RiskUKDecember2017
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Meet The<br />
Security Company<br />
and provide an innovative solution that exceeds<br />
their expectations. Through our live incident<br />
reporting-based approach, we’re completely<br />
transparent and always tell our customers what<br />
they need to know, not necessarily what they<br />
want to hear.<br />
Risk UK: How do you feel accreditations have<br />
assisted your company?<br />
Graham Allison: Accreditations enable us to<br />
demonstrate to our customers that we can<br />
provide an assured level of quality and that<br />
we’re capable of leading the way on innovation.<br />
Just as importantly, they also allow us to be<br />
included in high-profile tenders and permit us<br />
to promote our services to companies resident<br />
in a diverse range of vertical sectors.<br />
This is the sixth<br />
instalment in a<br />
monthly series of<br />
articles for the readers<br />
of Risk UK where we<br />
shine the spotlight on<br />
NSI-approved<br />
businesses for the<br />
benefit of risk and<br />
security managers<br />
who purchase security<br />
guarding as well as<br />
systems-focused<br />
solutions. Answering<br />
our questions on this<br />
occasion is Graham<br />
Allison, managing<br />
director of Cardinal<br />
Security<br />
About the National Security Inspectorate<br />
Risk UK: Can you briefly describe your<br />
business’ activities and what you consider to<br />
be your USP as an organisation?<br />
Graham Allison: Cardinal Security was formed<br />
in 2003 and is a privately-owned company that<br />
delivers dynamic and innovative security<br />
solutions throughout the UK, Europe and the<br />
USA. As a registered member business of the<br />
Security Industry Authority’s (SIA) Approved<br />
Contractor Scheme (ACS), we’re placed within<br />
the top 5% of all security providers in the UK<br />
and NSI Guarding Gold approved.<br />
Our ‘intelligent guarding’ approach is a key<br />
factor in our success. It combines technology<br />
(and the data this realises) and quality people<br />
who can deal with outputs from these systems.<br />
Knowledge about counter-terrorism, loss<br />
prevention, report writing, behavioural analysis<br />
and profiling, Health and Safety, data and<br />
intelligence gathering and First Aid in addition<br />
to excellent customer service skills are all now<br />
absolutely vital for the modern security officer.<br />
Risk UK: What do your clients value most<br />
about the services you deliver?<br />
Graham Allison: Clients value our honesty,<br />
quality and ability to understand their needs<br />
The National Security Inspectorate (NSI) is a wholly-independent, not-for-profit<br />
company limited by guarantee and operates as a UKAS-accredited certification<br />
body specialising in the security and fire safety sectors.<br />
For over 40 years, the NSI has served to protect businesses, homeowners<br />
and the general public alike, raising standards by providing robust and high<br />
quality audits of both security and fire safety service providers.<br />
Risk UK: Specifically, what value does ACS<br />
registration and NSI Guarding Gold approval<br />
bring to your business and its clients?<br />
Graham Allison: Both ACS registration and NSI<br />
Guarding Gold approval bring value to what we<br />
do, although the latter is, in my personal<br />
opinion, the more beneficial of the two.<br />
The NSI Guarding Gold scheme combines the<br />
ISO 9001 accreditation for the quality<br />
management element of our business. It<br />
assures our existing and prospective customers<br />
alike that we consistently meet the highest<br />
standards and reinforces the claims we make<br />
about our service and its delivery.<br />
At the same time, our efforts to score more<br />
ACS points help to drive up standards and<br />
afford purchasing end users a better idea of<br />
what we can offer as a company.<br />
Risk UK: In practice, what are the main<br />
differences between ACS registration and NSI<br />
Guarding Gold approval?<br />
Graham Allison: NSI Guarding Gold affords a<br />
higher level of quality assurance through its<br />
rigorous auditing process. As its name<br />
suggests, NSI Guarding Gold is still considered<br />
to be the ‘Gold Standard’ when it comes to<br />
accreditations in this business sector.<br />
Although the ACS is well-intentioned in terms<br />
of raising performance standards across the<br />
security business sector, there’s lots of room for<br />
improvement in terms of its scope and<br />
effectiveness, and particularly so with regards<br />
to training and knowledge development.<br />
In fact, one of the main advantages of the<br />
ACS is that it gives us the ability to deploy<br />
security staff while their licence applications<br />
34<br />
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