“Chinese travellers make 

up New Zealand’s second 

largest inbound tourist market 

with nearly 400,000 visiting 

New Zealand in 2016. And as 

the number of Chinese travellers 

grows so too do their 

expectations of new, more adventurous 

and diverse travel 

offerings. 

“It is important that hoteliers 

continue to adapt to the 

evolving needs of this market 

and develop tailored hotel 

services that tap into the 

enormous spending power of 

Chinese travellers. Hotels.com 

is proud to partner with accommodation 

providers who 

work hard to ensure Chinese 

travellers get the most out of 

their Kiwi travel experience.” 

In terms of hotel requirements, 

free Wi-Fi (78 percent), 

Chinese breakfasts (61 

percent), and in-room kettles 

(31 percent) are still the top 

requests by Chinese travellers. 

Interestingly, other observed 

requests from Chinese travellers 

include slippers, instant 

noodles, Chinese TV programs 

and hotel level or room number 

preferences, and Feng Shui 

rooms. 

The CITM research also 

identified that, while APAC 

is still the most popular destination 

(82 per cent have visited 

in the past 12 months), 

Chinese travellers showed a 

desire to travel even further 

than before, with countries 

such as France, the USA, Canada 

and Germany leaping in 

popularity. 

Publisher 

Alan Neben 

Ph: (07) 838 1333 

Mob: 021 733 536 

Email: alan@nmmedia.co.nz 

Sales director 

Deidre Morris 

Ph: (07) 838 1333 

Mob: 027 228 8442 

Email: deidre@nmmedia.co.nz 

Editor 

Geoff Taylor 

Ph: (07) 838 1333 

Mob: 022 694 1595 

Email: geoff@nmmedia.co.nz 

Production Manager 

Tania Hogg 

Ph: (07) 838 1333 

Email: production@nmmedia.co.nz 

ADVERTISING INQUIRIES 

Please contact: 

Business development manager 

Jody Anderson 

Ph: (07) 838 1333 

Mob: 027 236 7912 

Email: jody@nmmedia.co.nz 

Advertising account managers 

Joanne Poole 

Ph: (07) 838 1333 

Mob: (021) 507 991 

Email: joanne@nmmedia.co.nz 

Penny West 

Ph: (07) 838 1333 

Mob: (021) 055 5555 

Email: penny@nmmedia.co.nz 

Suzanne Capon 

Ph: (07) 838 1333 

Mob: (022) 309 9336 

Email: suzanne@nmmedia.co.nz 

ELECTRONIC FORWARDING 

Editorial: 

News releases/Photos/Letters: 

geoff@nmmedia.co.nz 

Production: 

Copy/Proofs: 

production@nmmedia.co.nz 

Subscriptions: 

kim@nmmedia.co.nz 

12 Mill Street, Hamilton PO Box 1425, 

Hamilton, 3240. Ph: (07) 838 1333 

Fax: (07) 838 2807 | www.nmmedia.co.nz 

LIQUIDATE IT 

Corporate undertakers 

Company liquidations and restructures 

Kelera Nayacakalou 

BMS, LLM (Honours) 

021 0577198 www.liquidateit.co.nz 

LODGERENTALS.CO.NZ 

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in workplaces & private homes. 

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Consultancy services available. 

Portfolio Art Hire 

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NOBODY KNOWS HAMILTON LIKE US

66 WAIKATO BUSINESS NEWS July/August 2017


67 

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Waikato Business News July/August 2017

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