Bron Afon Impact Report - September 2016-17

Impact report September 2016 to September 2017
The Complaints Forum:
7
staff and members jointly reviewing our performance on complaints and working together
to make improvements to services. They have made
14 recommendations that are
being implemented across the business with a focus on improving customer experience.
The Scrutiny Team:
The Scrutiny Team is well established and now has
how we communicate with tenants about repair responsibilities.
They have made 20 recommendations
which are now being implemented.
6
members. This year they have focused on
in this area spanning the work of several teams,
The Tenant Services Forum:
The Tenant Services Forum is a group of 9
ages who have to date:
members of all
Shaped the content of
the Members’ Academy
Established their own set
of measures which they
are using to monitor
Bron Afon’s performance
and challenge where
they feel they need to
Been scrutinising our
new or revised tenant
facing policies, strategies
and service changes to
ensure that members
are involved right from
the start.
Been monitoring and
reviewing our Community
Involvement performance
since the launch of new
strategy
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