Bron Afon Impact Report - September 2016-17
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<strong>Impact</strong> report <strong>September</strong> <strong>2016</strong> to <strong>September</strong> 20<strong>17</strong><br />
A more tailored and relevant approach<br />
based on people’s interests<br />
We use what we know about our members to invite them to meetings, workshops<br />
and events that we think will interest them. Some examples include:<br />
1<br />
We invited pet owners, those who have made<br />
complaints about pets, and a local animal charity<br />
to help us review our Pet Policy.<br />
2<br />
For the review of the Community Safety Policy we<br />
invited those who had experienced antisocial<br />
behaviour in the last 12 months.<br />
3<br />
We digitally engaged those using our ‘My Account’<br />
tenant portal to ask for their feedback. Their<br />
suggestions are helping us make My Account<br />
more user friendly.<br />
4<br />
We invited a group of current learners within<br />
<strong>Bron</strong> <strong>Afon</strong> to work with us to influence the<br />
development of the Agored Accredited Centre<br />
Learners Policies.<br />
5<br />
We have tailored a range of involvement and<br />
engagement opportunities to engage our<br />
communities in the development of local<br />
Community Action Plans.<br />
By targeting our approach to involvement in this way more members have<br />
been involved and they’ve focused on the things that matter to them.<br />
Page 5
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