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Hyder Consulting PLC Annual Report 2012

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Our client-centred approach:<br />

We view our clients as valued partners and<br />

seek to build trust and develop partnershipstyle<br />

relationships with key clients. We strive<br />

to differentiate our services in three ways:<br />

• tailoring our services and<br />

implementation to meet the specialist<br />

needs of our key clients – striving for<br />

excellence as defined by them and not<br />

by us<br />

• developing unique skills, design tools<br />

and capabilities to enhance<br />

the commercial advantage of our key<br />

clients<br />

• we seek from within the group new<br />

ideas and solutions to problems faced by<br />

our clients.<br />

Our investment of company resources to grow<br />

our market position, order book and revenue<br />

is a reflection of the proactive approach we<br />

take to client development in both existing<br />

and targeted new key client accounts.<br />

<strong>Hyder</strong> <strong>Consulting</strong> <strong>PLC</strong> <strong>Annual</strong> <strong>Report</strong> <strong>2012</strong> 5

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