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Conservation<br />
Customer water use continued to trend lower in <strong>2017</strong>,<br />
despite abundant rainfall.<br />
In <strong>2017</strong>, we:<br />
• Implemented a new water rate structure that<br />
encourages conservation<br />
• Doubled the number of workshops and trainings<br />
we provided for the public and partnered with<br />
other utilities<br />
• Improved the large landscape water budget<br />
program by providing hourly consumption<br />
data online<br />
• Designed and implemented a pilot project to assess<br />
the feasibility of Advanced Metering Infrastructure<br />
for large landscapes, parks and school sites<br />
• Produced and distributed an award-winning<br />
Know Your Water Service guidebook to encourage<br />
efficient water use<br />
• Reached a milestone of 10,000 plumbing retrofits<br />
on resale properties since our retrofit program<br />
began in 2003<br />
• Became the first utility in the nation to earn<br />
Platinum Status for water conservation program<br />
operations and management from the Alliance<br />
for Water Efficiency
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