Debtfree Magazine July 2018

SOUTH AFRICA’S DEBT COUNSELLING MAGAZINE 

DEBT REVIEW 

IS NOT 

ENOUGH 

July 2018 

www.debtfreedigi.co.za

5

Have you ever given a homeless 

person part of your lunch out of 

concern that they are hungry, 

only to be horrified when they 

reject it or worse, throw it away 

when they pass the next rubbish 

bin? It can be a real kick in the 

gut and makes you more than a 

little angry and disappointed in 

people in general. You can’t help 

but think the person ungrateful 

and bemoan the loss of a few more 

bites of your cheese and tomato 

sandwich. Sometimes this is how 

Debt Counsellors feel about their 

own clients. 

Debt review can help consumers 

deal with their debt in a dignified 

way and helps credit providers get 

their money back in a reasonable 

time frame. It is a great process 

that works well and can help over 

indebted consumers get back on 

their feet. 

The service is so good that it is very 

troubling to those in the industry 

when we see the high number of 

people who start the process but 

never finish it. We understand that 

many consumers who enter debt 

review might do so without thinking 

things through very well and may 

do so, somewhat, on impulse. This 

means that later another impulse 

may make them want to ruin their 

debt review and financial future 

by abandoning the process before 

it is done. We get that but... it is 

frustrating to credit providers and 

Debt Counsellors alike. We would 

like to see people get the help they 

need and pay off their overwhelming 

debt. We want to see people use the 

process to start a better future for 

themselves and their families. 

Stats show that as many as 20% 

of the clients drop out within the 

first 60 days. That’s a lot of work 

for no money and it means that 

20% of these clients are stuck with 

a debt review status at the credit 

bureaus and are thus unable to go 

get more credit (which they wouldn’t 

qualify for anyway). These drop out 

consumers then cause a lot of ruckus 

and extra work for themselves, 

credit providers, the NCR and Debt 

Counsellors. It is a real strain on the 

industry.

An even larger number of consumers 

push past the first two months only 

to drop out later and face some 

pretty big issues as a result (like 

demands for huge amounts from 

collections agents and legal action 

on arrears debt). Obviously then the 

process itself, which works so well, 

is not enough. This issue of Debtfree 

Magazine we look at why this is the 

case and what consumers, who are 

under debt review, can do to improve 

their chance of completing the 

process and getting the full benefit 

out of the program. Debt review can 

be a huge turning point in your life 

if done in conjunction with some 

other basic things. We look at some 

of these basics in this issue. 

FROM 

THE 

E 

D 

IT 

O 

R 

We also have some Debt Review 

School lessons, news stories and 

other features which we hope you 

enjoy. So, don’t give up on helping the 

disadvantaged. Never stop helping 

others. And if you are getting help 

through the debt review process, 

don’t give up either. Help yourself. 

Keep at it from start to finish. Time 

flies and before you know it you will 

be debt free.

PROFESSIONAL DEBT 

COUNSELLING ATTORNEYS 

TEL: 021 872 1968 

11 MARKET STREET, PAARL 

www.steyncoetzee.co.za

DEBT REVIEW IS NOT ENOUGH 

C 

O 

NTENTS 

MAKE THE 

CHANGE 

SKYT AFRICA 

NEWS 

SERVICE 

DIRECTORY 

DISCLAIMER 

Debtfree Magazine considers its sources reliable 

and verifies as much information as possible. 

However, reporting inaccuracies can occur, 

consequently readers using this information do 

so at their own risk. Debtfree Magazine makes 

content available with the understanding that 

the publisher is not rendering legal services or 

financial advice. Although persons and companies 

mentioned herein are believed to be reputable, 

neither Debtfree Magazine nor any of its 

employees, sales executives or contributors accept 

any responsibility whatsoever for their activities. 

Debtfree Magazine contains material supplied to 

us by advertisers which does not necessarily reflect 

the views and opinions of the Debtfree Magazine 

team. No person, organization or party can copy 

or re-produce the content on this site and/or 

magazine or any part of this publication without 

a written consent from the editors’ panel and the 

author of the content, as applicable. Debtfree 

Magazine, authors and contributors reserve their 

rights with regards to copyright of their work.

REDUCING INTEREST RATES 

When a consumer enters debt review their Debt Counsellor will contact 

all their credit providers and obtain balances for all their various 

accounts. Armed with this information, they can look at different 

ways for the consumer to repay the debt. 

Once the Debt Counsellor has helped work out a new monthly budget with 

the consumer (which takes into account monthly saving towards annual 

expenses) they will know how much money is available to repay debt. 

A Debt Counsellor can then make a recommendation to the court on how 

the debt can be settled over time (normally a longer time period). The court 

is empowered by the National Credit Act (NCA) to decide to accept or adjust 

the proposal and do several things like: delay payments on one or more 

accounts, reduce the amount being paid to each account or extend the time 

it takes to repay the debt. The NCA is however silent on the topic of interest 

rates. Thus a court cannot just adjust the rates simply because they want to. 

However, many credit providers want to assist their clients to get out of debt 

as soon as they can so that they can begin using credit again. Thus they 

will often volunteer lower interest rates. There are no rules that force them 

to do so but they can, if they want. Alternatively they don’t have to agree to 

any changes and can let the debt run to the induplum (double the amount) 

limit which when reached means that the consumer is finished with their 

obligations on the account. 

Some courts are happy to include these new arrangements on interest rates 

into their court orders for consumers while others prefer not to.

DEBT REVIEW 

IS NOT 

ENOUGH


IS DEBT REVIEW 

ALL YOU NEED? 

Debt review is amazing. It is a wonderful provision made in the 

National Credit Act to help consumers deal with their debt in a 

dignified and reasonable manner. 

Hundreds of thousands of consumers have used the process to get their life 

back on track and reduce their crushing debt stress. Debt review enables 

consumers to pay what they can realistically afford each month towards 

their debts and not just according to the (sometimes outrageous) demands 

of collections agents. 

At the same time. it demands that consumers align their spending according 

to a balanced budget worked out by a professional Debt Counsellor. The 

more meticulous the budget is calculated, the higher the chance of the 

consumers actually finishing the process.


NOT EVERYONE 

FOLLOWS 

THROUGH 

A sad fact about debt review is that many consumers start the process, 

but ultimately drop out. 

Some do this within the first 90 days (a fairly high percentage) when they 

are confused about the process; others drop out when tricky months like 

December and January come around, and others (often due to fatigue) 

drop out at around 36 months. 

It is not uncommon for Debt Counsellors to get applications from consumers 

who were in debt review but dropped out. This proves that simply entering 

the process and getting a court order is not enough. More is needed.


CHANGE IS 

REQUIRED 

Change is never easy. We like things to stay as they are. This is 

one of the reasons why, when consumers lose their jobs they don’t 

immediately make dramatic changes to their spending habits. 

They often rely more and more on credit to maintain a lifestyle they can 

no longer afford. This drives them deeper and deeper into debt and 

eventually they end up necessitating debt review. 

Entering debt review is in itself a big change. Firstly, you need to make the 

decision to get help. Then you need to find the right person to help you, 

and then you need to go and talk to a stranger about your debt. This is 

not an easy thing! 

Once the papers have been signed and after some frank advice, it is 

hard to make the other changes that are needed to make a success of the 

process. However, if these changes are not made then it is all too likely 

that you will fall out of the process before it has helped you get back on 

your feet.

South Africa’s 

leading Debt Counsellors 

since 2007 

Start getting out 

of debt today! 

www.creditmatters.co.za 

Call our national 

call centre on 

086 111 6197

Photos and Images by Freepik.com


MINDSET 

CHANGES 

Changing our way of thinking can be really difficult. Our brains are 

lazy and like to keep running electricity through the same familiar 

neural pathways. It likes forming habits. 

Habits like grabbing that nice snack while in the final part of the queue 

at the shops (admit it). You know you shouldn’t, but your brain says: Hey, 

let’s have a snack. You deserve it. Ignore the cost. Feed Me!! 

So making the mental change from a credit lifestyle to a ‘spend only what 

you have’ lifestyle can be difficult, it can take months. Also it is very easy 

over time to fall back into bad habits.


LIFESTYLE 

CHANGES 

You do not have to compare debt review with “being poor”. No, 

rather, you need to link it with being responsible. It means making 

better choices in regard to where to eat, what to eat, where to shop 

and what to buy. 

You also need to learn to hold back from spending money immediately, this 

can be difficult. In the past you were able to solve problems immediately 

by using credit. Once under debt review, it becomes necessary to hold 

back from spending when a problem first comes up. 

You may need to wait - wait until the end of the month or until you can 

save enough. Perhaps it means waiting until you sell something you don’t 

really need to afford something you do (like fixing an appliance). 

You may need to adjust where and how you ‘treat’ yourself. Small 

indulgences are not in themselves bad, but you may need to do these 

things a lot less often than before and be less extravagant.

SURE 

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SHOPPING 

CHANGES 

You probably used to shop at expensive retail stores for clothes and 

putting everything on your account. When this is not possible or 

practical, you may need to broaden your horizons and find shops 

that offer reasonable products at better prices. You may even have to 

wait for a good sale to come around before you head to the shops. 

When it comes to grocery shopping you may also need to make adjustments. 

You will benefit from learning to buy in bulk when discounted sales come 

around. You may also have to stop fooling yourself that the quality at that 

shop is so much better than the others that it is actually ‘cheaper”. 

Nope, no it isn’t, cheaper is cheaper. It is also vital that you shop according 

to your list and a budget. If you find that a challenge, then ask your Debt 

Counsellor for advice.


RELATIONSHIP 

CHANGES 

Most couples who have been struggling with debt end up struggling 

in their relationship. This is often due to the stress of dealing with 

debt and also hiding debts from one another. 

Entering debt review often means having to be honest with each other 

about debt for the first time in many years. This can be difficult, but 

makes a massive positive difference in relationships. Honest and regular 

communication is the lifeblood of any long lasting relationship. Working 

together to defeat a common enemy rather than hiding things and the 

resulting shame will bring couples closer together than ever before. 

This won’t happen automatically though, it takes work. A regular pleasant 

financial meeting as a family once a month (or more) can really help, if 

handled properly. Open and non-confrontational discussions about the 

family budget and spending plans ensures everyone is on the same page. 

Avoiding a ‘your debt’ and ‘my debt’ mentality also helps a lot. Don’t fall 

into the common trap of ‘your money’ and ‘my money’, work as a team.

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BECAUSE YOU’RE IN 

DEBT REVIEW 

Specialist insurance for people in debt review. 

Ask your debt counsellor. 

CALL US NOW 0861 635 467 

www.meliorleaf.co.za


MAKE THE 

CHANGE 

If you are able to embrace your new reality, then you will go far in 

the debt review process. You will see a dramatic improvement in your 

life and your finances. 

It takes hard work to change and requires an adjustment in your thinking, 

being honest with yourself and others. It takes restraint and planning, but 

it will bring your life back on track, if you are able to make the change. If 

you are in debt review make the other changes that help make a success of 

the process. Don’t do things half heartedly. Do it now, don’t procrastinate. 

If you are struggling with debt and are getting deeper and deeper into the 

debt hole, then make a change and talk to a Debt Counsellor today. Try 

getting out of debt for a change rather than simply taking on more debt. 

If you are able to do these things, then your debt review will be the first 

step on the road to financial freedom, to an improved responsible credit 

future. Making these additional changes will help you to see the process 

through from start to finish. Debt review can really help you get your life 

back on track.

DEBT REVIEW 

SCHOOL 

Multiple Choice: 

In the Debt Review Industry: 

PDA stands for 

(a) Public Display of Affection 

(b) Payment Distribution Agency 

(answer on the next page)

Jothie Bechoo 

ATTORNEYS & DEBT 

COUNSELLOR 

Taking care of all your legal needs 

Specialising in Debt Review Applications 

for Debt Counsellors/Attorneys 

Our offices personally attends to debt 

review applications in the following 

courts: 

Durban 

Pinetown 

Chatsworth 

Verulam 

Ntuzuma 

We aim to have debt review orders 

granted at the first court appearance 

We avoid unnecessary adjournments 

Our fees are reasonable 

We have six years’ experience in Debt 

Review applications 

We assist clients in Rescission of Debt 

Review orders & administration orders 

Suite 7 Gladstone Court 

103 Smiso Nkwanyana [Goble] Road 

Morningside 

Durban 

Tel: 031 303 1004 

Mobile: 076 835 2810 

Email: jbechoo@jb-attorneys.co.za 

Also specializes in: 

Deceased Estates, Wills, Divorces, Ante Nuptial Contracts, Correspondent Attorney, Rescissions

DEBT REVIEW 

SCHOOL 

ANSWER: 

(B) Payment Distribution Agency. 

These firms are registered and 

checked on by the NCR (National 

Credit Regulator) 

and are part of the 

National Credit Act.

NEWS 

NCR CALL FOR 

QUARTERLY REPORTS 

DCs are reminded that they 

have until Aug 15th to submit 

their required Quarterly reports 

to the NCR for the period 1 

Apr - 30 June 2018. Reporting 

to the NCR is part of their 

conditions of registration and 

failure to do so can lead to 

trouble with the Regulator. The 

NCR use these reports to help 

figure out who is under debt 

review and how many have 

entered and left the process. 

The NCR also can draw this 

information directly from their 

own internal Debt Help System 

which Debt Counsellors are 

obliged to update with this 

same information. 

PORTFOLIO 

COMMITTEE TO MEET 

REGARDING DEBT 

INTERVENTION BILL 

The Portfolio Committee on 

Trade & Industry will be meeting 

in Cape Town Parliament on 

Tuesday 31st July to discuss 

matters pertaining to their 

proposed amendments to 

the National Credit Act . 

These proposed amendments 

include the creation of Debt 

Intervention (a type of poor 

man’s debt review designed to 

replace administration) and the 

criminalizing of non reporting 

of possible acts of reckless 

credit (which a lot of creditors 

and Debt Counsellors are 

nervous about). Public access to 

the meeting is allowed.

DEBT COUNSELLORS 

MUST PAY THEIR 

ANNUAL RENEWAL 

FEES 

Debt Counsellors have to pay 

a fee to the NCR every year 

to remain registered with the 

Regulator. Failing to do so 

before the end of July will put 

Debt Counsellors in danger of 

being deregistered (lapsed). If 

they do not make the payment 

within the required time 

period (incl the short extension 

period) they can have their 

registration lapsed. This means 

they can then not practice as 

a Debt Counsellor until they 

have applied to be registered 

once more. This process can 

take many months and the 

NCR has in the past forced 

consumers to move to another 

Debt Counsellor without their 

consent. Once registered again 

there has been no indication 

that the NCR will once again 

move those same clients back 

to the services of their original 

Debt Counsellor with whom they 

signed a contract. The bottom 

line is that Debt Counsellors 

should make absolutely sure 

they have paid the right amount 

(Debt Counsellors have been 

lapsed before for paying R400 

to little) within the required time 

period. Debt Counsellors are also 

reminded that in the view of the 

NCR your main office is defined 

as a “branch” and not just a 

satellite or additional premises. 

Thus the “branch fee” applies 

to your main office as well as 

any other outlets they may have. 

Short paying by this R250 fee can 

also lead to being lapsed and the 

subsequent chaos. Over the last 

2 years the number of registered 

Debt Counsellors has dropped by 

50%.

SUMMIT & CAPITEC 

BANK ARE FRIENDS 

AGAIN 

Over the last while, Summit 

Financial Partners(Summit) 

and Capitec Bank have been 

at each other’s throats over 

accusations of reckless lending. 

Things got ugly as the National 

Credit Regulator and the Courts 

got drawn into the furor. 

Over the last two years, Summit 

has brought five different cases 

as well as a complaint to the 

National Credit Regulator (NCR) 

against the bank. Most of the 

dispute relates to a multi-loan 

product which Capitec used 

to offer but pulled the plug on 

in February 2016 (when they 

began to offer credit cards). 

After years of fighting the two 

parties have now reached an 

accord and the matters have 

been settled out of court (they 

paid people money to stop the 

legal action). Capitec says that 

the court costs were just going 

to mount and they would rather 

deal swiftly with the matters 

than drag things out. There was, 

obviously, also the risk of the 

court cases – if the rulings went 

against Capitec – triggering a 

wave of legal action from other 

consumers who made use of the 

same product in the past. Summit 

say they are happy not only for 

the affected consumers but also 

since Capitec stopped offering the 

product several years ago now. 

The two firms have agreed to 

also work together in the future 

in a new partnership to promote, 

among other things, workplace 

financial education. 

Recently, the SA Reserve Bank 

in something of a surprise move 

asked the NCR to have a closer 

look at Capitec Bank once 

again over accusations made 

by investor company Viceroy. 

This is even though the Reserve 

Bank have been a big supporter 

of Capitec Bank throughout the 

entire media war campaign by 

Viceroy against the bank.

KIM 

ARMFIELD 

AND ASSOCIATES 

DEBT REVIEW | CREDIT LAW | LITIGATION 

CONTRACTS | FAMILY LAW | WILLS & ESTATES 

Tel: 021 949 1758 | 084 702 3760 

info@legalwc.co.za | www.capeattorney.co.za

NEDBANK BAIL OUT 

VBS CLIENTS 

VBS Mutual Bank are famous 

for providing former President 

Zuma with urgently needed 

cash to cover his expenses 

when times were hard even 

though it was doubtful he 

could actually repay the loan. 

Recently, however, some very 

serious problems at the bank 

manifested when it was realised 

that the bank had illegally 

been accepting funds from 

municipalities and there had 

been fraudulent activity among 

the management. This caused 

the bank to go into free fall and 

ended up with the bank under 

curatorship. 

Consumers grew concerned 

that they might not be able to 

access their funds (it is common 

for there to be a “run on the 

bank” during such a situation). 

Now it seems that the Reserve 

Bank and curator of VBS have 

arranged for Nedbank to help 

provide up to R100 000 per 

depositor. These depositors 

would include individual 

consumers, stokvels and burial 

societies but definitely not 

themunicipalities involved in the 

crisis. 

The bank was hard hit when 

management made off with 

around R1.5 Billion and ended 

up in curatorship when the 

entire matter (and others) came 

to light. It was a perfect storm 

which left the bank in chaos. 

Now it seems the Reserve Bank 

has coordinated with Nedbank 

to come to the rescue of the 

man on the street.

Starting halfway through July 

retail depositors were able 

to head to a Nedbank and 

produce documentation and 

be verified (to avoid any scam 

artists taking chances). Then 

after signing away their rights 

to their VBS holdings, they 

have been able to receive 

their money in a brand new 

Nedbank account. 

It is estimated that over 95% 

of VBS former clients (retail 

depositor clients) should get 

their funds back. That’s around 

20 000 people. That’s a lot of 

nice new clients for Nedbank 

and a lot of peace of mind for 

these consumers who were 

worried they may never get 

their hard earned cash back.

Cash Flow Problems? 

Home Owner? 

Need Cash Urgently? 

We Can Help! 

Tel: 011 646 2865 | info@certuspro.co.za 

www.certuspro.co.za

Die Republiek van 

SKYT AFRICA 

Hi daar Mense, 

Die krag het in n groot gedeelte van die Ooste van Pretoria op die 

10de van Julie afgegaan en ten tye van hierdie skrywe 17 Julie 

is daar nog steeds mense sonder krag. Duisende huishoudings is 

hierdeur geaffekteer, behalwe vir die ongerief om sonder krag te wees 

het mense groot hoeveelhede van hulle bevrore en bederfbare voedsel 

in hierdie periode verloor wat hulle moes weggooi. 

Ekstra koste is aangegaan om gasbottels aan te koop en vol te maak, 

diegene wat dit kon bekostig het kragopwekkers aangeskaf. Die oorsaak 

van die kragonderbreking is nie hier ter sake nie maar die gevolge 

daarvan. Elke man wat al die kar moes pak voor daar met vakansie of 

selfs ‘n naweek weggegaan word het al verstommend gestaan aan die 

hoeveelheid bagasie daar is vir die beperkte ruimte van die bagasiebak. 

Alles wat die wederhelf en die kinders voel is noodsaaklik en beslis nie 

tuis gelaat kan word nie en waag dit net om te sê gaan pak minder en in

kleiner tasse. Dit is al asof ons bang is om iets agter te laat en dat geen 

winkel by die eindbestemming die “noodsaaklikheid” in voorraad sal hê 

nie. 

Ek is lid van vele Facebook groepe omrede ek graag volg wat mense 

te sê het in gegewe situasies. Toe die krag aanvanklik afgaan was daar 

verontwaarding en skeltaal, by dag twee en drie was daar n moedeloosheid 

wat na vore gekom het. Die skatting van die Stadsraad was dat dit nog vyf 

dae kon duur weens die omvang van die skade by die kragsentrale. Dit 

was nou wel skoolvakansie, n bedekte seën, maar nog steeds daar is nie 

warmwater nie, wasmasjiene, tuimeldroërs en haardroërs kon nie gebruik 

word nie. Boonop is dit winter, behalwe dat dit bleddie koud is word dit 

vroeg donker, verstommend dat n woning ekstra koud voel as daar nie lig 

is nie. 

Inwoners het hul lot bekla, tereg so en die klagtes het so vermeerder. 

Tussen die klagtes was daar egter tog ligpunte. Wildvreemdes het hulp 

aangebied, kom bad/stort hier by my, bring jou bederfbare voedsel ek het 

plek in my yskas, kom laai jou foon en laptop. Kom maak jou kos gaar 

by my sodat die kinders n warm maaltyd kan geniet. Hierdie aanbiedinge 

was opreg en uit die hart uit van mense was omgee, mense wat nie wou 

sien hoe ander sukkel nie. Mense wat kon deel met die wat tekort gekom 

het. 

Interessant was dit om hierdie selfde mense wat hulp aangebied het se 

kommentaar te lees in die tydsverloop, niemand het hul aanbiedinge om 

hulp aanvaar nie en die vraag was gevra hoekom nie? Dit het my laat 

dink, waarom sou ons nie hulp aanvaar nie? Is dit omdat dit vreemdelinge 

is? Vertrou ons hulle nie? Is ons te trots om hulp te aanvaar wanneer dit 

aangebied word? Verkies ons om eerder self aan te sukkel? Is ons skaam? 

Wat ookal die antwoord is sal ons onself regverdig in ons besluit om nie 

hulp te aanvaar nie. Dit is seker ook die geval wanneer dit by finansies

kom. Ons hoef nie te sukkel nie, daar is mense wat gereedstaan om deur 

hul kundigheid vir ons hulp aan te bied. Waarom sal ons eerder in n trop 

kla as om as n individu hulp te kry? 

Hopelik het julle die antwoord en hopelik maak julle die regte besluit! 

Groete. 

Christo Hattingh 

Kyk gerus my LinkedIn profile: 

https://www.linkedin.com/in/christo-hattingh-351a52130/ 

* Seriously please do let us know if you found this article to be 

funny/offensive/amusing/interesting feedback@debtfreedigi.co.za 

All professionals have professional indemnity if the unforeseen 

happens. Do you as a professional Debt Counselor have 

professional indemnity as stipulated by the ethical code? 

contact us today for more information 

086 111 2882 

TELEPHONE 0861 112 882 FACSIMILE 086 605 9751 MOBILE 082 449 6856 EMAIL andre@in2insurance.co.za 

www.in2insurance.co.za

www.collectnetpda.co.za

Debt Counsellors Collective 

iDCC is waiting to hear back from 

the NCR in regard to our official 

request to join CIF. 

We encourage non-affiliated 

DCs to join. 

Listen to a great interview with 

Toby Chance MP, Shadow 

Minister for Small Business 

Development in SA. Toby is 

introducing new legislation that 

creates an Ombudsman for small 

businesses 

https://soundcloud.com/scottcundill/toby-chance-mp-and-the-neweconomic-rights-alliance 

A representative will be 

attending the meeting 

at parliament on Tues 

31 July 2018 where 

proposed amendments 

to the NCA will be 

discussed. 

www.allprodc.org

Visit our facebook page 

for more info. 

www.bdcf.co.za 

The Annual DCASA Conference 

will be held during August 2018. 

We look forward to seeing all our 

members on the 22nd of Aug at 

Emperors Palace, Gauteng. 

Full members access is free, 

associated members R260 and 

registered staff R410. 

NDCA continues to actively 

participate in industry 

forums, including the 

CIF, and looks forward 

to the implementation 

of proposed DCRS rule 

changes 

www.dcasa.co.za

We appear in the following courts and act as a correspondent for Dc’s 

and their attorneys. 

ATLANTIS 

BELLVILLE 

GOODWOOD 

CALEDON 

CAPE TOWN 

WYNBERG 

CERES 

GRABOUW 

HOPEFILED 

KHAYELITSHA 

KUILSRIVER 

MALEMSBURY 

MITCHELLS PLAIN 

MOORREESBURG 

PAARL 

PIKETBERG 

ROBERTSON 

SIMON’S TOWN 

SOMERSET WEST 

STELLENBOSCH 

STRAND 

TULBAGH 

WELLINGTON 

WORCESTER 

Please contact adri@kempdebruyn.co.za to 

enquire about our fees. 

 

 

 

+27 (21) 200 5644 

adri@kempdubruyn.co.za 

21 Station Street, Paarl, 7646

COURT MATTERS 

The recent De Beer V Nedbank appeal case (which the consumer lost) 

has some very interesting information relating to Section 129 letters 

and 130 enforcement. 

For a long time there has been something of a debate about when 

legal enforcement begins. This has relevance because once legal 

enforcement on an account begins then that account cannot be 

included directly into a consumer’s debt review (it is best to avoid 

double legal work on a single account). In the recent De Beer v 

Nedbank case the ruling said that legal enforcement does not 

begin when the summons is issued but rather that it begins when 

the summons is delivered to (or brought to the attention of) the 

consumer. 

This means that the consumer can have such an account put 

into debt review any time before service and not just the 10 day 

mentioned in a Section 129 letter.

STUCK 

USING 

ANCIENT 

TECHNOLOGY? 

Contact Maximus on 011 451 0041 | www.dcmax.co.za

DEBT REVIEW 

SCHOOL 

True or False? 

When under debt review, you repay 

your debts through your Debt 

Counsellor. 

(answer on the next page)

HELPING 

VULNERABLE 

CONSUMERS 

CAN YOU CROCHET? 

CAN YOU KNIT? 

CAN YOU BUY WOOL? 

JOIN US IN OUR ‘BLANKETS FOR BABIES’ DRIVE! 

Contact admin@dccsupport.co.za 

DEBT COUNSELLING 

COMMUNITY SUPPORT

DEBT REVIEW 

SCHOOL 

ANSWER: 

False! 

Debt Repayments are done via a 

(PDA) Payment Distribution Agency 

and never through your 

Debt Counsellor (who 

never touches your 

money).

don’t be a twit 

http://twitter.com/Debtfree_DIGI

KIM 

ARMFIELD 

AND ASSOCIATES 

When debt 

review clients 

don’t pay they 

put your entire 

practice at risk! 

We make sure you get paid for 

the work you’ve already done! 

Tel: 021 949 1758 | 084 702 3760 

info@legalwc.co.za | www.capeattorney.co.za

CLICK THE C 

SERVICE D 


SUPPORT 

SERVICES 

TRAINING 

FINANCIAL 

FINANCIAL 

PLANNING

IRECTORY 

ATEGORY 

DO YOU WANT TO LIST 

YOUR COMPANY? 

directory@debtfreedigi.co.za 

LEGAL 

CREDIT BUREAUS 

PAYMENT 

DISTRIBUTION 

AGENCIES 

CREDIT PROVIDER CONTACT 

DETAILS & ESCALATION PROCESS


GAUTENG 

KWAZULU- 

NATAL 

FREE STATE

LIMPOPO NORTH WEST EASTERN CAPE 

MPUMALANGA NORTHERN CAPE WESTERN CAPE

PENNY WISE 

Cathy Foster 

Debt Counsellor – NCRDC1977 

Penny Wise Debt Counselling 

Tel: (011) 679 1540 

Fax: 086 719 3378 

Mobile: 083 298 4467 

Email: cathy@pennywise.co.za 

www.pennywise.co.za 

Credit Matters 

South Africa’s Leading 

Debt Counsellors 

14th Floor, The Pinnacle 

Cnr Strand & Burg St 

Cape Town 

Tel: 086 111 6197 

Fax: 021 425 6292 

info@creditmatters.co.za 

GAUTENG 

Armani Debt Counselling 

Take the First Step 

to Financial Freedom 

Tania Dekker 

Tel: 011 849 3654 / 7659 

www.armanigroup.co.za 

Dynamix Debt Counselling TLC 

Alida Christie NCRDC2324 

Office 1, 34 Beefwoodstreet, 

Vanderbijlpark, 1911 

Tel: 079 520 4369 

Tel: 016 100 8020 

tlcdebt@mweb.co.za

Specialist Debt Management Centre 

Beverley Ludick, NCRDC948 

Pretoria 

Tel: 012 377-3557 

Email: obligco@gmail.com 

Email: dc@obligco.co.za 

www.obligco.co.za 

Creators In Financial Wellbeing 

NCRDC677 

You Are Not Alone 

We’ll handle your creditors so you 

don’t have to! 

1 Dingler Street, Rynfield, Benoni 

0861 10 11 00 

info@debtmend.co.za 

www.debtmend.co.za 

“Helping you the SMART way” 

0860 061 008 

info@smartdebtadvisors.co.za 

www.smartdebtadvisors.co.za 

NCRDC197 

Tel: 011 660 9970 

Fax: 086 540 5017 

KRUGERSDORP 

e-mail: nicky@nvdmdc.co.za 

www.nvdmdc.co.za 

All Debt Solutions 

Fast tracking your financial freedom 

Tel: 0861 255 3328 / 021-557 9981 

Email: info@allds.co.za 

www.alldebtsolutions.co.za 

https://www.facebook.com/ 

alldebtsolutions 

CCDC 

Consumer Care Is our Priority. 

Tel: 018 462 4263 / 073 624 6949 

Email: info@ccdc.co.za 

www.ccdc.co.za

DEBT NO MORE - NCRDC1973 

Christelle du Toit 

Tel: 016 423 6301 

Cell: 083 321 6731 

FAX: 086 219 3306 

Email: debtnomore@jjckruger.co.za 

www.jpawfin.co.za 

GAUTENG 

MV Business Empowerment 

9 River Road 

Morning Hill 

Bedfordview 

(next to Eastgate mall) 

Tel: 083 490 3339 

velaphi@infitech.co.za 

Suite 7 Gladstone Court 

103 Smiso Nkwanyana [Goble] Road 

Morningside 

Durban 

Tel: 031 303 1004 

Mobile: 076 835 2810 

Email: jbechoo@jb-attorneys.co.za

Get 

debt relief ¨ 

with our 

¨ 

help today! 

016 423 3029 

082 812 5442 

info@resolutiondebt.co.za 


largest and most 

trusted, multi-award 

winning Debt Counsellor. 

086 999 0606 

info@debtbusters.co.za 

www.debtbusters.co.za 

2014 

Debt Review 

Awards 

WINNER 

2016 

Debt Review 

Awards 

WINNER 

2017 

Debt Review 

Awards 

WINNER 

Tel: 010 005 5326 

Cell: 083 748 4426 

FAX: 086 571 7003 

www.dpalegal.co.za 

Give your family the 

happiness they deserve 

012 772 2074 

076 289 1191 

info@lepingdebtcounsellors.co.za





National Debt Advisors 

Fighting For Consumer Justice 

Tel: 021 007 1688 

www.nationaldebtadvisors.co.za 

086 999 0606 



KWAZULU- 

NATAL 

2014 

Debt Review 

Awards 

WINNER 

2016 

Debt Review 

Awards 

WINNER 

2017 

Debt Review 

Awards 

WINNER 

Debt Review Specialists 

23 Coronation Road 

Mithanagar 

Tongaat 

4399 

Tel: 071 222 9481 

Tel: 032 944 3446 

admin@kmadebt.co.za 

www.kmadebt.co.za

DEBT FREE, STRESS FREE 

AND LIVE BETTER 

084 367 1236 


info@bmhdebtsolutions.co.za 

www.bmhdebtsolutions.co.za 

17 Arbee Drive, MP Centre 

Office 09, Tongaat,4400 

Registered Debt Counsellor 

NCRDC2662 

0860 061 008 








Cape Town 

Tel: 086 111 6197 

Fax: 021 425 6292 


Get 

debt relief ¨ 

with our 

help today! 

082 937 7874 

082 812 5442 

denise@kzndebtcounselling.co.za



Tel: 021 007 1688 







Cape Town 

Tel: 086 111 6197 

Fax: 021 425 6292 


FREE STATE 





086 999 0606 



2014 

Debt Review 

Awards 

WINNER 

2016 

Debt Review 

Awards 

WINNER 

2017 

Debt Review 

Awards 

WINNER

LIMPOPO 



Tel: 021 007 1688 







Cape Town 

Tel: 086 111 6197 

Fax: 021 425 6292 


Depopulating a generation of over 

indebted and populating a debt free 

generation. 

Office no 2, 5 A Schoeman Street, 

Polokwane 

Tel: 0152912731 

Tel: 0877028518 

Email: admaau66@gmail.com 

www.maaudebts.co.za 

SMS Salary Management Services 

Annerien de Jager 

Registered Debt Counsellor 

NCRDC0075 

015 307 2772 

info@smslimpopo.co.za 





086 999 0606 



2014 

Debt Review 

Awards 

WINNER 

2016 

Debt Review 

Awards 

WINNER 

2017 

Debt Review 

Awards 

WINNER

MPUMALANGA 

GMC Debt Solutions 

52 Kerk Street 

Lydenburg 

Tel: 087 802 7054 

Tel: 087 151 1034 

www.gmcdebtsolutions.co.za 



Tel: 021 007 1688 


Romi Oliphant 

Debt Counselling 

Service 

013 650 0116 

rodcs4u@gmail.com 

http://rodcs4u.webs.com/ 

WhatsApp 

062 502 5987 





winning South Africa’s Debt Counsellor. 

Leading 




086 Cape 999 Town 0606 

Tel: 086 111 6197 

Fax: 021 425 6292 








086 999 0606 



2014 

Debt Review 

Awards 

WINNER 

2016 

Debt Review 

Awards 

WINNER 

2017 

Debt Review 

Awards 

WINNER 

2014 

Debt Review 

Awards 

WINNER 

2016 

Debt Review 

Awards 

WINNER 

2017 

Debt Review 

Awards 

WINNER



Tel: 021 007 1688 







Cape Town 

Tel: 086 111 6197 

Fax: 021 425 6292 


NORTH WEST 

Depopulating a generation of over 

indebted and populating a debt free 

generation. 

Office No. 6, Prime Pharm Building, 

36 Dr Nelson Mandela Drive 

Tel: 0186320053 

Tel: 0877026744 

Email: papi@maaudebts.co.za 

www.maaudebts.co.za 





086 999 0606 



2014 

Debt Review 

Awards 

WINNER 

2016 

Debt Review 

Awards 

WINNER 

2017 

Debt Review 

Awards 

WINNER



Tel: 021 007 1688 







Cape Town 

Tel: 086 111 6197 

Fax: 021 425 6292 


NORTHERN CAPE 





086 999 0606 



2014 

Debt Review 

Awards 

WINNER 

2016 

Debt Review 

Awards 

WINNER 

2017 

Debt Review 

Awards 

WINNER



Tel: 021 007 1688 







Cape Town 

Tel: 086 111 6197 

Fax: 021 425 6292 


EASTERN CAPE 





086 999 0606 



2014 

Debt Review 

Awards 

WINNER 

2016 

Debt Review 

Awards 

WINNER 

2017 

Debt Review 

Awards 

WINNER

WEBSITE | www.debt-therapy.co.za 

debt therapy 

integrity guaranteed 

debt therapy is registered with NCR | NCRDC49 



Tel: 021 007 1688 


Drastically reduce your monthly 

debt repayments 

Let US help 0861111863 

Regain control of your finances 

www.debt-therapy.co.za 

WESTERN CAPE 

CONSOLIDEBT 

Heidie Knorr NCRDC209 

Paarl, Worcester, Wellington, Ceres, 

Piketberg, Clanwilliam, Vredendal 

Tel: 021 863 2754 / 082 380 4401 

consolidebt@vodamail.co.za 

CHOOSE 

YOUR 

FINANCIAL 

FREEDOM 

TODAY 

Tel: 021 204 8001 • Email: dc@ffsdc.co.za 

www.financialfreedomsolutions.co.za 

dc@ffsdc.co.za 

www.financialfreedomsolutions.co.za

ISISEKO DEBT HELP 

Get Your Life back on track 

TEL: 087 230 0223 

FAX: 086 551 1649 

EMAIL: makanti@isiseko.co.za 

WEB: www.isiseko.co.za 

NCRDC1142 

No 2 Golden Isle Building 

281 Durban Road, Oakdale, 

Bellville, 7535 

Tel: 086 111 3749 

Email: help@zerodebt.co.za 

www.zerodebt.co.za 






Cape Town 

Tel: 086 111 6197 

Fax: 021 425 6292 


All Debt Solutions 

Fast tracking your financial freedom 

Tel: 0861 255 3328 / 021-557 9981 

Email: info@allds.co.za 

www.alldebtsolutions.co.za 

https://www.facebook.com/ 

alldebtsolutions 

“There is no dignity quite so 

Impressive and No Independence 

quite so important as Living 

within your Means - Calvin Coolidge” 

For your Convenience Our Range of 

Services are Availble to you Anywhere in 

South Africa! 

Jackie Coetzee 

079 317 8557 

022 713 2021 

documentswc@fusiondc.co.za

Credit Rescue 

Debt Review 

Debt Review Removal 

Administration Removal 

Garnishee Removal 

Contact 

James Scott 

0834525829 

Email: helderberg@credit-rescue.co.za 

Your Guide to Financial 

Wellness and Recovery 

0861 229 922 

info@debthero.co.za 

www.legalhero.co.za 

WESTERN CAPE 

CONSUMER DEBT SUPPORT 

Annienne Nel NCRDC2452 

Kairo’s House, 22 Fairfield 

Southstreet, Parow, 7550 

Office: 021 930 5791 

Cell: 082 641 2328 

Fax: 086 563 3264 

e-mail: info@debtcentre.co.za 

www.debtcentre.co.za





086 999 0606 



2014 

Debt Review 

Awards 

WINNER 

2016 

Debt Review 

Awards 

WINNER 

2017 

Debt Review 

Awards 

WINNER 

Take control 

of your finances... 

Marie Kruger 

NCRDC2039 

021 919 2271 

083 460 3689 

marie@helpmydebt.co.za 

www.helpmydebt.co.za 


0860 061 008 



RIGHT STEP TO A 

DEBT FREE LIFE. 

086 111 2274 

081 785 3724 

info@logicaldebtsolutions.co.za 

www.logicaldebtsolutions.co.za

SUPPORT SERVICES 

011 451 0041 

0860 072 768 

www.dcmax.co.za 

lana Van Herwaarde, 

DC Operation Centre (PTY) 

Tel: 0867227405 Email: 

info@dcoperations.co.za 

www.dcoperations.co.za 

DEBT 

086 126 6562 

debt@one.za.com 

www.one.za.com

COMING SOON 

TRAINING 

COMING SOON 

FINANCIAL PLANNING

LEGAL 

Liddles & Associates 

“It always seems impossible until it 

is done” N. Mandela 

(T) 021 930 5790 

(F) 0866070940 

(E) frontdesk@liddles.co.za 

www.liddles.co.za 

Steyn Coetzee Attorneys / 

Prokureurs 

Adri de Bruyn 

11 Market Street / Markstraat 11, 

Paarl, 7646 

Tel: 021 872 1968 

Fax: 021 872 2678 

adri@steyncoetzee.co.za 

RM Brown and Associates 



Cape Town 

Tel: 021 202 1111, f: 021 425 0875 

Email: roger@rmbrown.co.za

Your Debt Counselling Attorneys 

Johannesburg | Cape Town 

Kim Armfield 

Attorney & Family Law Mediator 

Address: Unit 1B, FinansHuis, 7 

Voortrekker Road, Bellville 

Tel: 021 949 1758 / 021 945 2526 

Office cell: 084 8588 284 

kim@legalwc.co.za 

Andre Van Zyl 

021 494 4862 

info@bassonvanzyl.com 

www.bassonvanzyl.com 

CREDIT 

BUREAUS 

Xpert Decision Systems (XDS) 

South African information bureau. 

Cape Town | Johannesburg 

+27 11 645 9100 

info@xds.co.za 

www.xds.co.za

PAYMENT 

DISTRIBUTION 

AGENCIES 

COLLECTNET 

+27 12 140 0602 

DC Partner 

044 873 4530 

Hyphen PDA 

011 303 0060 

NPDA 

0861 628 628

SYSTEM PROVIDERS 

FINWISE - INNOVATIVE DEBT M 

Tel: 011 451 0041 

Tel: 0860 072 768 

www.maxpayments.co.za 

Debt Review Software 

Tel: 016 004 0031 

South Africa’s premier 

debt management solution 

www.finwise.biz 

• 

• 

• 

• 

• 

‘’ I was pleasantly surprised by our experien 

new system is intuitive and e 

Debt counsellor Eas

DON’T WORK WITH AN OUT 

DATED VERSION OF THE ACT 

UPDATED 

2017 

We are happy to announce that the Amended National Credit Act booklet 

is now available via our shop. 

Get the latest version for only R250.00 

ORDER NOW 

http://debtfreedigi.co.za/product/pocket-sized-national-credit-act-booklet/

Debt Review DepartmentEmail Address 

Turnaround Time 

Contact Details Standard Bank Debt Review 

Debt Review Call Center: 0861 111 525 or 0861 111 402 

Debt Review Documents*: 

DRApplications@standardbank.co.za 

Debt Review Service requests: debtreviewservices@standardbank.co.za 5 days 

Debt Review payment queries: DRPayments@standardbank.co.za 7 days 

Debt Review administrative requests**: DebtReviewAdmin@standardbank.co.za 5 days 

Debt Review complaints and escalations: debtreviewcomplaints@standardbank.co.za 5 days 

Reckless Lending Allegations 

recklesslendingallegations@standardbank.co.za 

*Debt Review documents: Form 17.1; Form 17.2; Proposals; Court Applications; Court Orders 

**Debt Review Admin related requests: debit order cancellations; statement requests ; refunds; paid up 

letters; account closure instructions; settlement balances; or outstanding balances 

Other Standard Bank areas 

Credit Card 086120 1000 

Diners Club 0113588400 / 0860346377 

Vehicle Asset Finance Recoveries 0861102347 

Vehicle Asset Finance Collections 0861102347 

Home Loans Pre Legal 0860102270 

Home Loans Customer Service 0860123001 

Standard Bank Insurance 0860123911 

Deceased Estates 0861001868

CAPITEC CONTACT DETAILS 

Form 17’s 

Proposals 

Court documents 

General Queries 

Refund Requests / 

Cancellation of Debit Orders 

Complaints 

Insurance Certificates 

ccsforms17@capitecbank.co.za 

ccsproposals@capitecbank.co.za 

ccsdebtrevieworders@capitecbank.co.za 

ccsdebtreviewqueries@capitecbank.co.za 

ccsrefundrequests@capitecbank.co.za 

ComplaintManagement@capitecbank.co.za 

coming soon 

Sharecall Contact Number 086 066 7783 - Select Option 2 

ESCALATION PROCESS 

COMING SOON

ABSA TASK SPECIFIC DEBT 

ABSA TASK SPECIFIC DEBT REVIEW ENTRY POINTS 

REVIEW ENTRY POINTS 

Form 17.1 

DRCOB@absa.co.za 

Debit Order Cancellations 

Debitordercancellations@absa.co.za 

Proposals 

DRProposals@absa.co.za 

Exits from Debt Review 

17.4@absa.co.za 

All Court Documents 

Courtapp@absa.co.za 

DC Switches 

DCTransfere@absa.co.za 

Termination Queries 

DRTerminations@absa.co.za 

Queries 

debtreviewqueries@absa.co.za 

Escalated Queries 

debtreviewmanager@absa.co.za 

Call Centre 

0861 222 272

mmulaudzi2@fnb.co.za

First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). Reg. No. 1929/001225/06. 

mmulaudzi2@fnb.co.za

DC Query Process DC Query Process 

www.nedbank.co.za

17.1, 17.2, Proposals, General 

correspondence: 

debtcounselling@africanbank.co.za 

To register for Legal Web Access: 

lwac@africanbank.co.za 

Reckless Lending investigations: 

RLA@africanbank.co.za 

ESCALATION PROCESS 

DETAILS COMING SOON

Debtfree Magazine July 2018

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