Waikato Business News November/December 2017
Waikato Business News has for a quarter of a century been the voice of the region’s business community, a business community with a very real commitment to innovation and an ethos of co-operation.
Waikato Business News has for a quarter of a century been the voice of the region’s business community, a business community with a very real commitment to innovation and an ethos of co-operation.
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56 WAIKATO BUSINESS NEWS <strong>November</strong>/<strong>December</strong> <strong>2017</strong><br />
HR MANAGEMENT AND RECRUITMENT<br />
HR MANAGEMENT<br />
AND RECRUITMENT<br />
Finding the right person for the role...<br />
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OUR FEBRUARY ISSUE<br />
For more information contact the team today<br />
at info@nmmedia.co.nz or 07 838 1333<br />
The impact of<br />
recognition on<br />
employees<br />
RemNet (www.remnet.org.nz) is a not-forprofit<br />
organisation providing remuneration<br />
and human resources (HR) specialists<br />
throughout New Zealand with an effective<br />
tool to connect, network and share<br />
knowledge and information.<br />
By NIGEL MURPHY<br />
Consultant, Strategic Pay<br />
The organisation is<br />
run by a voluntary<br />
committee of industry<br />
representatives and<br />
Strategic Pay is proud to<br />
support the committee as<br />
executive managers.<br />
At their recent annual<br />
conference, attendees delved<br />
into the theme “Crossing the<br />
chasm: Embracing tomorrow’s<br />
rewards today.”<br />
One speaker, Samantha<br />
Gadd of Humankind, captured<br />
many of the messages running<br />
through the conference with<br />
her talk on the impact of reward<br />
and recognition on the<br />
modern employee experience.<br />
Samantha explained that<br />
employee experience is a top<br />
HR trend globally that borrows<br />
from customer experience.<br />
Customer experience is<br />
the product of the interaction<br />
between an organisation and<br />
a customer over the duration<br />
of their relationship. The goal<br />
is to optimise the interactions<br />
from the customer’s perspective<br />
to foster customer loyalty.<br />
Employee experience is<br />
similar. It is the product of the<br />
interaction between an organisation<br />
and an employee over<br />
the duration of their relationship.<br />
The goal is optimising the<br />
interactions from the employee’s<br />
perspective to foster employee<br />
engagement.<br />
Samantha said it was little<br />
wonder that organisations<br />
that lead the way in customer<br />
experience were also some of<br />
those leading the way in employee<br />
experience.<br />
The whole organisation<br />
thinking that comes together<br />
to deliver a great customer<br />
experience is the same competency<br />
that underpins a great<br />
employee experience.<br />
Employee experience is<br />
Nigel Murphy<br />
Consultant<br />
Strategic Pay<br />
Hamilton<br />
+ mob 027 403 1242<br />
+ nigel.murphy@<br />
strategicpay.co.nz<br />
www.strategicpay.co.nz<br />
a great lens for considering<br />
pay. Pay is as important to<br />
employees as price is to customers.<br />
However, a multitude of<br />
other factors shape employee<br />
engagement and customer<br />
loyalty.<br />
Pay needs to be considered<br />
in the wider context of reward<br />
and recognition to better understand<br />
and influence the<br />
employee experience.<br />
This means considering intrinsic<br />
rewards (such as work<br />
content and purpose) and extrinsic<br />
rewards (such as pay<br />
and monetary and non-monetary<br />
benefits and recognition).<br />
At Strategic Pay we assist<br />
organisations to develop reward<br />
and recognition propositions<br />
that consider employee<br />
experience to attract, retain<br />
and engage top talent.<br />
Performance<br />
+<br />
Rewards =<br />
Success<br />
Create Success by Rewarding Performance<br />
At Strategic Pay we understand local businesses and your unique issues.<br />
Talk to us about:<br />
• Organisational Structure and Design<br />
• Remuneration and Reward<br />
• Performance Management<br />
www.strategicpay.co.nz | info@strategicpay.co.nz<br />
Auckland 09 303 4045 Hamilton 07 834 6580 Wellington 04 473 2313<br />
Christchurch03 353 0909 Dunedin 03 479 0637